The actual visit and test was fine, it's getting the results that's difficult. It took calls from my doctor's office and from me to get the results to the doctor. Solis failed to send the results to me. I called and requested the results, and was told they would send them that day. Three-plus weeks later, I had not received the results. I called again. Had to go through Solis' call center. Takes at least 20 minutes for them to connect me to Denton. Another 15 minutes for Denton to answer. Denton now claims I have to come in to sign paperwork (again) or print out a form from the Solis' website and send it to Solis before Solis will release my results to me. (Other labs have always sent me a copy via mail or email of my test results.) And the staff member I talked with thought it was humorous--actually laughed--that I was annoyed Solis had not sent my results. I won't use Solis again. read more

This was the best medical experience I've had in years! This was my first mammogram and I had no idea what to expect, but my experience with the office was outstanding. Everyone I dealt with was very kind, helpful and respectful. I couldn't have asked for a better staff to put my concerns at ease, especially Rebecca! The initial appointment process is not with the people in the office. I received an automated call and text a few days after the referral. The message directed for a call back or to schedule an appointment online. When going to the website, you have to choose your location and choose from 15 min increments for appointments.  I opted to call back, but it does route you to someone who makes appointments for all the locations. I do want to say the woman who scheduled me was very polite and patient, answered all my questions and made sure to tell me things I wouldn't know since it was my first time, such as not wearing any deodorant, perfume or lotion to the appointment.  The Rayzor Ranch location was booked until after the New Year, but she suggested this location because they had openings, including Saturdays! That was so convenient with my work schedule, but I think some of her info was outdated as she referred to this location as Denton Regional (correct address, but it's the Professional Building next to Medical City, Suite 211) and told me to be at least 15 minutes early to my 7:45am appointment. While they are open 7am-4:30pm on weekdays, they didn't even open until a few minutes before 7:45am on Saturday. These discrepancies didn't bother me, but I could see someone being upset/anxious because of it. The website doesn't have these discrepancies.  What I absolutely love is their system automatically reminds you of the appointment via text and email multiple times. My appointment was on a Saturday and I received those reminders the Monday and Friday of both that week and the week before. The reminders also give you the option to reschedule, so I was actually very comfortable making the next appointment during registration, because I knew I wouldn't have to keep track of the dates insurance would cover and rescheduling is so easy. While in the registration process, I heard several interesting things. One was they had some sort of translator that they were using on a phone call- fancy technology. Another, is that someone was paying out of pocket without insurance and it was $72, not bad compared to other medical procedures. Lyssa helped me with the fairly short registration process. There were only 2 slight delays and both had to do with my PCP not forwarding all my information with the referral. They need to scan a physical insurance card and if you are like me, with only a digital one, they will need to text you a link to upload it. The text didn't work after 3 times, but an email with the link worked just fine. The other part was the family medical history, I have a detailed sheet of my family medical history, but I didn't bring it with me because I thought it was sent from my PCP and this made me anxious that I wasn't prepared to go off my memory with only 1 cup of coffee as support. However, she assured me it was ok if I was unsure of ages etc and to just fill out what I could for breast and ovarian cancer. After I entered the 5th family member, she empathetically told me it was enough and that I clearly had a strong family history and should definitely keep up with the annual appointments. This was the opposite of any medical experience I've had in the last 2 years as I have been blown off by PCP's and insurance companies in an attempt to get testing suggested by my father's oncologist. Rebecca was also emphatic about me keeping up with my appointments because I have such a strong family history. I swear, these women made me feel so validated on this topic without any prompting- what a breath of fresh air! They walked me back to a very clean waiting room with multiple changing rooms and lockers to undress from the waist up and put on what is essentially a pancho in scrub form. You put your items in lockers with keys that have celebrity names (I got Lucille Ball) and take the key on a bracelet and wait in a chair. This process was impressively efficient and fast, I sat less than 90 seconds before Rebecca called me and walked me down the hallway to where the scans are done. She had a great beside manner and did a great job of explaining the entire process to me and putting me at ease. She was thorough and did one of the 4 scans again to ensure it was clear, asking me if I was okay and encouraging me throughout. The entire process was less than 10 minutes and completely painless and I felt comfortable and respected the entire time. She was a complete blessing.  After that, I was done and out as the registration process takes care of all scheduling/payment in advance. I received the results via email early Tuesday. I can't believe it was so easy! read more

The crew at this location are top notch - no complaints at all. Appointments go smoothly with the staff being caring and considerate. My complaint is their billing company, Rose Imaging Specialists. My Medicare Insurance paid the allowed amount to their network provider, saying my share was $0. Then the billing company sent me a bill for nearly $500 - identical date of service and billing codes that Medicare paid. I phoned them plus sent a letter with Medicare's EOB attached explaining that Solis Mammography in Denton was an in network provider and they accept what Medicare pays. I was then turned over to collections by Rose Imaging. I disputed the balance due with the same info that I gave the billing company but the collection agency denied my dispute. At this point I called my Medicare provider who then called Rose Imaging. The rep from that company told my Medicare advocate that my visit had never been billed to my insurance even though we had Medicare's EOB in front of us - in other words, she lied! Moral of this story - the clinic is marvelous but I feel the billing company is devious and are illegally billing patients and turning them over to collections in hopes they will pay, even if they truly owe $0. read more

This Solis Mammography location should be the model where all Solis employees are trained. Their compassion and kindness is what you expect at a medical facility. Dawn is the absolute best. She helped me better than the oncology facility that ordered the test did. She truly cares about people and it shows ten fold. Angelia is amazing at getting you checked in and calmed. She and Dawn work well together. I recently had a double mastectomy and the PA for my oncologist sent me here for a biopsy of a new lump that was due to surgery. Of course I was super stressed having to do this right after that major surgery. It was benign but I had to go through the process to find that out. Ally,Kelsey, Lisa and especially Dr. Goldberg were all amazing. He is the kindest doctor that I have been to in a very long time. He understands the stress patients feel and being so scared you can hardly get through it all. I went to the Razor Rd location first on this journey and will never go back there. Ever. The service there is absolutely terrible. The location here in Medical City is the absolute best. They exemplify professionalism, knowledge and especially kindness. I highly recommend them. read more