The actual visit and test was fine, it's getting the results that's difficult. It took calls from…read moremy doctor's office and from me to get the results to the doctor. Solis failed to send the results to me. I called and requested the results, and was told they would send them that day. Three-plus weeks later, I had not received the results. I called again. Had to go through Solis' call center. Takes at least 20 minutes for them to connect me to Denton. Another 15 minutes for Denton to answer. Denton now claims I have to come in to sign paperwork (again) or print out a form from the Solis' website and send it to Solis before Solis will release my results to me. (Other labs have always sent me a copy via mail or email of my test results.) And the staff member I talked with thought it was humorous--actually laughed--that I was annoyed Solis had not sent my results. I won't use Solis again.

This was the best medical experience I've had in years! This was my first mammogram and I had no…read moreidea what to expect, but my experience with the office was outstanding. Everyone I dealt with was very kind, helpful and respectful. I couldn't have asked for a better staff to put my concerns at ease, especially Rebecca! The initial appointment process is not with the people in the office. I received an automated call and text a few days after the referral. The message directed for a call back or to schedule an appointment online. When going to the website, you have to choose your location and choose from 15 min increments for appointments.  I opted to call back, but it does route you to someone who makes appointments for all the locations. I do want to say the woman who scheduled me was very polite and patient, answered all my questions and made sure to tell me things I wouldn't know since it was my first time, such as not wearing any deodorant, perfume or lotion to the appointment.  The Rayzor Ranch location was booked until after the New Year, but she suggested this location because they had openings, including Saturdays! That was so convenient with my work schedule, but I think some of her info was outdated as she referred to this location as Denton Regional (correct address, but it's the Professional Building next to Medical City, Suite 211) and told me to be at least 15 minutes early to my 7:45am appointment. While they are open 7am-4:30pm on weekdays, they didn't even open until a few minutes before 7:45am on Saturday. These discrepancies didn't bother me, but I could see someone being upset/anxious because of it. The website doesn't have these discrepancies.  What I absolutely love is their system automatically reminds you of the appointment via text and email multiple times. My appointment was on a Saturday and I received those reminders the Monday and Friday of both that week and the week before. The reminders also give you the option to reschedule, so I was actually very comfortable making the next appointment during registration, because I knew I wouldn't have to keep track of the dates insurance would cover and rescheduling is so easy. While in the registration process, I heard several interesting things. One was they had some sort of translator that they were using on a phone call- fancy technology. Another, is that someone was paying out of pocket without insurance and it was $72, not bad compared to other medical procedures. Lyssa helped me with the fairly short registration process. There were only 2 slight delays and both had to do with my PCP not forwarding all my information with the referral. They need to scan a physical insurance card and if you are like me, with only a digital one, they will need to text you a link to upload it. The text didn't work after 3 times, but an email with the link worked just fine. The other part was the family medical history, I have a detailed sheet of my family medical history, but I didn't bring it with me because I thought it was sent from my PCP and this made me anxious that I wasn't prepared to go off my memory with only 1 cup of coffee as support. However, she assured me it was ok if I was unsure of ages etc and to just fill out what I could for breast and ovarian cancer. After I entered the 5th family member, she empathetically told me it was enough and that I clearly had a strong family history and should definitely keep up with the annual appointments. This was the opposite of any medical experience I've had in the last 2 years as I have been blown off by PCP's and insurance companies in an attempt to get testing suggested by my father's oncologist. Rebecca was also emphatic about me keeping up with my appointments because I have such a strong family history. I swear, these women made me feel so validated on this topic without any prompting- what a breath of fresh air! They walked me back to a very clean waiting room with multiple changing rooms and lockers to undress from the waist up and put on what is essentially a pancho in scrub form. You put your items in lockers with keys that have celebrity names (I got Lucille Ball) and take the key on a bracelet and wait in a chair. This process was impressively efficient and fast, I sat less than 90 seconds before Rebecca called me and walked me down the hallway to where the scans are done. She had a great beside manner and did a great job of explaining the entire process to me and putting me at ease. She was thorough and did one of the 4 scans again to ensure it was clear, asking me if I was okay and encouraging me throughout. The entire process was less than 10 minutes and completely painless and I felt comfortable and respected the entire time. She was a complete blessing.  After that, I was done and out as the registration process takes care of all scheduling/payment in advance. I received the results via email early Tuesday. I can't believe it was so easy!

I had a CT scan and an MRI on 2-11-26. The center has a wonderful staff. They work hard to get the…read moreneeded images. I highly recommend this imaging center

I had to go in for an MRI and I had a great experience with the front desk and MRI tech. The…read moreenvironment was clean, calm and everyone was very personable. The location was convenient and easy to find as well.

It started with the staff sitting and ignoring me when I walked in. They had us sign in at desk in…read morethe middle of the room and sit and wait. Then I was called into a cubby in the corner that had a temporary desk shoved against a window. I've come to Solis for years. I usually go to the one at the hospital. I've been here before without a problem. However, I will never come to this one again. having three staff up front with only one serving patients and the others not making eye contact is just rude. put them in back if they are not working with up front patients.

I had a bad experience last year and should have not return…read more.. After multiple calls from Solis I booked my appt online this past Wednesday, I showed up for my appt yesterday on-time. Front desk lady (very nice) was processing my registration and said there is an issue, she proceeded to go to the back and the Tech came over to discuss. I was told I was not released yet for annual's even though they were the ones calling me to make the appt. Of course I'm upset, because I received non-stop calls to make the appt, I even got a call the day before to reconfirm my appt just to drive all the way there to be told they can't see me because the Ultrasound tech needs to be there. I told the very rude Tech that I don't understand why they kept calling me to make the appt, which she decided to reply with "you knew you had to be back here in March and you didn't, do you have a name of the person who was calling you?" Which I don't but I can show all the calls received from Solis. Then she decided it was a good idea to start discussing out loud my medical records & last year diagnosis, which are confidential and a clear violation of HIPPA laws in the lobby and in front of another patient. This made me feel extremely uncomfortable and distraught. How you dare to discuss medical confidential information in front of others??? Who gives this Tech the right to do so? Not even once she acknowledge it was their mistake but she decided to release medical information in front of others?? I stand up and said I was leaving and that I need copy of my medical records so I can go somewhere else!! What a freaking joke! You guys are playing with people's life and think it is okay to share out in public their medical records?

The staff at this location are very helpful and friendly I've Come here many of times have MRIs or…read morex-rays done and the staff is always been helpful friendly and nice to me and the place is always been clean I do recommend this place when you need your MRI or x-ray done

Nice staff and convenient location however my doc said the quality of the MRI I had here was less…read morethan ideal for neurology. Wished I would have known ahead of time. Not sure if this holds true for all of their images but at least for MRI's - buyer be ware.

I'm new to the area and needed to schedule my annual breast exam. I'm so glad I chose Solis…read moreMammography! The process was quick and painless, and the staff was incredibly friendly, patient, and made me feel right at home. The tech let me know I'd have my results in just a few days which is such a fast turnaround and gave me extra peace of mind. I'm so happy to have found a place where I feel cared for. This will definitely be my go-to mammogram facility moving forward!

The staff here is always great, quick and efficient. I have been 4 times now in this same location…read morewith the same insurance and my mammogram was always covered at 100%. Unfortunately, this year I got an unexpected bill from medical city after the fact, for "outpatient services." This was new this year and it was not disclosed to me that there would be this new hospital charge unless it was in the fine print that is so extensive and literally no one has the time to read completely. Now I'm on the hook for a ridiculous charge that I was not aware of. Very disappointing. I will never be back. Our healthcare system in this country is beyond broken. Where else in the world do you get tricked into buying something you were not aware of, and then forced to shoulder the cost with no recourse. This is absolute insanity. We need to stop allowing our politicians to be bought by special interests and make them work for us instead. That is the only way things like this will ever change.

My son got treated very nicely.the wait wasn't long at all only about 10 minutes.THey offer free…read morecoffee,snacks, and sodas

They no longer have the real sweet lady that did the mammograms. Instead there's a new gal and she…read moreisn't friendly and at one point was so rude I couldn't believe it. Also, a radiologist no longer looks at the mammogram right away. Instead she let me know that my dr would get the results in 5 - 7 days. I've never had to wait on results at any place before including here, but I guess they've changed things over the last year. Update: I got my results and they said no change year over year. I find that hard to believe, considering I have a golf ball size lump there that definitely wasn't there the year before. I called and asked that they look at it again. They never called me back. I called today to see if a radiologist had looked at it yet. And no, a radiologist still hasn't looked at it but said a mammogram tech looked at it and maybe it's a cyst. So, I would say to absolutely never go here. You can not count on a radiologist looking at your scans. Now, next week I am going to get looked at somewhere else because it's now baseball size. North Star has prevented me from getting proper treatment for over a month now due to their slow results, lack of care, and not having a radiologist look over scans.

Dr. Narla and Rn. Shannon were truly wonderful. I had an open wound that needed stitches, and they…read moretook great care of me with kindness, speed, and professionalism. They were incredibly respectful and made me feel comfortable throughout. I highly recommend this place!

Surepoint ER - Denton…read more My family always comes here for emergency care, and every visit has been an excellent experience. The staff is very professional, knowledgeable, and caring. They take the time to explain everything clearly and make sure we're comfortable. We truly appreciate their amazing service and kindness -- definitely the best ER in Denton!

This review is for the physical therapy arm of the company. I'm working on round 2 of knee surgery,…read moreand have had nothing but fantastic experiences with the practitioners at Monticello PT. My therapist has been Christina, who I've found to be professional, informative, and friendly to work with. I've had to bring two small children with me to my appointments for therapy--less than ideal! However, all clinicians at Monticello have been so wonderful and helpful with my tiny entourage each time I've had to bring them along. A huge thank you to the staff--I highly recommend this office to anyone needing physical therapy!