They no longer have the real sweet lady that did the mammograms. Instead there's a new gal and she isn't friendly and at one point was so rude I couldn't believe it. Also, a radiologist no longer looks at the mammogram right away. Instead she let me know that my dr would get the results in 5 - 7 days. I've never had to wait on results at any place before including here, but I guess they've changed things over the last year. Update: I got my results and they said no change year over year. I find that hard to believe, considering I have a golf ball size lump there that definitely wasn't there the year before. I called and asked that they look at it again. They never called me back. I called today to see if a radiologist had looked at it yet. And no, a radiologist still hasn't looked at it but said a mammogram tech looked at it and maybe it's a cyst. So, I would say to absolutely never go here. You can not count on a radiologist looking at your scans. Now, next week I am going to get looked at somewhere else because it's now baseball size. North Star has prevented me from getting proper treatment for over a month now due to their slow results, lack of care, and not having a radiologist look over scans. read more

Office is nice lots of snacks. Front desk employee was very snarky. Also maybe send someone the cost of the imaging before they drive 40 minutes to get there. Wouldn't have wasted my time. read more

Unfortunately, cannot give zero stars. Went here for a calcium heart test on the recommendation of Texas Health Presbyterian Hospital and North Star did not do any legwork on getting the insurance approved. Forced us to pay the complete full price upfront and said "will try to get you reimbursed". This place is very poorly run. read more

Amazing staff and they make you feel very comfortable in their presence! They get you in and out very quickly..

The technician forgot to do one of the x rays. I had to reschedule to come back. I was told there would be no charge, since it was on the original order and he simply missed it. But not only was there no apology, they went ahead and billed me for the x-ray. I tried to contact them, but couldn't get through, so I ended up paying for it, just to get them to stop hassling me with their robo-texts. This is not the way to treat people. read more

North Star quickly got me in. They were friendly, helpful, and professional. Aleena handled my initial call and worked diligently to schedule an appointment within half an hour of my call. Dominique was fantastic. She was confident and helpful throughout the X-ray. read more

I was told that we would have 1 copay for my daughter's spine MRI since it required 3 separate MRIs even if we broke it up into multiple appointments due to her young age. Now we are stuck making multiple copays. read more

Went here for x rays on my knees. It was clean. Office staff was friendly and helped me get around the office in my wheel chair.

My first time here and they were great! Super friendly staff and techs. They were patient & caring and not trying to rush to next patient. There are lots of Imaging places around and this one stands out! Highly recommend! read more

I had to bring my sweet well behaved 5 year old in for a few x rays. The very young tech running the machine clearly just didn't like children and was very gruff, abrupt, barking rude to my kid that was just following her directions and looking at me bewildered. Not a good experience. If that wasn't enough, it's been 8 days now and for some reason our doctor still hasn't received the x rays from this place. read more

Excellent care and good staff. Never fun thing to do. But when you have to do it. Go here

Not sure. It I think now this is Touchstone. They were excellent and professional . Staff was responsive and caring

These friendly ladies got an appointment for my son almost immediately, when we called with fear that my son had a sports hernia. They were so kind and helpful, and the technician did a great job. The facility is super clean, there were generous snacks for the kids in the waiting area and I love how easy it was to get to right off of 35. read more

Had an appointment at 1:00. Heard a lady come in that was told they accepted walk ins. She was sent back about 10 min after arriving. It's 1:45 and I still haven't been seen. Why even have appointments? read more

I went there for a CAT scan. I was called back at my appointment time. My tech was very friendly and very knowledgeable. CAT scan was performed in 15 minutes. Very good place. read more

I have been to this location multiple times. Every experience has been very positive. But this time ... has been exceptional. The main reason is the exemplary staff. People like those sweet ladies at the reception/check-in desk that greets you, Angela and Ashley. They made me feel welcome and valued. And huge appreciation and kudos to CT Tech, BRANDIE. She was patient with me, kind and courteous and went above and beyond to ease my fears and make this important but concerning test for me, easy and no problem. I'm facing the worst medical challenges of my life. Having a dedicated and caring team of professionals like this - made all the difference. Congratulations on surrounding yourself with stars like these who make North Star Diagnostic Imaging shine. Give them the raises they deserve! read more

I initially scheduled my appointment with the Denton location, and because I am dealing with a worker's comp claim, there were some understandable issues with acquiring proper documentation and approval from my insurance company. At first, it seemed that my scheduled date would not be available, then Sadee (from the Denton location) came into play. She personally corresponded with me directly to get the proper documentation, worked with my case manager, and was able to get me scheduled at the Dallas location all within an hour. In navigating the complex world of employer medical insurance claims, life can suddenly appear dreary and daunting. Sadee personally transformed a dark and stressful day into one of lightness and positivity, restoring my faith in the industry and the broader world itself. It is not an exaggeration to say Sadee's generosity and relentless determination to uphold herself to a code of positivity and community compassion has changed my life entirely. Her work is indispensable to North Star and I am certainly not the last person who will be allowed the privilege to bask in her glowing warmth of professionalism and compassionate competence. My actual MRI appointment went great also. read more

Very professional and affordable for self pay patients. My doctor sent an order to another imaging place that wanted $180 for 3 shoulder X-rays. North Star charged $59 for the same 3 X-rays. Every person was completely friendly, and the X-ray tech was kind, thoughtful and thorough. read more

The afternoon before my MRI, I got a voice mail saying my test had to be cancelled because they had not heard back from my insurance yet. I called back, was placed on a long hold, explained I needed the test ASAP prior to an appt with a specialist and would be "self-pay" instead. They said they could not do that, their system couldn't do that; they could not re-schedule me. So I went elsewhere. However, they still managed to charge my credit card $1196 for a test that they cancelled on me. Now, I'll need to call them again about that tomorrow. I sure hope the quality of their imaging is better than the quality of their customer service experience, because it really stinks. I will not be back. read more

Waited for an hour for a very quick scan and watched 4 people come in much later than me, get their business done and leave. Ended up just leaving without my scan. They need to get their scheduling figured out. Ridiculous that they ask you to arrive 15 minutes early if this this is how they are handling things. Don't go here unless you have all afternoon to wait around. Will be finding a different provider going forward. read more

I had two very unprofessional experiences with North Star Diagnostics Imaging. I had an confirmed appointment at 9:50am. Got there & checked in on time. Was told it would be "just a few minutes." Waiting room had several people (3-5) waiting. They were called back. 2 people came in for 10:15 appointments. I checked with the front desk to make sure I had fully checked in and said I was still waiting for my 9:50am appointment. Was told I was fully checked in & it would be "just a few minutes." By 10:30, all patients were called back for their scans, except for me. I was alone in the waiting room. I was done. I said I was leaving after waiting 45 minutes for a mammogram. That afternoon, I made an appointment for another service provider, and called North Star to arrange for my records to be released (I had used North Star in the past with no issue.). Iwas told I could come in Tuesday morning & sign the release form. I said I'd be there at 8am, when they opened. Tuesday, I arrived a few minutes after 8am. The first front desk person tried to find the correct form on her computer for several minutes, then asked me to wait. She could only find the form for records TO BE SENT TO North Star. 15 minutes later, I was told the only the other front desk person knew where the correct form was, & they would be in at 8:30. At 8:30, I was given the form to SEND records to NORTH STAR, not for North Star to send my records to my new provider. This was the same form they had at 8am. I was told this was not the form that the front desk had at 8am---this was untrue. I was then told that North Star could legally take up to 30 DAYS to provide me with my records, but they were going to "help me" by getting it done quicker. They will call me when my records are ready. I am planning on calling them myself twice a day about my records because I do not trust them to either prepare them or send them to my new provider. I will never use them again as the staff is either untrained or incompetent. There are many other places in the area to get imaging. Save yourself the headache & don't use North Star Diagnostic Imaging read more

Paulina and Rachel were so professional and all around splendiferous!! I highly recommend this Imaging Center!! Cynthia C. read more

I had an appointment at 3:45 PM on 09/18/2023. I arrived at 3:30PM and by 4:30 I rescheduled for a later date. I am older and don't appreciate having my remaining valued time wasted on your scheduling and scheduling management failures! I watched several people arrive well after me and get seen. I haven't decided if I will return. read more

The people actually doing the imaging were great. The experience and getting an appointment was easy. The billing issues are a nightmare. I was sent 3 email bills. I did not want to pay online anyway except through our bank. So I paid the bill through our bank. I got a 2nd email bill for the same amount. I called repeatedly but no one could find the payment. I stopped pay at my bank. I hand delivered a paper check to them. The receptionist was unable to print a receipt but she did email one to me. About a week later I got a 3rd email bill for the same amount. I called 3 times attempting to speak to someone in billing. I left my name and number 3 times. That was 10 days ago and still no one has called me back. I am going to find out where the billing office is and go in person and give them a piece of my mind. read more

This place is great! The receptionist (Maria) worked really hard bouncing between hospital, our insurance and our private doctor to figure out what exactly we needed to do to get this done. Plus I was a nervous wreck trying to get this appointment figured out and she was very understanding and accommodating. Bonus perk was the prices are exceptional when paying cash.example a CT scan is only 275 bucks instead of thousand. we will recommend them from now on!! read more

I've used North Star Diagnostic Imaging on two occasions and both times received professional and efficient service with very little wait time (less than 15 min). After being contacted by my doctor, they reached out to set up an appointment very promptly. Would absolutely use them again, if needed. Tom W read more

BEWARE OF BILLING- Regarding imaging service, technicians and office personnel- all are great. HOWEVER, regarding imaging billing. I was charged at the time of service several hundred dollars on the day of service, so I paid. I now see from my Explanation of Benefits at BCBS that I should owe nothing. I called and spoke to billing and they are anything but polite. My payment is "under review" and I won't know if I get my money back until 2 weeks after I was charged. IF you are insured and billed at the time of service, be sure to check your EOB to see if you were overcharged! Be sure to read other recent reviews to see other billing issues! read more

I went to North Star in flower mound and had a pretty poor experience. I was grabbing a cup of coffee before I sat down, and the door flew open and my name was announced. The woman looked at me and said oh you don't have time for that. I need you to come back now and I said can I just grab the cup and come back and she said no ma'am come with me now so I did. I figured it was just busy. I walked in the room and she said you can set your purse here. Please lay down. Thought it was weird. She didn't ask me if I was wearing any metal since I was having an MRI but I knew I was not so I just obliged. She gave me a pair of headphones and I mentioned it was cold so she said well I'll get you a blanket. So she slapped a blanket on me. And it was kind of smelly. I was like oh that's kind of stinky just joking and she said ma'am we wash it after every use. But obviously was not true because it was laying messed up on a table and it was the only blanket around. She handed me the headphones and put me into the tube and said here we go. It was so loud it really hurt my ears. I always feel bad ever complaining or saying anything but when I asked, may I please have some earplugs or some thing she sighed loudly and said hold on a minute. I could tell she was annoyed. She handed them to me and then said put the headphones back on when you're done and then she went back into her little area. I've never had such a bad experience there. The woman's name was Shannon. She was older and seemed burnt out. I felt pretty uncomfortable. I didn't sense any empathy coming from her which I could've used because I wasn't expecting the results of my MRI to be good.:( read more

From the moment I received my first phone call and beyond, the level of customer service and care has been unrivaled! Good customer service has been hard to find, a lost art in my mind, but not here. What an excellent office staff! read more

I told them my insurance covered diagnostic sonograms. The lady at the front desk made me pay for the procedure! Now they are refusing to refund my money. I will never come back for any aervice. **update** over a year later I received my refund. read more

Always had a good experience here. Aimee was my Untrasound Tech for a Liver UT scan. She was very personable, and showed me my gallstone...I'm determined to melt that sucker before it hits my bile duct and causes a Gall Bladder attack! All kidding aside, she was great. Highly recommend this place for your imaging needs. Thank you, Amiee! read more

Worst experience ever. They never read my x-ray until a week later and then still did not put the results in my file. I drouup to pick up my X-ray cd and the written results and found out the put my ultrasound findings on my X-ray results. They promise to get it to my doctor tomorrow but I have zero faith. Now O wonder if they even read my X-ray correctly. Not a fun experience when you are in so much pain and can't find out what is causing pain. read more

I had an excellent Genius 3D mammogram performed here at North Star Diagnostic Imaging by Leesa who made feel so at ease especially when she had heard about my horrid experience at Flower Mound Imaging Center aka Solis in 2016. I had vowed I would not ever have another mammogram done again but when a recent abnormal CT showed an indication to get the dreaded mammogram then I researched it and found that Texas just passed a recent law stating women with dense breasts are allowed a 3D mammogram. So I am so glad I got it done because this machine is so much faster and time equals pain. Fast machine and a gentle, compassionate technician make a world of difference. If your regular digital mammogram shows you have dense breasts and if ever there is any concern of cancer then please come here to this facility because Leesa (sp? She is a tall, blonde technician who has been working here for several years) will take good care of you as she soothed me compared to when I first walked into this facility. I was a hot mess! I actually smiled while having my mammogram because she was so pleasant to be around. Who ever heard of a woman smiling during a mammogram? Lol read more

Billing practices are fraudulent. My daughter was sent here by her Dr for imaging. They told her services were not covered yet we checked 1st with BCBS and they were covered. My daughter is young and a full-time student, she charged the $1000 on her cc and then called me to let me know... We immediately called BCBS and again confirmed services covered and were informed that NORTHSTAR hadn't even contacted them for approval! When we contacted Northstar they said they had made an error in billing and would refund my daughters money via check in 4-6 weeks. We are going on over 2 months. When we called to check the status, they said the billing was still incorrect on their end. Once again we called BCBS and they 2 months later haven't received anything from NORTHSTAR for her services. We do not recommend using this facility for services as they are not professional or organized and they will try to cover their fees UPFRONT regardless of insurance (which we made sure they are in network and covered prior to). They took advantage of my daughter! We will be reporting them to state as well like BCBS recommended! When you call the office to get help & accountability, they give you the run around! Billing mgr, Shannon is non responsive. UPDATE- BCBS did receive claim from Northstar however they are billing for services not rendered. They billed insurance company for wrong services. So they charged incorrect at office, billed incorrect, submitted incorrect claim and still haven't refunded my daughter! Not to mention charging TWICE. We paid in full at time of service & they are also now trying to collect from our insurance. Definitely gonna have state look into their practice! Only God knows how many others they have scammed like this. We pay so much for insurance because of this! Also, the Dr who ordered imaging didn't like the images and she had to retake! I forgot about that part. BEWARE! read more

Absolutely the worse scheduling department ever! No one was at the physical location to schedule. Called and left message. No call back. Called again and The person said I had to physically bring the orders to her or have them faxed. Gave her info to have faxed and again no follow up. Called again and scheduled over the phone. Went to appointment only to find out there are 2 locations in Plano and they did not tell me that. I went to the only one I knew. Had to again call scheduling so that they could tell me why no one was at the location. The informed me that it was at another location. On my way there they called and said I had to reschedule because it was 8:35 and my appointment was for 8:15-EXCEPT my appointment was at 8:30, verified by my son who was in the car when I made the appointment(on speaker phone). I will use another place!!! read more

I used their early check in protocol immediately after booking the appointment after receiving a text message asking me to do so. Then on the morning of my appointment, I again used their early check in protocol when prompted via text message. I arrived 15 minutes early for a 9:30 appointment and checked in at the front desk. I waited a good long while as I understand that things can get backed up even early in the day. At 10:15 I decided to ask if the wait was going to be much longer. A different woman at the desk than I checked in with said she'd have to check. A minute or so later I was called up to the check in desk. The woman I checked in with informed me that she had not notified the person performing my ultrasound of my arrival. At this point I expected to be told they were sorry and they would see me next. Instead she told me that they were scheduled "back to back" so I would have to reschedule. I shot her the "you've got to be kidding me" look, turned and left. I'll be using a different imaging provider for my needs. I worked in customer facing business for 25 years. I understand that things can go wrong. I like to give people a chance to correct mistake. However, it was very clear that none of the people I would be interacting with had any intention of making even the slightest effort to correct the issue. If you want your time wasted, make an appointment here. read more

I experienced great patient care at Northstar Diagnostics this week. They got me in quickly and accommodated my need to lay down in their lobby while I waited. The most impressive thing was the quick turn around time in reading my MRI. I clearly was Ian horrible pain and they were kinds and compassionate in taking care of me. I would keep them as my go to if friends or family ever need to have diagnostic imaging. Lauri Bauman read more

Even though this location is the furthest away from me, I drove here because they could fit me in today within the hour and are in-network for my health insurance. All of the office staff is very friendly and helpful. I have had for IVs in the past six days and the one I received here is the only one that was easy and painless. Pamela was fantastic! Thank you. read more

great prices.....so much cheaper than touchstone. Friendly staff and my ultrasound tech amy was amazing. We send all our patients here now.

My doctor recommended another place for my scan, but since I have had good experiences at North Star, I asked for my order to be sent here! Prices are always less than other places, wait is minimal, and they have great snacks. Today I saw Amiee for my procedure. She was friendly, explained every step she was doing and quieted my anxiety. For something that could have been scary, i actually had a pleasant and comfortable experience! read more