Very friendly staff. Got in and out quickly. Tech was friendly and knew exactly what she was doing!read more

Yikes what an experience, where do I start. I needed to acquire an ultra sound and was referred by…read moremy doctor to this place. I called, set an appointment, and arrived on time. Just like the other reviews I had to wait over an hour to be seen. Side note three other patients arrived after me and all got seen. I sought to understand by asking the front desk what's going on in a very polite way saying "hi do we have an estimate on my turn I've seen other people get helped before me and wanted to get an estimate" the front lady with colored eyes responded passive aggressively " well we do more than ultrasounds" I then proceeded to be more direct and ask" why have others been helped before me even although I arrive before them. I wanna make sure I wasn't missed " she responded " it's fine take a seat". She could improve on her responses, specially I came from a positive and polite way. India was the best part of the experience she was my technician that preformed the ultra sound. I can only give this place 3 stars due to her. She saved this place from getting 1. I hope you get lucky enough to have her. I hope my review can helped you.

Very warm welcome; guidance on completing the check-in process at the kiosk is helpful. Bring your…read moreID and insurance to scan the cards yourself! Have your designated driver's name and number ready to enter in as well. Super friendly staff, tons of warm blankets at your request. When the procedure is over, snacks await! The quality of care made up for the miserable SUPREP for the Colonoscopy. I felt well cared for for what otherwise is a very blah experience in life.

Was my second time at location with Dr Mehta....I know this isn't the most enjoyable thing to do,…read more but both appointments went great and I was very comfortable from the minute I entered until the moment I left. Prep instructions and reminders were helpful and follow up was nice. I had zero complaints last time and zero this time as well. Staff is great and care is excellent. I would not go anywhere else.

They cancelled my appointment the day of my appointment. The reasons given to me do not make…read moresense--especially given the detail provided when I initially scheduled. This has/will cause me both work & medical issues

I have been impressed with this facility an the workers I have been twice, once for a X-ray then…read morefor a MRI. Both times I was treated kind an courteously and was given great care. When I scheduled my MRI I actually missed the first appointment an they called immediately an reschedule for later that night I ended up rescheduling that one for the next day because they would have to be there after they close an I felt bad about that. They had no problem with me rescheduling an got me in an I got my MRI an they all were super kind an were apologetic that the night before ran so late. Which I know wasn't their fault so it was fine. Definitely would recommend coming here for all your imaging needs.

Excellent customer service. The entire staff was very welcoming and caring. Super quick service as…read morewell.

This is the second time we have been to this ER and had a terrible experience. The first time they…read moredidn't know what to do about a jaw issue, and the doctor came in and told my girlfriend she had herpes, that's why her jaw was locking up. Come to find out, after making an appointment with a dentist, she has TMJ. I'm not sure how the two are even remotely correlated, so we wrote it off. Fast forward two months, we came in for an infection she is having, and they hold her up in the waiting room telling her that she should go to an urgent care, and tried to convince her that her insurance provider will not cover it. The staff informs her it may be a 1-2 hour wait to get the tests results back from the Dallas Lab. After I recognize they're being lazy, and don't want to treat her, I start to clarify that they said insurance wouldn't cover it. I put my phone on the counter to make it seem like I was recording what they said, and evidentially they said "oh we didn't say it wouldn't cover it, we said it would be more expensive". What? Moving on, they decide the insurance will cover it, and they need to check and see if they have the medication to treat an infection. You are a whole emergency room, and you're telling an undiagnosed patient you need to check on medication? These are the front desk girls! Eventually she goes in the room, and there is a whole roach on the wall. (See photo). They forget to take her temperature, even after asking if she's had a fever or any fatigue. They leave the thermometer on the tray right in front of her. Keep in mind, we are the only car in the parking lot, so there's not any other walk-ins, and they are certainly not busy. We noticed about 10 minutes after there was a shift change happening.

I came here on 05.05.25 for foot surgery. It was Cinco de Mayo and I was here to be sedated early,…read morethis year under the supervision of medically trained professionals for a change. The registration lady was very professional and had a sense of humor, even at 5:30 AM. I wish I could remember the names of more of the staff - nurses Anthony and Merry were friendly and reassuring, as was everyone else I came into contact with. I don't want to be a repeat customer at hospitals, but this would be one to come back to if the need arose. Excellent experience all around.

These people are fucking scammers they will harass you constantly for payments. I was admitted for…read moreDKA back in March and they're still calling me constantly. They're still begging for money. I just paid $114 the other day and they're still emailing me wanting more money this time they want $1000 out of a $64,000 bill. Do not go here unless you wanna be constantly harassed emailed and called every other day by the scammers. This is why I go to Baylor Scott and White in Grapevine. They don't do this shit. They actually have respect for their patients. These people don't.

Excellent Physician! I went to him for an elbow issue. He was prompt, thorough and his diagnosis…read moreand treatment were appropriate. I wouldn't hesitate to recommend him.

Let me start off by saying that Dr. Wenger is a brilliant surgeon. As a former trauma nurse…read moreclinician for the largest teaching hospital in the metroplex I have worked with hundreds of upcoming surgeons. After a while one starts to develop a sense of which doctors are truly gifted and which are just going through the motions. Dr. Wenger is definitely the former (truly gifted). I would happily recommend him to anyone, right after he fires his entire billing staff. As a result of their billing error I am now faced with an extra $1200 bill to TIOS and the overwhelming task of trying to get a refund from the surgery center. When I went to the office to discuss the error they gave me the tired old excuse of "the office manager is in a meeting". When I talked to the billing department, their excuse was "it's not our fault" "it's your insurance's fault" and "if the hospital owes you a refund you'll have to talk to them, it's not our faut". While it may not be "your fault" it IS certainly your problem because now you have created an angry patient who just told the entire world about his horrible experience with TIOS.

July 4 th weekend stepped on a dirty nail pretty nasty puncture wound in East Texas so I drove…read moreback to be seen at Complete Care. I'm an old ER RN so I knew the ER would be crazy, but I know a puncture can get really bad quickly, I received excellent care from an extremely experienced Doctor and great staff without the craziness and all day wait time of the ER at the hospital, I even received follow up care! I've used complete care for fractures, asthma etc for family and myself. The care was impeccable as always thanks you! Dr Lepak is amazing !

1 Star -- Completely Failed by the Level of Care…read more I genuinely do not understand where the numerous five-star reviews for this facility are coming from, because my experience was nowhere close to five-star care. I specifically chose this facility in part because their website advertises ultrasound availability. After arriving, however, I learned that an ultrasound technician was not actually there and had to be called in. When someone is choosing where to seek urgent medical care, advertised diagnostic capabilities matter. I came in with significant left-sided pelvic/ovarian pain and a complicated medical history. I was completely honest with the physician about the pain medications I am already prescribed and why I take them. Instead of feeling like that honesty helped my care, I immediately felt judged. His demeanor and facial expression noticeably changed, the examination felt rushed, and he seemed eager to leave the room. The nursing care was equally concerning. They attempted to establish an IV seven times without success. I was stuck seven separate times, and I did not receive so much as an apology. Based on my experience, I had serious concerns about the level of competency and training demonstrated during my care. I was eventually given one Toradol injection. The physician had told me he would address my pain, yet I still had to specifically ask for pain relief. The transvaginal ultrasound was excruciatingly painful. Ironically, the ultrasound technician who had to be called in was one of the only people who actually advocated for me. She could clearly see the amount of pain I was experiencing and advocated for something stronger to help control it. More than 30 minutes later, I still had not heard a word from anyone regarding that request. I wasn't given a call light. I wasn't connected to continuous vital-sign monitoring. I was left alone in a room in significant pain without meaningful communication about what was happening or what the plan for my care was. I was also extremely disturbed by what I witnessed regarding patient privacy. Nursing staff discussed another patient's medical information inside my room and used that patient's first and last name. Regardless of the technical circumstances, patients should not have to hear identifiable information about another patient's care, and it made me seriously question how my own private medical information was being handled. Most frustrating of all, the ultrasound confirmed multiple cysts on my left ovary, exactly where I was experiencing significant pain. I did not come here without a legitimate medical concern. The only two employees I can genuinely compliment are the receptionist and the ultrasound technician. Both were compassionate and professional. The ultrasound technician, in particular, recognized that I was hurting and actually advocated for me. I chose this facility because of its extremely high reviews and because it appeared to offer the diagnostic services I needed. I expected compassionate, competent urgent medical care. Instead, I experienced seven unsuccessful IV attempts, inadequate communication, serious concerns about patient privacy, inadequate pain management, and a diagnostic service advertised as available that required someone to be called in. I came here looking for help. Instead, I am leaving feeling judged, ignored, and defeated. I have absolutely no idea where all of these five-star reviews are coming from, but mine certainly will not be one of them.

I am a board-certified physician and needed emergency room services. Wendie Williams, M.D., took…read morecare of me. She was courteous, attentive, made me feel that I was her most important patient, and most important, her skill set is outstanding. The sign of a quality physician is their ability to reach the best diagnosis, not just "pain" or some other nothing diagnosis. Here is the secret: they know what they are looking for when ordering an MRI; not just a fishing expedition. She did a proper history and physcical exam, a rarity nowadays, knew what the diagnosis was, and ordered an MRI expecting a certain result - and she was spot on. That's the way it is supposed to work - your doctor makes the diagnosis from their assessment, the MRI should just confirm it. She is excellent and provides quality healthcare.

They go out of their way to take excellent care of you. Would never go back to a hospital ER again.read more