What a terrible experience start to finish. This office is very understaffed. They are intermittently rude and sweet ... presumably because they recognize in the interim that they're treating you rudely, but they're so understaffed and overworked that they're feeling perpetually rushed and can't effectively do their jobs. When I came it to get my blood drawn, I was the only patient in the office. The woman sitting in the dark, sideways to the receptionist windows, was playing with her phone and ignoring me. After 5-10 seconds, I asked if they were open. (All of the lights were off.) While still playing with her phone, she aggressively stuck her arm out and pointed at the kiosks behind me (it was my first time there -- one doesn't see the kiosks behind them when entering the office -- and said, still looking at her phone, "Sign in at the kiosk." I did so and sat down in the waiting area. She continued to play with her phone for about 10 seconds longer then got up and walked to the other chair, in front of the windows and in front of the computer. She could not understand questions that were not "on script." There was a language barrier. She became very friendly during the blood draw, presumably because she realized that she had just been very rude and unprofessional. To make matters worse, when I came back in the next day with a stool sample, there was, again, nobody in the office to take it. The lights were off. This time, there were 7-8 other patients in the waiting area. It was unclear how I was supposed to drop this sample off, and I was very self-conscious even carrying it around with me and asking questions amidst the public! I had to wait until a woman came to the door of the waiting room to call the next patient in order to ask her how to drop the sample off. She told me I needed to sign in at the kiosk again, then open the office window, put my sample on the desk, and close the window again. So I did. But first, I told her that the sample was refrigerated, as ordered, and so time would be of the essence. She acknowledged me. But for the next 48 hours I worried about whether or when anybody came into that dark office to collect the sample and put it back in a refrigerator. There was no way to know! I was not able to just hand it, in its vial, in its baggie, with its REFRIGERATE sticker ... and its clear instructions to keep it refrigerated. That is unsettling ... and unprofessional! So, not being able to stop worrying about it, I went back in 48 hours later to ask about whether and when my sample was taken off the desk by the computer, in the always dark room. The office was once again dark, no lights on at all, and the person who I asked (when she opened the door to call the next patient) was, like everybody before her, way too rushed to help me. She alternated between clearly sweet and helpful, trying her best, and way too rushed to hear my concerns and my questions ... because she was overworked and their office is understaffed. I never did get the answers I was looking for. She would not let me finish the content of my question and concerns! There's nobody to turn to for anything like that! It's an assembly line. And the staff is understaffed and overworked. I ultimately called the area supervisor ... who, it turns out, is NOT the area supervisor, but rather the person SITTING IN FOR the area supervisor, because the area supervisor is out of town! He was no better. No apologies. No understanding of my concerns. No recognition that my concerns are valid and ... CONCERNING. No accountability. Just excuses. This Labcorp location is shockingly unprofessional and poorly run! I recommend you STAY AWAY! (There's even more I could apprise you of ... but this review is already long enough. Suffice it to say, this experience was ridiculsouly bad, from start to finish. And the supervisor who was sitting in for the absent supervisor doesn't really care.) read more
