I went there for an acute gallbladder issue. They ran a bunch of tests and determined it was an…read moreacutely distended gallbladder. They sent me home and told me to follow up with a surgeon?? I found a surgeon the next day who was upset that they didn't immediately send me to the ER. Because they did not, the gallbladder died before the surgery a couple of days later which caused further issues. Additionally, I asked four different people about checking in for insurance, etc. I was there for several hours before someone addressed this. As you can guess, I am getting numerous additional bills. I would NOT recommend this place for an emergency.

Poor front desk staff: We rushed our four-year-old son…read moreinto the ER for what we thought was a terrible asthma attack that had already be going on for 30mins. He had shortness of breath and alot of discomfort. As a scared mother I ran up to the front desk and said my son can't breathe we need help right away. The front desk woman paused, looked right me and rolled her eyes. As if to indicate I was being dramatic. She took her time getting our information down with alot of attitude and called in shortness of breath after a good 10mins. She was joking with the other staff in the background and had no professional or urgency. My son ended up being very sick and needed breathing support for several day afterwards. The carelessness continued when we found out his medications were not called in and he had to wait another day for medication he needed. I'm pissed but my child suffered. He deserved better care.

One of the best medical facilities I have ever used. The staff were amazing. Dr. Castaneda, Nurses…read moreBrianna and Elizabeth and Tech Robert treated me with such respect and compassion.

Very nice and helpful staff. Minimal wait time on a cold November night. They took care of my…read morelittle 9yo well when he had unexpected wheezing during a family trip. They even changed a prescription for me the next day when the pharmacy was out of stock of the original medication. Dr Khan was gentle and caring with my son. So grateful to find this ED

We have been going to the Ulanoskis since they were a part of Childgrove Pediatrics--they are…read moreabsolutely fantastic. Dr. Jim and Dr. Pam are married pediatricians and really just fantastic doctors. We see both doctors and appreciate the flexibility that this setup provides. I have never had a problem scheduling an appointment or getting in the same day with a sick child. I appreciate how thorough they are--our well child checkups are always at least 20 minutes. This is definitely not the type of doctor that is in and out in 5 minutes before you can say a word. They have thoughtful and non-intrusive suggestions to problems you bring up and are very proactive with any issues or concerns you bring to their attention. It is very apparent that they are practicing from an evidence-based approach and keeping on top of new research. As the wife of a doctor in training, I also appreciate that they take the time out of their busy day to allow med students from UTSW to rotate through their office. They always ask permission from the parents before letting the student do a preliminary exam (they come back and do the full exam later), but it is wonderful that aspiring doctors are getting to see how a well-run and caring office can function. The staff is lovely and always friendly. This has not been the case at other doctors offices I have visited, and while it isn't a deal breaker, it is appreciated.

Doctors were great and we will miss them. This is a simple case of hiring the wrong people to work…read moreat the front desk. It's typically not great for business to let unfriendly people interact with your patients and their family's.

Medical Lewisville is a great big hospital, multiple offices around the hospital providing…read moredifferent types of medical treatment and services

WORST HOSPITAL AND STAFF IVE EVER HAD I came in and they…read moreCOMPLETELY IGNORED anything that I had to say did ONE test no blood work NOTHING this terrible nurse was handing out UTIs like candy saying everyone's diagnosis very loudly even after I told them I have NO burning and a pain in my side they completely dismissed it, I'm currently at a different hospital three weeks later still sick with an inflamed kidney yall were wrong I told you it was my damn kidney I hate this hospital I would sue if I could

Super friendly staff! Everyone was extremely polite and really put my mind at ease…read more I was in/out under 1 hour. Would definitely recommend dropping in, if you have a medical fright.

Contrast for CT was power injected into the soft tissue of my son's contracted arm, not in the…read morevein. He had to be taken to Parkland burn unit in Dallas. The pain he endured and continues to endure is totally due to the lack of care he received in medical city las Colinas ER. There was no documentation of this event, along with no communication with me by any of his "healthcare providers". Psalm 101:7

~06-23-25~ Flower Mound, Texas ~ Brought my brother here for day surgery and he received excellent…read morecare. Everything was running on time and the staff, nurses, and his doctor were all extremely efficient. I was kept updated of his status via text and the waiting room wall computer from start to finish. We never felt rushed while he was in the recovery room. They checked on him numerous times while in recovery. Even checked on me to make sure I was comfortable. The entire staff were friendly and accommodating to his needs. I would recommend this clean and professional hospital to anyone. Thank you for taking care of my brother. Plenty of ample parking!

our past experiences were good but the most recent was horrible. Mother was in for obstruction from…read morehernia. Been there before for this. This time resulted in surgery. Was recovering nicely but started being confused. Every doctor we saw said recovering nicely and blamed the meds for confusion. Nurses were short staffed and my mother was in a wing alone while all the nurses stayed at the other station. Family was with her from 7am until midnight throughout her stay because we were concerned. Talked to head nurse about more care because she kept pulling out her tubes and IV's in her confusion. When asked if she had any type of infection was told was on high antibotics that would take care of again blaming meds for confusion. We saw every doctor and never were we told my mother was in any danger. She was never given the blow indicator for her lungs after surgery and in hindsight found out she had xrays that said possible pneumonia, again never being told this by doctors or nurses. Was not being monitored for respiratory except oxygen on finger every four to six hours. By time they figured out things were not good and moved her to the floor with more care it was too late. My mother crashed and died. We were blindsided by this experience and looking back over test done they should have been doing more to address issues in the test and they were not. This hospital is extremely risky to take someone you love to unless you know enough medically to advocate and stay 24/7, I would never go back there or take anyone there. They are extremely negligent in the care my mother was given and unfortunately, we trusted the doctor reports and didn't go read the test ourselves until it was too late. Used to be a great place, not anymore.

Quick service and great team. Very helpful and common sense practices. I really appreciate their…read morecare and team.

They misled about the charges, Charged 180 and then billed charged to the card 174.91 again ( when…read moreclearly mentioned , that's all the charge ) and called them to resolve the issue and don't want to help. For simple visit , they want to charge 750+

Great doctors and nurse practitioners! Accessible hours and locations They were great w our…read morekids Made them feel comfortable even with shots! They really take the time needed to listen and get it right!

I took my newborn here for her first appointment about a decade ago. I'm not sure if the same…read morefemale Dr is still there but it's a great environment and she did not cry at all