When I've needed outpatient imaging I now request only the Southwest Diagnostic Imaging Center…read more(SWDIC) in Dallas. I've been their patient for decades, the first reason I recommend them. I've seen many freestanding radiology practices disappear, along with my reports and images, many of which would be valuable for comparison if only they were available. My first tip: Stick with a company with proven longevity, such as SWDIC. My second tip: Get all of your outpatient imaging done at the same place so that you will know how to quickly find what a provider may want to see some day. SWDIC does every procedure I can think of. My next tip: if you have special needs, go to an imaging center where the staff and their accomodations can meet your needs easily. Two examples: at SWDIC, I always had the best of care from Cindy, the same mammography tech year after year, despite my limitations from MS. And I know of no other place you can have an MRI if you can't just get up and walk away from your power wheelchair (Don't I wish!) and walk the long distance to the MRI table. Uh, there's a good reason that I must use a power wheelchair, and only SWDIC has an MRI with a detachable exam table that can be brought to the patient who can't trek to an attached exam table! I thank God for the foresight of SWDIC clinical and executive staff for providing this invaluable tool! Never have I ever met a SWIC staff member, from schedulers to the front desk, to the professional staff who was not both professional and kind, and personal if the interaction was long enough. You may well leave with your images and reports in hand; just ask, if that will be helpful. And don't get away without a parking voucher, although I've always been given one before I could ask.

I had a very unpleasant experience at Southwest Diagnostic Imaging this morning, and unfortunately,…read moreI will not be returning. Earlier this morning, I had an appointment with my rheumatologist, who ordered several X-rays of specific areas, including my neck, back, and hips. After my appointment, I went directly to Southwest Diagnostic Imaging. The woman at the front desk was very kind and helpful. She made copies of my paperwork and helped me complete the necessary forms since it was my first time there. Unfortunately, the experience went downhill from there. While sitting in the waiting room, a woman opened the door and called out a name that sounded nothing remotely like mine. Naturally, I assumed she was calling for another patient, as I was not the only person waiting. This happened twice before she finally got my attention and asked for my name. Once I confirmed it, I stood up and followed her back. As I walked in, she made the comment, "You're too busy on your phone or just half asleep in there." I found this comment completely unnecessary and unprofessional. Once we got into the imaging room, she asked if I was experiencing joint pain. When I said yes, she responded, "Well, you know you're too young to even have arthritis." I found this comment extremely inappropriate. I was referred there by a rheumatologist, a specialist who specifically evaluates and treats joint and autoimmune conditions. My age does not invalidate the pain I am experiencing, nor is it appropriate for someone performing my imaging to make assumptions about my medical condition. At this point, I was already uncomfortable and just wanted to get through the appointment. However, the biggest issue came after I got home. When I reviewed my paperwork, I realized that the X-rays had not been performed according to my doctor's orders. Not only was imaging taken of my RIGHT hip when the order specified my LEFT hip, but the ordered imaging of my neck and back was not performed at all. I am not a doctor, nurse, or medical professional. I should not have to inspect my paperwork after an appointment to discover that the imaging I was referred for was not completed correctly. I trusted this facility to follow the written orders provided by my physician. I called the office to explain what had happened and was told I could either drive all the way back or go to another imaging facility closer to my home. I chose to go someone closer only to arrive there and discover that Southwest Diagnostic Imaging had failed to return my original doctor's orders with the physician's signature. As a result, the second facility could not perform the imaging either. What should have been a simple imaging appointment turned into an incredibly frustrating experience involving unnecessary comments, incorrect imaging, wasted time, and an additional trip that could have been avoided entirely. I understand that mistakes can happen, but the lack of professionalism, failure to follow the physician's orders, and overall inconvenience are unacceptable. I hope management takes this feedback seriously because patients deserve to feel respected, listened to, and confident that their medical orders are being followed correctly.

Staff are awesome -- very caring and helpful…read more The scans are quick and easy, giving an inside look into your health outside of a number on the scale

I have been a BodySpec customer for approximately three years and have completed numerous scans…read more When I arrived for my appointment, I knocked on the van door and, after receiving no response, opened the door to announce my arrival. The technician became very upset and informed me that customers are not supposed to open the van door. My first concern is that this protocol is not communicated anywhere in the appointment process. I reviewed my confirmation email, appointment instructions, and other communications, and there is no instruction telling customers not to open the van door, to wait outside until called, or to look for any readiness indicator.  When I asked how I was supposed to know this procedure, I was told it was clearly stated in the appointment email. It is not. My second concern is how the interaction was handled. I was treated as though I had knowingly violated an established rule when, in reality, I was following the arrival process I had come to understand through years of experience as a BodySpec customer. I have completed numerous scans over approximately three years, and technicians often do not open the door at the appointment time, and I have never seen any signage/indicator in the van window depicting whether the van is ready for the next client.   As a result, knocking and then opening the door after receiving no response had become the only practical way to determine whether the appointment was ready to begin.  Put simply, it is not reasonable to hold customers accountable for violating a procedure that was never communicated and is inconsistent with the experience BodySpec has repeatedly created for returning customers. My third concern is the justification that was given. The technician explained that she was alone in the van and did not know who I was or what my intentions were.  While I understand the importance of employee safety, that concern does not justify blaming a legitimate customer for failing to follow an unpublished protocol.  More importantly, the reasoning itself is difficult to reconcile with the situation. If unauthorized entry is considered a genuine safety concern, the solution should be clear instructions, visible signage, and/or physical controls such as a locked door. i.e., An undocumented customer procedure does little to address someone with actual bad intentions, while creating unnecessary conflict with paying customers who are simply trying to attend their appointments. A customer cannot reasonably be expected to comply with a rule that has never been communicated, and a person with malicious intent would be unlikely to follow that rule regardless. What is most disappointing is that this situation was entirely avoidable. A simple instruction in the appointment confirmation such as "Please do not open the van door. Wait outside until the technician invites you in" would have prevented the entire interaction. I have been a loyal customer for years, which is why this experience was so surprising and frustrating. Unfortunately, this interaction has significantly damaged my confidence in BodySpec. I hope the company will review both the customer communication process and the way situations like this are handled in the future so that other customers do not have a similar experience.

I had an MRI with Crown Imaging and they did an incredibly good job. It was way beyond…read moreexpectations! Our first contact there was with Caitlin (she needs a name tag so I can spell her name correctly). She was so very nice to my husband and me, getting me a wheelchair, helping me change and store items in the locker, etc. Most of all, she was kind, professional and made us feel totally comfortable. Then Andre helped me get into position for the scan. He got me a pillow and blanket. Again, he was kind, professional and made me feel totally comfortable. I was prepared for a longer session, but I was out in 15 minutes flat. It was Caitlin who wheeled me outside and helped me into the car when my husband pulled up. Now wishing every health care organization functioned as well as Crown!

My experience at Crown Imaging was extremely disappointing. The staff was rude, dismissive, and…read morelacked basic compassion. My mother is disabled, and instead of treating her with patience and respect, they made an already stressful medical appointment even more difficult. They would not allow me to accompany her to help, despite her needing assistance, and the way they spoke to us was cold and unprofessional. Healthcare staff should understand that many patients are already anxious or vulnerable when they come in. A little kindness goes a long way, but unfortunately that wasn't our experience here. I would not recommend this facility based on the poor customer service and lack of empathy we received.

Today was move in date. My mom will be 99 next month. She was pleased with her hair appointment…read moretoday. Everyone was so friendly and helpful. Mom is on a puree diet. She loved that the food tasted good. Thanks Chef Andy!

The office staff and doctor are amazing. They Do not rush…read moreyour appointment. Listens to your concerns and properly, promptly address. I was referred to the office by my rheumatologist. Wonderful results.

This MRI facility is top notch! I watched a movie the whole…read moretime . Coffee beforehand in the lobby, great magazines , and a super courteous staff.... nothing to complain about! And I HATE MRIs!!!! Not as loud, comfortable& even entertaining. Headed over to get another CD to take to a new doc----$15 for another copy, but more than happy to get this!!!

great place to have an MRI especially if you are claustrophobic. Fast efficient staff. Clean and…read morepleasant staff. On time. The only difficulty is having to deal with corporate to make appointment or have any questions. Corporate is hard to understand and they send you to the wrong place or cut you off, and they don't seem to know anything about the individual offices.

Great front office staff. Very knowledgeable. I was in and out very quickly even thought it was a…read morefull body scan. Fortunately they did. It find anything of concern, but I'll go back periodically just in case!

Recently had my third Prenuvo scan over the past six years at this facility. After the first scan,…read moreI realized how valuable the analysis was and decided to make it an important part of my preventative care routine with a new scan every two years. I've also had my entire family (including children) get scanned. My experience has always been great and just keeps getting better over the years. The team is very pleasant and professional and the entire experience is easy and painless. I would highly recommend Prenuvo to anyone.

I have had several scans with ViaScan. Dr. Duncan is the best and really cares about his patients…read moreand takes the time to listen ... and advise. Everyone of age should get a scan and then follow up if needed.

Probably saved my life. After my scan I was told to see a cardiologist. I had an angiogram soon…read moreafter with two stents placed. I'm glad this happened before I had a heart attack. The owner is sincerely interested in his clients.

Genuinely a good group of people in Dr. Tannas' office. They were efficient and patient. No one…read morewasted time and everyone was direct and friendly. No scowling faces! A follow up appointment was made quickly and without fuss. Dr. Tannas was very helpful and direct and treated the problem with efficiency and clinical understanding. And, everyone in the office was kind! I recomment this practice without heistation.

Update - 6/10/2026, 9:46 AM…read more Amber followed up with me again and called in an oral antibiotic, which was my preferred treatment option. I am hopeful that once the infection begins to clear, the pain and discomfort will also improve. I am grateful that she took the time to listen to my concerns, follow up, and help address this issue. Small acts of care and communication can make a significant difference in a patient's experience, especially when they are in pain. Because of this follow-up and willingness to help, I have updated my rating from 2 stars to 3 stars. ------------------------------------------------- At 9:17 AM on 6/10/2026, I received a follow-up call from Amber regarding my appointment. During our conversation, I shared the same concerns I had previously expressed--that I had not yet experienced any relief from the gel that was placed in my ear canal during my visit. Amber was professional and explained that relief may take anywhere from 24 to 48 hours. My review is intended to be honest, transparent, and reflective of my real-life experience.I have only been back in Dallas for three weeks and am still getting established with healthcare providers in the area. Like any patient, I came seeking help, relief, and guidance. My sincere hope is to be happy, healed, and thriving, and I look forward to feeling better soon. ----------------------------------------------- I want to start by saying that Amber was very professional and helpful. She worked with me to get an appointment scheduled for the very next day, which I truly appreciated. The medical assistant who checked me in was also kind, professional, and even offered me Tylenol because she could see that I was in pain. Unfortunately, my experience after seeing the doctor left me feeling disappointed. I came in with a swollen ear canal and severe throbbing pain. The doctor asked a few questions, applied some gel in my ear, and the visit felt very quick. I left feeling much the same as I did when I arrived, with little understanding of the treatment plan and no immediate relief from my symptoms. My appointment was at 1:15 PM, and as I write this at 5:26 PM, I am still experiencing significant pain. My blood pressure was elevated during the visit, which is unusual for me, but I believe it was due to the level of discomfort I was experiencing. I chose this provider because of the excellent reviews, so I was hopeful that I would receive more relief and guidance. At this point, I feel discouraged and uncertain about whether I should return for my follow-up appointment or seek care from another provider. I also feel that the $84 visit did not provide the value or relief I was expecting. I appreciate the professionalism of the staff, but I hope future patients with acute pain receive a more thorough evaluation, clearer communication, and a treatment plan that helps address their symptoms more effectively. One additional consideration for patients is that there is no courtesy parking available in parking lot 3.

All personal is kind and attentive. I really appreciated the warmth, patience, and professionalism…read moreof the radiologist and team. Thank you all so much.

The care at Prime was truly 10/10! From the front office to the entire management team--special…read moreshout-out to Ms. Donna--everyone was so kind and attentive. As someone who can only do open MRIs, I really appreciated the warmth, patience, and professionalism of the radiologist and team. Thank you all so much for making the experience comfortable and stress-free. - Miya

Truly painless! 360 CT scan & they are open on Saturday!!! I'll be back next year. Just hope…read moreinsurance starts covering

My family has a STRONG history of breast cancer. So I NEVER miss a mammogram. But I do dread the…read morehorrible, painful compression, torture mammogram that we endure each year. Because of my family history, I'm always on top of the latest technology when seeking my mammograms. (At first we had digital 2D mammos, then the 3D, and now the MOST amazing CT technology EVER.) I live in Southern California and we have only ONE of the Vera Scan machines in all of California (Beverly Hills). But since this isn't covered by insurance in 2025, (because insurance companies don't know how amazing this actually is... less call backs, incredible accuracy the first time), you'll have to pay for it yourself. I found a location of the Vera Scan at the amazing place called The Painless Mammogram, in Dallas, Texas. Is it worth flying from Southern California to Dallas for a painless mammogram? Every penny of it! (The Painless Mammogram is a 3rd of the cost of the same one in Beverly Hills.) Koning makes the Vera Scan machine, and breast centers can choose to use it as an added option to the compression machines or only use that machine. The Painless Mammogram in Dallas ONLY uses the Vera Scan... as they should. (Why would any patient want to have older technology as an option? We're all trying to get away from the painful and stressful mammograms of the past!) Ladies, this was absolutely amazing, fast and a game-changer! No more Squishing, smashing or contorting our breasts. The location, though in a strip mall area, is very spa-like and calm inside. Jeana will greet you when you come in the door, get your information and take your payment. You're brought back to the dressing room to put on a robe. Then it's off to the Vera Scan room. Candice explained how it works. (She even drew me an example of what regular mammograms "see" and what Vera Scan sees.) She is full of knowledge with years of experience! I'm so grateful for her! You lie down on the Vera Scan machine, put one breast in the hole, Candice makes sure it will be a "good scan," then 7 seconds later, that breast is done. No need for a gazillion other "views" because the Vera Scan CT unit circles around it for full views (never available before now). Then you put the other one in the hole, and the same process will happen. I got to make a video of both sides of my scan so that I could have a copy of the experience.) Candice is the ultimate professional and incredibly personable! Then the wonderful doctor who owns this location will read your scan in a day or so. Then your doctor will receive the report. If you live in another state, it's SO worth the flight to Dallas. The staff is amazing. I'll never have to get a compression mammogram again! Those days are over! The ONLY thing I wanted, that they didn't do, was allow us to buy one of the coffee mugs with their logo that they had on the shelf.... and maybe a t-shirt with a QR code so I could tell the world about The Painless Mammogram, performed using Koning's Vera Scan! Haha! I want a t-shirt and coffee mug! Fly to Dallas now and get your painless mammogram today! Dallas' Love Field airport is right near the location. Easy in and out! Do it!