I have been a BodySpec customer for approximately three years and have completed numerous scans…read more When I arrived for my appointment, I knocked on the van door and, after receiving no response, opened the door to announce my arrival. The technician became very upset and informed me that customers are not supposed to open the van door. My first concern is that this protocol is not communicated anywhere in the appointment process. I reviewed my confirmation email, appointment instructions, and other communications, and there is no instruction telling customers not to open the van door, to wait outside until called, or to look for any readiness indicator.  When I asked how I was supposed to know this procedure, I was told it was clearly stated in the appointment email. It is not. My second concern is how the interaction was handled. I was treated as though I had knowingly violated an established rule when, in reality, I was following the arrival process I had come to understand through years of experience as a BodySpec customer. I have completed numerous scans over approximately three years, and technicians often do not open the door at the appointment time, and I have never seen any signage/indicator in the van window depicting whether the van is ready for the next client.   As a result, knocking and then opening the door after receiving no response had become the only practical way to determine whether the appointment was ready to begin.  Put simply, it is not reasonable to hold customers accountable for violating a procedure that was never communicated and is inconsistent with the experience BodySpec has repeatedly created for returning customers. My third concern is the justification that was given. The technician explained that she was alone in the van and did not know who I was or what my intentions were.  While I understand the importance of employee safety, that concern does not justify blaming a legitimate customer for failing to follow an unpublished protocol.  More importantly, the reasoning itself is difficult to reconcile with the situation. If unauthorized entry is considered a genuine safety concern, the solution should be clear instructions, visible signage, and/or physical controls such as a locked door. i.e., An undocumented customer procedure does little to address someone with actual bad intentions, while creating unnecessary conflict with paying customers who are simply trying to attend their appointments. A customer cannot reasonably be expected to comply with a rule that has never been communicated, and a person with malicious intent would be unlikely to follow that rule regardless. What is most disappointing is that this situation was entirely avoidable. A simple instruction in the appointment confirmation such as "Please do not open the van door. Wait outside until the technician invites you in" would have prevented the entire interaction. I have been a loyal customer for years, which is why this experience was so surprising and frustrating. Unfortunately, this interaction has significantly damaged my confidence in BodySpec. I hope the company will review both the customer communication process and the way situations like this are handled in the future so that other customers do not have a similar experience.

Eric was amazing! He was super nice and thorough. The scan…read morewas fast and smooth. You won't get a better experience. Go check BodySpec out!

I Wanted to take a moment to say THANK YOU to the wonderful staff at the check in counter and my…read morefantastic ultrasound tech! I was schedule at 12pm and was promptly taken back on time for my exam. The check in process was easy and speedy , I was greeted and welcomed and completed my questionnaire for medical history on a tablet. I loved the accessible location near downtown. Everyone from Start to finish took care of me and made sure I was comfortable. Getting a diagnostic exam can be nerve wrecking however gateway made it easier to get done. Thank you!

We postponed the procedure at least once because we had not received a response from my insurance…read more I made sure to verify the amount I would be paying at the time they called me to schedule and they said they had verified my out of pocket with insurance. I payed that amount the day of. Then weeks later received a bill for an additional ~$750 dollars. That bill showed no mention of the amount I had already paid. When I called to dispute, the man I spoke with told me not to pay it and that it was probably because insurance had not yet paid their part. Next thing I know I'm receiving calls from a debt collection agency. Absolutely ridiculous. It took me a while to even realize these weren't scam calls but now I have filed a dispute the the collection agency, and also am awaiting a callback from someone higher up at Gateway. The person at Gateway I spoke to today, told me I have a credit on my account but couldnt see the amount. I'm going to guess it was the amount I paid the day of. So they have a credit on my account and also sent a bill to collections a few weeks after they told me not to pay the bill I received from them. ABSOLUTELY UNACCEPTABLE. Avoid this place if possible.

Great service, lovely amenities, a wonderful experience. I called after hours to request a copy of…read moremy MRI from five years ago, got a call back first thing the next day. Easy no cost and quick records request process, and so much better than CDI

I was sent here by my Dr for an MRI and they managed to pencil me in for an appointment within 30…read moreminutes, and on the dot got me set up and ready to go. Everyone working there, from the front office to the MRI tech, were really nice and friendly. MRIs are boring, but that's not their fault! Overall, they were very time efficient and helpful, which is great in any medical institution. Also, easy and free parking available downstairs, so you don't have to worry about where to park your car or give it to hospital valet (yes, apparently that exists!! who knew?!)

When I've needed outpatient imaging I now request only the Southwest Diagnostic Imaging Center…read more(SWDIC) in Dallas. I've been their patient for decades, the first reason I recommend them. I've seen many freestanding radiology practices disappear, along with my reports and images, many of which would be valuable for comparison if only they were available. My first tip: Stick with a company with proven longevity, such as SWDIC. My second tip: Get all of your outpatient imaging done at the same place so that you will know how to quickly find what a provider may want to see some day. SWDIC does every procedure I can think of. My next tip: if you have special needs, go to an imaging center where the staff and their accomodations can meet your needs easily. Two examples: at SWDIC, I always had the best of care from Cindy, the same mammography tech year after year, despite my limitations from MS. And I know of no other place you can have an MRI if you can't just get up and walk away from your power wheelchair (Don't I wish!) and walk the long distance to the MRI table. Uh, there's a good reason that I must use a power wheelchair, and only SWDIC has an MRI with a detachable exam table that can be brought to the patient who can't trek to an attached exam table! I thank God for the foresight of SWDIC clinical and executive staff for providing this invaluable tool! Never have I ever met a SWIC staff member, from schedulers to the front desk, to the professional staff who was not both professional and kind, and personal if the interaction was long enough. You may well leave with your images and reports in hand; just ask, if that will be helpful. And don't get away without a parking voucher, although I've always been given one before I could ask.

They told me my Appointment was at 10:15. I was here at 10:15. It is now 11:46, and I asked when…read moreI would be called back at 12:15. WTF? How is this possible

The woman doing the ultrasound was nice and kept the conversation flowing. The receptionist was a…read morelittle too quiet to hear.

Chest x-ray, satisfactory care, professional, friendly staff, and clean facilities. highly…read morerecommende.

The type of care was very good. The lady that did my Bready examine was very friendly and gentle. I…read moredon't remember her name. The People in the office was very friendly. I had a good welcome. if you are looking for a Mamomagram I suggest you choose Touchstone images on forest lane.

The staff is very warm and welcoming. Going to these appoints are a bit unnerving but here they…read morehelped calm down my anxiety. I think the dressing rooms could be a little cleaner as I noticed the areas you sit weren't wiped down very well. Other than that it was a pleasant experience. I give it a high score because the cleaning portion is something that can easily be addressed and it didn't affect how I felt with the staff and process of my exam.

Poor scheduling experience at UT Southwestern: Tried to schedule a MRI with an order from an…read moreout-of-state doctor due to a recent move. I emailed a complete set of documents including insurance approval, ID, doctor's order. They explained the order would need to be verified to make an appointment. I called several times to schedule but there is no follow up and it is day 5. INSTEAD, I contacted another company, Southwest Diagnostic Imaging Dallas. On the SAME day I emailed the documents, they called to schedule an appointment with the understanding the out-of-state order needs verification. I was able to schedule an appointment nonetheless! Then 2 days later, the order was verified. I am still curious to know WHEN UT Southwestern will call me back but will cancel my appointment request and take my business where the out-of-state orders are welcomed!

Want to have an illuminating experience? Go get a CT scan! Well, my ENT decided I needed one and…read moreit did illuminate the deep dark recesses within my neck and throat. The Aston building of UTSW Medical School used to be where my ENT was located and it was nice to revive the forgotten memories of having my nose, sinuses and throat probed, photographed and filmed in the building, NOT! Heh, it wasn't THAT bad even if I had suppressed those memories, but I really can think of more enjoyable things to do! The parking nearby the easy to find and get into building is valet. There are some self parking lots in the area for a longer walk if you want a lot of steps for the day. The cost for valet is $5, so I did the valet as I've always done in that building. As this was during the COVID era, the screening station when going in the door did all of the standard questions and checks before tagging you and releasing you back into the elevators and wild corridors of the building (its not wild, but I always feel like a captured animal being measured, tagged and released at these checkpoints.) The CT scan staff had the check-in down to a science and I was on my way back right to the machine on time. The scan was very quick and easy. I was out and back in my car right on schedule. Results came back quickly and posted on the UTSW patient app. (All of the required stuff was in my neck and no dangerous extra stuff was discovered if you were curious.) If you have to get a CT Scan, this place is pretty good!

Touchstone Imaging is the best in the field for MRI's and cat scans. The reports take longer than I…read morewould have liked. But they are professional, courteous, helpful and friendly.

Great experience. Everyone was friendly. I love that they send the report by text to the PATIENT…read moreand not just to my doctor. Super easy to understand. Whatever technology they used to share rhe report was amazing. Great visuals and easily explained for a regular person. Highly recommend.

Excellent service! Everyone at this facility was nice and helpful. Their MRI room will help you…read morerelax while MRI machine is working. Ambient lighting, headphones, visor for watch soothing scenes. Recommend if you need MRI or xray.

My appointment was for 9pm. I showed up at 8:35 hopeful that I could get in early but not counting…read moreon it. After sitting in the waiting room with no update for over an hour, I was called back at 9:50. Would have appreciated a call to reschedule if I had known I wouldn't be seen until an hour after my appointment time. If visiting here, I recommend having an open schedule because there will be no respect for your time :)