I've always had a good experience here from the doctors to the nurses to the receptionist. This time around, Nurse Leticia was great and handled my IV with care. read more

Took our son in for an ear infection since it was after 9pm and no other place was open nearby. Waited for over an hour without even seeing a doctor. Our son was in pain and NO one else was there the wait time certainly wasn't due to high patient volume. Huge waste of time and we now have a kid with an ear infection who is totally exhausted. read more

Went for a COVID Test and was denied, despite documenting I was exposed to family members that tested positive about a week ago. I stated my concerns for coming in were obviously that, and that I travel periodically, plan to be around family and only had symptoms of a headache. Denied! Was told travel wasn't an acceptable reason for a rapid test and headache is not a symptom. I explained my family testing positive, which I've been in contact with recently, was the reason I was there.... you really need more than that? Lady passing out clipboards said "well, you already documented it on the form, and headache is not a symptom!" ERRR? Ohh...so you think I'm one of those folks just coming up here to get a test for nothing, making up ish, got it. That's too bad that's the type of people yall deal with to make such a statement. I stated I'd go somewhere else. BTW, I work in clinical research AND specifically on one of the trials for COVID, which got APPROVED for the vaccine; don't tell me what the symptoms are. read more

The ER doctor on Thursday night said I had no signs of wheezing, though my wheezing was audible. He just kept saying I was fine though I had no voice, couldn't breathe, and had chest pain. He was so incompetent and uninterested in providing care it was shocking. The nurse stepped in and we worked together to make sure I was taken care of. She was great. But the ER doctor had no idea what he was doing. On my wait out he said "if it gets worse you should go to a real ER." read more

Avoid at all cost. I went in for abdominal pain had CT done and was told I did not have appendicitis to follow up with gynecologist and no addressing of WBC of 21!! Ended up back in the hospital ER days later to confirm appendicitis and rush me to surgery read more

I want to thank the staff for the amazing care they provided me yesterday I came in feeling like I was on my deathbed, and every single person I encountered from the front staff to Chris was lovely, professional, and kind. I hope I don't have to come back in , haha. But if I have any emergencies in the future I would be back. read more

Checked in at 4:30 a.m. complaining of severe body aches and temperature. Was given a series of test and found out that I have the flu and was given a prescription for 3 different medications (none was controlled). By 5 I was out the door but no pharmacy was open so I went home. Woke up feeling awful so I called Frontline and asked if they could call in my meds instead. Was told by the male nurse that I should've gotten my prescriptions filled when I left the clinic! It. Was. 5. In. The. Morning. Then I asked if the dr on call (Dr. Nair) could call it into the pharmacy. His response: "since is wasn't me that you saw early this morning you should'v asked the doctor then"! WTH?!?!?! It was 5 o'clock in the effing morning! Then the nurse advised me to call the dr that attended to me when he's back next week! read more

I had a very good experience here. I'm not sure if "good" is the right word for rolling in here at 12:30 am with severe abdominal pain and finding out I had a major UTI, but I was very happy with the service I got that night. It was very professional, quick, and very clean considering the corona virus precautions. I really liked everyone who examined me. Even though it was super early, no one had a bad attitude . This happened in the middle of my finals, and they were very sympathetic towards that. Even though I was exhausted, their instructions for post visit care were very clear and they answered all my questions very effectively. I felt very comfortable discussing everything I needed to with everyone I saw. Overall I hope I don't have to go to the ER again but if I do I definitely trust this place to give me quality care. Registration desk: Luznia Nurse: Candy Doctor: Dr. Fitzgerald Radiologist: Jaime read more

Stay away if at all possible. Google search shows Frontline ER offers Rapid 15 minute testing and insurance accepted. I showed up at a little before 9am, second person in line outside of the building. A patient care representative states that it is $200 for a test. When I state that I have insurance, I am told "well, insurance you will have to come back in one hour because we are not processing insurance pay right now due to high volume." Needless to say, I left. It is unacceptable business practice to profit off of a test that is billable to the CARES ACT even when one does not have insurance. Here I am trying to use insurance and for the luxury of "jumping line" I would need to pay $200. Save yourself and go somewhere else despite what the website states. read more

DO NOT GO HERE. I went in for what turned out to be a UTI and got a bill for almost $8k that my good insurance wouldn't pay because the charges are bogus. They ran all sorts of tests I didn't need to rack up the bill. STAY FAR AWAY. read more

A doctor here tried to DESTROY MY LIFE! Do NOT go here! I went into this facility with intense pain and swelling to my ears, lips and ankles. I was loosing my hair. My skin was also very brittle and peeling off with the slightest touch. I had recently been diagnosed with MITE I got from a hotel I stayed at for work, by my Internal Medicine Doctor and my boyfriend was diagnosed with the same by his Dermatologist. Both of which I told the doctor here, but I was unable to get last minute appointments with either of them. Instead of treating the mites or helping me AT ALL, the doctor proceeded to tell the people that accompanied me here that I was having a psychotic break! He told my guests and all his staff that I did not have mites and I was just self inflicting all the wounds that covered my entire body. I did everything to convince this guy that I had them and I had already been diagnosed. I have severe allergies and I was concerned I was have an allergic reaction to the Ivermectin medicine I had taken or possibly contracted a different type of mite from the hotel that infected me. I was pulling white larvae out of my tongue and lips and showing them. I was very scared. Very Scared, but the doctor could care less. I took a Phase 2 Larvae out of my skin on my arm and handed it to him. He didn't even BOTHER LOOKING UNDER THE MICROSCOPE! I showed him several pictures on my phone that I took using a microscope and showed him the 5-6 eggs that had fallen off on the bed right there in front of him. HE WOULDN'T EVEN LOOK. Because he decided to do this, he has now cost me 3 of the closest people I had in Dallas. They proceeded to tell almost everyone I know my private information and I've had to have several talks with my family to convenience them this doctor is an IDIOT and wouldn't listen to anything I had to say. Even with proof in his hands, he told everyone at the office that I was crazy instead of BEING A DOCTOR AND HELPING ME. They charged me $150 with no help or any answers provided. If anything I left here worse than I came in. This doctor should not be practicing medicine. My father and I are looking into SUING. My visit was on 8/22/2018. Checked out at 16:24:19 pm. Batch #234001, Ref #00000054. RRN#470100002. TID 002. read more

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This place is wonderful. Not only are they close to where I live, they are open 24/7. I came in at three in the morning and they saw me immediately. The receptionist Val was very courteous and helpful. And a shout out to Patric, who was very pleasant and Dr. Tran, who had a great attitude. I cannot praise this ER enough. read more

I would NEVER recommend anyone to go here! I took my sister here after she had a bad fall at the lake and I couldn't believe how inconsiderate, arrogant, rude, and careless the doctor was! My sister was in agonizing pain with her wrist completely deformed from breaking both bones from the fall, and all the doctor could say was "yeah it might be dislocated. Or I guess it might be broken." He was incredibly unprofessional, sarcastic and condescending towards both my sister and I as we were just needing someone to help relieve her pain for the time being! But all he was "concerned" about was her "anxiety" but of course she was panicking since she was in SO MUCH pain, but by no means was she having anxiety! The doctor got an ultrasound of her bones but he was incredibly rough with her SEVERELY broken wrist. He was literally hurting her as he was gliding the ultrasound all over her broken wrist! We ended up having to go to a hospital after all, so all that was done in the 2.5 hours we wasted there was a completely insensitive ultrasound that caused more pain and a few pain killers given. If you are wanting healthcare providers to take care of you with kindness, gentleness, respect and professionalism, DO NOT go here! Terrible experience! read more

I would give 0 stars if I could, how do you bill as an ER but you're not in network with Texas Health Plans. Then they give you a form to sign stating they're not gonna give you any statements or code so you can check with your insurance the coverage (which is illegal, you can request all codes for billing purposes and they should be provided regardless) This place is a scam, they offer an exam at no charge if you don't do treatment. But you have to pay $300 for the exam PLUS 180 for the "testing" if you DO get treatment. Make it make sense. Never again. If you bill as an "ER" you should be contracted with all Texas Gov Plans, now if you're an Urgent Care it's diff but the fact they bill as ER is super sketchy. On top of that they wouldn't provide a work note because he didn't get treatment but If I had provided insurance they still would have billsed the exam and vitals, so why would we not be given a form he was seen just because he didn't get treatment that they are overcharging for? Definitely don't recommend for anyone! read more

I was very pleasantly surprised at this place. Enough so that I will likely never go to another ER. This place was clean, nice, large rooms, immediate attention, and gave me the cost variations in advance. Dr. Guy, Tomás, Jaime, Luzma, Cody and Candy were very professional, kind and with a good sense of humor. I am not an easy patient and they patiently answered all of my questions so that I would know what was going on in advance. I cannot find anything they could have improved upon. read more

Stay away from this place if at all possible. While the people working were polite, it is very disorganized and they lied to me. In October, I showed up after working a 14 hour shift at the hospital to be rapid COVID tested because my roommate had tested positive for COVID that day. I work with heart transplant patients and was expected to be at work the next day, therefore it was necessary to be tested that night. They were listed as a COVID testing site online. I called to ask the wait time for a rapid COVID test, expecting it to be long, but was told "a couple hours at most." I showed up and there was a line throughout the entire parking lot. When I was approached with the paperwork, I specifically asked if this would be considered an emergency room visit since I was filling out insurance information. I was told no, the insurance company would only be charged for the test and that I would not be charged. I even asked if my insurance was accepted at the facility, and looked online, which it was. After waiting for 2 hours, I asked how many people were still in front of me. I was told it would still be a 2 hour wait and to wait in my car. I was also given the option to not use insurance and go through the drive through-self pay option for $200. I thought this was sketchy & seemed as if they were taking advantage of people during the pandemic, but let it go. At midnight, I was called from my car to enter a room where they asked if I had any symptoms and swabbed my nose. 30 minutes later a PA entered to tell me I was negative, but that it would still be a good idea to quarantine. That was it. Again, this was in October. Fast forward to today, January 26th, I get a statement from my insurance for my claims that had been processed. This visit from October was listed as an emergency room visit for $2500 & a separate physician services charge for $1700. I have since called my insurance to appeal, but also called Frontline ER. I was told that it is considered an emergency room visit because I entered the facility. It states on the Frontline ER website "emergency patients will be seen first as this is an emergency room." If I was charged for an emergency room visit, why was I not seen first and why did I wait for 4 hours? Also, if this is the case, why were the self pay lines not lengthened while emergency patients visited? I am not mad about waiting in a line for testing. I am not mad at the workers themselves who are working the long hours. I am mad that this facility is taking advantage of people during a pandemic and are screwing people over. Thankfully, I know people who were present and witnessed the questions I had asked and I am still employed if (God forbid) I do have to pay for these bills. However I am LIVID for the people who are not so fortunate. read more

I had to be tested for Covid and I was impressed with the 15 minute rapid result that is shown on their page and on google. I got there at 11:03pm. I was using insurance. We wait in our personal vehicles until they call our phones and then you go inside. I got a call back at 12:33pm. I was swabbed within 3 minutes and was told my results would be given in 15 minutes. Let's say it's 12:40 just for their sake. I had asked if I had to stay, they said, "they being the 2 night assistant helpers" oh it only takes 15 minutes to get the results. Don't you want to wait. So I gave them the benefit of the doubt... 40 minutes later, I opened the door to my waiting room and they are just chilling in their center work area playing on their phones, chit chatting like there isn't people in the rooms waiting to get their results and leave. I told them I was leaving and would like my results or they can just call me or email me the results and I get the run around that I have to be evaluated cause that's the service paid for by insurance and that I was next in line. I then waited another 8 minutes, over hearing the two still talking and then I finally get "evaluated". Grand total from start to finish was 2 hours and 40 minutes. Honestly I'd give a 5 star rating to the man working the front desk doing the paperwork and identification/insurance card work. He was very professional, prompt, and efficient. The man and woman in the back need to consider being more prompt and efficient like the man in the front. Maybe then it wouldn't take hours to get a room sanitized and ready for the next Covid test. Instead they'd rather chill and make paying customers wait just cause they can. Lastly, if you're a cash customer, you do get seen quicker and you'll be swabbed outside. But the results will not be in 15 minutes. 3 different customer/patients sat and waited for results for 25, 32, and 38 minutes. You get bored at night and pay attention to things like this when it's this late at night. read more

I can not say enough great things about this place. My daughter has Dysautonomia and EDS do she suffers with awful migraines and body pain. We have been to many hospitals, ER's and after hour facilities but this place by far is our #1 place to go for great care. They are understanding, have great empathy for what my daughter goes through, and are always so kind. They actually try to make my daughter feel taken care of. For those who go in for migraine treatments and have to stay over night they have a nicer room towards the back set up so serene. The lightning is low for migraine sufferers, they also have a peppermint oil diffuser that blows out aromatherapy steam to also help (and it does). At first I thought it was just the team she got on the first two times (Candy and Dr. Tran) but then we came on two other nights with different staff, but they each had their own unique way of treating us special. I mean the guy and girl who sit at the front desk, Candy and the other 2 African American nurses, and she the three doctors we've seen have all been THE BEST. THIS PLACE CARES!!! I only wish they all medical facilities treated their patients like this place does. Feel assured that you will be well taken care of here. They also have one in Houston with similar staff but we haven't had the pleasure of going there yet. I'm sorry I can't remember everyone's names. Candy is usually my daughter's nurse so her name stuck plus she is a Jewell. But so are the others. Keep up the great job guys this Momma definitely appreciates your hard work and kindness. read more

This place is amazing. I was expecting to wait awhile, but they got me in super fast. I know this is not the norm right now due to covid.. so people, be patient if you have to wait. They are doing their best. Everyone here is super friendly and helpful. Definitely recommend. read more

Normally when going to a new doctor I am a little skeptical about the staff and I have a nervous feeling in my stomach. However, Frontline ER Dallas made me feel at home and comfortable as soon as I walked in the door. This hospital seemed very clean and the staff was very friendly. They not only welcomed me with a smile but they made every interaction as impersonal as possible. I highly recommend this location for anyone who needs to receive a Covid Test and/or any other medical attention. Thank you Frontline ER Dallas for everything! read more

Frontline ER was fantastic! I called at 5:00 AM & the lady was so kind on the phone and very helpful! I went there for covid 19 rapid testing & everyone I spoke with or worked with was kind, helpful, and worked very quickly! Highly recommended! read more

So grateful for this place and being a part of their wonderful team of providers! It's amazing to see the difference this place makes in the lives of so many people be it the patients or their own staff. Highly recommend! read more

Well, this would be a 5 star review if it were solely for the care I received. Back in July I drove myself in around 3:00 AM with severe inner ear pain and bleeding. They treated me for barotrauma. I was the only one in there and the doctors and nurses were quick and attentive. I recovered within a few weeks. Then a few days later, I was in the same plaza getting my hair cut. I was parked right in front of the ER. When i came out, someone had hit my car and didn't leave a note. Deep nasty scrapes that took chunks of the paint off. I went back to the ER to see if they might have security footage to bring to the police. Sure enough, right behind the front desk there was live security footage shown of the parking lot EXACTLY where I had been parked. I knew the exact day and time window where this happened so acquiring the footage should have been easy. I spoke with someone in the office about reviewing the security tapes and was told that a maintenance person would review it and get back to me. I gave them my information but never heard anything back. I also sent multiple follow up emails to the woman I had spoken with. No response. Maybe they didn't realize I had been a client of theirs a few days prior but that shouldn't even matter. Why have security cameras if you're not going to help people when their property is carelessly defaced? Additionally, I recently received a bill for $750 when previously I had received a statement saying that my insurance covered the entire visit. I'm in the process of working that out right now, but something is screwy with their accounting department. read more

Omg! Absolutely amazing, I work in the ER and understand wait times the fact we were in and out in 2 hours!! Amazing!! The entire staff was so nice and empathetic to our needs especially with this scare with COVID this ER has my business. Please be wary of reviews especially with people throwing a fit with not understanding insurance, deductibles and copays etc. honestly thinking healthcare workers are required to serve them. Amazing job frontline keep doing a great job!! read more

Went for a CoVid test. The staff was wonderful, shout out to my nurse Anna. I felt very safe, and the process was so simple.

I showed up at 9 AM this morning November 12,2021 I think the ladys name was Ursela, I was extremely short of breath or wheezing, I told her I was Covid positive I needed help. She said approximately $300 payment due at time of service. I was denied service for not being able to pay. Medicaid pending but they don't accept Medicaid. I only gave the star so I could post read more

This company is a bunch of crooks. I went in for a sinus issue and paid a $150 co-pay. They took my blood pressure, asked about my symptoms, and then a cotton swab. The result was a throat steroid and Zpack for which I incurred a $1300 bill a month later! Absolutely insane and I'll never go back. This is what's wrong with our health care system. DO NOT GO HERE read more

Not impressed and would not use based on first impression. Called on a Sunday evening to inquire about rapid Covid-19 Testing for a child. Two questions. One, if I bring my child in for Covid-19 rapid testing, is there an ER insurance co-pay associated with the testing? Two, what is the cost for the Covid-19 rapid testing? The woman answering the phones had no clue and I had to prompt her more than once to ask a nurse or someone else to find out the answer as it was time sensitive. In the process, she disconnected me. I waited to see if I would be called back (no), so called again. The PA (Ashley) who she finally handed the phone too seemed just as small-minded based on her attitude as the woman who answered the phone. I hung up and called Walgreen's Pharmacy on 5742 E Mockingbird Ln. and they were much more informative and quicker to respond with a level of professionalism--what I would've expected more from an "ER". Thank you Walgreens. read more

I don't recommend this test cite. I waited three hours to finally be called inside. They left me in a room for another hour before coming to test me. Then I had to wait another 45 minutes for results. There were several people on staff but hardly any people there to be tested. Very inefficiently run. For a rapid test, this place was all but quick. read more

Whatever you do, do not make the mistake of going here! I encourage you to see the photos I posted to understand their business practices. I brought my child in with a mild cold. No one mentioned to me that I would be billed for emergency services, despite not needing them, and, most importantly, no one discussed ANY charges with me upfront. One month later, they sent me a $1187 bill for an office visit and a flu test with a separate $415 bill from the physician ($1600+ total). The people that worked there were kind, but please don't let a business like this take advantage of you and your family. It is truly abhorrent, and I cannot stress enough that you should avoid the suffering going there will bring you at all costs. This is representative of everything that's wrong with our healthcare system, and I hope this review will spare even one person what my family has had to endure. read more

Frontline ER Dallas - $1019 I was charged for basic medical equipment (swabs, a bed to sit on, and tools to listen to the heart and look at the ears). - Emergency Rooms Near Me - Dallas, Texas

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This place just out right lies about accepting insurance for COVID it's $200 no matter what and you will wait hours ,any normal ER would be better save yourself the time don't go here it's a money scam. read more

Rude staff. They kicked us out of line because of a typo on the admin form and told us we can't be test today. She was very inconsiderate and condescending, even relishing in that she knew how upset we were. Treating sick people that way is so terrible. I will let everyone I know how this location treats people. Hire better people, it's not that hard! read more

Service and care seemed great at the time but even though we were there for close to an hour, no one bother to let us know that they were not in my network and that we'd be stuck paying 100% of the bill. When a family member cuts themselves bad late at night and need stitches, you don't have time to look up in network provider while they are bleeding badly. Next I know better, we'll go to Baylor ER instead. read more

So went for a Covid test. 1st thing asked insurance or self pay. I said insurance, they said 3 hour wait. I said what's the wait without insurance. 45 minutes. So apparently I'm being punished for having insurance. read more

My daughter and I were exposed to Covid on 12/22 by my soon to be step daughter who I brought to be tested here. We were told to wait 5 days. Today is 12/27 and we showed up and waited in line to be tested. The woman who took our initial forms told me we could not get tested, I pointed out we waited five days and she pointed out that I had accidentally written 10/22 not 12/22. Oops! She refused to give me new forms and took my pen away from me and said I was not allowed to correct the ones I had messed up on... ... she said this would be turned in to insurance (the form had no insurance info on it) and that I'd have to come back tomorrow or pay cash to still get tested that day. After waiting an hour, I begged and pleaded. My kids already missed Christmas and this is such a dumb reason to refuse testing. She ended the conversation and moved on to the person behind me. So rude. I get being overworked, but to completely suck at your job and make arbitrary rules? Pitiful and negligent with Covid flying around. I tried to call on my way gone and they gave an outgoing message that they are not taking any calls or voicemails. The whole situation is SKETCHY! read more

Horrible Customer Service! I called this morning to ask some basic questions, the man on the phone was very rude, contradicted himself in many ways, and told me that they would not help me out to retest for a negative Covid test. He was argumentative, not knowledgeable, and distributed false information. He basically told me there was no reason to test negative and I can go out in the public without a test. read more

Straight up awful. No matter when you go they will tell you there is a 2.5 hour wait. Furthermore, when you do end up at the front of the line, they question you (in the lobby!) about wether or not you are actually ill. Before taking your temp or doing any sort of evaluation they ask if you're sure you're sick/ need to be tested. It was just odd. I told them I had been exposed to covid 6 days before my visit, I was exposed by someone who tested positive two days before I went in. I waited!!! And they told me "think about if you're sure you want to be tested today because we will only test you once, you can't come back here for another covid test." K... #stopthespread read more

So, five months later, I received a bill for $600. This was, of course, after I paid my $200 copay. Amazing. This place is nearly double what a hospital costs despite having a fraction of the resources. I'm not sure if it matters how nice they were anymore.. they totally ripped me off. They seemed to know this too because they very quickly were willing to cut my bill in half. Why not charge a reasonable price up front? Knocking my review down to two stars. read more

Went for a COVID test Miranda at the front desk was amazing and helpful and very friendly. The nurse that swabbed my nose was a beast.

This place is fast, professional, and very friendly! Nurse Candy is awesome! Dr. Quintanilla listened carefully and was incredibly patient and caring. Highly recommend these folks! read more