I have attempted to schedule a neurology consultation for my wife regarding Deep Brain Stimulation…read more(DBS) surgery, and the process has been a total nightmare. After five separate calls, I have encountered nothing but incompetence and conflicting information from the administrative staff. The communication hurdles are constant. I was initially told I needed a specific permission form to speak on my wife's behalf. After securing and submitting the necessary documentation, they still refused to speak with me, claiming they now required verbal consent--something they previously stated was not the protocol. DBS is a major, life-altering procedure. If this level of administrative disorganization is a preview of the care and coordination my wife would receive during surgery, I am deeply concerned. A world-class medical facility should have a staff that knows their own policies. At this point, I have zero confidence in their ability to handle a complex surgical case if they cannot even handle a phone call.

Convenient location for area, friendly service, good doctors, in network for insurance Had a…read moregreat new physician at this location being a new patient. They do accept Contactless payment by phone for payment.

I am honestly quite surprised to see Baylor University Medical Center has such a low overall…read morerating, because my experience (while a bit unconventional) was a really positive one. I visited on a random Friday afternoon specifically to see The Adrian E. Flatt, M.D. Hand Exhibit, and it was absolutely fascinating!!! Dr. Flatt, one of the foremost hand surgeons in the world, made significant contributions to orthopedic surgery and began casting and bronze-coating the hands of notable individuals back in 1962. Walking through the exhibit, I was truly mesmerized by the detail and individuality captured in each cast - it's incredible to see just how different people's hands can be. Highlights for me personally included the hands of Walt Disney, Louis Armstrong, Katharine Hepburn, several US Presidents, athletes like Troy Aikman, etc., and even expeditionists like Everest survivor Beck Weathers. The exhibit is located in the lobby area of the hospital and appears to be open to the public, though you will need to obtain a visitor pass so be sure to bring your ID (a photo of it on your phone works too... ask me how I know). The exhibit itself is free to view. It's more of a hallway-style display, a bit tucked away, quiet, and not busy. There's something oddly human and grounding about focusing on something as simple as hands in a place where so much serious care happens. I also grabbed a coffee from the nearby cafeteria and had no complaints, it was actually quite good and a nice added bonus. As for parking... I can't confidently speak to that, as we may have risked it a bit (oops). So while I can't speak to patient care (thankfully), this visit was a memorable and worthwhile experience. It's a unique hidden gem within the hospital and a great place to spend a little time if you're nearby, especially if you're looking for a quiet moment of reflection. Five stars for this unexpected find. Thank you to my friend and Atlas Obscura for the intel!

Most reviews are negative, but in the sense that the food was mediocre, there was lackluster…read moremanagement, or the server put in the wrong ticket on her first day. Rarely does the staff get credit where it is due, and that is regrettably disappointing on many fronts, especially in an often-thankless profession. Just an observation: Please be mindful that Baylor is a TRAUMA hospital. The wait times are dependent on this so adjust accordingly. It is busy, crowded, and also downtown. If people are there for a common cold, a bacterial infection, or basic injuries ----- Go to urgent care. Now the good stuff. We arrived Friday 12/26/25 and stayed through 12/29/25, to be graciously specific. I heard the words no parent wants to hear. Multiple. Facial. Fractures. My heart broke in that moment. ****** Nathan Baker, DD/S: My son's injuries were severe and as a mother watching her son suffer, my mental state relied on, and, was directly affected by his care in this specific moment. He said, "It's okay if you need to step out". I did. I had to, and he knew it. He spent literal hours sewing my son up and piecing him back together. It's been over a week now and I'm grateful for the quick response when it mattered. He was attentive, patient, and focused. Finally, relief, and a much-needed exhale. I realized everything was going to be okay and that was huge. This isn't just a staff member.. this is a presence with heart and dedication to his patients. The hospital should be so lucky. ***** Sean Young, DDS: Calm, direct, and available for questions at any time. Morning checks were given in manageable parts, even with emotions running high and sleep questionable. ***** Arwine (nurse on the 6th floor of the Roberts Building): Day 1. Comfort, predictability, and genuine care. She wasn't just invested in my son (which she was) she truly cared about my mental state and reassurance when it mattered. Every morning we were first on her rounds, which was a comforting mix of predictability and consistency. She figured out how to adjust the bed for me to sleep on and the emotional compass in the room, all at the same time. She used humor to help me, which I appreciate more than she will ever know. On the day we discharged, the hug and realness in her words are still felt. She is a light in an often-hopeless place and her energy will never be forgotten. ***** David Schwitzer, DDS, MD: He worked magic on my son during surgery and even in the follow-up and aftercare, no difference, because nothing loses its steadiness when passion runs intention. At some point, you just realize the care team is stronger than your worries and you can finally relax and breathe with more ease that you thought. People don't just work here, they live here, they pour that into their patients- and it shows. Long after healing is done, we will still be grateful, we will still remember them, and we will still be appreciative, despite the trauma that forced it. Much love to this care team!

Parkland Hospital Cafeteria is hands down one of the best cafeterias I have ever been to, and that…read moresays a lot. This is not your typical hospital food situation at all. It genuinely feels like a well-run food hall with intention, quality, and pride behind everything they serve. Breakfast and lunch are a standout, especially the smoothie station. The smoothies are excellent, and what really sets it apart is the build-your-own smoothie bowl option. You can customize everything exactly how you want it, from the base to the toppings, and it is always fresh, flavorful, and filling. It is one of those things you actually look forward to instead of just grabbing out of convenience. Thursdays deserve their own shoutout because the chicken tenders are honestly the best I have ever had. Crispy, juicy, perfectly seasoned, and consistently good every single time. People genuinely plan their week around Thursday for a reason. What I really love about this cafeteria is how thoughtful and inclusive the menu programming is. They celebrate Black History Month with special menus, feature diverse cuisines regularly, and recognize events like Lunar New Year and other cultural celebrations. It makes the space feel welcoming, intentional, and reflective of the community it serves. You can tell a lot of care goes into menu planning, not just food production. The salad bar is another huge highlight. It is impeccable. This is a build-your-own salad concept, but unlike a traditional salad bar, it is not one where every customer is touching everything. The setup is clean, organized, and well-managed, and the ingredients are always fresh. You get exactly what you want without the usual concerns that come with a standard self-serve bar. The deli is fantastic as well. You can fully customize your sandwich, and the quality of the ingredients and consistency of the service really stand out. It does not feel rushed or thrown together. Everything is done with care. Overall, Parkland Hospital Cafeteria is exceptional. From the food quality to the variety, cleanliness, cultural celebration, and customization options, it sets a very high bar for what a cafeteria can be. Whether you are there every day or just visiting, it is a place you will actually be excited to eat at. Truly a standout and something Parkland should be proud of.

0/10 would not recommend anyone to come here. Plan on spending 18 hours + at this hospital. Took…read morealmost 13 hours just to get out of the waiting room. They kicked my bf out of the room without even speaking to a doctor and able to change back into his clothes. They wheeled his bed next to a restroom in the hallway. Also, half of the staff have really bad attitudes. STAY AWAY FROM THIS HOSPITAL AT ALL COST!

I was treated with caring respect for me and my pain. My back snapped the pain was beyond me. They…read morestarted physical therapy pain management, i have been in the hospital Hamon building 3rd floor. Great Hospitalist Dr Youseef was GREAT. My nursing care and the assistants were also Great. The food could be better don't order anything chicken it's hard as a brick. Tomotoe Basil Soup was Awesome i ate it for lunch and dinner the days.morning omelette is really good too. Housekeeping kept everything very clean. I've never been here before but I'm coming an hour away to be seen if any emergency happens again.

My wife had surgery here and her treatment by all staff was awesome…read more From the moment we entered the hospital until we left everyone was helpful. They took the time to answer all our questions. What I did not like, the drive in Dallas traffic and the large facility. I am an older adult and I was confused but everyone including patients were helpful in directing me in the hospital. My appreciate is to the mangers that make this very scary surgery situation livable. Heart felt thank you.

My very first time to Baylor Scott & White and the service was absolutely top tier. I felt heard…read moreand understood. The care that was given was empathetic, caring, thorough, & most of all quick. The atmosphere was calming and didn't make me feel anxious to be in a new place with new people. Thank you to the staff for being incredibly patient, kind, and most of all downright amazing.

Will never go Back there, I went for medical help and was so hurt and shock how I was treated. The…read morenurse's some were rude and some were trying to be nice. Some stood with their arms fold and did not care at all! The room I was place in a room that was dirt and dry blood stains on floor and sheets. dirt sheets hanging out the hamper. I have pictures of all. I waited for 2hrs before no one came in. I left but before I left, I ask someone to come in the room to look at it. I ask her would she let there Mom or dad or yourself stay in this room she look shock. I told her I was leaving. The young lady told them that I was leaving because of the matter and the treatment. As I was leaving I watch one lady eating at station others just standing around. I Loved this Hospital but will never come back. My Doctors are there, I left and went elsewhere....

A Heartfelt Warning About Methodist Hospital - My Experience as a Husband…read more In my opinion, I cannot recommend Methodist Hospital in Dallas, Texas, based on my recent experiences as a husband dealing with my wife's critical health situation in the ICU. Despite my efforts to advocate for her care, I encountered significant barriers that truly compromised both my rights and her well-being. As her husband, I understand that I have the right to be involved in her healthcare decisions, to be by her side during this challenging time, and to receive updates about her condition. Unfortunately, I felt that these rights were not respected at this facility. Throughout my time at the hospital, I repeatedly expressed my concerns and tried to communicate on behalf of my wife, who was unable to speak for herself. Yet, I was often met with resistance. On several occasions, I was asked to leave the hospital after attempting to speak with healthcare professionals about her medical needs. This treatment left me feeling helpless and frustrated, especially when all I wanted was to be there for my wife--to make sure she was receiving appropriate care and the medications she needed. In my opinion, the staff seemed more focused on limiting my involvement rather than collaborating with me in her care. I encountered numerous instances where my requests were dismissed, and my presence was challenged, which exacerbated an already stressful situation. To be sidelined as her primary support and decision-maker felt not only unjust but also emotionally devastating for both of us. Moreover, I witnessed my wife's distress during her stay, experiencing panic attacks and discomfort from being separated from me, her advocate. I believe that the ability for family members to support their loved ones should be a priority, especially when they are vulnerable and in need of compassion and understanding. This experience has left me emotionally compromised and questioning the hospital's commitment to patients and their families. In my opinion, anyone considering bringing a loved one to this facility should think twice. You may find that, rather than receiving the support and care you expect, you could face overwhelming obstacles that complicate an already difficult situation. My intention in sharing this is to protect others from what we endured. The focus should be on the health and well-being of the patient, their rights, and the support their family members provide. Based on my experience, it felt as though the hospital prioritized rigid policies over patient-centered care, leaving me feeling powerless during a critical time in my wife's life. To those reading this review, I implore you to consider the implications of bringing a loved one to Methodist Hospital. In my opinion, the potential stress, anxiety, and heartache from navigating the challenges of their system could overshadow the care your loved one truly needs. Before making a decision, think carefully about whether this hospital aligns with your values and the level of support you hope to provide. Your loved ones deserve compassion, understanding, and accessible care, especially in their most vulnerable moments. In my opinion, no spouse should have to fight for their right to support their partner during a health crisis. I hope that sharing my experience can help others avoid the difficult path that I and my wife have faced. Thank you for taking the time to read my review. I hope for improvements in the way this hospital handles patient and family rights to ensure no one else has to endure what we did.

I came in with documented acute injuries including right ankle sprain, bilateral leg paralysis, and…read moremuscle atrophy following a fall. My CT showed severe advancing degenerative disc disease and the radiologist recommended an urgent MRI. The ER refused to admit me, refused to order the recommended MRI, refused an orthopedic consult, and falsely documented my reason for visit as social work rather than acute injuries. I was discharged unsafely as a disabled homeless patient despite being unable to walk without assistance. I did not sign my discharge papers because I did not agree it was safe. My walking cane was lost by the facility and despite contacting guest services, no one has made any effort to locate it. The level of disregard for a seriously ill disabled patient was shocking. I will be filing complaints with the Texas Medical Board, Disability Rights Texas, and pursuing further action. I do not recommend this facility to anyone who is disabled or seriously ill and needs to be taken seriously.

Great hospital with some of the best healthcare staff. The nurse staff is lead by an amazing CNE…read morewho is professional and passionate to those they serve. Some of the best care by top professionals nurses & physicians.

I am highly concerned with the level of wound care my father is receiving while he has been…read moreadmitted (since Tuesday morning) in this hospital. He has a bad wound and was not seen by a wound specialist until Friday at 1pm after I advocated and advocated and advocated for him. A wound nurse was requested on the day of admission and the following day but they never came. A wound doctor was finally requested last night (Thursday). This inadequate level of quality care could have an extremely negative impact on the outcome of his wound. Remind you, this wound was brought to this institutions attention Monday at 2pm when he was taken by ambulance to the ER. I was told by a staff member of this hospital last night that the wound specialists are understaffed and are up to 6 days behind on seeing patients in this facility. I feel this violates my father's patient rights for patient care and safety. I requested to speak to the House Supervisor yesterday evening and have yet to be contacted by them 24 hours after my request was made to the Charge Nurse. I have contacted the Patient Assistant Office to file a formal complaint. We are currently waiting on the CT results (ordered by the Wound Doctor this afternoon) of his foot, to better understand the extent of damage, the level of necrosis and all this wound entails after the neglect inflicted by this hospital.

Very helpful staff. I may have had to wait in excruciating pain there the day I was at the ER but…read morethey found my 4 year old whiplash injury that makes things very painful for me on a CT scan and now I can finally get better help on an outpatient basis. I can stop seeing two of my many specialists with the help this place has provided. Thank you Medical City Dallas Adult ER

Picking up a patient (friend) after surgery. Was told to arrive about 10am. Patient to be…read moredischarged before noon. This never happened. The quality of care from nurse's on the floor seemed less than patient supportive. 4 hours later patient has not slept as dressed for discharge hours earlier. The lack of communication was unacceptable. The noise from the nurses station was so loud even in room with door closed. Pain meds never given, lunch never ordered and home care given to the patient was not consistent from each person entering the room, surgeon, nurse practitioner, post op nurse, Tech or the nurse on the floor. Unfortunately this experience was not a good one for the patient. House keeper was nice.

Great hospital, Had a friend who had a baby here…read more Nice and friendly people who helped us

I called in April of 2025 to let them know I just found out of was pregnant. They believe my due…read moredate is aug 2025 amd said not a single doctor can see me for prenatal all booked So basically just show up at a hospital without having ever seen any doctor n just expect one of these random doctors deliver me. Wow so dont see a doctor n just show up to a hospital when my water breaks. Or try another city Why im in frisco and what if they all say the same thing. Nobody wants to work. I have the best private insurance ppo money can buy yet baylor scott bucks! Hoping to deliver at pga once opens but again w who and no doctor. U know im gonna be missed when I walk in the hospital!! So expect my funky ass attitude

Thanks to Sandra Simmons for making my 1st mammogram more comfortable and less stressful!…read moreHer positive energy and attitude was amazing! Job Well Done!!

this is the worst hospital I've ever been to I asked them…read moreto take me to UT South cause that's the hospital that knows me they refuses to in sent me here they had to they tried to put IV in me four times the fifth I told them no they were telling me they had to have two IVs and that if I left, it'll be malpractice and stuff and I didn't care cause there as soon as I got there the EMS was flirting with the Nurse with his wedding ring on all the nurses were gossiping loudly. All the Black people were in their screaming in pain. They do not take care of us. I have never had an experience like this this hospital