I'm so disappointed! I was looking so forward to getting my DEXA scan. I showed up on time, I got…read morethe scan, the lady in the van said that I would have my results via email within 15 minutes. Two days later I still don't have my results. I have been calling with no answer for 2 days now, and emailed several times, no response. I just don't get it. They really seem like they had it together and were a reliable company. Now I'm going to have to dispute the charge with my credit card company. And now they have my personal health information and it hasn't even been provided to me. Bummer

Fast and easy! Scheduled day before and they were ready on arrival. Super easy just lay there for…read more10 minutes and then an email will arrive within 10 minutes with all your info. The technician was nice and friendly. Results give alot of insight if you're looking to have a baseline on your health. Non invasive and so insightful. I know these have mixed reviews but I felt it was helpful to my fitness journey. Would recommend!

Truly painless! 360 CT scan & they are open on Saturday!!! I'll be back next year. Just hope…read moreinsurance starts covering

My family has a STRONG history of breast cancer. So I NEVER miss a mammogram. But I do dread the…read morehorrible, painful compression, torture mammogram that we endure each year. Because of my family history, I'm always on top of the latest technology when seeking my mammograms. (At first we had digital 2D mammos, then the 3D, and now the MOST amazing CT technology EVER.) I live in Southern California and we have only ONE of the Vera Scan machines in all of California (Beverly Hills). But since this isn't covered by insurance in 2025, (because insurance companies don't know how amazing this actually is... less call backs, incredible accuracy the first time), you'll have to pay for it yourself. I found a location of the Vera Scan at the amazing place called The Painless Mammogram, in Dallas, Texas. Is it worth flying from Southern California to Dallas for a painless mammogram? Every penny of it! (The Painless Mammogram is a 3rd of the cost of the same one in Beverly Hills.) Koning makes the Vera Scan machine, and breast centers can choose to use it as an added option to the compression machines or only use that machine. The Painless Mammogram in Dallas ONLY uses the Vera Scan... as they should. (Why would any patient want to have older technology as an option? We're all trying to get away from the painful and stressful mammograms of the past!) Ladies, this was absolutely amazing, fast and a game-changer! No more Squishing, smashing or contorting our breasts. The location, though in a strip mall area, is very spa-like and calm inside. Jeana will greet you when you come in the door, get your information and take your payment. You're brought back to the dressing room to put on a robe. Then it's off to the Vera Scan room. Candice explained how it works. (She even drew me an example of what regular mammograms "see" and what Vera Scan sees.) She is full of knowledge with years of experience! I'm so grateful for her! You lie down on the Vera Scan machine, put one breast in the hole, Candice makes sure it will be a "good scan," then 7 seconds later, that breast is done. No need for a gazillion other "views" because the Vera Scan CT unit circles around it for full views (never available before now). Then you put the other one in the hole, and the same process will happen. I got to make a video of both sides of my scan so that I could have a copy of the experience.) Candice is the ultimate professional and incredibly personable! Then the wonderful doctor who owns this location will read your scan in a day or so. Then your doctor will receive the report. If you live in another state, it's SO worth the flight to Dallas. The staff is amazing. I'll never have to get a compression mammogram again! Those days are over! The ONLY thing I wanted, that they didn't do, was allow us to buy one of the coffee mugs with their logo that they had on the shelf.... and maybe a t-shirt with a QR code so I could tell the world about The Painless Mammogram, performed using Koning's Vera Scan! Haha! I want a t-shirt and coffee mug! Fly to Dallas now and get your painless mammogram today! Dallas' Love Field airport is right near the location. Easy in and out! Do it!

Ease of appointment setting; great wait time; great staff; great office appearance; great quality…read moreequipment

This is my 2nd go-round (technically 3rd) at the Women's Imagining Center…read more I had a 3D mammogram done here a year & 1/2 ago. I needed to return for a second exam that visit. The phone call requesting a return visit provided a few days of angst, but all ended up well. Here I am again this year. The reception, check in & practitioners have been fabulous on all visits. My practitioner even remembered me from 18 months ago.....Wow! There is PLENTY of room for family members or providers to accompany you on your visit. There is coffee and magazines. I had to fill out one set of paper-docs for my DEXA. They have switched to pretty cool electronic check in docs for a mammogram. They hand you an iPad, you check some boxes & viola. Once it's time for your exam, clients are taken to a changing area with keyed-lockers to store your items (Thank You from single gals everywhere!) They have these 1/2-length, cape-style garments for mammograms which make it a little more convenient to hit those poses for the squish. There are also some longer more traditional hospital-like garments with sleeves for other exams or mobility/modesty issues.....don't be shy....get your mammogram cape on! You're a self-care super hero for being there. Once changed, clients remain in a separate waiting area until their exam. When you are done, collect your things from the locker, change & you're done. Don't forget to leave the key!! The mammogram sincerely not that bad at all. I'm not sure why there are so many stories of super-squishy pain. That hasn't been my experience(s). ** Do not wear garments with metal from the waist-down for DEXA....get your yoga pant day on ladies! On the day of the mammogram, do not apply lotions, creams or deodorant. I remember seeing personal wipes last year. I didn't see those this year. If you have to work or run around before your appointment, I think applying deodorant & bringing wipes would work out well. I saw a few ladies that use canes. I did not see anyone that used a wheelchair. Regardless, I have no doubt that they facilitate exams for anyone with mobility issues. No excuses! Get your exams done. If not for you, do it for your family and all the ladies (& men!) diagnosed in the time since your last exam! Best of health to all.......

Great service, lovely amenities, a wonderful experience. I called after hours to request a copy of…read moremy MRI from five years ago, got a call back first thing the next day. Easy no cost and quick records request process, and so much better than CDI

Best Imaging Center. I have gone here for a few years and love this place it is peaceful quiet and…read more the ladies are very friendly. The whole staff is kind good at explaining procedures. My spouse and father have also been here and do not speak much English and everyone there was very helpful to them. I am very impressed with this place and always talk very highly of them so others can enjoy the same experience. VIP all the way. Try it out !

We postponed the procedure at least once because we had not received a response from my insurance…read more I made sure to verify the amount I would be paying at the time they called me to schedule and they said they had verified my out of pocket with insurance. I payed that amount the day of. Then weeks later received a bill for an additional ~$750 dollars. That bill showed no mention of the amount I had already paid. When I called to dispute, the man I spoke with told me not to pay it and that it was probably because insurance had not yet paid their part. Next thing I know I'm receiving calls from a debt collection agency. Absolutely ridiculous. It took me a while to even realize these weren't scam calls but now I have filed a dispute the the collection agency, and also am awaiting a callback from someone higher up at Gateway. The person at Gateway I spoke to today, told me I have a credit on my account but couldnt see the amount. I'm going to guess it was the amount I paid the day of. So they have a credit on my account and also sent a bill to collections a few weeks after they told me not to pay the bill I received from them. ABSOLUTELY UNACCEPTABLE. Avoid this place if possible.

Horrible office staff. They called and texted to confirm my appointment and, when I arrived to the…read morelocation, I found out the building had no power so they couldn't do my tests. They said there was a note on my file that they had contacted me to reschedule, yet I have phone records to prove the opposite. No one contacted me at all. Then just now they called me to try and reschedule because they double booked patients. Horrible place.

Baylor Scott White Urgent Care has nothing to do with Baylor. They will not have your records…read more They will tell you when you walk in that they "are not Baylor". Very misleading for Baylor patients. Not Baylor doctors. Not Baylor employees. Not a Baylor facility. I was told "that is what the "+" means in the name". I have always trusted Baylor. Until I needed urgent care on a Sunday afternoon. Any other "Baylor" named facilities around that are "Not Baylor"??

I went to the Urgent care facility at Lovers lane and had an awful experience. First of all the…read morereceptionist was very rude and kept me waiting for 2 hours, and didn't allow me to check in despite my having taken a prior appointment. The Baylor website confirmed my appointment and she was able to verify the same on her system as well. Still she kept me waiting as though I was a walk-in, but treated others with appointment more respectfully. I'm not sure if I was discriminated against my ethnicity because she allowed a couple of new walk ins with mild complaints to register and see the doctor, but kept making excuses to register me on the system. I have been to several urgent care clinics but this one was highly unprofessional and unpleasant to deal with. Made a mistake of not noticing her name. Having a health issue can put you in a really vulnerable position. It's surprising how many people in here have complained about this but this problem still continues. Unfortunately even the the sole male doctor working on site, was rude as well. I am giving him grace since doctors can be overloaded. That being said the medical assistant did a fantastic job!

Poor scheduling experience at UT Southwestern: Tried to schedule a MRI with an order from an…read moreout-of-state doctor due to a recent move. I emailed a complete set of documents including insurance approval, ID, doctor's order. They explained the order would need to be verified to make an appointment. I called several times to schedule but there is no follow up and it is day 5. INSTEAD, I contacted another company, Southwest Diagnostic Imaging Dallas. On the SAME day I emailed the documents, they called to schedule an appointment with the understanding the out-of-state order needs verification. I was able to schedule an appointment nonetheless! Then 2 days later, the order was verified. I am still curious to know WHEN UT Southwestern will call me back but will cancel my appointment request and take my business where the out-of-state orders are welcomed!

Want to have an illuminating experience? Go get a CT scan! Well, my ENT decided I needed one and…read moreit did illuminate the deep dark recesses within my neck and throat. The Aston building of UTSW Medical School used to be where my ENT was located and it was nice to revive the forgotten memories of having my nose, sinuses and throat probed, photographed and filmed in the building, NOT! Heh, it wasn't THAT bad even if I had suppressed those memories, but I really can think of more enjoyable things to do! The parking nearby the easy to find and get into building is valet. There are some self parking lots in the area for a longer walk if you want a lot of steps for the day. The cost for valet is $5, so I did the valet as I've always done in that building. As this was during the COVID era, the screening station when going in the door did all of the standard questions and checks before tagging you and releasing you back into the elevators and wild corridors of the building (its not wild, but I always feel like a captured animal being measured, tagged and released at these checkpoints.) The CT scan staff had the check-in down to a science and I was on my way back right to the machine on time. The scan was very quick and easy. I was out and back in my car right on schedule. Results came back quickly and posted on the UTSW patient app. (All of the required stuff was in my neck and no dangerous extra stuff was discovered if you were curious.) If you have to get a CT Scan, this place is pretty good!

The Touchstone staff were friendly and professional. The technician was thorough and kind. Would…read morerecommend this imaging center highly.

The technician was amazing. She made me very comfortable and was very professional and gentle with…read moreeverything that she did. Her name was Alyssa Anglin. I was in extreme pain and she helped my caregiver get me up and straighten me up to be able to get off the table. She's very kind and explains everything well. Overall the test was painful because I was in so much pain but she did an awesome job and I am pleased with your service.

great use of overall procedure from the reception to the results explanation. my attendant was on…read morepoint and made my anxiety bearable. Thank you!

My husband has a torn rotator cuff, he went to a Sports Medicine Clinic. He had an x-ray at the…read moreoffice and then his Dr. asked us to pick from a printed list for an MRI. This imaging group called, an appt was scheduled a week later. Then they called the day before the appt and said the appt had not bee approved yet and that he could reschedule or pay for the MRI the next day. I contacted the insurance co. and they said I could reschedule or pay. He was in such pain he paid for the MRI and told the receptionist that I would turn in the claim. At no time did they say that this could be denied. I thought I could just turn in the claim information from Touchstone about the MRI and this would count towards my deductible. I was wrong. He had to wait an extra hour and a half because of equipment problems at Touchstone. The results from the MRI reading were paid through the Dr. office. The reading indicated he needed surgery to regain use of his shoulder. The Dr. scheduled surgery, ordered bloodwork and an EKG. He went for a previously scheduled physical the following week. Meanwhile I turned in the claim for the MRI to our insurance company. The insurance wanted to know more and confirm the surgical procedure prior to authorization, so the Dr. met with the insurance company to discuss the surgery and it was approved using the MRI (that insurance denied) and its results. Then the insurance denied my claim stating that they needed more information from Touchstone. Touchstone won't send the insurance anything because I paid for it. What a mess. I went to touchstone because many family members have used it due to location. Never again.

Billing NIGHTMARE- falsely referred to collections I am…read moresubmitting this review to document a very frustrating experience with American Radiology Consultants' billing department. I received two invoices, both of which I paid immediately upon receipt. Despite this, I subsequently received a collections notice for $32, for which I had never received a prior bill. When I contacted the billing office to resolve the matter, I discovered that none of the invoice amounts I received and paid aligned with my insurance Explanation of Benefits (EOB). After insurance adjustments and payments, the correct amounts should have been $15.67, $32.84, and $14.35. My payments of $16.28 and $30.02 (clearly not matching what should have been billed) were not properly recorded in their system. This does leave a balance of only $16.56. Clearly not matching their collections letter of $32.84. I have spoken to them by phone and by email (no reply to my emails). This demonstrates a clear lack of internal controls and accuracy within their billing operations. In reviewing their record with the Better Business Bureau, they are not an accredited member and have multiple complaints describing the same billing discrepancies. I would strongly advise any patient or referring provider to exercise caution! If you get stuck with them, verify all statements, payments, and insurance correspondence carefully. keep records and be on the lookout for being turned over to Collections

Received a bill from Receivable Management Group stating I owed American Radiology Consultants a…read moresmall amount (less than $15). I pay my bills on time and wasn't sure why this was sent to a collection agency. After reading other reviews here I understand better about the shady practices going on. Thanks to all previous posters! I'll be following up with my insurance company to see if I owe any money.