Staff are awesome -- very caring and helpful…read more The scans are quick and easy, giving an inside look into your health outside of a number on the scale

I have been a BodySpec customer for approximately three years and have completed numerous scans…read more When I arrived for my appointment, I knocked on the van door and, after receiving no response, opened the door to announce my arrival. The technician became very upset and informed me that customers are not supposed to open the van door. My first concern is that this protocol is not communicated anywhere in the appointment process. I reviewed my confirmation email, appointment instructions, and other communications, and there is no instruction telling customers not to open the van door, to wait outside until called, or to look for any readiness indicator.  When I asked how I was supposed to know this procedure, I was told it was clearly stated in the appointment email. It is not. My second concern is how the interaction was handled. I was treated as though I had knowingly violated an established rule when, in reality, I was following the arrival process I had come to understand through years of experience as a BodySpec customer. I have completed numerous scans over approximately three years, and technicians often do not open the door at the appointment time, and I have never seen any signage/indicator in the van window depicting whether the van is ready for the next client.   As a result, knocking and then opening the door after receiving no response had become the only practical way to determine whether the appointment was ready to begin.  Put simply, it is not reasonable to hold customers accountable for violating a procedure that was never communicated and is inconsistent with the experience BodySpec has repeatedly created for returning customers. My third concern is the justification that was given. The technician explained that she was alone in the van and did not know who I was or what my intentions were.  While I understand the importance of employee safety, that concern does not justify blaming a legitimate customer for failing to follow an unpublished protocol.  More importantly, the reasoning itself is difficult to reconcile with the situation. If unauthorized entry is considered a genuine safety concern, the solution should be clear instructions, visible signage, and/or physical controls such as a locked door. i.e., An undocumented customer procedure does little to address someone with actual bad intentions, while creating unnecessary conflict with paying customers who are simply trying to attend their appointments. A customer cannot reasonably be expected to comply with a rule that has never been communicated, and a person with malicious intent would be unlikely to follow that rule regardless. What is most disappointing is that this situation was entirely avoidable. A simple instruction in the appointment confirmation such as "Please do not open the van door. Wait outside until the technician invites you in" would have prevented the entire interaction. I have been a loyal customer for years, which is why this experience was so surprising and frustrating. Unfortunately, this interaction has significantly damaged my confidence in BodySpec. I hope the company will review both the customer communication process and the way situations like this are handled in the future so that other customers do not have a similar experience.

Truly painless! 360 CT scan & they are open on Saturday!!! I'll be back next year. Just hope…read moreinsurance starts covering

My family has a STRONG history of breast cancer. So I NEVER miss a mammogram. But I do dread the…read morehorrible, painful compression, torture mammogram that we endure each year. Because of my family history, I'm always on top of the latest technology when seeking my mammograms. (At first we had digital 2D mammos, then the 3D, and now the MOST amazing CT technology EVER.) I live in Southern California and we have only ONE of the Vera Scan machines in all of California (Beverly Hills). But since this isn't covered by insurance in 2025, (because insurance companies don't know how amazing this actually is... less call backs, incredible accuracy the first time), you'll have to pay for it yourself. I found a location of the Vera Scan at the amazing place called The Painless Mammogram, in Dallas, Texas. Is it worth flying from Southern California to Dallas for a painless mammogram? Every penny of it! (The Painless Mammogram is a 3rd of the cost of the same one in Beverly Hills.) Koning makes the Vera Scan machine, and breast centers can choose to use it as an added option to the compression machines or only use that machine. The Painless Mammogram in Dallas ONLY uses the Vera Scan... as they should. (Why would any patient want to have older technology as an option? We're all trying to get away from the painful and stressful mammograms of the past!) Ladies, this was absolutely amazing, fast and a game-changer! No more Squishing, smashing or contorting our breasts. The location, though in a strip mall area, is very spa-like and calm inside. Jeana will greet you when you come in the door, get your information and take your payment. You're brought back to the dressing room to put on a robe. Then it's off to the Vera Scan room. Candice explained how it works. (She even drew me an example of what regular mammograms "see" and what Vera Scan sees.) She is full of knowledge with years of experience! I'm so grateful for her! You lie down on the Vera Scan machine, put one breast in the hole, Candice makes sure it will be a "good scan," then 7 seconds later, that breast is done. No need for a gazillion other "views" because the Vera Scan CT unit circles around it for full views (never available before now). Then you put the other one in the hole, and the same process will happen. I got to make a video of both sides of my scan so that I could have a copy of the experience.) Candice is the ultimate professional and incredibly personable! Then the wonderful doctor who owns this location will read your scan in a day or so. Then your doctor will receive the report. If you live in another state, it's SO worth the flight to Dallas. The staff is amazing. I'll never have to get a compression mammogram again! Those days are over! The ONLY thing I wanted, that they didn't do, was allow us to buy one of the coffee mugs with their logo that they had on the shelf.... and maybe a t-shirt with a QR code so I could tell the world about The Painless Mammogram, performed using Koning's Vera Scan! Haha! I want a t-shirt and coffee mug! Fly to Dallas now and get your painless mammogram today! Dallas' Love Field airport is right near the location. Easy in and out! Do it!

This is my 2nd go-round (technically 3rd) at the Women's Imagining Center…read more I had a 3D mammogram done here a year & 1/2 ago. I needed to return for a second exam that visit. The phone call requesting a return visit provided a few days of angst, but all ended up well. Here I am again this year. The reception, check in & practitioners have been fabulous on all visits. My practitioner even remembered me from 18 months ago.....Wow! There is PLENTY of room for family members or providers to accompany you on your visit. There is coffee and magazines. I had to fill out one set of paper-docs for my DEXA. They have switched to pretty cool electronic check in docs for a mammogram. They hand you an iPad, you check some boxes & viola. Once it's time for your exam, clients are taken to a changing area with keyed-lockers to store your items (Thank You from single gals everywhere!) They have these 1/2-length, cape-style garments for mammograms which make it a little more convenient to hit those poses for the squish. There are also some longer more traditional hospital-like garments with sleeves for other exams or mobility/modesty issues.....don't be shy....get your mammogram cape on! You're a self-care super hero for being there. Once changed, clients remain in a separate waiting area until their exam. When you are done, collect your things from the locker, change & you're done. Don't forget to leave the key!! The mammogram sincerely not that bad at all. I'm not sure why there are so many stories of super-squishy pain. That hasn't been my experience(s). ** Do not wear garments with metal from the waist-down for DEXA....get your yoga pant day on ladies! On the day of the mammogram, do not apply lotions, creams or deodorant. I remember seeing personal wipes last year. I didn't see those this year. If you have to work or run around before your appointment, I think applying deodorant & bringing wipes would work out well. I saw a few ladies that use canes. I did not see anyone that used a wheelchair. Regardless, I have no doubt that they facilitate exams for anyone with mobility issues. No excuses! Get your exams done. If not for you, do it for your family and all the ladies (& men!) diagnosed in the time since your last exam! Best of health to all.......

Ease of appointment setting; great wait time; great staff; great office appearance; great quality…read moreequipment

Great service, lovely amenities, a wonderful experience. I called after hours to request a copy of…read moremy MRI from five years ago, got a call back first thing the next day. Easy no cost and quick records request process, and so much better than CDI

I was sent here by my Dr for an MRI and they managed to pencil me in for an appointment within 30…read moreminutes, and on the dot got me set up and ready to go. Everyone working there, from the front office to the MRI tech, were really nice and friendly. MRIs are boring, but that's not their fault! Overall, they were very time efficient and helpful, which is great in any medical institution. Also, easy and free parking available downstairs, so you don't have to worry about where to park your car or give it to hospital valet (yes, apparently that exists!! who knew?!)

I Wanted to take a moment to say THANK YOU to the wonderful staff at the check in counter and my…read morefantastic ultrasound tech! I was schedule at 12pm and was promptly taken back on time for my exam. The check in process was easy and speedy , I was greeted and welcomed and completed my questionnaire for medical history on a tablet. I loved the accessible location near downtown. Everyone from Start to finish took care of me and made sure I was comfortable. Getting a diagnostic exam can be nerve wrecking however gateway made it easier to get done. Thank you!

We postponed the procedure at least once because we had not received a response from my insurance…read more I made sure to verify the amount I would be paying at the time they called me to schedule and they said they had verified my out of pocket with insurance. I payed that amount the day of. Then weeks later received a bill for an additional ~$750 dollars. That bill showed no mention of the amount I had already paid. When I called to dispute, the man I spoke with told me not to pay it and that it was probably because insurance had not yet paid their part. Next thing I know I'm receiving calls from a debt collection agency. Absolutely ridiculous. It took me a while to even realize these weren't scam calls but now I have filed a dispute the the collection agency, and also am awaiting a callback from someone higher up at Gateway. The person at Gateway I spoke to today, told me I have a credit on my account but couldnt see the amount. I'm going to guess it was the amount I paid the day of. So they have a credit on my account and also sent a bill to collections a few weeks after they told me not to pay the bill I received from them. ABSOLUTELY UNACCEPTABLE. Avoid this place if possible.

So glad this place opened up. Super easy to go to and get what you need done. I really like it…read morebecause I am a regular at BS&W so they already have all my medical records on file, and bill online. Better than other urgent cares because of this, and feels must more trustworthy. Clean facilities, very nice staff. Only complaint is that the wait time was long, I fell asleep in my room while waiting to be seen after the tech took my vitals.

Baylor Scott White Urgent Care has nothing to do with Baylor. They will not have your records…read more They will tell you when you walk in that they "are not Baylor". Very misleading for Baylor patients. Not Baylor doctors. Not Baylor employees. Not a Baylor facility. I was told "that is what the "+" means in the name". I have always trusted Baylor. Until I needed urgent care on a Sunday afternoon. Any other "Baylor" named facilities around that are "Not Baylor"??

Want to have an illuminating experience? Go get a CT scan! Well, my ENT decided I needed one and…read moreit did illuminate the deep dark recesses within my neck and throat. The Aston building of UTSW Medical School used to be where my ENT was located and it was nice to revive the forgotten memories of having my nose, sinuses and throat probed, photographed and filmed in the building, NOT! Heh, it wasn't THAT bad even if I had suppressed those memories, but I really can think of more enjoyable things to do! The parking nearby the easy to find and get into building is valet. There are some self parking lots in the area for a longer walk if you want a lot of steps for the day. The cost for valet is $5, so I did the valet as I've always done in that building. As this was during the COVID era, the screening station when going in the door did all of the standard questions and checks before tagging you and releasing you back into the elevators and wild corridors of the building (its not wild, but I always feel like a captured animal being measured, tagged and released at these checkpoints.) The CT scan staff had the check-in down to a science and I was on my way back right to the machine on time. The scan was very quick and easy. I was out and back in my car right on schedule. Results came back quickly and posted on the UTSW patient app. (All of the required stuff was in my neck and no dangerous extra stuff was discovered if you were curious.) If you have to get a CT Scan, this place is pretty good!

Poor scheduling experience at UT Southwestern: Tried to schedule a MRI with an order from an…read moreout-of-state doctor due to a recent move. I emailed a complete set of documents including insurance approval, ID, doctor's order. They explained the order would need to be verified to make an appointment. I called several times to schedule but there is no follow up and it is day 5. INSTEAD, I contacted another company, Southwest Diagnostic Imaging Dallas. On the SAME day I emailed the documents, they called to schedule an appointment with the understanding the out-of-state order needs verification. I was able to schedule an appointment nonetheless! Then 2 days later, the order was verified. I am still curious to know WHEN UT Southwestern will call me back but will cancel my appointment request and take my business where the out-of-state orders are welcomed!

Touchstone Imaging is the best in the field for MRI's and cat scans. The reports take longer than I…read morewould have liked. But they are professional, courteous, helpful and friendly.

Great experience. Everyone was friendly. I love that they send the report by text to the PATIENT…read moreand not just to my doctor. Super easy to understand. Whatever technology they used to share rhe report was amazing. Great visuals and easily explained for a regular person. Highly recommend.

I had a good experience everything went fine tge staff was friendly professional and knowledgeableread more

great use of overall procedure from the reception to the results explanation. my attendant was on…read morepoint and made my anxiety bearable. Thank you!

There billing practices are not very ethical, rec'd an email stating "Statement for Medical…read moreServices" it was only a email, no statement was attached, also, it said "Dear Patient" with this it gives the appearance it's a scam. And to click this "Link". It has been noted not to click on any attachments from a cyber specialist via email or text. I called the main number they are located in Dallas, I had them transfer me to the billing dept, did not trust the number given on the email, however it did call the number, no info was given during this call. A proper statement should have the dates of service, procedures that were handled and the amount. This was not indicated in the email rec'd this was poorly handled, there billing dept needs education. When I called the main number, and requested to be transferred I did speak with there associate (out source over seas) date of of service was in April of this year, I was informed who my insurance was, they had the incorrect insurance, Later on I while using my IPAD Iclicked on the link and was able to get a itemized statement, there were five procedures it showed two amounts, and three were pending insurance, with a total balance of zero??. Upon checking the website via my PC, my antivirus showed a "Malware Warning" stating it was harmful for my PC. I had already used the link via IPAD prior to using my PC. To get the info had to enter "last name, DOB and the statement ID that was included in the email. (Don't Click The Link) They need to get there act together and check there computer main frame etc. for any indications of Malware within there system. With all the reviews I will never use them, but my provider has contracted with them. I will advise them of this as well.

Billing NIGHTMARE- falsely referred to collections I am…read moresubmitting this review to document a very frustrating experience with American Radiology Consultants' billing department. I received two invoices, both of which I paid immediately upon receipt. Despite this, I subsequently received a collections notice for $32, for which I had never received a prior bill. When I contacted the billing office to resolve the matter, I discovered that none of the invoice amounts I received and paid aligned with my insurance Explanation of Benefits (EOB). After insurance adjustments and payments, the correct amounts should have been $15.67, $32.84, and $14.35. My payments of $16.28 and $30.02 (clearly not matching what should have been billed) were not properly recorded in their system. This does leave a balance of only $16.56. Clearly not matching their collections letter of $32.84. I have spoken to them by phone and by email (no reply to my emails). This demonstrates a clear lack of internal controls and accuracy within their billing operations. In reviewing their record with the Better Business Bureau, they are not an accredited member and have multiple complaints describing the same billing discrepancies. I would strongly advise any patient or referring provider to exercise caution! If you get stuck with them, verify all statements, payments, and insurance correspondence carefully. keep records and be on the lookout for being turned over to Collections