Thieves and liars should be good description of people at this place…read more They supposed to request pre-authorization from insurance before procedure, but insurance did not authorize. They did not tell me about it and moved forward with CT scan. Insurance did not cover cost and now they send bill to me and want me to pay entire cost. I am reporting this company to Texas DOH. let them deal with thieves

I very rarely give a poor review unless it's highly deserved. This business is horribly managed…read more Firstly, they send you texts (asking for co-pays that you don't owe and to confirm appointment ) and ask you to reply back with any questions but they don't reply back. When you call for help unless you're making an appointment. ($$$$) they do not answer their phones. If you are transferred to another department, such as billing, they will not answer you go to voicemail. You leave a voicemail message and no one calls you back. I will never ever ever use this company if they're the last imaging and scanning company on earth. That's how bad they are.

care quality excellent Very good customer service…read more Q Wait time was less than 6 minutes To be called in for xrays

experience was smooth and quick personnel was curtious and helpful office employees went smoothlyread more

I will never come back to this place. I tried it and never again, I should've stuck with…read moretouchstone. Horrible miscommunication, and no accountability especially from Cheyenne. Instead of saying sorry for the miscommunication she tried to make it out to be my fault. The only positive was the sono tech. Avoid if you can there's better places with less of a headache.

The staff here at Envision,are pretty incredible. I saw my surgeon postop on December 23 and there…read moreis swelling in my leg so he sent me for an ultrasound. Envision called me right after my appointment to schedule me, there was a cancellation for the same day and so I was able to get my ultrasound done. The staff are knowledgeable, welcoming, and everything was done in a very timely manner. I will definitely start scheduling all my imaging with Envision.

Awful experience here, they are horrible at their job. Had an appointment scheduled and they called…read moreto reschedule the appointment. The day of the appointment they want to tell me to my face they didn't reschedule the appointment even after calling in the morning to confirm time. Horrible service.

This review is just about Akumin's billing practices: I called Akumin about a billing issue with my…read morelast appointment. Thankfully the financial agent I was working with was thorough and cared. She discovered that Akumin owed me over $900 across multiple years and visits. I was told that Akumin doesn't issue refund checks unless patients call, so make sure you aren't owed money.

Came in to take 2 drug test, lobby had a quite a bit of people in it.. but everytime they would…read morecall another patient to the back, they stop and share posts on their phone literally everytime they would call another patient. Room got extremely loud with peoples conversations & music.. the receptionist was just sitting and talking about things on his "bucket list" while singing at the same time to the song playing in the background. Other employees leaning over the desk having conversations looking like they don't want to call new patients.. not very professional here, not thorough with their work.. ANY OF THEM ARE NOT FOCUSED AND DRIVEN TO CARE. You can literally see them laughing and bending over the counter

I've easily watched all these chairs empty out twice. The lady tells me there is two ahead of me…read moreand easily 8 people went back before me. This system needs real work or maybe just be candid and don't lie.

My husband just went in for an MRI and the women who checks you in (check in at 9 am on 3/25/2021)…read morewas EXTREMELY RUDE. Apparently when I made my husband appointment I was not given all the information so he didn't have all the info well she made he disguste very apparent. She was not helpful. He had to lay down for 2 hours(which no one can help) and she made him very uncomfortable because of her attitude.

I was in a car accident and I was referred to Comprehensive spine. Everyone has been so friendly…read moreand helpful. I get text messages to remind me of my appointments. They offer Face to face visit and now with Covid they also offer Telemedicine visits. PA-C Tang was really sweet and explained everything to me. Also PA Bolaños has explained all that have needed. Front desk Liz is also very friendly.

dr farley is ok. the nurse practitioner is horrible!!! i do not recommend this clinic the staff is…read moreincompetent and they do not do their job. i am in server pain and needing the pain meds prescribe to me they refuse to send the pharmacy the pre authorization for the pain meds. i have repeatedly asked them to do so. i called yesterday and i was hung up on. they do not take the seriousness of their patients concerns or pain lever.

I went in too north texas digital imaging for an appointment and the front desk attendant asked me…read morehow I heard about them and I said that my insurance had them as a preferred locaion for imaging And she began to laugh at me and she continued to be rude the entire time I was there for my appointment. When I was called to go up next for my imaging the front desk person had my private information open for everyone to see. Also when I was trying to make an appointment the person that was on the phone was very rude and I was told they would call me back to set an appointment however they never called back, and so then I called them and set an appointment but then they called me back 10-15 minutes later to set an appointment and when i told them that I had already set and appointment 10 minutes ago they said they had nothing in their system. AND when I had first called to set my appointment they gave me a price but when they called back they tried to say it was almost double what they had said the first time. SO overall a very negative experience with the front office as they were very rude and I couldn't get their name as they had no name tag on and I was so flustered that i just wanted to get the appointment over with that I did not bother to ask. The Tech however was very nice and made the whole experience a whole lot better. They were very professional and kind and that goes a long way the front desk people need to learn from the tech.

We came for the appointment at 8am, and we are now leaving at 9:30. The tech only came in at 8:50…read more Unreal, not a single apology, the guy and the front didn't even say anything about a delay, only when I asked he said ' few more minutes' only for the tech to come in 10 minutes after that, so NOT come here.

The recovery room was awesome. The nurse took good care of me and answered every question that I…read moreneeded answered. She was so sweet and caring. I wish I could've got her name, but I was so groggy. The prep nurse getting me ready for surgery was nice but could tell she was tired of her job. She asked to get my son to come in and it took forever. I think she forgot. I finally had to push the nurse button and ask her to get my son. Surgery room was very nice and the people in there were very kind and understanding and patient.

I would got to a vet before I ever returned to this place. I arrived in the ER with super high…read moreblood pressure. I was left alone with no way to call a nurse. I had to pee so bad I could hardly hold it. When I ASKED a young nurse who was busy talking to a young man for assistance to go to the bathroom they god mad. I had to walk to the bathroom on my own with a bp 214 over 110. Then the nurse assigned to me got angry at me for getting up. I am already there for a heart condition and I have to deal with nasty attitudes from nurses that clearly hated their jobs. They kept me overnight which turned into a complete mess. I had critical medication I was on and they gave me the wrong dosages at the wrong times. I am in my 70s and have had 21 surgeries. This was the worst ER I was ever in. I also was a combat medic the military and not oblivious to the challenges they face. I will never return to a Baylor Scott facility under any circumstances. Also the rooms were smelly, looked very dirty and housekeeping lacking. My room had a hazardous wate container thst was overflowing. When the doctor got there, who was quite professional and proper the nurses changed like a light switch. Pretending to suddenly care for my comfort and needs. It was disgusting just bow blatantly they did as little as possible when not supervised. Flirting with the young medic was more important.