Excellent location with a convenient and easily accessible office location . The staff was very…read morefriendly, welcoming, and helpful throughout my visit. I especially appreciate that they offer Saturday appointments, which makes scheduling much easier for those with busy weekday schedules. Overall, it was a great experience, and I would definitely recommend them

At first I was really discouraged. Doctor sent referral and when they called they indicated they…read moredid not have equipment for the bone density scan so the sent me to the Rockwall location. Got a call stating they don't take my insurance because they are such a new facility so I got referred to the location at Lovers and Greenville. However when I received the call from them I was referred to the one on Merit. Ok so I got confirmation for this location. Than the emails and text messages started. Averaging at 5 text messages and 3 to 4 emails a day till my appointment. Can I tell how annoying that is. Apparently when I showed up for my appointment and told them they just needed to merge my file, really. Also when I tried calling them the person who answered was laughing and really wasn't listening to me. She said come in 15 minutes early to complete your paperwork. You know it would have been nice if this person cared enough to look at my information and notice the problem and corrected it. Now once I got in the check in was smooth and easy. Facility was great and clean. The two ladies that did my scan were great.

I finally had a chance to speak to the manager named Nora who made excuses for her staff and told…read moreme pretty much in so many words that this was all in my head and that I am making this up by saying I'm sorry you felt that way. She never for once made a statement that showed she believed anything I complained about. She kept insinuating that it was in my head and the employees did not engage in unprofessional behaviors. I told her that if she does not have camera with sound on it then she cannot verify if what I am saying is wrong. She was not there and did not go through what I went through. I have never felt so uncomfortable before in my life and I did not deserve to be mocked and made fun of. All I did was come in for mammogram and was humiliated and used for amusement. Instead of staff working they were preoccupied with socializing and fraternizing. This is unacceptable and management should worry about retraining their staff and maybe employing more professional ones. Instead they don't feel their staff is wrong in anyway and think the customer is the problem! I was not happy with the conversation that Nora had with me and as a manager she is not going to do anything to rectify the situation. Instead she called to offer an insincere apology and told me that she is sorry I felt that way I did. Do better! Pls. Unacceptable!

Excellent service. Had written orders for MRI, delivered and they got approval and did it same day…read more 5star

I don't get the bad reviews!! We've been here several times this year and I have never had a bad…read moreexperience! The ladies at front are always very nice and helpful and the technicians are awesome also! From making the appointment to actually getting our imaging has never been a problem. We always get here early and usually are in and out in no time! We've had MRI'S, C-scans, X-Rays with no problems whatsoever!!

This was maybe the easiest and fastest medical office visit in my life…read more Check-in was quick. I filled my paperwork in the night before online. I waited about 4 minutes and was taken back on time. The nurse was great and explained everything and set expectations. I had my scan and I was in and out of the scan in less than 10 minutes.

I have had several scans with ViaScan. Dr. Duncan is the best and really cares about his patients…read moreand takes the time to listen ... and advise. Everyone of age should get a scan and then follow up if needed.

Probably saved my life. After my scan I was told to see a cardiologist. I had an angiogram soon…read moreafter with two stents placed. I'm glad this happened before I had a heart attack. The owner is sincerely interested in his clients.

When I've needed outpatient imaging I now request only the Southwest Diagnostic Imaging Center…read more(SWDIC) in Dallas. I've been their patient for decades, the first reason I recommend them. I've seen many freestanding radiology practices disappear, along with my reports and images, many of which would be valuable for comparison if only they were available. My first tip: Stick with a company with proven longevity, such as SWDIC. My second tip: Get all of your outpatient imaging done at the same place so that you will know how to quickly find what a provider may want to see some day. SWDIC does every procedure I can think of. My next tip: if you have special needs, go to an imaging center where the staff and their accomodations can meet your needs easily. Two examples: at SWDIC, I always had the best of care from Cindy, the same mammography tech year after year, despite my limitations from MS. And I know of no other place you can have an MRI if you can't just get up and walk away from your power wheelchair (Don't I wish!) and walk the long distance to the MRI table. Uh, there's a good reason that I must use a power wheelchair, and only SWDIC has an MRI with a detachable exam table that can be brought to the patient who can't trek to an attached exam table! I thank God for the foresight of SWDIC clinical and executive staff for providing this invaluable tool! Never have I ever met a SWIC staff member, from schedulers to the front desk, to the professional staff who was not both professional and kind, and personal if the interaction was long enough. You may well leave with your images and reports in hand; just ask, if that will be helpful. And don't get away without a parking voucher, although I've always been given one before I could ask.

They made me get a Dr's order to schedule a mammogram , so a costly doctor's visit . Upon…read morechecking I find out that that I did not need it, I could have done a self order. Had a scheduled visit , came on time, signed in, paid for the mammogram, then the clerck said the new machine is not working, the staff does not know how to use it yet so best to reschedule. The best they can give me is an appointment in 3 weeks!. I need it earlier. There is no patient portal, no wait list for any available appointments you just have to call which is a pain, took me 18 minutes today to get someone on the phone. Southwest Diagnostic is not what it used to be .

The thoroughness of care is beyond words here. I reported to the ED with anaphylaxis and was taken…read morecare of immediately even though arrived via private transportation. The emergency department worked diligently and kept me informed through the process. My case was a bit unusual, but they went above and beyond to provide the best diagnostics and information throughout. The ER room was clean and had creature comforts, though I wasn't in the best shape to fully appreciate them. I ended up admitted and moved to the 11th floor. It is legitimately more like a 5 star hotel than a hospital. The thoroughness of care continues. I have a panel of physicians which is a nice benefit of it being a university hospital vs. a typical hospital with one attending. It's very doctor house; I value input from multiple minds as the room is always the smartest. If you can get here in time for your health needs, get here. Best hospital in Dallas, imo.

In the ED Grey pod/hallway the nurses are so unfriendly and it is dark, dreary and not very clean…read more If you smile at a nurse they look away, afraid you will need something. The two that were my nurses today were great though. They moved me to Gold C Hallway and it is so refreshing

Have used this facility multiple times. Recommend for convenience, staffing, and efficiency.read more

Oh my gosh, this place is amazing. Got my appointment walked in within two minutes. They had me…read moreback. I laid down. The gentleman, shook my hand and introduced himself and told me what he was going to do. He really cared. It was just such a high-quality place the Type of Care this place gives you is amazing and then to get your results and they go through it with a fine tooth comb and they tell you about each part of it and give you diagrams to touch and learn about what's going on highly recommend this place. I will definitely be going back here. they really care and take care of you.

Staff is very friendly and professional. This is my second time to use Touchstone and would highly…read morerecommend them.

high quality and care for me. thank you for doing such a great job helping my doc prepare for my…read moreknee replacement surgery, thank s