care quality excellent Very good customer service Q Wait time was less than 6 minutes To be called in for xrays read more

experience was smooth and quick personnel was curtious and helpful office employees went smoothly

I had areally good experience at Touchstone Mesquite with Barbara. Very thorough. I really like the digital report as well. Will go there again. read more

Everybody was polite. Mike was my technician and he made the whole process painless and fast.

overall a non combative experience I like coming in earlier in the day as the techs are friendlier and more personable than later in the day. not necessarily their fault as fatigue sets in later in the day read more

Touchstone imaging is always so nice to be at. When I have gone to the past several times everyone is so nice and sweet and very very helpful if you need imaging Touchstone is where you should go. I want to think the team and touchdown Mesquite Texas we're always being so kind. read more

My experience was really Great and very house warming the customer Service was outstanding lf l need a second mlr l will come back. Also tell everyone about it read more

Terrible customer service, refused to call insurance company to confirm coverage. Insurance company approved but Touchstone refused to cooperate. Hateful staff. read more

Touchstone Imaging Mesquite has always been easy to work with with approachable employees. Scheduling is always pretty easy. The quality of care is genuinely felt. read more

The staff is super friendly and I love the fact that they have a place for you things where you can customize your own pin to keep your stuff safe. The nurses and technicians always make sure you're comfortable. If you have a complaint of any kind or are in pain as they care for you the do apologize and try to be as quick as can be. I had several different things done here... from a ultrasound, X-rays and scans. Always quick and friendly read more

Rude staff, waiting times are ridiculous for appointments. They make you pay extra up front for copays even when you know what you should pay. Had to send them my EOB after my insurance paid to try to get my refund read more

Horrible. Horrible. Horrible. When you're on hold the recording describes a comfortable lobby setting and great service. That is not at all an accurate description of Touchstone Mesquite. It's a dump. The chairs are coming apart. The staff is not professionally dressed in any sort of uniform attire. I will say that they were friendly but ineffective. On 3 occasions in one visit they continued to get my physician's information incorrect. My birthdate was incorrect. It was cluttered in the exam room. I'll never go back there. read more

Worst place. Walked in no patients on the lobby but I'm told they can't see my son. Horrible customer service, and not patient centered.

I had a MRI scheduled for 8am today. The lady at the front desk was polite and informative. I was taken back at 8am. The lady who assisted with the MRI was very nice. She showed me where to put my things and how to lock them up. She was very informative on the process and provided ear plugs and a blanket for me. I had a really good experience. The facility was very clean and well put together. I will definitely choose this location if I need anymore imaging tests done. read more

I've been getting my annual mammogram at touchstone for years. They are always professional, prompt and the staff is friendly. They send you a letter about the results and send a copy to your doctor. It's easy to make an appointment. read more

I had a diagnostic mammogram here on May 3, 2024. I was advised after the test that they discovered "something suspicious" and I would need a needle biopsy. The doctor said Touchstone would forward the results to my primary care physician. Today is May 29, 2024 and Touchstone has still not forwarded the results to my doctor. I have tried calling Touchstone but I can not get past their voicemail system and the minimum hold time is 15 minutes. I can not get the biopsy without the results. I can not get the results without being able to contact Touchstone. read more

This is the WORST place ever! I wish I could have read the reviews before coming in. My husband went to get a couple of procedure done was charged $700 and some change..after a couple of weeks I see the insurance has paid the procedure and are denying to give us any reimbursement! They also didn't send out a procedure until weeks later! I called our insurance to verify to see if the explanation of benefits was correct of him not having to pay out of pocket and they said it was correct. If you have insurance please go somewhere else PRIME DIAGNOSTICS or DFW MRI. read more

The staff are very pleasant. The MRI exam went off without a hitch. I'm still waiting on the 11th day post exam for the MRI to be read by a radiologist. After two calls on subsequent days to Touchstone I am told that my provider has to request to "expedite" the reading of my MRI. In what world is 11 days late called expedite. read more

I am grateful for the staff performing with hospitality, professionalism, caring, and patience. I do appreciate the facility's cleanliness. I observed the staff sanitizing before and after patient contact areas. The spirits of staff create a comforting atmosphere. read more

This is the absolute worst place to go for imaging. I would give this place a 0 stars if I could. they had me waiting over an hour before they told me that they were running behind, I arrived at 7:55am my appointment was at 8:15am, and there were 2 other patients waiting in front of me. I didn't get seen until almost 9:30 meanwhile other patients arrived and left having been seen. When I was finally seen by the technician she did not even acknowledge that I had been waiting so long not even when I made a comment about it no apologies nothing just undress and we proceeded with the procedure that took probably less than 10 minutes and yet I waited almost an hour and a 1/2. read more

Waited 1hour and 15 minutes to be called. I don't know why they schedule appointments if they're not going to be calling you at that time. My mom had another appointment that she had to canceled because of the long wait. Don't come here find another place . read more

I've been trying to get an CT since early. First I was told there were no available appointments for 2 weeks. The week of my appointment I received a call the day before, saying they didn't have my insurance information even though it was give 2 weeks prior. This meant I had to reschedule again. A few days later I called to see if they were able to verify the insurance and was told I wasn't in the system. This turned out to be a misspelling of my name. Then a few days later I received a message that said my insurance was not valid. I called the insurance company myself to verify and everything was fine. When I called back to Touchstone I was told they couldn't find me again. Once they figured out my name was still wrong in the system, they discovered they didn't document the group number. I had to reschedule due to this error again. Now I received a called saying I needed to reschedule due to Touchstone not having any technicians on-site. Whenever I get my CT scan I sure hope there isn't anything serious going on that I could have treated weeks ago. read more

I had to have my foot X-ray today. Dropped in without an appointment and I was in and out in about 35 minutes. Very friendly staff there too. read more

I have had more than two or three test done at Touchstone. MRI, CT multiple times and also their pulmonary function lab. The service was outstanding, everybody was so pleasent and would take a few minutes to talk to an old lady instead of rushing, and they explain what's going to happen to me in the test rooms. The nurses were great, always getting the IV on the first stick. They always promise to send the results to me and they do, but it would be easier if they had a portal access my results online like so many offices have. I chose Touchstone because it was close to me and then found out it was the best one I could have chosen. Thanks to all the staff at Touchstone Imaging at Mesquite on Gross Road. B. Glass read more

Desk girls in Touchstone Imaging Mesquite Tx have apparently been taught to STEAL from customers! Don't trust them! That's based on twice desk girl(s) in this business, including sitting at their front desk & on this business' workphone, tried to steal over $300 from me. Prior to my going to this place to do an x-ray, I knew from having read many negative reviews of this business doing that, including previous reviews from people implying been stolen from & those naaive customers then had to go thru many months of hassle to get their stolen money back from this place. Therefore I didnt trust this place but the specific orthopedist I had been required to use, requires use only this business instead of any other xray place & regardless that I had a new xray of that specific location of my body for this reason from an xray business which is a competitor of this Touchstone mesquite (makes me wonder if that specific orthopedist I used is in cahoots with this shady Touchstone?). Fortunately for me, before I want to this Touchstone mesquite xray place I read the many negative reviews of this place & learned to be wary. So before I went here, I and my health insurance company each proved to the deskgirls here, including via phone conversations from my insurance company to them, that my insurance plan pays 100% of x-rays. But then when I showed up in this place to do an xray, a girl at this business's front desk said that regardless I myself have to pay the full cost of the xray, which is far more than $300, to the desk girl upfront before doing any xray. Because legitimate healthcare providers don't request cash payment upfront of full cost upfront BEFORE even seeing any healthcare person inside that business, that also tells you that instead this Touchstone Mesquite business had been caught plenty of times trying to rip people off. If I instead had not read all the many negative reviews of this place Touchstone Imaging Mesquite, I would have gotten ripped off, stolen from, almost $400, & this shady place would have taken many months to give me back my money they stole. Thanks to many previous negative reviews of this place because if it werent for those previous customers warning me prior to visiting here, I would not have suspected & I would have been stolen from upfront by this place. Now notice also at each negative review on Yelp about this business, note this business replied generic marketing instead of this place could have priorly prevented the problem if this place would have instead simply be honest upfront before trying to take people's money. read more

I have kidney stones and nodules on my lungs. I have had many procedures from this company regarding the above. They double bill. On 2/9/21 they charged me $1628 for a CT. My insurance company will billed and said I only owe $1026.00. I get a bill from them for $1349.52 more. When I call the number provided on the bill I get rude costumer serves people. When I ask for a supervisor Alex (Alex phone had a lot of static and could only hear like every other word, he kept saying hang on, hold on.) refuses the manager to me and says they might call me within 24 hours. I call back and get a different person to talk to and he hangs up on me. This is the second time I had problems with their billing and them double billing. read more

This place sucks their equipment never works they're under staffed and lie to you about wait times to waste your day so if you want to waste your whole day go here read more

I was impressed with the service from Touchstone Imaging in Mesquite. I was nervous about my appointment because I read a few negative reviews, but I didn't have any negativity at all. The front office staff was very nice and professional and the kindness and professionalism continued when I had my exam. If I need any other imaging services I would go back to Touchstone Imaging in Mesquite without hesitation. read more

Staff did not verify my insurance before and on the day of imagining. I was not inform of the cost or any out of pocket amount for the chest x-ray. Received a bill for $200 later. Radiology tech was friendly and got my report on a timely manner. read more

I called yesterday to schedule an appointment a few times, it said all lines were busy so I was able to leave my number for someone to call me back. They did not. Also one of the times I did call it seems someone did answer but hung up before saying anything so I was disconnected. I am not impressed with their phone system just to schedule an appointment. I may have to find an alternate facility. read more

My doctor ordered a sonogram. They tried to get me to do two different types of sonogram at the price of $379 per sonogram when I only needed one sonogram which was the transvaginal sonogram. I've spoken with three different medical professionals who advised me they overcharged me by three times what they should have charged me. I plan to file a complaint with the Better Business Bureau as well as the State read more

Had a great experience. I completely forgot I was a nervous and so anxious about my ultrasound thanks to the staff who was very friendly. My ultrasonographer, Catherine, was so nice and went over the entire process. Definitely recommended. read more

My oncologist ordered me to have a 3dhd mammogram. I went to touchstone for the appointment, after waiting for over an hour, they called me up to the desk and said that because I had had breast cancer surgery it was THEIR policy to ONLY do diagnostic mammograms (not what my Drm ordered) but they assured me that my insurance would cover it. They didn't. I couldn't afford to pay for it, so these crooks have now trashed my credit. BEWARE! read more

If you're worried about your health, social distancing, and a healthcare organization taking precautions, then DON'T GO THERE NOW! First thing I noticed, after having to grab the door handle to get in, is there is no hand sanitizer anywhere. Second thing I noticed was how many people were in the waiting room. While they had moved the chairs about a foot and a half away from each other, they surely didn't bother with cutting down the appointments. The place was a little less than half full when I arrived, and more than 3/4 full when I walked out. I didn't see them sanitizing the clipboards or pens that they hand out to every customer. One person at the registration desk would have you hold up your ID and insurance card so she could get the information off of it, but my person took mine and handed them back. The x-ray tech and procedure were fine, although I wondered if they were sanitizing items in the back, since they didn't care about the waiting room. But the tech was the only reason they didn't get one star read more

I got to my appointment early like they asked so I could complete paperwork. My appointment time came and went without explanation. an hour after my appointment time they finally got me back for imaging. Not only will I never go back to this place, I hope that no one ever has to use this facility. read more

I'm not sure why I went to my dr. I paid my expensive copay & then have this place tell me to X-ray my food would cost $250 flipping dollars. Really! It's more affordable to go the the emergency at a hospital! If I would have stayed here & gotten service my total cost before any treatment would have been$300. That's how much I pay a monthly for my insurance. What is the point of having insurance??? Really how is it helping me. I couldn't get the service I need with it & this places was very rude. Do you really think after going to the dr I really going to just pay you $250 that I don't have? Really! This place is a rip off. read more

Directed to Touchstone Imaging for a test x-ray, I expected to be sitting around a while. I filled out my information, gave them my insurance car (they take Blue cross), grabbed a free water and sat down. About 2 minutes later a lady came out and said "Pam"---- I waited, assuming that she was calling someone else, but after a few seconds of silence I said-- I think that must be me. She took me back, did a standing x-ray three times, and sent me on my way with-- A FREE COOKIE NO LESS. They advised me that they would bill my insurance and I was out of there. The whole event took less than 10 min. I spent longer at the pharmacy getting my prescription, then I did at Touchstone Imaging. This place is amazing. Everyone was friendly, the service was quick, and everything was covered by my insurance. read more

First of all of the people are very nice. The technicians and physicians both. Anyway you look at it, It's a people business.

I do not recommend using this place .. they have cash options for those without insurance which are a 1/3 less than what your portion is you have to pay if you have insurance ... i was told it's $160 cash for X-rays for the uninsured but with insurance it's $450!!! Why is it almost 3 times as much when your insured with Aetna?? As a consumer you have a choice!! However Touchstone Imaging of Mesquites "policy" states you don't have a choice if you have insurance they are required to use it and your cost is over 275% higher!! I will never use this place again ... share and spread the word!!! Such a racket.... if I could rate them 1/10th a star I would read more

This place is horrible. When I ask the lady what the cost would be if I didn't use my insurance, she skirted around the question. I'd already spoken with someone the day before about the payment. She knew it would cost me less to pay without insurance but didn't want to tell me. $1400 with insurance versus $1000 cash. Then I waited over an hour for my MRI. Horrible read more