I went for my first mammogram and was a little concerned about the process. The staff was super…read morefriendly, the waiting room, changing time, and exam room were all very clean and modern and I felt very welcomed, informed , and I was in and out quickly.

Mammogram and bone density my service was super quick I loved the staff no problems they were…read moreconcerned about my needs it was top notch service I am a happy customer if I could give 10 stars I would I have been visiting this place 6 years straight.

Ease of appointment setting; great wait time; great staff; great office appearance; great quality…read moreequipment

This is my 2nd go-round (technically 3rd) at the Women's Imagining Center…read more I had a 3D mammogram done here a year & 1/2 ago. I needed to return for a second exam that visit. The phone call requesting a return visit provided a few days of angst, but all ended up well. Here I am again this year. The reception, check in & practitioners have been fabulous on all visits. My practitioner even remembered me from 18 months ago.....Wow! There is PLENTY of room for family members or providers to accompany you on your visit. There is coffee and magazines. I had to fill out one set of paper-docs for my DEXA. They have switched to pretty cool electronic check in docs for a mammogram. They hand you an iPad, you check some boxes & viola. Once it's time for your exam, clients are taken to a changing area with keyed-lockers to store your items (Thank You from single gals everywhere!) They have these 1/2-length, cape-style garments for mammograms which make it a little more convenient to hit those poses for the squish. There are also some longer more traditional hospital-like garments with sleeves for other exams or mobility/modesty issues.....don't be shy....get your mammogram cape on! You're a self-care super hero for being there. Once changed, clients remain in a separate waiting area until their exam. When you are done, collect your things from the locker, change & you're done. Don't forget to leave the key!! The mammogram sincerely not that bad at all. I'm not sure why there are so many stories of super-squishy pain. That hasn't been my experience(s). ** Do not wear garments with metal from the waist-down for DEXA....get your yoga pant day on ladies! On the day of the mammogram, do not apply lotions, creams or deodorant. I remember seeing personal wipes last year. I didn't see those this year. If you have to work or run around before your appointment, I think applying deodorant & bringing wipes would work out well. I saw a few ladies that use canes. I did not see anyone that used a wheelchair. Regardless, I have no doubt that they facilitate exams for anyone with mobility issues. No excuses! Get your exams done. If not for you, do it for your family and all the ladies (& men!) diagnosed in the time since your last exam! Best of health to all.......

Arrived for CT, filled out the paperwork and had a short wait before my name was being called. The…read moretechnician directed me to the machine, explained what the scanner was about to do, and asked if I was comfortable before beginning. Very helpful! The appointment, from beginning to end, was great due to the staff team.

Was referred for CT scan 5 days ago following blunt chest trauma. Chest X-ray showed 5 fractured…read moreribs. CT scan was done to rule out other injuries. Standard of care for results of trauma CT is 15 minutes. It has been five days and still no report. The only thing I got out of them was that they thought that I might have cancer on the abdominal CT, then nothing in spite of numerous calls. I had an abdominal CT in 4/24 at the hospital a block away. I told them that they needed to compare the two CTs. They did not think that it was in their job description to do the comparison. With my 5 rib fractures, I had to drive to the hospital, wait for them to burn a CT, take it to Hunt and wait for them to copy. Now, five days later, I am still waiting for results and concerned about the possible cancer diagnosis. The staff was courteous, but the radiologist(s) were lazy and negligent.

I had such an incredible experience at White Rock Family Health, and I just have to share…read more NP Angelina is absolutely amazing. She is so attentive, truly listens, and makes you feel like you matter the moment you walk in. All of my kids love her, and that says a lot... especially with teenagers who don't always open up easily. She has such a special way of making them feel comfortable and heard, which means everything to me as a mom. I honestly can't say enough good things about her. She is a truly special human, and we will not be going anywhere as long as she's there. I also want to mention Al, one of the nurses, he's been with the office for over 10 years, which really says something about the kind of place this is. He's always kind, welcoming, and consistent. It's people like Angelina and Al that make going to the doctor's office a genuinely positive experience. So grateful we found this place! And sorry it took me 10 years to create a review. But she is incredible I had to stop and leave one.

Customer for many years, bilingual, adults, children and seniors. Easy scheduling, friendly staff,…read moreeasy parking, convenient location.

Excellent location with a convenient and easily accessible office location . The staff was very…read morefriendly, welcoming, and helpful throughout my visit. I especially appreciate that they offer Saturday appointments, which makes scheduling much easier for those with busy weekday schedules. Overall, it was a great experience, and I would definitely recommend them

At first I was really discouraged. Doctor sent referral and when they called they indicated they…read moredid not have equipment for the bone density scan so the sent me to the Rockwall location. Got a call stating they don't take my insurance because they are such a new facility so I got referred to the location at Lovers and Greenville. However when I received the call from them I was referred to the one on Merit. Ok so I got confirmation for this location. Than the emails and text messages started. Averaging at 5 text messages and 3 to 4 emails a day till my appointment. Can I tell how annoying that is. Apparently when I showed up for my appointment and told them they just needed to merge my file, really. Also when I tried calling them the person who answered was laughing and really wasn't listening to me. She said come in 15 minutes early to complete your paperwork. You know it would have been nice if this person cared enough to look at my information and notice the problem and corrected it. Now once I got in the check in was smooth and easy. Facility was great and clean. The two ladies that did my scan were great.

Called to set my appointment and was told my visit would cost a certain amount. Showed up for my…read moreappointment and paperwork reflected the same amount I was told over the phone. Only to have services rendered and then be told at check out that I owed almost double the quoted amount with no additional services added or requested.

Shawna Craven at the front desk is miserable and rude. I get times are rough out here but my god…read moresome people are just miserable and want to make everyone else feel that way. That's what my experience felt like the minute I walked into that office and checked in. I don't have a physical insurance card and it seemed like it was such a big deal to have to email it to her instead. After being checked in and seen I was consulted about the cyst needing removal. I told the dr it was a cyst but wanted it removed. When I asked Shawna at the front desk if he could remove it today, she got frustrated with me and angrily said "You didn't ask the dr that?!" Honestly, no that was my fault but her reaction and communication towards clients is aggressive and not at all respectful. When trying to set up a follow up appointment and just asking general questions about what the pay would be for that surgery she huffed and stormed off to try and find the info. At that point I just responded "don't worry about it." and walked out. I'm not going to have surgery at an office that treats their patients like a coin slot machine that's inconveniencing them. Sorry I'm curious about my finances and making sure a $75 copay for a consult I already knew was a cyst, wasn't a waste but it was. The office called me after I paid and left trying to apologize for her behavior. I just responded kindly " You took out your own frustrations out on me and I'm not comfortable having surgery here. Please cancel my appointment and I hope your day gets better." I truly felt so disrespected and wouldn't want anyone else to experience what I did and this was just a CONSULT!