Front Desk can never do their job correctly. This has been twice now that i've had to step up and…read moresay something to them about wait time and appointments. They once had me wait 2 hours just to tell me I couldn't be seen by a doctor. I do not recommend this place at all.

Probably the worst experience I've ever had with a clinic. Went in to get tested and my specimen…read morewas "lost" twice. like how does that happen?! these people never answer the phone. I've sat on hold so long that I went up there and no one was even there so it was not busy - the people at the front desk just weren't answering the phone for no reason at all! it's insane. facility is also dirty and needs to be cleaned. I will never return

Buyer beware! My son had a sore throat and after looking at the urgent care listing on the website…read more She took him in to check for strep. the bill today? $900 for a sore throat. Its one of those business that dupe patients into believing it's a clinic by website and size of the building but it bills as an Emergency Room. what a scam! avoid at all cost!!!!

From the owner: TotalCare ER is Garland's hometown emergency room! Our 24/7 facility offers extensive care for…read moreadults and children, with no appointments necessary and a shorter wait time than most traditional ERs. We also have onsite imaging (CT) and onsite labs so that we can provide fast, convenient care for our patients. Walk-ins welcome, and we bill to most commercial insurance.

Great Doctors in the Garland Area. Doctor Cesar Pena and Doctor Leovares Mendez are very nice and…read morereally pay attention to their patients. I recommend them!!

It is ridiculous how the staff at this clinic operates. I called and was placed on hold for 30…read moreminutes last Friday. I was also transferred to the medical records department to leave a voicemail, but it's full. At the end of the day I was told my request will be fulfilled before end of day, but as you guessed it nothing was sent. I called again today to follow up, as I am writing this review. All of our calls are recorded, therefore I can prove what I am saying. The only person I have been able to speak with is Debbie but after I have explained to her what has been going on and asked to speak to a supervisor she placed me on hold over an hour ago and has not come back on the line even to check if I am still here or to let me know she is getting someone soon. This is unfortunate as I see the doctors have received good reviews.

This clinic has nothing positive to recommend it. They used to have some very good PA's but they've…read moreall left , leaving substandard care to the huge amount of people they push through this money machine each day. The front desk staff is notoriously rude, and that doesn't seem to bother the doctor. They treat various small things at this clinic, however, you can only present with one symptom. double (or triple) booking is the norm, so bring something to read. Carlson is the doctor and the only time I even saw him (in six + years) was on my last horrific appt. He was suspicious and paranoid. He was very verbally abusive and broke the HIPPA laws. He has been reported. I'm giving Bestcare in Garland, Texas a one star rating. if I could give it less, I would!

This place just gave me one of the most positive and pleasant medical experiences I've ever had!…read more The front desk staff was super nice & the nurse and the PA (physicians assistant) were great. Entire staff was very friendly and welcoming. My nurse was Becca My PA name was Sneha Mathew The entire clinic was super efficient when I went there on a Monday afternoon (my first time there). You can make an appointment or simply walk in. I was a walk in. I only waited about 5 or 6 minutes in the main waiting room up front. And once I got to the exam room, I waited less than 10 minutes. HIGHLY RECOMMENDED!!!

We were in a bad accident Friday night and the ambulance took my granddaughter and her boyfriend to…read moreLakepointe which is now Baylor Scott and White. My husband and I followed in a Rowlett police car. I have read some not so good reviews about this hospital but they were so kind and supportive with our kids. They were very attentive and went out of their way to make the children feel comfortable. Everyone was checked out thoroughly and we were all able to all go home with bruises and abrasions but we are all ok. Everyone from the receptionist in the ER lobby to the nurses and Doctors who were on duty that night were awesome! Shout out to the EMT's, Rowlett police and to the other emergency services that showed up that night to help us, thank you! You were all so nice, helpful and supportive.

While there were a few nurses who were genuinely kind, attentive, and made me feel comfortable…read moreduring recovery, the guidance and support surrounding my baby's feeding -- one of the most critical parts of newborn care -- were completely inadequate and filled with misinformation. Immediately after birth, my baby showed no interest in feeding. I was told by multiple nurses that this was "normal" and that babies born via C-section often have amniotic fluid in their stomachs that keeps them "full." I asked repeatedly if it was normal for him to go so long without eating and whether I should begin pumping to stimulate my milk supply. Each time, I was brushed off and told to "just keep doing skin-to-skin." I was never offered a hospital-grade breast pump or given any meaningful guidance on how to ensure my baby was getting the nutrition he needed. For over six hours, my baby barely ate. When he finally did, it was only for a few minutes and extremely painful. I continued to express concern about how long he was going between feedings, but every nurse I asked insisted this was fine. I was told his stomach could only hold "a teaspoon" at a time -- a statement that I now know is completely false. Not one person took the time to properly assess the situation or explain what steps I could take to encourage feeding and support my milk production. What makes this worse is that even the lactation nurse, whose specific role is to assist with breastfeeding and milk supply, did absolutely nothing to help me. She did not attempt to guide me through a feeding, observe a latch, offer techniques, or explain how to stimulate milk production when the baby wasn't eating. I was left to figure it out alone, in pain, and increasingly anxious about my baby's lack of interest in feeding. By discharge, my baby had fed poorly the entire hospital stay, and I continued to experience significant pain during feedings. I specifically asked the discharge nurse to check for a tongue tie because of the pain and shallow latch. She looked briefly and said there wasn't one. The very next day, my pediatrician immediately identified a tongue tie and was shocked it had been missed. A pediatric dentist later confirmed my baby had a stage 3 tongue tie and a top lip tie, both of which were severely restricting his ability to latch and feed. At that first pediatrician visit, I also learned my baby had lost 14 ounces from his birth weight over the 3 days since delivery -- an alarming and preventable amount of weight loss. The pediatrician explained that newborns should be eating every 2-3 hours and can typically hold about an ounce per feeding, not a teaspoon as your staff claimed. Because of this misinformation and lack of early intervention, we are now having to breastfeed every two hours, supplement with formula, and pump constantly to rebuild my milk supply and help my baby regain weight. This experience has left me angry, heartbroken, and deeply disappointed. I trusted the hospital staff to guide me -- especially as a first-time mother recovering from major surgery -- and instead, I was given inaccurate information, dismissed when I voiced legitimate concerns, and denied the help that could have prevented my baby's early feeding struggles. The repeated misinformation, lack of urgency, and failure to provide basic lactation support were unacceptable and potentially harmful. I am requesting that this incident be formally reviewed and that action be taken to ensure this does not happen to another mother and baby. Staff should be retrained on newborn feeding protocols, early milk stimulation, and the identification of oral ties that can seriously impact feeding. The role of lactation support also needs to be evaluated, as the lack of assistance I received from the designated lactation nurse was inexcusable.

The recovery room was awesome. The nurse took good care of me and answered every question that I…read moreneeded answered. She was so sweet and caring. I wish I could've got her name, but I was so groggy. The prep nurse getting me ready for surgery was nice but could tell she was tired of her job. She asked to get my son to come in and it took forever. I think she forgot. I finally had to push the nurse button and ask her to get my son. Surgery room was very nice and the people in there were very kind and understanding and patient.

I would got to a vet before I ever returned to this place. I arrived in the ER with super high…read moreblood pressure. I was left alone with no way to call a nurse. I had to pee so bad I could hardly hold it. When I ASKED a young nurse who was busy talking to a young man for assistance to go to the bathroom they god mad. I had to walk to the bathroom on my own with a bp 214 over 110. Then the nurse assigned to me got angry at me for getting up. I am already there for a heart condition and I have to deal with nasty attitudes from nurses that clearly hated their jobs. They kept me overnight which turned into a complete mess. I had critical medication I was on and they gave me the wrong dosages at the wrong times. I am in my 70s and have had 21 surgeries. This was the worst ER I was ever in. I also was a combat medic the military and not oblivious to the challenges they face. I will never return to a Baylor Scott facility under any circumstances. Also the rooms were smelly, looked very dirty and housekeeping lacking. My room had a hazardous wate container thst was overflowing. When the doctor got there, who was quite professional and proper the nurses changed like a light switch. Pretending to suddenly care for my comfort and needs. It was disgusting just bow blatantly they did as little as possible when not supervised. Flirting with the young medic was more important.

I'm just glad I wasn't dying, why go to the er and wait for 4 hours, only cause my doctor wasn't…read morein, I'm in so much pain, cant breath, and their care is effortles, I'm still here, been here 4 hours, don't want to leave and go else where to wait. this hospital is trash, it feels like someone is squeezing my heart, I have to vomit. they get all this info and take this long to see me, guess I should have been shot!

The doctors are great but they have a receptionist name torri that is always rude when she checks…read morein my son. All the other receptionist are more nicer and professional. So if you decide to come here try to avoid her.

Long time customer. I'm the type wanting to get well, simple as that. After n* doctors where I (and…read morethe insurance) clearly were being used and taken advantage of, tired of that, its so frustrating not to mention the lack of confidence. On Vital, several issues taken care of and over for good, THX a lot ! I like the approach, this is my problem, and then thats taken care of ! Of course we all have preferred personalities and here I like couple of doctors, so pretty much always getting who I want and things done straight forward. I would highly recommend !

Don't come to this establishmen. The management is horrible, everything is all over the place and…read morethey're always understaffed the waiting time is 2+ hours for a patient that has an appointment which is crazy. Shout out to the MA's that keep dealing with that old lady

They messed up the claim and will correct it. They are telling me to pay it or they are submitting…read moreit to credit. The managing of this clinic is ridiculous.

I would first like to note that the majority of 1 star reviews are from people who have only done 1…read moreor 2 Yelps. Competitor or friend of a disgruntled or fired employee would be my first thought. My multiple experiences here, with my elderly mother, have been exceptional. Dr O and all the staff have a been highly efficient and kind. Brief waits, online check-in and most importantly an in depth exam and consultation by an exemplary doctor. Regarding people's insurance hassles, I think that happens with all facilities and all insurance companies, generally speaking. Not really a bad medical issue. More, insurance company standard hassle and errors. My review is legitimate, Dr O is greatness. I wouldn't take my mom anywhere else. Highly recommend this urgent care!

The worst!!!!! My kids have been coming for over 6years and have never had any problems until this…read moreyear. You're guaranteed to be on hold for a long time, staff making appointments without your knowledge, calls disconnected intentionally, management sucks especially the referral department. If you need a referral for anything you screwed!! They gone send a different referral for the wrong things and have no sense of urgency. Issac lies. Not sure how he's even a manager!!

Front desk at this location is amazing. Krystal is very helpful on things I need. The doctors are…read morealways super nice and take their times with my kids.