Amazing doctors, nurses, and all support staff. I had total knee replacement with Dr. Roger Emerson…read moreand great care from everyone in the hospital. I would give the food a five star rating because it was delicious and always hot with a great variety of choice.

Emergency wing left much to be desired. Parking with construction was frustrating to navigate and…read moreaddress designations were difficult to find. Most of the staff including security were just chirping away with each other, on phone, or had headbuds on. Navigating rooms was like a maze and very cramped.

Amazing and prompt care from Dr Kara and Dr Talal . I will definitely be back in the future for…read moreany emergent needs

I came in on 10/3/26 because the day prior I went into a different ER for an elevated heart rate…read morewhile resting, I felt weak, and dehydrated. I didn't feel any better the next day so I came to the ER of Dallas. The front desk ladies were really helpful. That's about where the helpfulness begins and ends. As I was taken back 2 nurses came in and began asking me about symptoms and getting general info. I stated that I had been to a different ER the day prior and was still feeling unwell. I asked, "because I was just at the ER can you guys pull my records to do a cross reference" they replied No we can't do that. No problem, I have it on my MyChart so I can show the doctor when she gets in. In comes Dr. Kara... I tell her what's going on, show her my MyChart notes from the previous visit and as she looks over my blood test results she says a few different phrases like "I'm not worried about this" "I'm and ER doctor not a cardiologist" and the big one was "Ok well what do you want me to do for you"? What do I want you to do???? Idk maybe be a doctor, and offer any type of suggestion in your professional opinion to a patient who's clearly not feeling well. So after driving an hour to get some type of help as I'm not feeling well. I get there and am asked "what do you want me to do". I packed up and started to leave and she has the audacity to tell me to follow the instructions on my discharge papers FROM THE PREVIOUS DOCTOR. Mam why did I even come here?? I do know one thing for certain, I won't be coming back!

I went to ER Wednesday, was admitted by Dr Scott Fitzgerald…read more. From Wednesday to Frida, it was the absolute best Hospital experience ever.. The Staff were so Nice, Experienced and Helpful... Not only do they have the very best Hospital food, each meal would compare to A Michlin restaurant.. Now to the BEST part; Dr Scott Fitzgerald was the most Understanding, Most caring, came in room, pulled a Chair and went thru everything single process 1 by 1, took time to make it all very personal... Could not recommend this CARING PLACE MORE HIGHLY... EVERY ASPECT WAS PERFECT.. THANK YOU DR FITZGERALD AND ALL STAFF in I

Great hospital, Had a friend who had a baby here…read more Nice and friendly people who helped us

As someone with no health insurance, I have to say I had an excellent experience. Whenever I…read morearrived, the intake receptionist and patient billing advocate, Jacque Lambert explained all of the information and potential costs to me up front which was very much appreciated. I knew I needed to see a doctor so I agreed and proceeded to. Complete the intake paperwork which is when I was called back by the ER Nurse Brent. He was also great and explained everything while answering ALL of my questions. I then had the pleasure of being seen by Dr. Coppola who was very understanding, explained everything clearly, and made sure I understood what was going on. While I may have only been for a simple dog bite analysis and check up, I felt like every person had MY best interests in mind. I received a brief treatment as well as prescription and explanation of next steps; however, I felt very confident and informed when leaving. I think everyone did a great job! The place had an immaculate waiting room and I received expedited treatment and services which was a pleasant surprise that left me with a feeling of having a great overall experience! I would definitely recommend this location and all of the staff I had interactions with, as they were very informative and were happy to answer any questions I had (a lot). I will be visiting this location in the future if and when the need arises! Thank you for the excellent experience and service!

The Dr (Coppola) , Nurse ( Michele) , X-ray (Matt) & front desk ( Ashleigh) were all so comforting…read moreand helpful from the minute I arrived, was treated and left. I felt so relieved that I was going to get the best care and they did not disappoint me. They even made me laugh while I was in pain. I am so very grateful for this ER!

I'm a 70-year-old male and have had many PCPs over my time. Dr. Giep is at the top of the list in…read morequality and care. He communicates well and cares. He takes his time and listens. His office staff is a plus, also. He is too thorough instead of being not thorough enough. His guidance has been spot on. If you believe in an annual physical and or want a Doctor Who is on top of their game, I highly recommend Dr. Giep. Dr. Giep was recommended to me by a well-known and respected surgeon in the DFW area.

I really enjoyed being a patient with Dr. Giep, i even followed him from the last office. I saw him…read morefor about 5 years. The last time I saw him, was the last though. I had been throwing up for 3 weeks, and had not ate anything at all at that point. Emergency room doctors told me to have my pcp order admission orders. I went Into his office, begging, in tears, asking him to admit me. He told me to take an extra anti acid, told me you can actually live for a while without food. With dr. Giep failing me when I needed his help the most, I will not return. I got admitted to another hospital a couple days later.

Went in at 2am for a kidney stone and the staff was nothing short of amazing. I had a little bit of…read morereaction to the pain meds and they would not let me rest until they knew I was safe. They then left me sleep for another 3-4 hours. Can't say enough about how well they treated me.

Couldn't ask for better. Receptionists, nurse and Dr. are top notch. Highly recommended for anyone…read morein the Frisco - Plano area.

We went here, for the first time, after my wife got into a no-fault accident and our overall…read moreexperience was not good! We walked in and there was nobody before us which made us happy. Our initial check-in process was okay as the guy at the front desk kind a struggle on how to intake and process patient under insurance accident claim even though we provided with everything. He had to call someone (probably manager or owner) to get guidance. His overall customer service and attitude were good though. After a short wait my wife was called inside. There was this old East Asian female doctor who started to diagnose my wife. She had an accent and was little difficult to understand. Her bed side manners were lacking also as she started to ask my wife personal questions in a very loud voice. I am pretty sure everybody outside the room have heard all the private conversation pretty clearly. They also have this African American female nurse who took/checked my wife's vitals and she had a very thick accent and was difficult to understand. After checking everything both, the doctor and nurse, left the room by stating that X-ray/MRI will be done and to wait for that. We thought it will be a quick wait, but that is where poor communication really started. An hour passed and nobody came in the room to say or check anything. We thought there might be other patients that came after us and they got busy but looking outside the room, we didn't see nobody. Instead we saw both, the doctor and nurse, sitting at the desk and doing something on the computer! Upon a polite inquiry, we were told the same thing by the nurse to just wait for the technician for the X-ray/MRI. After another hour passed of uncomfortable waiting, we had enough and went outside to ask what is really going on and what is the wait for. This is where we were finally told that they were waiting on the technician to show up from the other facility which is anywhere in the DFW area and have no idea how long it will be! This facility doesn't have their own in-house laboratory technician. They have a contracted/on call technician that only comes whenever there is a need and a call is made. Problem with this approach is that this technician can be anywhere in DFW area and may not come for several hours with traffic and everything else! We would not have minded so much if we would have been communicated clearly about this technician scenario at the beginning. They knew patient is already frustrated and low in patience due to whatever happened, why not be clear about the delay and everything to avoid any confusion? Doctor then came in the room and had the audacity to tell us that these things takes time and to have patience! I thought we will get some apology for their poor communication but the doctor was not in the mood for that at all! After waiting of more than 2 hours, technician finally showed up and X-ray/MRI was performed. It took over 3 hours and we got out of there in no time! There was still no patient that we saw when walking out. We were not charged and never got any bill or call from them (hopefully not in the future either) after our visit and I believe they have dealt directly with the insurance company. I may or may not go here in the future. They definitely need to improve their communication with the patient.

Highly recommend. Was seen almost immediately after walking in. Front desk staff was quick. My…read morenurse was awesome. Very transparent about everything going but also very comforting. Dr. Talal went the extra mile to make sure I was in good shape when I left. Great human experience- very informative about what they were doing with me and why. Excellent care.

My dad was transported to MCP on June 19th after a fall in the nursing home. The staff here were…read morewonderful. Kaitlyn my dad's ICU nurse was phenomenal. Anna my father's second nurse was also wonderful. The doctors, nurses, therapists and everyone I spoke to were super friendly and helpful. When I had to leave my dad I felt that he was in safe hands and would be well taken care of. My problem didn't arise until I tried to get my dad's caseworker Natali to help me send my dad to another facility because I was worried about my father's safety at the facility he came from. She absolutely would NOT help me get my father to a facility that I felt he was going to be safer at. She informed me it did not matter that I was his POA and his only point of contact. I had transportation lined up and the facility was waiting to take my father but Natali thought she knew better than I did what my father needed. I even sent her the Texas law number stating a concerned family member can remove a loved one from an usafe facility but she refused to acknowledge anything I was saying. So, while I say if your loved one ends up in ICU know they'll be in safe hands. But if you end up with Natali as a caseworker and you're tyring to protect a loved one, I would suggest having an attorney on hand and every legal document you can find because she simply will NOT help you protect your loved ones.

Go Any Where But Here. They USED to be so good that's why I…read morechose them last month and today when told to go to the ER by my doctor. Never again. On both visits I have been in the er unit over 12 hours without getting a room. This time it has been multiple hours since anyone has even come in to talk to me or update me on anything. It is now well past breakfast time and no offer of anything to eat has even been offered. I am shaking and diabetic but apparently they could care less. I had some crackers in my bag but they haven't helped much at all. I have a huge headache and nobody is telling others to at least keep the music on their phones down. This is just ridiculous. They are just shuffling us some chair to chair. Want to feel like no staff member or Doctor gives a crap then go ahead and go to Medical City Plano. I will go out of my way to tell others to Never go to Medical City Plano if they are looking for even half decent care. 13 Hrs in here, Super shaky and need food.

My experience was great, Dr. Kimble was great Benjaylan the Nurse was great she prayed with me and…read morewas very helpful and Richard the guy that took me for my lab was very nice and helpful. Delores Brooks

Bob W. - Plano, Texas The doctors (Cardiologists) here at…read moreBaylor in Plano, Texas are excellent....all 5 Star in my book. I do have a problem with the 7 story Parking Garage. The lighting in this 7 Story Parking Garage is very poor...so I reported it to the Baylor Police Force as well as to The City of Plano's Inspection Department. The City of Plano told me that the Hospital Garage Lighting is in violation of the City's "Lighting Codes"...and they have 30 days to ensure ALL lights are functioning. It's dangerous to walk through that garage & even drive through it. 4 months ago, I tripped over a concrete curb stop that IMO shouldn't have been there...luckily caught myself with both hands (as I have a Pacemaker & an Aortic Aneurysm I need to protect). Now, 4 months later both of my hands and my arms are still a bit sore. At age 76, falls can be very life threatening. I also informed OSHA that IMO, this 7 Story Parking Garage is not safe.... due to the poor lighting situation and the inappropriate placed "curb stops" in this garage. There must be thousands of patients who use this 7 Story Parking Garage every week....it MUST be safe for ALL patients an visitors! Also, IMO, both ER's are very understaffed and overwhelmed...3 to 5 hours to get in and out. Otherwise, I feel this Baylor Scott & White Hospital really is a 5 Star Hospital....I do highly recommend it to everyone! NOTE: I am in Plano, Texas...NOT San Francisco, California.