Visited urgent care for sinus issues related to my allergies. I'd been battling a cough for more…read morethan 3 weeks. I scheduled an appointment on their website, which is my preference. You can walk in, but I always prefer to book when I can. The staff was welcoming. The NP, Rebecca Kirkley, was awesome. If I could see her all the time, I would. She listened to what I was describing, as well as my lungs and heart. She was thorough in her explanations of the medications I should and shouldn't take, along with the why behind them. I would definitely come here again if I found myself in need of urgent care services.

Front desk was kind and helpful. I called at 10am on a Sunday morning. I was booked for 3:20pm in…read morethe afternoon. I did all my paperwork online. I received a confirmation and then 30 minutes before my scheduled appointment I got a text reminding me to "Be On Time". After checking in and sitting in the lobby at my appointed time I waited 30 minutes without seeing a doctor but they wanted my money. I then found out they were running an hour and a half behind. The poor lady with a 2:40pm appointment was still in the lobby at 3:50. It's time that medical offices respect people's time. I'm okay if you're running late just tell me. Don't send me a text saying "hustle up" and then leave me to languish in the waiting room. It's just poor business practice.

Even though I got arrived 20 min before closing. The staff still showed a level of care and concern…read morefor me.

Extremely efficient. The receptionist, the nurse and the physicians assistant were all polite and…read moreprofessional. I was in and out in 15 minutes and I got exactly the cure I needed.

Best service and quality of care! The office staff got me checked in right away and I was seen…read morealmost immediately! The nurse and doctor were very diligent in understanding my concerns and had the experience to help address the issue at hand extremely effectively! The doc had 17 years of ER experience and you could tell that she had skill and the whole staff clearly are passionate about their profession of helping others!

Absolute scum, avoid at all costs…read more I went for an old injury/surgery that has started causing me new problems after being solid for 9 years. I went proactively when the issue was first emerging trying to get ahead of it. X-ray ruled out bone and hardware issues, they told me to give it a week and hope it gets better, and sent me on my way. The next day the problem takes a complete turn to the point where I can barely walk. I call back seeking some walking aid to get me through the week. They insist that they don't offer walking boots (at an urgent care?!) and that even still I'd have to come back and be reevaluated. It's just such a cold and heartless way to go about medical care. I happen to go in early while symptoms are still mild enough to manage and it's treated like it's nothing. The next day it's debilitating and they're completely unwilling to work with me. Go anywhere else, these people don't deserve your patronage.

Super smooth experience. The front staff was extremely friendly when I arrived and got me in…read moreimmediately.The doctor was informative and answered all my questions. The rate online for self-pay was the same in person. Nothing different from advertised. Will be back again thank you guys so much.

I recently went in to this urgent care and although greeted quickly and seen quickly was dismissed…read moreand told to see my regular doctor. I went home and called my doctor's office which was closed and the next morning received a return call and could not see my doctor for two days. Ultimately, I went to Care Now and was taken care of promptly and given two prescriptions for antibiotics and they scheduled a follow up to see if there was improvement. Amazing the difference between the two places. Very disappointing since this is part of Texas Health.

Could not have asked for a more welcoming environment as soon as you walk in. The staff is so nice,…read morehelpful and accommodating. The facility was clean with nice equipment and easy to get around. The Dr 's are great to work with knowledgeable and take the time to explain things properly to make sure you understand your diagnosis. They also will not do any testing that they do not deem necessary for the proper diagnosis. All in all scores a 10 out of 10 for me. Thanks Breeze!!!

They literally do not care about you. That was made very obvious to me. I was also told I would…read moreget a call back regarding my poor care to address what happened to me and no one called.

Everyone was amazing Katelynn, Melissa M , Victoria , Kiara , Melissa G and Dr.Perez was awesome …read more I love this place 10/10

Went in for a simple EKG. Everyone was lovely and helpful. They took good care to make sure I was…read morecomfortable the entire time. Very friendly and hospitable.

If you're like me, you avoid seeing a Dr for common illnesses like a cold or flu. That wasn't the…read morewisest choice when after 15 days of being sick and feeling worse every day. So reluctantly, I made an online appointment to visit Texas Breeze. I arrived on time, was checked in quickly and within minutes was in an exam room. Once there, I waited a good 30 minutes before a PA came to the room. They did the necessary tests and Chest X-rays. Prescriptions were sent quickly to my pharmacy of choice. Within a few days, I started to feel better and I'm thankful to the staff there for their patient care.

Don't waste your money here. I came in recently because i previously had good doctors and staff…read more Not sure what's happened here over the last year or two since I was in but the staff all had attitude. The doctor was short and didn't seem to care or believe what i had to say. Told me it would take 30+ min for x ray results for something that wouldn't address what was wrong anyways... so i asked if she could call me to go over it when she gets them so i didn't have to wait uncomfortably any longer. I guess that was too much to ask considering the results were uploaded in the portal signed and reviewed within 15 min and yet i never got a call and was always just put on hold immediately when i would call.... clearly my impression of the staff and doctor were pretty on point with their lack of follow up and CARE! Thanks for nothing Texas Breeze and staff!

All the reviews are legit, this place is excellent! It's gonna be my go-to location for Urgent Care…read moresince we just moved here to Carrollton. As soon as I walked in, I was kindly greeted by a great receptionist who got all my info and paper work done quickly. Literally as soon as I handed it back to her she called to let them know I was ready and someone came and got me right away and a paramedic was waiting to get my health history and symptoms ASAP. The doctor came in shortly after and diagnosed my back problem pretty quickly and was very friendly and chill too. I was in and out in less than 30 minutes. Additionally, the doc referred me to a chiropractor who called me to set up my appointment just minutes after I left the Urgent Care! I was able to set up that appointment the same day. This was great news because these back issues are really a pain and the sooner I can get on the road to recovery the better. Awesome experience!

Their medical billing practices can be considered shady at best. They change billing systems…read morefrequently and when they do they reopen accounts and attempt to collect again even if the bill has been paid and the bill collection is in violation of Texas State Law.

NP Alana is great! They listened to everything i had to say. Asked me about costs before performing…read moretests. Prescribed me meds for all my symptoms and truly cared about making me feel better. I am feeling much better today. They even gave me courtesy follow up call today to see how i was doing!

COPS CALLED ON MY AT MY VISIT?!? On 05/27/2025 apt time 12:50. I visited this urgent care located…read morewithin the Target located at 2200 N Dallas Tollway, Plano TX 75093. I showed up 10 minutes early. I checked in and took a seat. While waiting a nurse came out and seemed to be flustered, there was an issue with another patient's birthdate, delaying their visit. She seemed very flustered, this was even more apparent when she was asking for my ID, if I checked in, and if I had a confirmation number. I pulled out my phone to show her and she took it out of my hand... She verified and I was called back at 1:10 for my 12:50 appointment, And told me it would be a flat $140 since I was paying out of pocket, this confused me since on the screen above the check in kiosk it shows the rates of service. It clearly states "minor illness $99-140". Since I'm there for an ear/sinus infection, and not yet examined by the doctor I asked how she knew I would be charged that amount. Maybe I am missing something, I am there for treatment not to be a detective. not a big deal, yet. She takes me into the exam room to get more info, still flustered and agitated. You can tell by her voice, no big deal, I work in the service industry. I get it and am somewhat empathetic. She then asks if I smoke, I say I used to. Every follow up question is just in a tone. Then she asked if I drink, I said occasionally. She asked Beer or wine, and I responded yes. This annoyed her, I guess I should have just said both.. The next question was about the frequency, and this question was delivered with extreme annoyance in her voice and attitude, as a paying customer this is where I decided to match her energy. I responded in the same tone. This is when she kicked me out of the exam room for "safety"..., NOT THE OFFICE!! This is important. I did not raise my voice, cuss, bring in race, sex, gender, politics, nothing. As she walks out to the now empty waiting room with me, I politely ask for her name so I know who I should complain about. She refused to give it, THIS IS IMPORTANT. I am now back in the waiting room for about ten minutes. This room is filled with signs such as "Patient Rights" and "Minute Clinic Policy". Under the policy is a code of conduct. It states people who engage in profanity, racism, sexual harassment or over all raising their voice should be subject to be asked to leave. I did none of these things. Therefore I did not violate a code of conduct and now know she was just done with me and refuse to help. On the "patient rights" poster it states very clearly that we the patient have the right to know the identity of all parties who treat us, doctors AND NURSES. So her not giving me her name was against her company policy, and violated my rights. At this point I start audio recording everything in my pocket, and the nurse locks herself in the open exam room. The practicing doctor, AKA, the supervisor came out to talk to me, Grace Dada. As she greeted me I asked If i could talk to her, I showed her the signs and expressed my concern with the treatment i received. She apologized and said she would be able to help me after her lunch in 1 hour. It's 1:30 now, my apt was at 12:50. WHAT?! She said she did not have an appointment on the books, so I showed her my email and confirmation number "3KM79Z5". No appointment. At this time I believe that the nurse deleted my appointment on the computer in the exam room. I then asked if it is common practice to accept appointments that come in before lunch hours and make them wait through it, thus making them miss their work, she shrugged. This is just me done with the experience and questioning the overall integrity of this practice. Okay.. Now Im recording and I am keeping my voice at the same register this ENTIRE encounter. She asked me to wait in the office as she went and got someone, this turned out to be James with Target security. He comes over and we all talk, I show him the posters, describe the situation that's happening and clarify with Dr. Grace several times. "You are not, nor have you asked me to leave as the supervisor, correct?" She said yes. I told her, okay then you did not bring James for a trespass situation, may I ask why he is here? "She said, " I don't think you are a liability, but I don't know what SHE will do. She could come out here yelling or angry or who knows what." Yes she said that. "So James is NOT here for her, not me?" She confirmed. I said, okay. She then offered to treat me as long as James stayed there, I said James could come into the exam room for all I care, just an ear/sinus infection. As Grace is treating me, TWO police officers come and knock on the door... They allow the exam to be completed... I asked Grace if she called, she said no, and again confirmed I did nothing to make her feel threatened. I then went to talk to the cops, explained everything and none of it mattered. Grace and NURSE CANDICE GURROR hid in offices as the cops wrote out a criminal 1 / 2

Great care and attention to detail by Chris and Jordy. I wish Chris was at this location more often…read moreas he's a wonderful health care professional.

Absolutely my best experience at urgent care!! Every employee working that day went above and…read morebeyond to help resolve our problem!! So caring & compassionate!! Will definitely go back.