Visited urgent care for sinus issues related to my allergies. I'd been battling a cough for more…read morethan 3 weeks. I scheduled an appointment on their website, which is my preference. You can walk in, but I always prefer to book when I can. The staff was welcoming. The NP, Rebecca Kirkley, was awesome. If I could see her all the time, I would. She listened to what I was describing, as well as my lungs and heart. She was thorough in her explanations of the medications I should and shouldn't take, along with the why behind them. I would definitely come here again if I found myself in need of urgent care services.

Extremely frustrated. The provider stated she would send in a prescription for antibiotics and…read morefailed to do so. Now they are telling me there's nothing they can do because she doesn't return to that clinic for 4 days. I reluctantly returned to this clinic after having an awful experience last year. I presented with a sinus infection asking for antibiotics as I wasn't able to get an appointment with my pcp. The staff was friendly and courteous, and I did receive a steroid injection, however my main objective was starting antibiotics and now I'm back to square one. I will not return.

Even though I got arrived 20 min before closing. The staff still showed a level of care and concern…read morefor me.

Extremely efficient. The receptionist, the nurse and the physicians assistant were all polite and…read moreprofessional. I was in and out in 15 minutes and I got exactly the cure I needed.

Came in for flu tests, and had the best service I have ever had in an urgent care. Our doctor was…read morevery straightforward and made sure our concerns were heard. This is one of the few times I was almost sad I didn't have to wait, because the coffee/hot chocolate machine was awesome. This is our go to urgent care.

Best service and quality of care! The office staff got me checked in right away and I was seen…read morealmost immediately! The nurse and doctor were very diligent in understanding my concerns and had the experience to help address the issue at hand extremely effectively! The doc had 17 years of ER experience and you could tell that she had skill and the whole staff clearly are passionate about their profession of helping others!

Great experience. Went on a Sunday at 5pm and it was empty. Were seen within minutes and nurse and…read moreDr. both very nice and knowledgeable. Got X-ray done quickly and they let us leave and called an hour later with results. Would definitely go back

I recently went in to this urgent care and although greeted quickly and seen quickly was dismissed…read moreand told to see my regular doctor. I went home and called my doctor's office which was closed and the next morning received a return call and could not see my doctor for two days. Ultimately, I went to Care Now and was taken care of promptly and given two prescriptions for antibiotics and they scheduled a follow up to see if there was improvement. Amazing the difference between the two places. Very disappointing since this is part of Texas Health.

I took a bad fall on a running trail and had a ton of swelling from the impact. I made it back to…read moremy car and drove home a bloodied mess. My palms were pretty wrecked once I got home and tried washing up. After popping a bunch of Advil to try and blast the inflammation I still couldn't walk. My mom said I'd better go get an X-ray so I figured it couldn't hurt. I was able to make an appointment at Texas Breeze which was helpful and allowed me time to figure out how I'd drive here and get checked out. X-rays came back fine and they washed me up again with a bit of antiseptic. I got bandaged up like some low budget Rocky Balboa before a match but had to remove this before leaving because it was really painful and restrictive which would pose even more difficulty to me driving myself here. All in all it, they were helpful in terms of providing some peace of mind with the X-ray results but didn't do much else that I hadn't already done at home. The PA ordered an antibiotic for me since I have a bunch of missing flesh. I felt grateful to have that order in, just in case. The last thing I'd need is some sort of infection due to these wounds. If you need an urgent care with seemingly better hours than others nearby and the capability to schedule an appointment this center has that. My co pay was $75 which I didn't love but they had the ability to do X-rays on site which was my top priority (or my mother's). Seeing as though I'm here solo, I wanted to ensure I was fine enough and taking proper care of the situation. The staff were helpful enough.

I would give Breeze Urgent Care in Frisco a "10" on a scale from 1-10. The staff was…read moreamazing......knowledgeable, patient, caring, and took great care of my wife and I sick with Flu virus A. We weren't familiar with this Frisco facility but it was New Years Day and it was open, thank God! Our wait time was minimal and the facility seemed new and very clean....and the Staff (Receptionist, PA Dani, and our doctor all handled everything so professionally, we were impressed and are now, 4 days later 100% healthy and happy. Kudos to Breeze Urgent Care on Preston Road in Frisco. Michael and Brenda Brown Frisco, TX

Went in for a simple EKG. Everyone was lovely and helpful. They took good care to make sure I was…read morecomfortable the entire time. Very friendly and hospitable.

Worst medical experience I ever had. I went there on Thursday and was diagnosed with sinus…read moreinfection and throat infection. They said I needed to do a blood test and they would call me the next day with the results. I called the next day and was told someone would call me back with the results. No one called. So I called again today at 9 am and was told someone will let me know the results soon. I called again at 2 pm and was put on hold for 45 minutes. I drove to their location again and was told my white blood levels were elevated by 3 points. I was told I would have to check back in so another doctor can evaluate me. No thank you. I already paid for one visit, was disrespected for two days begging for someone to tell me my blood test results. I will never go back to them. I will also make sure that none of my family or friends go there. Very disrespectful

If you're like me, you avoid seeing a Dr for common illnesses like a cold or flu. That wasn't the…read morewisest choice when after 15 days of being sick and feeling worse every day. So reluctantly, I made an online appointment to visit Texas Breeze. I arrived on time, was checked in quickly and within minutes was in an exam room. Once there, I waited a good 30 minutes before a PA came to the room. They did the necessary tests and Chest X-rays. Prescriptions were sent quickly to my pharmacy of choice. Within a few days, I started to feel better and I'm thankful to the staff there for their patient care.

Don't waste your money here. I came in recently because i previously had good doctors and staff…read more Not sure what's happened here over the last year or two since I was in but the staff all had attitude. The doctor was short and didn't seem to care or believe what i had to say. Told me it would take 30+ min for x ray results for something that wouldn't address what was wrong anyways... so i asked if she could call me to go over it when she gets them so i didn't have to wait uncomfortably any longer. I guess that was too much to ask considering the results were uploaded in the portal signed and reviewed within 15 min and yet i never got a call and was always just put on hold immediately when i would call.... clearly my impression of the staff and doctor were pretty on point with their lack of follow up and CARE! Thanks for nothing Texas Breeze and staff!

Their medical billing practices can be considered shady at best. They change billing systems…read morefrequently and when they do they reopen accounts and attempt to collect again even if the bill has been paid and the bill collection is in violation of Texas State Law.

(Now called Castle Hills ER)…read more Doctor was condescending and borderline rude. Cannot recommend.

NP Alana is great! They listened to everything i had to say. Asked me about costs before performing…read moretests. Prescribed me meds for all my symptoms and truly cared about making me feel better. I am feeling much better today. They even gave me courtesy follow up call today to see how i was doing!

COPS CALLED ON MY AT MY VISIT?!? On 05/27/2025 apt time 12:50. I visited this urgent care located…read morewithin the Target located at 2200 N Dallas Tollway, Plano TX 75093. I showed up 10 minutes early. I checked in and took a seat. While waiting a nurse came out and seemed to be flustered, there was an issue with another patient's birthdate, delaying their visit. She seemed very flustered, this was even more apparent when she was asking for my ID, if I checked in, and if I had a confirmation number. I pulled out my phone to show her and she took it out of my hand... She verified and I was called back at 1:10 for my 12:50 appointment, And told me it would be a flat $140 since I was paying out of pocket, this confused me since on the screen above the check in kiosk it shows the rates of service. It clearly states "minor illness $99-140". Since I'm there for an ear/sinus infection, and not yet examined by the doctor I asked how she knew I would be charged that amount. Maybe I am missing something, I am there for treatment not to be a detective. not a big deal, yet. She takes me into the exam room to get more info, still flustered and agitated. You can tell by her voice, no big deal, I work in the service industry. I get it and am somewhat empathetic. She then asks if I smoke, I say I used to. Every follow up question is just in a tone. Then she asked if I drink, I said occasionally. She asked Beer or wine, and I responded yes. This annoyed her, I guess I should have just said both.. The next question was about the frequency, and this question was delivered with extreme annoyance in her voice and attitude, as a paying customer this is where I decided to match her energy. I responded in the same tone. This is when she kicked me out of the exam room for "safety"..., NOT THE OFFICE!! This is important. I did not raise my voice, cuss, bring in race, sex, gender, politics, nothing. As she walks out to the now empty waiting room with me, I politely ask for her name so I know who I should complain about. She refused to give it, THIS IS IMPORTANT. I am now back in the waiting room for about ten minutes. This room is filled with signs such as "Patient Rights" and "Minute Clinic Policy". Under the policy is a code of conduct. It states people who engage in profanity, racism, sexual harassment or over all raising their voice should be subject to be asked to leave. I did none of these things. Therefore I did not violate a code of conduct and now know she was just done with me and refuse to help. On the "patient rights" poster it states very clearly that we the patient have the right to know the identity of all parties who treat us, doctors AND NURSES. So her not giving me her name was against her company policy, and violated my rights. At this point I start audio recording everything in my pocket, and the nurse locks herself in the open exam room. The practicing doctor, AKA, the supervisor came out to talk to me, Grace Dada. As she greeted me I asked If i could talk to her, I showed her the signs and expressed my concern with the treatment i received. She apologized and said she would be able to help me after her lunch in 1 hour. It's 1:30 now, my apt was at 12:50. WHAT?! She said she did not have an appointment on the books, so I showed her my email and confirmation number "3KM79Z5". No appointment. At this time I believe that the nurse deleted my appointment on the computer in the exam room. I then asked if it is common practice to accept appointments that come in before lunch hours and make them wait through it, thus making them miss their work, she shrugged. This is just me done with the experience and questioning the overall integrity of this practice. Okay.. Now Im recording and I am keeping my voice at the same register this ENTIRE encounter. She asked me to wait in the office as she went and got someone, this turned out to be James with Target security. He comes over and we all talk, I show him the posters, describe the situation that's happening and clarify with Dr. Grace several times. "You are not, nor have you asked me to leave as the supervisor, correct?" She said yes. I told her, okay then you did not bring James for a trespass situation, may I ask why he is here? "She said, " I don't think you are a liability, but I don't know what SHE will do. She could come out here yelling or angry or who knows what." Yes she said that. "So James is NOT here for her, not me?" She confirmed. I said, okay. She then offered to treat me as long as James stayed there, I said James could come into the exam room for all I care, just an ear/sinus infection. As Grace is treating me, TWO police officers come and knock on the door... They allow the exam to be completed... I asked Grace if she called, she said no, and again confirmed I did nothing to make her feel threatened. I then went to talk to the cops, explained everything and none of it mattered. Grace and NURSE CANDICE GURROR hid in offices as the cops wrote out a criminal 1 / 2

Absolutely my best experience at urgent care!! Every employee working that day went above and…read morebeyond to help resolve our problem!! So caring & compassionate!! Will definitely go back.

Great care and attention to detail by Chris and Jordy. I wish Chris was at this location more often…read moreas he's a wonderful health care professional.