I've been at North Star Imaging a few times. The atmosphere is very pleasant, and the staff are very nice to talk to. I thought the technicians were professional and helpful. MB read more

Clueless front desk. Gave me the wrong instructions for my MRI visit even after I called, and therefore turned me away when I showed for my appointment. They rescheduled me, but then called me when I got home with a different appointment time that was ridiculous. So, they jacked me around because of their stupid mistake. I found someone else. read more

I am concerned for the safety of your patients both physically and mentally. I'm very disappointed in the amount of clerical issues that have occurred while using this facility. I initially had to have my MRI rescheduled due to it being entered incorrectly and finding out after I verified what was being done by phone on the day of my appointment. My MRI was initially entered incorrectly and I only found out after I questioned what was being done / listed on the day of my appointment. They looked at the order sent by my doctor and realized the procedure I was scheduled for was entered incorrectly. Additionally, I received a bill after being told I was paying in full -due to my insurance being mis-entered and having a complete STRANGER listed under my account as well. This almost seems like a HIPPAA violation due to me having his name / address. I am beyond upset and concerned that I was billed due to my insurance not paying the bill and finding out this was probably due to someone else being tied to my account and my insurance. I am mortified that I have his full name and address and wonder how safe and secure my information is. Staff is in dire need of retraining. People who need MRI's and imaging services are already stressed out enough and I myself need this for a potentially debilitating disease. This process should have been easy but instead I've had to verify and confirm information that was erroneously entered multiple times. I filed a complaint on the site March 10, as of April 7th nobody has contacted me and I still do not have an updated bill as requested. It says "pending" on the site and when I called to ask for it to be updated I was given the same thing that's on the website from January. I do see multiple claims were sent and paid out by my insurance though. read more

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Had 10:15 appointment today at NSDI 3700 W. 15th St. Asked to arrice at 10:00 to complete sign in paperwork. Was greeted quickly by office staff and they helped me complete needed information and to take a seat. I had just sat down when the technician (Arnessia Cyrus) called me. She took me to test area, was very professional and friendly. She throughly explained testing process and how long it would take. Was in and out quickly and I must say very impressed with office staff and especially how I was treated by Ms. Cyrus. Great experiance with NSDI. read more

The wait time is horrible - 45 minutes. The X-Ray tech said my doctor should have the results in 2 days. After 8 business days, my doctor has not gotten the results. Try to contact them and no one picks up the phone! read more

This place is great. Fast, clean, friendly, professional, and efficient. Free and ample parking. And it's the snacks & candy capital of the world! Unfortunately they took days to send the results to my doc - had to call and ask for them to do it. Worse, if you want your images they won't send them to you (or anyone else) - they only provide CD-ROM copies. Wait, what year is this? Even if I wanted to drive to your office to pick up a plastic copy of my data, what am I supposed to do with it? I haven't had a computer with a CD drive in many years. Cmon friends - let's get your IT house in order. Who is your vCIO? read more

North Star Diagnostic Imaging - Snacks galore! - Diagnostic Imaging Near Me - Plano, Texas

I called Humana and with my plan these are the flat copayments I am responsible for basic radiological services, they confirmed ultrasounds are included in these services. North Star is listed as a freestanding radiological facility in Humana's database: North Star quoted my estimate incorrectly as I would need to pay a $60 copayment. Per Humana, North Star is a "Freestanding Radiological Facility", with my portion being a $15 copayment. Per Humana, they said it sounded like North Star was quoting me as if they were a "Specialist's Office" (which they are not in the Humana database) with a $60 copayment. When I showed up this morning for my appointment, I tried explaining this to the front desk and they refused to look further into the matter. They were adamant that I could not proceed with having my ultrasound done unless I paid the $60 in full or make a payment plan. I agreed to pay $15 cash, however, the front desk said that I needed to provide a credit card so that North Star could charge the balance. I tried explaining to the front desk that I believe my quote was wrong and that I didn't feel comfortable with keeping my credit card on file for charges that are based on an incorrect quote. I understand that in the end once submitted to insurance it would come back as I overpaid and yall would reimburse me, however, I do not have the excess money to just pay upfront and wait to be reimbursed. When I left North Star I drove directly over to another freestanding facility, Akumin, and they quoted me correctly as my copayment being $15 and I had my ultrasound done. A simple call to my insurance could have confirmed this and North Star wouldn't have had to lose a customer. Now on another note, I plan on filing a report with Medicare against your facility because I imagine my elderly mom coming in and she would just pay the incorrectly quoted amount because she would assume that it was correct and then she would forget to request reimbursement. This is not right and could be taking advantage of people on fixed incomes. I know I am just one customer and I may mean nothing to North Star, but a company's demise starts with just one ignored complaint, then another, then another, then soon the company is closing and they don't know why - don't wonder why - this is why! Do better, be better, ALWAYS PUT THE PATIENT FIRST, if this is done everything else falls into place - patients are happy, employees are happy, and the company is happy and thriving financially. read more

North Star Diagnostic Imaging - Diagnostic Imaging Near Me - Plano, Texas

Everyone is so polite and pleasant to deal with. They're always on time and they have good snacks most of the time.

They are all over the place. Nobody knows what they are doing, should have better training all around. only good thing about this place is the snacks they provide, and that should tell you a lot. highly disappointed. read more

Incompetent people.... The recurring problem with this company. Do you really want a company with a history of incompetence and complaints doing your medical diagnostic testing ? We will never go back. Scary read more

Update: I am removing 2 stars for their billing practices. Be mindful & ALWAYS check your claim with your insurance. Both my X-ray & MRI services were FULLY covered by my insurance. However, North Star refused to do my MRI until I paid upfront plus have the remaining taken out my account every two weeks. Once, I realized my insurance covered it, we (insurance & myself) contacted them to ask for an immediate refund & to stop taking my money! Their response "we will not stop taking your money until your insurance proves they paid". So I am currently going back & forth to get my money back!!! This is just a note that places will take your money & never tell you that your insurance already paid. I will NOT be using this center for future services. read more

Little imaging place near Medical City Plano that's simple amazing. They worked with my speciality doctor and PCP doctors office to combine some imaging it I needed. They also worked so well with me. A stressful situation became easy and comfy able thanks to all the staff working together. They heard all my concerns and addressed them kindly and professionally. From front office staff to the techs in the back, everyone was simply amazing. They really put a lot of effort into patient comfort, ease, and care. I highly recommend using this location! read more

My Issue is with the billing department. I set up an installment plan to pay my bill. It was fully paid in October. On December 24 I got an invoice marked "Final Notice" from them showing that I owe $2250 and 0 payments against that amount and it is a final notice before sending the account to collections. No one answers at the phone number on the invoice they provided for service. No one at North Star Diagnostics in Plano can help because they don't deal with the billing and the special number they gave me to call goes to an answering machine and no one calls back!!!! Do not go here for any diagnostic testing unless you want to experience billing problems. read more

I didn't even have to wait! Three very friendly people were working hard to get us all checked in. Radiology tech could not have been better! I was impressed! read more

This place is the bomb! Immediate service; and food while you wait for testing! Though coming here in the first place is. It what was on my list for errands in the day, at least it was quick. read more

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I went in for a diagnostic procedure, but really had no idea of what was involved. Kelly was an amazing tech. She was respectful, concerned, gentle, caring, professional and informative. She had the experience to be able to take all questions in stride, while efficiently conducting the procedure. Whatever they are paying her it is not enough. Based upon my experience with her, and the front desk staff, I would return to this facility anytime I needed this sort of service - and I would highly recommend their facility over all others. read more

Good referrals begat good referrals. I've had more MRI's than I care to admit, but this was my best experience ever. PROS: Easy scheduling-same day if urgent Greeted promptly and friendly Taken back immediately at time of appointment Facility clean, fresh Dressing rooms with electronic locks that work-no keys that get jammed or have germs Procedure fully explained Modern equipment--much more comfortable and quiet--extra points for this! Made so comfortable during MRI I actually slept through it!!!!! CONS: Signage not the best. Drove by twice. A challenge to get to entrance but so worth it! read more

I went to the Flower Mound location and these people don't seem to know what they are doing. i had to go back 4 times to get my stuff done. They made me paid 4 Co-pays for there lack of attention to detail. They don't read the notes on the paperwork. Very unprofessional. THEY DON'T CARE ABOUT YOU! JUST WANT YOUR MONEY!!! I WILL NEVER GO TO THIS PLACE EVER AGAIN!!!!!!! read more

Great experience and thel staff went above and beyond. Maria Hernandez worked so hard to make sure we had no issues with our insurance before we arrived. She communicated extremely well and even when I know she was swamped with work, she made time to help our situation. Alex also helped tremendously. I can't thank them enough. Thank You! From the super friendly staff to the free water/coffee/snacks, this place goes out of their way to make life easy. read more

wowzy . great place to wait while getting an xray. April and Courtney were very helpful in explaining what to expect while I was there . the best part....wait ...wait...wait... the candy, the cookies, the sodas, my sugar high. I was so happy when I left, I forgot my undergarments till I got outside . lol lol read more

Staff was very friendly and accommodating to get me in quickly due to some urgency in the study I needed. I definitely would recommend to anyone. read more

i've never had an mri before and only had a vague idea of what to suspect. The staff was wonderful and the tech who helped me, Omar, really put me at ease. read more

Great hours and staff. Our tech Lauren C was great and took special care of my Mother (who was in pain at the time).

My doctor sent me to this place for an xray, best experience! Fast in and out. Everyone was very nice, awesome drinks and snacks in the lobby (REALLY GOOD snacks!!). The office is much bigger and nicer inside than I imagined from the outside. I would definitely recommend it and go back anytime. read more

I wouldn't even give them a star, because even when the office is nice it doesn't make up for all of the billing issues that they wont talk to you about because they have a 3rd party billing. I paid upfront for an mri and they never even sent it through my insurance. I had to call 4 times got hung up on twice to even get them to bill my insurance. They still didnt send all of the charges so i had to call again. Once I waited 45 days the statements from my insurance sure didnt match what they had on billing. I had to have my insurance co call them to verify all of the payments and is still pending. The MRI was done 11/19/18 and it is 3/12 and still havent received my full refund. read more

Major billing problem at this location. They overcharged me $175, 3 months ago..all I'm getting is the run around. Still waiting on a refund. read more

This place showed today what Customer Service and patient care is about. I was told at 11 by my Dr. I needed an MRI. With the end of the year and my deductible being paid I called Lori and she told me to come right over. She then spend the next hour fighting with my insurance to get an approval so that the test could be done today. She was tenacious and told me several times to hang in there she would get it done and she did. Kudos to her! At every step she had only by best interest at hear as she was fitting me in and causing herself and Tammy (MRI Technologist) to have to work overtime. Tammy was friendly and gave me great instruction for the test. "Just don't move your leg Mr. Grimes". Well I got bored and messed up the test. She was very nice and redid the part I messed up and then laughed with me about why I messed the test up. I could not have asked for a better experience they both deserve a lot of thanks from me and a bonus for working overtime today to make sure this patient was taking care of in the proper way. Thank you Lori and Tammy you both rock! James read more

The staff was friendly and the MRI images were good. My problem is with billing. At the time of service they collected approximately $600 for the service. When I received my EOB from my insurance I had a $40 copay. Yes, NorthStar had preapproved the procedure through my insurance company. When I contacted them they told me that on 10/1/18 they switched to a third party billing company and I needed to contact them. After using a useless automated system I was put on hld due to "an unusally high call rate". It is now almost 2 months since the service and my insurance company has told me they sent a check, they say they don't have it and I am stuck somewhere in the middle. I would avoid this facility. read more

Wow this place was really nice the receptionist is very nice very clean very down-to-earth . Coloring books for the kids magazines coffee and snacks and sodas.had to get my sons leg x-rayed . everyone was so nice this place is a five-star . Have to give credit where credit is due read more

Imaging services were fine, but the billing department is incompetent. The insurance company paid more than they had expected, and they readily admitted I was owed a refund. After four months and five conversations later, they still have not issued the refund. I have received excuse after excuse, and still no check. I recommend you find another provider. read more

Can't say enough good things about the quality of this diagnostic center. From the moment I stepped in the staff was courteous to the locker area that wAs clean to the technician that offered to play music for me while I was in the MRI machine! I chose NPR!! ;) thanks for making a hard time easier read more

They deserve negative stars. Their billing doesn't outreach to insurance correctly. This was a headache in calls to ensure they communicated with insurance on their submissions. TERRIBLE! read more

Staff was super friendly and efficient. You could tell they were busy, but still kept a smile on their face and were super courteous. Great facility that you can tell appreciated it's patients with how well stocked they are with snacks and drinks. So welcoming there! read more

This place sucks - they are greedy and force you to use insurance when you want to self pay. They are contracted to their insurance company and care more about their relationship with them then addressing client needs. read more

I'm not complaining about the medical service part and thank for that. I'm giving the one star totally because of the billing department. I got a bill about three months later after the service for my son. Both patient name and insurance info were wrong. I could correct the insurance info online but couldn't change the patient name. After lots of times trying to call them, finally got connected with a representative. I told her to change the patient name and file the claim again using the correct info. She was so~~~~ rude!! She didn't listen to me at all. Just kept yelling at me and asked me to contact my insurance company during the whole conversation. I understand that they have filed the claim before sending me the bill. But that's using even wrong patient name, ok?!! How could you get approved?!! It's not my fault at all!!! Why yelling at me instead of apologizing for your fault?!!! I never made any negative comment anywhere but this time it made me really angry!!! I have to tell anyone to be cautious about this place, especially the billing department!!!! read more

I had the best experience at North Star. Stefani and Nikki were so wonderful and are such great assets to this company! Highly highly recommend coming here! read more

This was a very positive experience. Lauren was very professional and carefully explained every step of the CAT scan procedure. Would recommend to anyone needing imaging services. read more

I went to this location to have pre-op xrays taken. Courtney took care of me. She was thoughtful, courteous, very professional. If I ever need to get xrays again, I will return to this location and ask for Courtney! Thanks, Courtnery!! I LOVE LIME!!! read more

This is a great place. An orderly, prompt, and pleasant staff. The waiting room is comfortable and stocked with an assortment of snacks. Our technician, Melanie, was knowledgable and professional, as well as very compassionate with my son. He was having an anxiety attack. She knew exactly what to do to calm him down so she could complete the MRI. Thanks Melanie for making this a wonderful experience. read more

I have had three images done with North Star. As far as the images go, there's no concern. The concern is with their billing. Having met my insurance deductible, I questioned whether or not I would owe anything for today's visit. As I was thinking about it, I realized that I probably didn't owe from my second visit in March and might possibly have a credit on my account. I persisted in asking the office staff to contact their billing department. When they did, I learned I had a $27 credit. I inquired why no refund had been issued and was told that I would have to call and ask for my check! When I called the billing department and inquired why refunds were not automatically generated by their system when credit balances appeared, I was told that they only have one lady who deals with "hundreds of claims per day and tries her best to catch refunds." In other words, they have NO system to issue refunds.. only if the lady happens to catch it or if they get a phone call. This is not an acceptable system. read more