Easy, fast, and friendly in all parts of the process. Communicated with my healthcare provider so…read moreno surprises in cost.

I went here for my yearly mammogram. I filled out my paperwork, handed it in, then returned to my…read moreseat. All the while, the ladies in the office/counter area were out of sight, chattering, laughing, and having a good ole time. Then, one of the ladies called me up to the counter to give me another form to fill out, since I was evidently given the wrong paperwork previously. There were only 2 or 3 people in the waiting area, but I had to wait approximately an hour. I was actually questioning my decision to have my mammogram at this place, when I was called back. The lady who did my mammogram was very sweet, caring, and professional. I wish I could remember her name, because she is the only reason I am giving this place 3 stars.

Had a CT scan for lower back. Sole tech in the room had no idea how to get me off the table…read moreafterwards since I was unable. She called in a man to help and he had no idea either. I felt my back spasm in pain as they were trying things that didn't work. Neither asked me where my pain was. Since they are obviously not trained for this, they should have fetched a PT (in the same bldg, next door).

MRI Care Quality- technician needs more training in administering MRI…read moreBilling is slow and non-responsive to the customer. Had MRI in April did not recieve my refnd until June 21,205 after mutiple call and emails.

Everything about this location is amazing! From scheduling the appointment and walking through the…read morefront door to speaking with the specialist and getting your mammogram, the entire experience was exceptional. The facility is extremely clean, welcoming, and inviting. They don't rush you, yet you're still in and out in a timely manner. You can genuinely tell that everyone there loves what they do and truly cares about their patients. Highly recommend!

I'm so glad I choose this location. Upon my arrival, I was pleasantly greeted by Cynthia who got…read moremy signed in and registered and walked me through the process. Cynthia was extremely friendly and any anxiety I had was put as ease. The location was nice, clean and calming, and once I was registered I was brought back pretty quickly. The technologist Mary Pat was also very nice and explained the process thoroughly and she was quick and efficient. She advised of how long it would be before my results and I was on my way. I had a good experience and appreciate the ladies who work here, I would highly recommend this location.

Summary: I…read more*recommend* Envision Imaging on Plano Pkwy for patients in the area who have Diagnostic Imaging orders from physicians and surgeons. Details: Envision Imaging is conveniently located on Plano Pkwy near Marsh Lane. Gorgeous and sparkling clean medical office building. I had an MRI and CT Scan this week at Envision Imaging. Nurse was professional, a good communicator, friendly, and cheerful. It is wonderful to have a nurse who smiles and can relax a patient. Nurse explained everything in an easy way for me to understand. I appreciate her expertise and her willingness to have short conversations with me. She gently inserted the catheter that was used for contrast dye. She also gently removed the catheter after the procedures were complete. MRI and CT technicians were also professional and good communicators. They also explained everything ahead of time so I knew what to expect. Two days later I returned to Envision Imaging to pick up my CD-ROM of previous imaging. I also picked up a CD-ROM of the MRI and CT that Envision Imaging performed. Front desk staff was friendly and efficient. They quickly provided the 2 CD-ROM that I ask for. Thank you to the entire staff at Envision Imaging on Plano Pwky. I recommend this to patients who need diagnostic imaging. - SS

I truly appreciate all professionalism in their office. From the moment you walk in they greet you…read morewith a smile and make your check process smooth. The technician that perform my MRI both times made me feel at ease. The offer you music that makes you feel comfortable. I would use the imaging office as much as possible.

Have used this facility multiple times. Recommend for convenience, staffing, and efficiency.read more

The scheduling process was very easy, the staff was polite and professional and the facility was…read morevery clean and organized. To receive my results was the best I have experienced.

Registering on line was easy and helpful; much easier than doing there. I arrived early to check…read morein and was taken back for my X-ray ahead of my appointment time. Entire visit was under 10 minutes. A very good experience.

I have had several images at Touchstone It's been so far good experiences with Touchstone Imaging.read more

I called and scheduled an appointmen,when I came,no one was there,it was just closed,I called them…read moreagain and they told me they decided to go home early????????

Waited over one hour while front desk personnel played cards and joked. Paid premium out of pocket…read morecost to watch staff play cards. Totally unprofessional.

We had an amazing experience at Texas Health. Dr. Gross, the nurses, and the entire staff were…read moreincredible from start to finish. Everyone was kind, attentive, and truly cared about Don and our family. They made a stressful situation so much easier, and we're beyond grateful for the excellent care he received. Thank you for everything. You all are the best! Dr. Gross visited us twice a day while we were in inpatient and updated as well as encouraged us.

Easy for me to give 5 stars for several reasons. Overall the staff, nurses, doctors were first…read moreclass and friendly. They were very careful to follow their checklists and make notes on one's condition. Don't want any surprise on the operating table. My procedure was somewhat elective and not urgent care so no emergency issues. I went one day for getting checked in and simple tests. Back following week for day surgery. A few tips to make the process less painful (ouch!) and less stress. Parking available fronting Parker Road but if full plenty in rear (east side), park and walk through hallway to front. Go to check-in desk first assuming doctor's office has setup appointment. You get a pager which when goes off go to numbered station to be admitted for tests. If there for surgery check-in same place and wait for pre-op nurse to take you into back. IMPORTANT NOTE: if they are going to put you under you must have a patient advocate (spouse, significant other etc) with you to hear/read all the instructions. You will be too doped up to remember or drive home. You will get lots of pre-op and post-op instructions in writing and verbal. Pay attention. While in surgery your patient advocate with be given a pager, visitor wristband and a card with your patient nr. on it. That way the advocate to following the status of patient from pre-op, surgery post-op etc. BTW: after your first check-in the Health Center will send you an email to setup an optional account to communicate with doctor/nurse if needed. The Center posts results there which if you want can be securely forward to another doctor.

Great Place with a Great staff Highly recommend Gateway to…read moreother people I was a walk in and was treated as a regular person. Thank you all .

I've been to this location twice for MRIs. I show up at my appointment time and both times I've had…read moreto weight over 1.5 hours. When you ask what the hold up is you're always told that you're next. Ridiculous.

Their medical billing practices can be considered shady at best. They change billing systems…read morefrequently and when they do they reopen accounts and attempt to collect again even if the bill has been paid and the bill collection is in violation of Texas State Law.

(Now called Castle Hills ER)…read more Doctor was condescending and borderline rude. Cannot recommend.