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Prime Diagnostic Imaging

2.4 (40 reviews)
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Updated 2 weeks ago

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Prime Diagnostic
Victoria E.

I have to say this location or this imagining center needs a facility manager. What a horrible experience. From trying to make an appointment- when you call you get into an automated circle, for over 9 minutes never a person and then the option to leave number for call back that never happened. Not until 3rd try when I left my concern on a recording never a live person how we could not get through to make our appointment now 2 weeks out from trying. Nice young man called back 4 days after my last message telling me we could only have test at Plano or Duncanville the local site did not do test. So we set our appointment in Plano. Received 5 text's reminder's about confirming my appointment. I did each time and wished I got this much attention when trying to get in for our appointments. Showed up 15mins early, lady who greeted us checked us in and informed my ins plan did not pay. They had someone else information as we have never been there and they never asked for our insurance in advance. I did call my insurance beforehand and was informed both plans covered this test . Young lady at desk informed us since they checked wrong insurance- that is would take 3-5 days to contact our Dr and get medical necessity for test and then we can reschedule! Really we came for 2 appointments we made over 2 week ago, took us 9 days to get some one to call us for appointment. My biggest complaint would be the young lady who worked the desk never apologized for there mixup and our inconvenience. We where sent away until they do there job. Not sure how long they will keep doors open with this lack of customer service- yes we are the customer. Opening up a for profit healthcare facility such as this, you need some management. We both where scheduled for a test we never got. Shame on you Primer Imaging. We will wait to see if your staff does there job and calls us back for that appointment.

Note that she wrote, handing it to me with purposely inaccurate information.

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2 years ago

Came for a Calcium score test. Staff was friendly, professional, and helpful. Bill was explained to me ahead of time, so I had no issues.

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Review Highlights - Prime Diagnostic Imaging

I was given a blanket because it was very cold, given reassurance when my nerves were wanting to be claustrophobic.

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Advanced Body Scan of Texas

Advanced Body Scan of Texas

(25 reviews)

Ok so I went here for a CT Scan - first saw their booth at the State Fair. My husband and I…read morethought it is a good idea to get this done - since I have read how great they are for density and evaluations of the heart and lungs (which are a high percentage where people have silent problems going on !) He never had a complete physical yet and this wd be a great start - so I also wanted one even tho I get annual physicals - I know if Jason Witten is a spokesperson this must be a legit company and it is! We both set up an appt and our 2 heart and Lung scans only cost $99 for two people as a couple. Low and behold after the Scan we both found out things about our health we needed to be alerted to! He had a heart artery blockage and I had a leak in a breast implant . We found out fast and went to our personal physicians after our findings and got taken care of. This is LIFE SAVING -EXACTLY LIKE THEY SAY!' we are so glad we both went. Just go and get yours done -it was easy and fast and the people are caring, knowledgeable, and great. They also have lifetime packages or short term packages that you can take advantage of for savings on future CT Scan costs too. (Normally costs for CT scans are over $1000 -$2000 per area. They are beneficial to those of us who are wanting to stay ahead of their health and preventing major health issues.

I definitely should have read the reviews first before paying for the couples heart scan at the…read morestate fair. For starters. I never received a reminder call or text about my appointment. The info that I had from the fair was all that I ever received. The price for the CT was pretty fair,but it's obvious that the goal is to get you to upgrade to the more expensive package deals. As others have mentioned, the "health consultant" that you meet with prior to your service is actually a sales person with no healthcare background. Also, you have to request your images as they do not come with the final report. The experience was a little off-putting, but I did get some insight from the heart scan.

Envision Imaging of Plano

Envision Imaging of Plano

(51 reviews)

Summary: I…read more*recommend* Envision Imaging on Plano Pkwy for patients in the area who have Diagnostic Imaging orders from physicians and surgeons. Details: Envision Imaging is conveniently located on Plano Pkwy near Marsh Lane. Gorgeous and sparkling clean medical office building. I had an MRI and CT Scan this week at Envision Imaging. Nurse was professional, a good communicator, friendly, and cheerful. It is wonderful to have a nurse who smiles and can relax a patient. Nurse explained everything in an easy way for me to understand. I appreciate her expertise and her willingness to have short conversations with me. She gently inserted the catheter that was used for contrast dye. She also gently removed the catheter after the procedures were complete. MRI and CT technicians were also professional and good communicators. They also explained everything ahead of time so I knew what to expect. Two days later I returned to Envision Imaging to pick up my CD-ROM of previous imaging. I also picked up a CD-ROM of the MRI and CT that Envision Imaging performed. Front desk staff was friendly and efficient. They quickly provided the 2 CD-ROM that I ask for. Thank you to the entire staff at Envision Imaging on Plano Pwky. I recommend this to patients who need diagnostic imaging. - SS

The staff of this place is so disrespectful my experience here was really bad they were so rude the…read moredidn't even acknowledge me they didn't even know what my doctor ordered and were confused the entire time and the way they were talking to me was so rude and unprofessional

Prime Diagnostic Imaging - diagnosticimaging - Updated May 2026

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