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Trinity Medical Center

1.0 (2 reviews)

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13 years ago

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16 years ago

not good for a hospital to get a 1 star rating...very disorganized hospital...which is dangerous if your the patient.

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Carrollton Springs

Carrollton Springs

2.0(116 reviews)
1.6 mi

I just checked out - I've been here 12x for different reasons. To be fair, I will list the pros &…read morecons. Pros: some staff - like Nurse Chris, Cheryl, Sarah, Charles. There are staff and doctors that do care, whether you are in for detox, mental health or both. My week went fine until Saturday hit. Cons: weekend staff - mostly the techs. Some techs find it funny when a patient self harms. When I punch a wall, instead of being met with something to make my anger go down, the techs all laughed at me. They have ZERO business being mental health techs at a mental health facility if you LAUGH AND/OR TALK SHIT about patients when you think we can't hear you while we are supposed to be asleep. That's shameful. The nurse practitioner on the weekends? A JOKE. She can't write new meds or mess with controlled substances. She has NO BUSINESS working in a place where you can't do that because I needed a LOT of meds changed on Saturday. And she changed nothing. Wouldn't even let me take magnesium for no reason. She kicked me out of the room when I was doesn't done with my questions and my insurance pays YOU! She went to help other patients and then help me last. She even escorted the patients to lunch bc "they must be hungry it's lunchtime." Am I not a person? Do I not need lunch? It was WORTHLESS talking to her. CS needs actual doctors on the weekends. Saturdays therapist locked me out of group bc she "didn't see me". Patients told me they kept telling her that I was behind the door. Then Sunday rolls around, the same techs are working. They decided to mess with me and put on the Meadows Unit. (There are 4 units). The meadows unit is where the COMPLETE CRAZIES are. You should not put a trauma patient on that unit EVER!!!! There was such loud kicking and screaming and breaking property. Anyway, it was a power trip and it was fucked up but I left the place. I'm unhappy this time around with what I stated above, but appreciate the good. Do better CS

Absolutely unacceptable experience at Collin Springs…read more As a parent with a court order granting me access to my child's medical information, I was repeatedly denied basic communication regarding my daughter's treatment and discharge. My calls were ignored, my questions went unanswered, and it took nearly a week to receive a response to a simple email. This is not just poor service--it raises serious concerns about compliance and patient rights. When I showed up in person, the situation got worse. The front desk staff was rude and dismissive. I asked to speak with a therapist or someone in charge and was told to wait. I sat in the lobby for over an hour, only to find out that staff had left while knowing I was there waiting. That level of avoidance is both unprofessional and concerning. During this process, I also spoke with another parent whose child experienced similar "treatment"--which appeared to consist largely of children sitting in a room for hours with little meaningful engagement. That is not acceptable for a facility entrusted with overnight mental health care for minors. At no point did Collin Springs make any effort to: * Communicate clearly * Include me as a parent * Provide reassurance about my child's care Getting basic information felt like pulling teeth the entire time. What's most telling is that after failing to communicate throughout my child's stay, they had no issue reaching out when it came time for billing. This facility showed a lack of transparency, professionalism, and respect for parental rights. Based on my experience, I would strongly caution any parent to think twice before trusting this place with their child's care. Avoid this facility if you have other options.

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Trinity Medical Center - medcenters - Updated May 2026

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