Amazing doctors, nurses, and all support staff. I had total knee replacement with Dr. Roger Emerson…read moreand great care from everyone in the hospital. I would give the food a five star rating because it was delicious and always hot with a great variety of choice.

Emergency wing left much to be desired. Parking with construction was frustrating to navigate and…read moreaddress designations were difficult to find. Most of the staff including security were just chirping away with each other, on phone, or had headbuds on. Navigating rooms was like a maze and very cramped.

My dad was transported to MCP on June 19th after a fall in the nursing home. The staff here were…read morewonderful. Kaitlyn my dad's ICU nurse was phenomenal. Anna my father's second nurse was also wonderful. The doctors, nurses, therapists and everyone I spoke to were super friendly and helpful. When I had to leave my dad I felt that he was in safe hands and would be well taken care of. My problem didn't arise until I tried to get my dad's caseworker Natali to help me send my dad to another facility because I was worried about my father's safety at the facility he came from. She absolutely would NOT help me get my father to a facility that I felt he was going to be safer at. She informed me it did not matter that I was his POA and his only point of contact. I had transportation lined up and the facility was waiting to take my father but Natali thought she knew better than I did what my father needed. I even sent her the Texas law number stating a concerned family member can remove a loved one from an usafe facility but she refused to acknowledge anything I was saying. So, while I say if your loved one ends up in ICU know they'll be in safe hands. But if you end up with Natali as a caseworker and you're tyring to protect a loved one, I would suggest having an attorney on hand and every legal document you can find because she simply will NOT help you protect your loved ones.

Go Any Where But Here. They USED to be so good that's why I…read morechose them last month and today when told to go to the ER by my doctor. Never again. On both visits I have been in the er unit over 12 hours without getting a room. This time it has been multiple hours since anyone has even come in to talk to me or update me on anything. It is now well past breakfast time and no offer of anything to eat has even been offered. I am shaking and diabetic but apparently they could care less. I had some crackers in my bag but they haven't helped much at all. I have a huge headache and nobody is telling others to at least keep the music on their phones down. This is just ridiculous. They are just shuffling us some chair to chair. Want to feel like no staff member or Doctor gives a crap then go ahead and go to Medical City Plano. I will go out of my way to tell others to Never go to Medical City Plano if they are looking for even half decent care. 13 Hrs in here, Super shaky and need food.

Came in for 2nd degree burns. Everyone was nice, it was quick, they took care of me for my burns.read more

This is not where you want to go in an emergency. The doctor did not examine me and said he could…read moreonly treat symptoms not run any tests. Nurse did not use gloves and told me not to eat anything for 12 hrs. Doctor reluctantly gave me fluids and they left me in a room with a beeping machine for hours. I was so sick I could barely move. I had traveled to Mexico City and had diarrhea for 11 days and had not eaten a meal the whole time. I ended up having to go to UTSW where I was properly treated and given meds. Baylor, you need to shut this "hospital" down. Looking for help in the middle of the night alone and I picked the wrong place.

Great hospital, Had a friend who had a baby here…read more Nice and friendly people who helped us

My 78 y o dad was seen in their ED last night for a fall with head strike. He couldn't even tell me…read morehow exactly it happened. He has a hematoma with a lac on his head. He was seen in that ED a few weeks prior for profuse epistaxis, no labs done, likely from high BP. There's a language barrier and he's not the best historian, so I'm not sure how they were able to obtain info if he is on any blood thinners or his current symptoms. I've been a nurse for 15 years inc at a level 1 trauma center, and I've never heard of a 78 y o with a fall and head strike with unclear mechanism and possible LOC not get a CTH (and maybe a c-spine while at it). It's a 10 min thing and is not unreasonable, it's not like I'm talking about a CTA of the Chest. My mom tells me he's now altered, dizzy and nauseous at home, which prompted this review. I really hope he doesn't have a subdural or an ICH, esp given his high BP. I understand he may not have had sig focal deficits, but given all the above, scan the damn head.

I cannot say enough wonderful things about Baylor Scott & White The Heart Hospital, Dr Catherine…read moreHarrington and the incredible team who cared for my father. During what was such an emotional and frightening time for our family, they treated my father with so much compassion, patience, dignity and genuine care. Dr Harrington is an incredibly skilled doctor along with the nurses and staff members who came into his room, we felt that he was truly seen as a person- not just a patient. They took the time to answer our questions, keep us informed and make sure my father was comfortable and cared for every step of the way. Their kindness and professionalism gave our family reassurance when it was needed the most. I am beyond grateful to everyone at Baylor Scott & White for taking such good care of my dad. Thank you for the long hours, compassion, the encouragement, and for treating him like he was your own family. We will never forget the care you showed him or the difference you made for all of us! Thank you from the bottom of our hearts! The Badilla Family

I had to go for a cardiac MRI and from the moment I dropped of my car to being walked back out the…read moredoor, the service was wonderful. I didn't even have to wait for my appointment. I got there a little early and it started right on time. The people who did the MRI were kind and professional. They walked me through every step and calmed my nerves.

Bob W. - Plano, Texas The doctors (Cardiologists) here at…read moreBaylor in Plano, Texas are excellent....all 5 Star in my book. I do have a problem with the 7 story Parking Garage. The lighting in this 7 Story Parking Garage is very poor...so I reported it to the Baylor Police Force as well as to The City of Plano's Inspection Department. The City of Plano told me that the Hospital Garage Lighting is in violation of the City's "Lighting Codes"...and they have 30 days to ensure ALL lights are functioning. It's dangerous to walk through that garage & even drive through it. 4 months ago, I tripped over a concrete curb stop that IMO shouldn't have been there...luckily caught myself with both hands (as I have a Pacemaker & an Aortic Aneurysm I need to protect). Now, 4 months later both of my hands and my arms are still a bit sore. At age 76, falls can be very life threatening. I also informed OSHA that IMO, this 7 Story Parking Garage is not safe.... due to the poor lighting situation and the inappropriate placed "curb stops" in this garage. There must be thousands of patients who use this 7 Story Parking Garage every week....it MUST be safe for ALL patients an visitors! Also, IMO, both ER's are very understaffed and overwhelmed...3 to 5 hours to get in and out. Otherwise, I feel this Baylor Scott & White Hospital really is a 5 Star Hospital....I do highly recommend it to everyone! NOTE: I am in Plano, Texas...NOT San Francisco, California.

Always the best care....on time, thorough, reliable, and patient driven! Dr. Verma and his entire…read moreteam treat you like family. I can not recommend enough!

**Complaint Regarding Dr. Krupa Patel and Methodist Richardson Renner Gastroenterology**…read more My name is Chelsea Edwards, and I am submitting this complaint regarding my treatment and subsequent dismissal as a patient by Dr. Krupa Patel at Methodist Richardson Renner Gastroenterology. I have been a highly complex gastrointestinal patient under the care of this practice since approximately September 2024. My medical history includes significant gastrointestinal disease and multiple major abdominal surgeries, making continuity of care especially important. Due to the complexity of my medical condition, I have relied heavily on specialty gastroenterology care for ongoing management and treatment. Approximately six to eight months ago, I had a difficult encounter with a nurse practitioner within the practice. During that interaction, there was a disagreement, and I expressed my intention to file a complaint with the Board of Nursing regarding my concerns about that encounter. Following discussions with upper-level management within the practice, a decision was made that I would no longer see that specific nurse practitioner. However, I was specifically informed that I could remain a patient of Dr. Krupa Patel and continue receiving care through the practice. Following that incident, I had no further conflicts, confrontations, or negative interactions with Dr. Patel. In fact, I did not see or speak with Dr. Patel after that event. There were no discussions regarding concerns about my behavior, no warnings, no requests for a behavioral agreement, and no indication that my relationship with Dr. Patel was in jeopardy. In recent months, my health began to decline. I developed worsening esophageal symptoms and believed I required an esophageal dilation, a procedure I have needed in the past. As my symptoms worsened, I repeatedly contacted the office seeking assistance. Numerous telephone calls were made to the practice, and multiple portal messages were sent. These communications should be documented within the medical record and communication system. During this time, I repeatedly sought help but felt I was given inconsistent information and delayed responses. Despite my efforts, I was unable to obtain timely intervention for my worsening condition. What is most troubling to me is that I never personally spoke with Dr. Patel regarding my concerns. I was never given an opportunity to discuss my symptoms directly with her, nor was I informed that my status as a patient was under review. Instead, while actively seeking medical care for a worsening illness, I was abruptly informed that I had been discharged from the practice. If the physician truly believed that the therapeutic relationship had become irreparably damaged months earlier, I question why that determination was not made at that time. The practice had every opportunity to formally discharge me following the earlier disagreement involving the nurse practitioner. Instead, management specifically chose to keep me under Dr. Patel's care. It was only after I became ill and began requesting evaluation and treatment that I was suddenly dismissed from the practice. I am also confused by the language contained within the discharge notice. The letter reportedly stated that Dr. Patel would continue to provide emergency care for a period of 30 days. If my conduct was truly so problematic that dismissal was necessary, then it seems contradictory that the physician would still agree to provide emergency medical services during that transition period. This raises legitimate questions regarding the actual basis for the dismissal. Equally concerning is that I never received proper notice of the discharge in a timely manner. I was actively attempting to obtain medical care while unaware that the practice had terminated the physician-patient relationship. As a result, I was left without access to the specialist who had been managing my complex gastrointestinal conditions and was forced to seek alternative care during a period of medical instability. I fully understand that physicians generally have the legal right to terminate a physician-patient relationship when done appropriately and in accordance with professional standards. However, my concern is not merely that I was discharged. My concern is the timing, circumstances, and manner in which it occurred. As a medically complex patient experiencing active symptoms, I felt abandoned during a period when I was seeking necessary medical treatment. To this day, I cannot identify any interaction between Dr. Patel and myself that would justify such an abrupt decision. We had no personal conflict, no hostile encounters, and no discussions suggesting that she no longer wished to serve as my physician. Because of this, I am left with the impression that the decision may have been influenced by information or opinions unrelated to my direct interactions with Dr. Patel rather than based upon her own experiences with me as a patie

The staff seemed to all enjoy their jobs and each other. My family dealt with an emergency this…read moreweek and I felt as though it was one of the cleanest and smoothest ER experiences. The free parking garage was such a plus. They also have free parking for admissions.

Excellent ER Experience I had an excellent experience at…read moreTexas Presbyterian Hospital on Exchange in Allen. Intake was smooth and efficient, which immediately helped reduce stress during an ER visit. The facility was very clean and well maintained, and the overall environment felt calm and organized. The healthcare staff were professional, attentive, and communicated clearly throughout the visit. From triage to treatment, everything felt well coordinated and handled with care. This was a reassuring, well-run emergency room experience, and I'm grateful for the level of professionalism shown by the entire team.

First emergency visit ever. I was involved in a hit and run accident on Highway 75 and came in to…read morehave my four level neck fusion checked out because I couldn't move my neck and felt dizzy. I also suffer from a trauma disorder from losing my 19-year-old son; events such as this one spike my stress levels higher than they used to. The nurses were incredibly rude to me. I think I could've gone anywhere else in the country and been treated with more compassion than these two ladies gave to me. Head nurse yelled across the room with a partition between us as a greeting... and for my entire intake never made eye to eye contact with me. They were demeaning, insensitive, neglectful, and careless. Please, if you have a choice of where to go for emergency care, do yourself a favor and go someplace other than this hospital.

Dr. Perijoc is the absolute best, to the point that we didn't hesitate to stay with her practice…read morewhen she went to a concierge practice. If you are wanting someone who sees you within 5 minutes of walking in the door, spends 5 minutes with you and writes you a prescription, you may not be a good fit for this practice. Dr. Perijoc spends time with you, asks a lot of questions and runs tests to determine what going on with you. She writes prescriptions when needed, but she also addresses prevention and suggests supplements to keep you from needing prescriptions. Her knowledge is extensive and she works hard to ensure that you are not put into a box as many providers are forced to do when they have to see so many patients per day to be able to actually make a living. But if you are looking for a quality provider, she is the best we have ever seen. She is careful with your health and works to not over or under treat any condition. I am glad we finally slowed down enough to put our health and that of our kids first. We all see her and all are healthier for it!

The doctor does not do what they say in ordering bloodwork. For me they ordered more than what I…read moreexpected and asked for a specific price on and then sent me an huge bill. Have not been back.

I only come here for OBGYN Dr. Crable who is amazing but the wait , is completely ridiculous appt…read more@1030 arrived 10:27 got called back at 11 after asking is she running behind, only to get called back to room at 11:01 its now 11:46 and Im still currently waiting in this freezer room , I know lunch is at noon so im praying my appt isn't rushed ! Like I stated she is a wonderful doctor but at what length, being in the medical field not sure if its a schedule conflict but her appt should atleast be scheduled 45 -50 min apartment to cut down on waiting. I was suppose to be back to work at 1230 doubt that is going to happen. Frustrated my time is equally important too.

I was treated with caring respect for me and my pain. My back snapped the pain was beyond me. They…read morestarted physical therapy pain management, i have been in the hospital Hamon building 3rd floor. Great Hospitalist Dr Youseef was GREAT. My nursing care and the assistants were also Great. The food could be better don't order anything chicken it's hard as a brick. Tomotoe Basil Soup was Awesome i ate it for lunch and dinner the days.morning omelette is really good too. Housekeeping kept everything very clean. I've never been here before but I'm coming an hour away to be seen if any emergency happens again.