Here's the story, I went in to prime diagnostics. The form my doctor filled out does not have an…read morearea to select elbow, it's Prime's form. So they wrote forearm and bicep. I spoke with the technician prior to the MRI and made sure she was aware that I needed to have it for my lower forearm all the way up to my upper bicep. Because that's where the injury was. She said she would do her best. When I went in to have my MRI read by the orthopedic surgeon, he said the MRI wasn't good and even the report given by Prime states that it does not capture the rupture area "unfortunately, the scan does not cover the distal most insertion". Which is where the rupture occurred. I've been calling and leaving messages at both doctors offices and prime for 2 days trying to get them to re-do the MRi they messed up at no cost to me. i paid cash. Both doctors offices said that they had reached out to prime and not heard back. I spoke with the Prime scheduling department supervisor and the billing supervisor. They kept referring me back to the other departments. I have a short window to complete this surgery but Prime is not providing a good service. I may have to go elsewhere and pay out of pocket again. So frustraing!

The care at Prime was truly 10/10! From the front office to the entire management team--special…read moreshout-out to Ms. Donna--everyone was so kind and attentive. As someone who can only do open MRIs, I really appreciated the warmth, patience, and professionalism of the radiologist and team. Thank you all so much for making the experience comfortable and stress-free. - Miya

Able to make an appointment easily. Waited only a short amount of time in the waiting area once I…read morewas checked in. It took about 5-10 mins to perform the capture of images. I was however surprised at the cost after insurance was applied, it was a very high out-of-pocket. Touchstone did however provide a payment plan, which helped very much.

Choose your battles and be your own advocate!! This review…read moreis for the 1910 N Collins Blvd, Richardson, TX 75080 location. No courtesy at the front desk, they don't really care about YOU. 1) The MRI Tech (Annie) does NOT follow the "sterile glove" policy; she grabbed a handful of gloves from the box, picked a couple, shoved the remainder BACK into the box, they all fell out, onto the unclean table; then put them BACK into the box! 2) She "accidentally" jabbed me in the forearm - with the needle; nowhere close to the area she prepped; then still continued to use that same needle to inject my arm (I stopped her!), she then acted like this treatment was normal! 3) The Manager (Sylvia) did not care and acted like all of this was no big deal as well! Any of these are reason to NOT go to this location! There's so much more to add... but this is the short version! DON'T GO TO THIS LOCATION!!

great place to have an MRI especially if you are claustrophobic. Fast efficient staff. Clean and…read morepleasant staff. On time. The only difficulty is having to deal with corporate to make appointment or have any questions. Corporate is hard to understand and they send you to the wrong place or cut you off, and they don't seem to know anything about the individual offices.

I went to get an MRI. I am claustrophobic so I went to up and open. I was uptight until I got in…read morethe machine. The staff was all very friendly. They let everyone pick a movie to watch to keep your mind occupied while you are in the machine. The teck I had took her time, I am sure she could tell I was uptight. She kept reassuring me and checking on my comfort. I give her an A+. The place was clean and seemed well kept. I would recommend this place. I will also go back if I need any other MRIs. As I was leaving I got a cd to bring to the Dr. I asked if I could view it they said they include a program on there so that I could. Got home and viewed it. I loved it!! I am not sure what I am looking at but it was cool. My opinion A+

Scheduling was super easy. The technician I worked with was friendly and knowledgeable…read more I was told it would take two days for my doctor to get my results and call me back (sounds like a standard amount of time). My doctor called me less than 24 hours later. Great service from both ends!

Don't bother, just got to touchstone or literally anywhere else. The staff is grossly and…read morenegligently incompetent and rude. 1. I realized I lived closer to richardson location than Dallas, so I called the dallas location where 2 separate doctors had sent orders for 2 separate mri. The dallas people said no problem we confirm both orders have come in and we'll just make it to where you can schedule them at richardson. 2. I call the richardson location they CONFIRM both orders but say there is a problem and they need my doc to send a new fax, so I call my doctor and she sends the order again. I call back and CONFIRM that both MRI are going to be done the same appointment. 3. An hour before my appointment they tell me they're running late and delay my appointment by 30 minutes. 4. When I get there they make me wait 40 minutes AND THEN tell me they only have one order. I tell them that their receptionist had confirmed both orders and the same appointment for both. They do a fake apology of the sorry not sorry sounds like your problem not ours. So I only do the one MRI. The tech was rude and combative and the manager was a spineless mgmt type. 5. To schedule the other one they tell me no location has ever had a second order and that I made a mistake or the doc made a mistake. I call the doctor and they explain with a confirmation number from gateway that the fax had been sent received and confirmed. The receptionist says it was sent to the wrong number which the doctor said to them was given to her by gateway themselves. 6. After I leave they find the order, call me to schedule. They tell me they cant even do that kind of mri in the first place which im pretty sure is a lie because they dont want to see me and acknowledge their mistake given that when I originally scheduled they named both orders and confirmed all the details at that location. 7. They tell me that a survey will follow after they schedule and to stay on the line to give my thoughts and then they immediately just hang up. All around incompetent, lazy, late, and incapable of accountability. As someone with chronic pain and too many doctors this place is more a barrier to health than a credible business. Wasted my time which i dont have enough of and my peace of mind which im trying to get back. Wholly unsatisfactory and the staff should be embarrassed. I will be letting all of my doctors know. Ive never had problems with touchstone and will refuse to go to gateway again. Ridiculous.

The front staff, Vickie and Emma are wonderful!! They worked so hard to get me in fast and worked…read morewith my Dr office to get everything needed and did it so fast. The best service!!

This has got to be the most poorly operated facility. I should have followed my gut when I received…read moremy initial call to set the appointment. The girl asked "what insurance do you have". I replied blue cross blue shield. She replied ok I'll need to call them and get it pre-approved. She asked for no additional information in regards to my insurance numbers. I thought to myself they must not have yet taught her anything beyond making calls. Here's the point, she had my member ID numbers etc but didn't know what BCBS means. So I show up today for my appointment. I must say, I saw no one working efficiently. I sat there 35 minutes past my appointment time. I told I was going to leave. They replied oh they are ready now. I go back, strip down and wait another 10 minutes. They take back another lady that stripped down after me. I walk back to see what's going on and I see staff on their phones, laughing and cutting up. My opinion, fire this team and close the boors. They are a disservice to the meaning of health care

Always an impeccable experience. Nurses & technicians are always kind and discrete. Quick with…read moreresults too (which is always appreciated).

Very efficient & professional staff. I have a spinal condition that makes it difficult in…read morepositioning me for alot of test. I'm unable to stand up straight & am bent about 60 degrees to the floor. They used a chair to help position me for my mammogram, everything went very smoothly & the staff member who assisted in my test was very sweet & considerate of my needs & limitations. Dr. Jekot came and examined me after my mammogram & ultrasound & explained what she felt might be causing my breast pain. Emphasizing there was no masses or anything wrong in my breast tissue. I've have been here before & was treated with empathy & respect and found the staff to be very professional & informative. I'll be back again when I need to be tested. Wonderful place to be treated.

Appointment was on time and painless. Techs 'Jimmy' and Murty were great and made sure I was as…read morecomfortable as possible.

I had an ultrasound and CT scan. This used to be such a fine facility, the beat by far, but it has…read morebecome like most other imaging centers now. The techs seem unable to smile or make you feel confident in the care you are receiving. I felt like a bother to them. Yes, they were fast, too fast, focused on that instead of me. Whether it was because of high patient volume, job dissatisfaction, or persinal lack of empathy I am not certain. Other than that, the facility was clean, office staff were professional and courteous,radiologist report was fast, schefuling was mediocre...long wait times on the phone. Leave messages and don't get called back. I called and left a message on the Radiology Ditector's voicemail to ask a question about my exam. She never called back. I was so disappointed, I do not think I will go back.

Nice staff quick fast calm place nice staff, one of the first places I went to when first moved to…read moreTexas.

I have been referred by Dr. Louis Coates for a sonogram of my jaw. I have been unable to contact…read moreANY Rayus location to schedule an appt., as I am placed on hold by your automated answering service. I would tell you how long I was on hold each time, but my patience expired before any of your staff picked up my call. I am still in need of the sonogram. I would like to schedule at your Richardson location, late afternoon Thursday March 5 or anytime on Friday, March 6, 2026. If anyone reads and reacts to this comment, can you please contact me? Sincerely, Al Harvey Alharvey1949@gmail.com 469-222-5499

Excellent heart doctors. The Best care in North Texas! I have two Ablations and my medications…read morehere vs at Texoma Medical went from 13 to 4. The doctors here do not just feed you medicine, they actually lookout for your total care.

liked the staff and my dr very nice and caring . Easy to make appointments. Highly recommendread more

The experience improved from when I first checked in for my daughter. The phlebotomist was very…read morenice and apologized for seeming gruff at the beginning and I'm so glad everything lightened and my daughter had a good experience having her blood drawn. Thank you so much. I do highly recommend this location. There's ample parking. It's just a little chilly in the waiting area so if you're cold natured bring a sweater the office building is very clean and nice.

I'm a fan of Labcorp. Anytime I get lab work done as requested by my doctor, I find a Labcorps…read morefacility where I can do it. They have a lot of locations. This one on Buckingham on the edge of Garland and Richardson is easily accessible. While you can just show up as a walk-in, I recommend you go online and setup an appointment. The online portal will show you all of the Labcorp locations on a map with the exact distance from you so that you can make a choice. You can also see the schedule of availability. If the location you want is booked, try a different location and you will probably get in at a time you want. Most locations have a kiosk where you can check-in as soon as you arrive. This location is still working on getting the system up and running. I prefer the kiosk for signing in because it doesn't require me to interact with anyone. You can scan your insurance card and driver's license in the kiosk too which means you don't have to worry about busy reception staff forgetting to return it to you. Appointments may take some extra time if you have paperwork to complete or if your doctor's orders haven't been received by the facility. The staff there are very helpful in getting things in order. They have helped me with the fax number and email for getting orders sent to them. Price is usually dictated by the type of lab work you are completing and your insurance coverage. The staff will have you sign a paper with your potential financial responsibility if they are unsure whether or not your insurance will cover the fees. This is a good thing because if the amount is exorbitant, you can deny paying the amount and receiving service. My favorite part about Labcorp is being able to get my test results in record time. I can view them online right away whereas it takes much longer before my doctor posts the results on my doctor's portal. In addition, Labcorp will display previous and current lab numbers so that you can see if there has been a change since the last time. The results are easy to read. It clearly shows the normal range and where you fall. You have to talk to your doctor about the meaning of the numbers and results, but if you have previously had conversations about the numbers with your doctor, you will already have an understanding of the numbers.