Fantastic experience. People very friendly and professional. Facilities very clean and tidy. Very…read morelittle weight time and procedure was in and out under 5 minutes. Highly recommended.

Very good timing and behavior of nurse, she was very kind, the office was great as well. I will be…read morerecommending you everybody needs the exam

Very friendly staff and great service. Appt times available and not waiting long for screening…read more Techs very nice and explain each step.

Went for my appointment which took 3 months to get, only to be told it was moved to another day…read more So only choice was to wait 30 minutes for tech to get back from lunch as I had a 1:00 appointment to see if they could work me in. Tech's approved working me in and Ellie then checked me in she was very professional and friendly. Jennifer the tech who did my test was also very friendly and professional. They work hard to ease the patients.

Excellent location with a convenient and easily accessible office location . The staff was very…read morefriendly, welcoming, and helpful throughout my visit. I especially appreciate that they offer Saturday appointments, which makes scheduling much easier for those with busy weekday schedules. Overall, it was a great experience, and I would definitely recommend them

At first I was really discouraged. Doctor sent referral and when they called they indicated they…read moredid not have equipment for the bone density scan so the sent me to the Rockwall location. Got a call stating they don't take my insurance because they are such a new facility so I got referred to the location at Lovers and Greenville. However when I received the call from them I was referred to the one on Merit. Ok so I got confirmation for this location. Than the emails and text messages started. Averaging at 5 text messages and 3 to 4 emails a day till my appointment. Can I tell how annoying that is. Apparently when I showed up for my appointment and told them they just needed to merge my file, really. Also when I tried calling them the person who answered was laughing and really wasn't listening to me. She said come in 15 minutes early to complete your paperwork. You know it would have been nice if this person cared enough to look at my information and notice the problem and corrected it. Now once I got in the check in was smooth and easy. Facility was great and clean. The two ladies that did my scan were great.

How frustrating to deal with this scammy organization. Super unfortunate because we LOVE the…read moredoctors. However, we asked ahead of time and were told they were in network. Months later we are receiving bills saying they are not covered due to being out of network. It is impossible to get anyone to contact us to remedy the situation. I have been calling, messaging, waiting on hold in chat, doing everything possible. They say they will contact within 24hrs but this is a lie. They never contact us back. For as many people that are commenting the same things...we should look into a class action lawsuit. I think there's no way it's legal to have no way to discuss bills.

TRA has good radiologists, but their billing office is terrible! I was recently referred to TRI by…read moremy doctor. I filled out all the usual paperwork and presented my insurance card on check-in. Then I get a text to their patient portal to "pay the amount due" for the procedure. I was surprised when I saw the amount because I knew my insurance would cover it. When I tried to edit the insurance information on the form (a different carrier, member number, etc.) it kept giving me an error message. I called the number to speak to a live agent, explained the issue and gave him the correct insurance information. He assured me that TRA would submit the claim to my carrier. Two weeks later I get the same text, the same wrong information. Again I called, same result. I just got a third text today. Again I it wouldn't let me edit the insurance information! They better get this straightened out before I bring in an attorney!!

Here's the story, I went in to prime diagnostics. The form my doctor filled out does not have an…read morearea to select elbow, it's Prime's form. So they wrote forearm and bicep. I spoke with the technician prior to the MRI and made sure she was aware that I needed to have it for my lower forearm all the way up to my upper bicep. Because that's where the injury was. She said she would do her best. When I went in to have my MRI read by the orthopedic surgeon, he said the MRI wasn't good and even the report given by Prime states that it does not capture the rupture area "unfortunately, the scan does not cover the distal most insertion". Which is where the rupture occurred. I've been calling and leaving messages at both doctors offices and prime for 2 days trying to get them to re-do the MRi they messed up at no cost to me. i paid cash. Both doctors offices said that they had reached out to prime and not heard back. I spoke with the Prime scheduling department supervisor and the billing supervisor. They kept referring me back to the other departments. I have a short window to complete this surgery but Prime is not providing a good service. I may have to go elsewhere and pay out of pocket again. So frustraing!

The care at Prime was truly 10/10! From the front office to the entire management team--special…read moreshout-out to Ms. Donna--everyone was so kind and attentive. As someone who can only do open MRIs, I really appreciated the warmth, patience, and professionalism of the radiologist and team. Thank you all so much for making the experience comfortable and stress-free. - Miya

The young lady and her supervisor checking me in for appointment should be trained in compassion!!!…read moreThey appear only to be worried about money. My profile information hasn't changed in at least TEN YEARS. Why must you reverify my insurance information.? Your company verified my information when the appointment was made. Finding a different PROVIDER!!!

Great staff at the medical city location. I was checked in by Tawanna within 2 minutes of my…read morearrival and my exam was performed by Saeeda on 1/25/2025.Both ladies were very professional. I have been going to Solis at Medical city location for many years and always had a great experience. Thank you to all of you for dedication. You are saving lives.

Morgan was THE BEST. I will be requesting her for any and all future appointments. She made me feel…read moreso safe and comfortable. Thank you Morgan :')

Everybody there was so friendly. Stephanie was very good with the scanning. The report afterwards…read morewas so easy to read and understand. Thank you