TRA has good radiologists, but their billing office is terrible! I was recently referred to TRI by my doctor. I filled out all the usual paperwork and presented my insurance card on check-in. Then I get a text to their patient portal to "pay the amount due" for the procedure. I was surprised when I saw the amount because I knew my insurance would cover it. When I tried to edit the insurance information on the form (a different carrier, member number, etc.) it kept giving me an error message. I called the number to speak to a live agent, explained the issue and gave him the correct insurance information. He assured me that TRA would submit the claim to my carrier. Two weeks later I get the same text, the same wrong information. Again I called, same result. I just got a third text today. Again I it wouldn't let me edit the insurance information! They better get this straightened out before I bring in an attorney!! read more

How frustrating to deal with this scammy organization. Super unfortunate because we LOVE the doctors. However, we asked ahead of time and were told they were in network. Months later we are receiving bills saying they are not covered due to being out of network. It is impossible to get anyone to contact us to remedy the situation. I have been calling, messaging, waiting on hold in chat, doing everything possible. They say they will contact within 24hrs but this is a lie. They never contact us back. For as many people that are commenting the same things...we should look into a class action lawsuit. I think there's no way it's legal to have no way to discuss bills. read more

It is impossible to get anyone on the phone. I have waited on hold for hours over multiple attempts. They give a call back option but no one ever calls. They send a bill for the entire amount but have not filed with insurance. They will only give the option to pay the entire amount. I am happy to pay but this is the worst provider I have ever worked with. Through other reviews I was able to speak to a person. Amy 972-999-1789 read more

MRI appointment right away. Super nice people who dealt with my insurance for me and were sweet to me the whole way. I showed up late due to a misunderstanding on my part and was treated extremely well in spite of me being the problem. They got me in and interpreted my results the next business day. Very happy. read more

The care I received was excellent, but their billing process is a nightmare. For over four months, I never received an actual bill. Instead, they sent vague text messages demanding payment--messages that looked like scams, providing no details about what the charges were for. Naturally, I blocked them, assuming they were fraudulent. To my surprise, those texts were the only method they used to send bills. When I realized I hadn't received a proper bill, I reached out to them myself. That's when I discovered their sketchy billing system. I submitted the bill to my insurance and had it paid, only to later find out they still sent it to collections. When I contacted the collections agency, they weren't surprised--it seems this is just how this company operates. Their billing practices are absolutely terrible. read more

Very hard to work with Can not get a hold of anyone Billing was incorrect and it took months to fix it read more

My mom keeps getting messages to pay a radiology bill...the thing is she's never been to see them or a patient of them. Fraud!

I have been dealing with this organization for several years. My mother's care goes through the main Baylor Scott & White Medical Center in Plano. Texas Radiology Associates is the group with which BSW is contracted to provide radiology reading services. As such, any time you have a XRay, Ultrasound, CT Scan, or MRI done at BSW Medical Center, TRA is engaged to provide the radiology read, and you (the patient) are now responsible for their services. You cannot select another radiology service. Going back to 2021, every single time my mother has had a scan, TRA has attempted to bill us for the full amount of the scan, with no adjustment or payment from insurance. Every time, they "submit" the claim to insurance, but inevitably they submit it to Mom's secondary insurance first, and Medicare second. As such (inevitably) both Medicare and BCBS decline payment BECAUSE THEY WERE BILLED IN THE WRONG ORDER. 6 months after care, we get a bill from TRA, I invariably have to call them directly, they apologize and rebill to the proper locations. I could forgive this error once or twice, but this has happened about 10 times in the last 3 years. I've advised them of the error repeatedly, and they have not fixed Mom's account. They claim the hospital is telling them the incorrect order, but I've confirmed with registration every time that they have the insurance in the right order, and that it is being reported to sub-providers in the correct order. I'm fed up with dealing with this because it feels like a deliberate attempt to prevent lower insurance payments or adjustments to the bill and make the patient pay for the whole thing. If I had any choice other than to use their services, I would do so. read more

Wish I could give 0 stars. Received services from this company during my stay at the hospital for appendicitis and got a bill after. I paid it, but they sent me to collections. No big deal, probably an accident - called the collections agency to get it taken care of. A month later I am still getting calls from the collections agency saying that they cannot confer with TRA that my bill has been paid, despite my online account showing $0. I have tried calling TRA to get this sorted out multiple times and getting ahold of anyone there is proving impossible. So I continue to get calls from a collection agency for a bill I paid a month ago because this company is not updating their records. read more

They do not answer at all on the phone number provided on billing [972-474-8974] and the alternate phone number [(972) 867-7862] for this business loops back to the billing phone number! Expect to call first thing when they open, be on hold for the day and then disconnect at end of day! Ridiculous! They have insurance on our bill that we don't know where they got the policy number from, it isn't ours or active insurance. We have been trying to call to give them insurance and they are billing full amount. Terrible service and scammy. They should be ashamed of these practices preying on people. read more

Received notice that an overdue bill was going to go to collection agency. I called them immediately and reaching them was impossible. Fifty percent of their voicemail prompts do not work and I was left on hold forever (on hold as I write this). Examples of failed prompts: Press 1 to schedule a callback - no response from their system Press 0 to speak with an agent - no response from their system Not sure what I'll do next, but I wanted to post this while I continue to sit and wait on hold....... Based on other reviews I have read, this all sounds pretty shady to me. read more

I cannot believe these folks are in business. If you have an issue like the one I had below, reach out to the folks at the NBC DFW responds team. https://www.nbcdfw.com/?s=Eva+parks They hound you to pay a bill via text and I would happily pay. Except for the fact that their website is so crappy it wont take a payment and they wont answer the phone to take payment over the phone. Whoever is running this show needs to read the reviews. read more

Unfortunately avoiding these crooks means you have to avoid the Baylor Scott and White system. Trying to pay a bill from an ER visit and their "bill pay" site never lets you pay. Calling the posted number gives you a "thank you for calling Texas Radiology" greeting, then hangs up. Then these morons sent us to collection on a $16 bill without any additional warnings. And we've been trying for weeks to pay. Will be calling the BSW Admin office to report these clowns. read more

As I can see by other reviews I have a common on-going problem with this provider. I have tried numerous times to contact a person, left numerous messages and have not received any call or feedback from the billing department. I could tell from the portal and from my discussions with my insurance company that the bill was incorrectly submitted to the wrong plan. read more

I received the text message regarding the bill not paid ($1491.00) as of 10/2/2023. Per conversation with Artina from BSW insurance company on the phone, the bill was paid on 8/31/2023. Artina also called at 972-474-8974 (Texas Radiology Associates) to confirm to pay. But she waited for 30 minutes without the response. She gave up. Terrible service and scammy. They need to fix the problem !!!! read more

They are still running their company the same way. They got fully paid by my insurance for a routine mammogram and keep harassing me with unpaid balance months after. My insurance called them numerous times and could not get anyone to respond. I emailed and called as well but could not get anyone to reply. After seeing other clients with similar complaints I concluded that this company is a fraud. I have filed a complaint with TX AG. It is an easy process. I hope others do the same. read more

These people are scam artists. They ' bill' you for services never rendered but never send a bill then they sell the debt to collections. I'm contacting the attorney generals office. read more

Unable to speak to anyone, keep gettings texts about bills owed. I have verifiewd with my insurance that they haven't even billed my insurance yet on any dates my husband was in the hospital. We are Max OOP in 2022 and should not be receiving any bills for in network services read more

Following a surgery, I utilized Texas Radiology Associates. Nineteen months later, they sent me a letter that said I owed them money. I checked my insurance website and did not find any denial on the date of service. Trying to contact this company was a horrid experience. I sat on hold multiple times just to be told they would return my call. On one afternoon I called and sat on hold from 4:30 to 5:00pm. They close at 5:00pm and they just disconnected my call. When I finally got through, they were unhelpful and blamed my insurance company. The issue is still not resolved. Don't use these folks! read more

Update on a review posted in 9/30/2022: It is now 12/9/2022 and I just received ANOTHER piece of mail from CMRE, saying they've reviewed my dispute with TX Radiology and the debt is still valid. Ummm excuse me? I called on 9/30/2022 and was told they would pull my account from CMRE. My mammogram was 3/18/2022. INSURANCE PAID FOR THAT SERVICE ON 4/6/2022 and it cleared electronically on 4/11/2022!!!! TX Radiology got paid LESS THAN A MONTH later!!!!!! So not only have I had to deal with this since March at this point, I have now had collectors after me since September. I have never once been late on a bill in my entire life. There is absolutely NO reason that my account should have been turned into a collections agency. The bill was PAID. It was YOUR office staff that put my husband's name as the patient and tried to RERUN the claim after it was paid under my name! I called numerous times to clear this up, each time being told it was taken care of in the system. This is clearly a way they run their business. Look at these reviews and BBB, which I just left a review on as well. I am not the only one. Why are you trying to get more money from my insurance company by changing the patient name to my husband and rerunning the claim months later????? Why are you sending PAID BILLS to CMRE to be collected? Are you getting a kickback of some sort? You need to be shut down for ruining the financial health of the families that you provide services for. Sure, if I'm late on a payment, I get it. If I skip a payment, I get it. If I don't pay at all, of course. But this was a PAID ACCOUNT!!!!!!!!!!!! This company needs to be out of business. If anyone is putting together a lawsuit at this point, contact me. read more

Horrible customer service when trying to discuss a bill. They do not answer phones and place you on hold for extended periods without answering. When scheduling a call back, THEY HUNG UP ON ME WHEN THEY CALLED 8 HOURS LATER AT CLOSING. I am now having to start all over again, and once again no call answered and having to reschedule a call back. Their patient folio only allows to to view bills or pay them. The bills do not match the EOBs. read more

I have been dealing with these scam artists for years and can't believe they are still in business. They will bill you for things you don't owe and then put you in collections. I had my insurance co. Call because they don't answer the phone or call you back. The hateful person I spoke with today said not only did I owe $18 from last X-ray, but also had a bill for $700+ from 2019. Really?! From the ppl that will harass/stalk you for a buck, but never let me know I had a $700 bill from 2019. The attorney general needs to get involved! read more

This review is actually information for all of the people who are currently frustrated with this company (as was I a few weeks ago). My doc ordered some tests and I received a bill for thousands of dollars. Since my insurance is pretty great, I knew this was an error. Before I had a chance to figure it out I got a call from CMRE (a collection agency) within a week of receiving the first bill. I was not happy, and I was told by the collection agency that NO insurance had been applied. Now I was pissed. I told the agent which insurance I had and she asked me for their phone # - wait, really? I told her to figure it out and fix it, the end. I tried to call CMRE a few days later for a status and had a really bad connection and was told their phones were down. The whole thing seemed super shady. I brought the bill to my next doctor's appointment and they told me to call Texas Radiology directly at (972) 867-7862. I called and left an angry voicemail and my call was returned promptly. I was told an error with their new system sent all bills straight to collections and I actually owed about $40. She apologized, took my payment and emailed me a receipt. 4 stars for handling it quickly, minus 1 star because the company should have been proactive in reaching out to patients after identifying this issue. Hopefully this helps someone else in the same situation. read more

I have absolutely no clue as to who these people are or what x-rays were supposedly taken. But I am receiving texts with a link to their web site to pay my bill and threats to send this to collections. Well, linking to and paying an unknown web site just is not going to happen. They need to mail me an itemized detailed bill, or pick up their phone and talk to me in person. read more

If I could give zero stars I would. Their billing department sent me a bill that they claimed had been submitted to my insurance. Since my insurance had been paying a bulk of my costs for my hospital stay I thought it seemed weird that they were not covering any of my radiology costs. When I contacted my insurance company they had no open claim with TRA. Luckily I knew enough to contact them and insist they file with my insurance. They were shifty and dishonest. read more

Texas Radiology Associates - Radiologists Near Me - Plano, Texas

They billed me even though my sons insurance covered everything. They had him under "baby Lauren" instead of his name so they sent me a bill instead of Medicaid. I've cleared it up several times! And still today I get a call from a collection agency! I've currently been on hold for 20 minutes trying to talk to someone. But will it matter? I've already cleared this up more than once over the past year! And now it's effecting my credit! I've worked hard to try to bring it up and even have paid a credit repair agency. This is ridiculous and I don't know what I can do Update: I talked to Medicaid and this company has never even sent a claim to them since we cleared everything up with my sons name on it instead of mine. Medicaid denied it because they had the wrong name and sex for my son. I've spent over 2.5 hours on the phone today with various people and nothing got done. 4 times I spent at least 12 minutes on the phone waiting for their billing department only to be disconnected! And when I called their main numbers back (very nice women answered the phone) there was nothing they could do for me, they could only reconnect me to the number that kept hanging up on me. read more

Doctor explained procedure I was having very patiently, and answered all my questions. Scheduling and Check-in process was smooth.

Received a text from them but did not know who they were (possible spam)? Went to their website and was happy to see the entire process outlined. read more

Apparently my insurance information was mistyped during hospital registration. Texas Radiology contacted me before sending the claim to review my information. I thought the portal was very easy and convenient to use. read more

My rating is less than 1. I have the same complaint as most people. I was sent a text stating that I owed money for my yearly mammogram. I looked at their portal, and it shows that they have my insurance information. I checked with my insurance company and they have no record of it ever being filed with them. I am waiting on hold right now, but I doubt I will get through. How does Baylor, Scott, White allow this company to be affiliated with them? That tells you something about Baylor as well. You would think that if there are any issues with a provider... i.e. Texas Radiology Associates... they were intervene by stating they need to fix their system or they will no longer be involved in the Baylor network. If this bill goes on my credit, I will sue TRA. I wonder if there is an attorney who would accept a class action suit against them. If anyone knows of one, please let everyone on Yelp know so we can give them a call. read more

This place has been horrible! Zero stars if I could! The first I found out I had bill from them was when I saw it on my credit report. Thought it was weird cause we had over $500,000 worth of medical bills that had all been paid by my insurance, so why not these? And why didn't I get contacted?!? Well they never submitted to my insurance correctly! Been fighting with CMRE for months now trying to get this taken care of an meanwhile it's still on my credit report. This place has VERY shady business practices! We got services in the hospital and didn't choose this place, but stay away if possible! read more

Had an abdomen x-ray December 12, 2021. June 10 **2023**!!! I received a bill from Texas Radiology Associates. My insurance may not pay the bill because it is coming so late. What is so frustrating is that these people just do not answer their phone. I was on hold for 4 hours yesterday and finally I was just disconnected. Same thing happened today. They have Live Chat in their patient portal. I've been waiting for an agent to connect for an hour. I have a very simple question but can't get anyone to answer it. This is not a good way to do business. I will definitely avoid using their radiologists in the future so I don't have to deal with this again. Looking at other reviews and BBB it seems this is par for the course for this company. read more

I loved the feature to talk to a radiologist about exam. They were patient and very helpful. Great technology that has clearly been thought through with the patient in mind. read more

Horrible Billing service. All bills have been paid on receipt, on time, and in full for every notification received. I even called on the phone to make sure all bills Attlee paid in full. Surprise! In December they send a bill for $3.22 to collections. To try to ruin the credit of an individual who has paid every bill on time over years of service all over $3.22 is shameful. I will make extra effort to choose providers that do not utilize this company for their services. read more

If I could give a zero, I would! "World class radiology" is a complete joke! I was in the hospital and they did some ct scans. 3 weeks later I started receiving collection calls from CMRE for them. I was dumbfounded because I had never received a bill from them! I tried calling them several times, to no avail. One time I was told I was number 983 in the queue!! Seriously?! I gave my insurance info to CMRE 3 times and they never filed and Texas Radiology never did either!! Now it's too late for my insurance to pay it!! CHECK THEM OUT ON GOOGLE REVIEW......repeated horrible reviews about the same thing!! read more

Despite the fact that my insurance fully paid a claim, they sent my account to a collection agency.

I have been receiving notifications that my insurance has approved their service and that I need to pay my portion. I have never received a bill nor has it appeared on my insurance notifications. I have not received any radiology services. When using the option of speaking to someone it doesn't work. This company needs better communication services. read more

My husband had an x-ray on 2/13/23. Our insurance processed the claim on 2/23/23, and we just got the EOB from our insurance the day before yesterday. My husband started getting texts today, 3/8/23, that the amount was going to collections. WHAT??? No bill has been received. Terrible!!! read more

I spent 2 hours on hold trying to get to the billing department because they sent a bill with inaccurate insurance information. When I got to billing they gave no information and said to call back in 3 weeks. read more

Multiple texts saying that I need to take care of a balance. So far no effort to put anything through Cigna like they should be doing. Contacted them once and got a response and told them this. Got another text after that correspondence. Sent another email and got another case number telling them to go through Cigna, and so far, no response. There is no answer when calling the number to talk to someone. They might indeed provide good service medically, but their processes and ability to talk to somebody leave a lot to be desired. read more