Customer service! Receptionist has an attitude very rude. I sign up to wait in the car once I got…read morethe text msg to go in said "I already called and you weren't here go have a seat and wait till you get called again in a rude manner. I barely walked in thru the door couldn't even say anything. No people's skills whatsoever.

Very impressed by the speed of check-in and how quickly I was seen. I've had blood work done twice…read moreat this location, and both visits were completely seamless. I'm always nervous around needles, and giving blood can be difficult for me, but the phlebotomist here is hands down the best I've ever experienced. No multiple pokes and only minimal discomfort. She is by far the most talented professional I've ever seen when it comes to drawing blood.

Only 2 women in there and they are killing it! I was done less than 30 minutes. This was my first…read moretime at this location and would highly recommend.

Waited 20 minutes past appointment time in a full waiting room. No one during this time was even…read morecalled back. Kiosk wouldn't read QR code provided and had to retype all my information. Never saw anyone at the front desk while I was there. Seeing no one being called back, I left.

Once you figure out where they are located at this address you are golden…read more They don't answer the phone when you call, why because there is only one employee doing the Admin and drawing your blood. Super nice person but it would have been great if there was signage letting you know to enter through the back doors. One of my beefs in general is that Doctors use different phlebotomist and companies and you might have to go to LabCorp or Quest and now CPL portals to see my results so multiple portals.‍

I had a blood draw appointment first thing on a Monday morning at 8:15AM. I was done and in my car…read moreby my appointment time. I only saw one employee doing everything, greeting patients, checking us in, sorting our paperwork. He also did my blood draw painlessly and quickly. I'm got rolling veins and usually it takes several pokes, but not today. He did a great job, and I appreciate the professionalism. I wish I would've got his name but it was early and I really needed coffee.

Pre TSA service for registration. The building and doors don't have signage that is very clear so…read moremake sure to go to the "Fastest LABS" located in suite 101. The old couple here who owns the place can be very slow but they still get the job done. It's definitely better than driving to the airport if you live far from it.

I had a very disappointing experience with this clinic regarding both DOT testing and customer…read moreservice. The clinic hours online state they are open until 5:30 PM, so I called ahead on Thursday to ask if I could come in Friday around 5:15 PM after getting off work. I was initially told they close at 5 PM, but after I mentioned the hours listed online, the owner/employee agreed to stay a little later for me. I appreciated that accommodation and made the effort to come in immediately after work. Unfortunately, when I arrived, I was told the doctor had already left and only the urine portion of the DOT testing could be completed. DOT testing includes both the urine screening and physical exam, which is exactly what I had requested over the phone. That information should have been communicated clearly before I drove there considering that's what a DOT test is. What made the situation even more frustrating was the way it was handled afterward. Instead of acknowledging the misunderstanding or offering a professional explanation, the attitude I received was dismissive and unnecessarily rude. The woman at the front desk was visibly irritated the entire interaction. When I explained I would need to return another day and take PTO from work to do so, her response was "Doesn't matter, whatever" in a rude tone, followed by complete disregard when I said "have a good day." I understand scheduling mistakes and miscommunication can happen. They treated me like I was a favor. What is not acceptable is treating patients with disrespect when the confusion came from the clinic's side. Professionalism, communication, and basic courtesy matter. Unfortunately, this experience left a very negative impression, and I will not be returning.

I cannot say enough wonderful things about Becky Maria at Quest Diagnostics. She truly deserves…read morerecognition for the exceptional care she provides. For years, I have dreaded getting blood drawn because my veins were damaged after repeated unsuccessful attempts by someone in the past. Ever since then, finding a vein has been extremely difficult. My previous visit, I was stuck five times before enough blood could be collected. On another visit, I was poked three times. Needless to say, I was incredibly anxious about having to come back again for blood work. Then I met Becky Maria, and the entire experience changed. She immediately took the time to look at my arms and listen to my concerns. I mentioned that people usually have to use a smaller needle, and before I even finished, she said, "That was my suggestion." Right away, I knew I was in good hands. She located a vein simply by feeling my arm--not by looking for one. She explained that they always use touch to find the best vein instead of relying only on what they can see. Amazingly, she found a vein that had apparently never been used before, one I didn't even know existed. The needle stick was completely painless. I honestly didn't even feel it. The blood flowed perfectly without having to reposition my arm or struggle to keep the blood flowing like during my previous visits. Even more incredible, this is the first time I have had absolutely no bruising afterward. Becky was patient, gentle, compassionate, and incredibly skilled. She completely changed an experience that had caused me years of anxiety into one that was calm and painless. Please do everything you can to keep Becky Maria at this location. Professionals like her are rare, and she makes an enormous difference for patients who are fearful of blood draws. Because of her, I no longer dread coming in for my lab work. I actually look forward to seeing her again in a couple of months. Thank you, Becky, for your kindness, your expertise, and for making such a lasting difference. You truly are an angel.

I remember coming here when I first moved to Texas and this is the only place I come to get my…read morebloodwork done. The ladies are so welcoming and treat me like a person and not a number. Excellent care and I always know I will be taken care of best. Tarshana is amazing and I recently got to work with Elizabeth and she is awesome as well!

Would not recommend this location. One seemingly overworked woman running the entire operation when…read moreI went. She did not seem very happy or friendly. She stuck my arm pretty bad when drawing blood and it bruised up something terrible. Several people at work have commented that it looks like I have track marks or something. Will definitely look for a different location if I use Quest in the future.

KK (not sure if initials or spelled out name) was fantastic. I'm a very hard stick. My own doctor…read morewon't touch me and I've had to have pediatric nurses get blood from me as I have small scarred veins (I can only use one arm due to a prior procedure). I had two different mobile phlebotomists, one who tried five times and no blood and the second who had to draw from my hand. I let KK know this in advance. She spent a good minute plus searching for the right place. I felt zero when she inserted the needle and my four vials went fast. That is rare. Only one other phlebotomist in the last 11 years has been able to do that. I told her I wanted to hire her for any future work I need! She's very direct and to the point and does her job. Love this. Hope she stays at this location always or I'll follow her to another one!

1/25/22: I made an appointment online a week ago for 1/25/22 at 10am. I arrived at the location…read morefifteen minutes before my appointment time. I checked in, and waited a few minutes inside (there was an option to wait in my car). The technician was very friendly and explained the procedure. Total time inside the room was about 2 minutes. I was told to expect my results via email within 2-4 days. I received an email 1/26/22 with my results! The office is clean and the technician was very friendly. Doesn't get much better than that! The negative reviews that I've noted is mostly because people show up without an appointment. I strongly encourage anyone to make an appointment, based on my very pleasant experience.

Takes forever to get in to your appointment/walk in. Go somewhere else not worth it at allread more

Just tried to check in and get labs drawn here while concerned with having either Epstein Barr…read moreVirus or kidney rejection of my transplant kidney. 102 fever and clearly look terrible. Arrived at 12:28 and the employee told us she was going on break for lunch at 12:30, and I'd have to wait until 1:30. Baffled by the total LACK of customer service sense or basic human empathy.

From the owner: Quest Diagnostics empowers people to take action to improve health outcomes. The company was…read morefounded in April 1967 as Metropolitan Pathology Laboratory, Inc. Corning Glass Works acquired the company in 1982 and later spun it off as a publicly traded company under the name Quest Diagnostics, at the beginning of 1997. Quest has developed countless innovative diagnostic information services, with several firsts for clinical laboratory tests in areas such as women's health, genetics, infectious diseases and cancer. Today, Quest provides thousands of laboratory services, from genetic tests to predict cancer risk to biological tests for diabetes and heart disease, to empower people to take action to improve health outcomes. One in three American adults and one in two physicians and hospitals use the company's services each year, and our 45,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.

I visited the Plano office located at 1800 Preston Park Blvd ste 102…read more The lady that waited on me was very professional and very helpful. My experience was pleasant. Thanks, Erika

Surely one of the very worst aspects of falling ill is the possibility of having to engage with…read morethis organization. Getting an appointment is difficult because it requires app access and their app is flawed. Why don't they collect specimens on weekends port after 5? Creepy waiting rooms. Poor to non-existent phone access. Feels like being in a dystopian scifi movie when I arrive at the site and must engage with the robot check-in podium. Some staff project a warm, kindly spirit but most act like machine components. Maybe I'd overlook all of that but they don't consistently deliver reports. I trust my doctor but not these people.

Medical Staff are friendly and informative. Imaging…read moreprocedure was performed effective and efficient. 100% recommended.

11/7/24: I've been going to this location since 2021. I have always had a good experience during…read morethe check in process, while getting Xrays, CT scan or an MRI. Today I was greeted by Evelyn. She was very friendly and made me feel welcome. Bushra was the Xray technician and she was also very friendly and thorough. When given a choice, I prefer this location. It's very convenient, easy access, and plenty of parking.