Sally at the 3309 Alma Drive, Plano, TX, 75023 location was very professional and easy to work with. She is a gem and should be treated as such. The rates hikes are another story but being able to work with Sally she was able to resolve our problem and put a smile on our face. Very nice lady. read more

Everything! They charge more than double than Uhaul and others. Once you rent at there "discount price" and go to the regular price, they will keep charging more and more for the unit. I've had my property damage and some completely destroyed because of water damage in and outside of the unit. It's dark in the hallways and it smells like mold and mildew. It's the worst place I've ever seen. Do yourself a favor and never rent here! Also, if they had negative stats, that's what it would be. A negative 10!! read more

Dump, the elevator gets stuck, poor lighting, climate control is a loose term for what they have. They charged me a $75 cleaning fee, the problem is I have yet to move out. Check your bills, I wonder if I am the only one. I am moving out. This is the Public Storage on Alma Road in Plano. read more

This place is great. Everyone should get a storage unit here. Sally was great to work with and goes above an beyond for her tenants. Wonderful experience! read more

Giving 4 stars but mostly for the property manager, Sally, who was very friendly and helpful! We did an eRental, which was ok, but apparently PS locations require a different type lock, forcing you to buy at the location. Due to a previous lock cut though it would not even fit the slot. Sally had a workaround and we were able to use our own lock and return theirs for a refund. On Saturday, a large moving truck monopolized the only doorway and the single flatbed trolly, but Sally again gave us a solution and we managed to get through. If you need storage in this location, Sally's cheerful assistance will make a lukewarm experience more pleasant! read more

My son rented a 10x10 online at Plano Parkway location in Plano TX. Office hours posted online is 8am . We arrived at 8:30 am office closed. We rented 1st Floor unit , which is really in the basement. Very deceptive. 3rd floor is ground level. Elevator didn't work. We walked down to 1st floor. It took forever to locate the unit. Another customer said to us hope your unit isn't on the back wall, of course it was. She informed us they has a major water pipe burst and all those units flooded. You could see the water stains. We immediately left. We rented at another storage unit. We called to get a refund, they told us that it was paid 1 month in advance and we couldn't get a refund when we never took possession of the unit. We informed them we know about the leak and was told well there's no water now! It's been 100 degrees for weeks and heat and water lead to mole. This is the worst place DO NOT RENT HERE..BEWARE!!! I'm required to leave a star rating if I could I would give a negative 10! read more

I spent about an hour at the U-Haul most of it observing the manager employees. She had her element. She plans her day she's shorthanded, yet she still makes it work, and as a former associate years ago, watching her was a joy. The grounds were clean. The units were clean. I washed her if she were on cleaning the units running to the front and making sure that she was handling anything going on. Somebody should be Patty her on the back. She is excellent customer service. read more

Very nice facility. However the charges on the app and my bank account didn't add up. When I called the facility the manager accused me of dumping trash on some elusive covered car port. I've tried calling the corporate office with no success. Lastly, after almost a month, the blue tooth gate access feature still does not work. Moral of the story is stay on top of your charges and be persistent because nobody from this facility will reach out to help you problem solve. read more

Linda and Holly were fantastic and provided excellent customer service. I I needed to store my wrecked vehicle until the Autobody place could begin working on it. My apartment complex wanted to tow my vehicle due to the damage and no other storage business that provided vehicle storage would allow me to store it temporarily, but Public Storage did! read more

This review is in regard to Public Storage located at 3401 Avenue K, Plano, TX 75074. ¡DO NOT LEASE AT THIS LOCATION! Do yourself a favor and shop around. There is no on-site management any longer there and the same is true other locations in the area. Prior to Covid-19 most or all of the locations had an on-site manager. This location was one of them. Since Covid-19, the corporate office realized a new angle to maximize profits by reducing their on-site staff to next to nothing and save a ton of money on employee salaries while they disparage their customers and destroy their customers' personal property stored inside their units, due to ongoing neglect of property maintenance. Our belongings are stored in what we just discovered is a derelict unit with holes in the ceiling which we can see daylight through. With no onsite management since 2021, the property owner's ongoing negligence and failure to exercise a duty of care in maintaining the property directly caused thousands and thousands of dollars of damage to our contents inside the unit. In removing our belongings over the weekend, after being stored since July 6, 2021, we discovered along one wall from the roll-up door to the back wall, boxes filled with water, several of them had at least a gallon of water inside. As we went through the contents of these boxes, huge water bugs 2 + inches long ran out and took cover, scaring us half to death. The contents of one box with thousands of dollars of collectible dolls inside, American Girl and others, had thick layers (1/2" to 1" thick) of multicolored mold all over them. The outfits completely destroyed. This is when we noticed the holes in the ceiling with daylight shining through above our heads as we opened the boxes. There is no weather proofing on the roll-up door either. After filing a complaint with the district manager at my other location, where my unit took a direct hit from the 3/2/23 storm and the roll-up door was blown in or pummeled in by a heavy object, destroying most, if not all of the property inside, I learned this morning that the District Manager for this location is named Matt, if anyone reading this has experienced the issues I have experienced and needs this information. Toward the back wall, all of the bags and boxes we stored have huge teeth marks, shredded holes, and rat feces in, on, and around them. Most of the contents inside those boxes have been eaten and destroyed. The result of the corporate office's decision to maximize profits by downsizing to a bare bones property management staff, has devastating effects on consumers leasing units at this location (and other unmanaged locations in the area). The corporate office's decision to uphold its absence of on-site property management to save money and maximize profits, and the chosen negligence of District Manager Matt, clearly shows that Public Storage's Corporate HQ and executives couldn't care less about the condition of this property or any other property anywhere, or about their duty of care to protect the personal property of their customers stored inside their massively overpriced units. Public Storages' knowing and willful failure to provide a duty of care to maintain the property, injures its customers and their property. In my case, Public Storage's negligence, deception, and lies, has destroyed my property in two units in the same area in different locations. This is a massively wealthy company, that enjoys its wealth through sheer greed, callousness, and negligence while it disparages its customers and cares little to nothing about the damages they have caused to their customers. If Public Storage ever was a good company, it no longer is. It's just a bad, bad company, that trains its employees to lie, cheat, steal, harass, intimidate their customers, make matters worse by having no empathy, no sympathy, no social responsibility whatsoever. Public Storage is a hopeless trap for its customers, with the potential for inflicting devastating effects and injuries onto their customers and their customers' personal property stored inside Public Storage's derelict units. I have asked by my bank and District Manager Matt to provide a full refund of every penny I ever paid them since I leased the unit in July 2021 as an initial settlement. This week I intend to file suit in small claims court for $20,000 in additional damages to our property stored inside the unit. We've taken pictures of everything to show to the court. read more

Kattie was excellent. The rental process went very smoothly. She explained everything very well and was so polite and knowledgeable. She made things much less stressful. The facility is kept at good temperatures for the climate control. I m happy that it's gated. read more

Unbelievable - our RV was stolen!!! In mid-September, we rented covered parking for our RV. We were told they had coded in and out access, security cameras and took an inventory each day. We had our RV out of storage to put new tires on it, reseal the windows etc. from November 9th, returning it on November 16. We went back December 24th to check it out to winterize it, but it was gone! Come to find out .... they have NO security cameras, no check-in, check-out procedure, and their idea of inventory is to just check what spots are empty and write it down, so they know what they have available to rent out. No calls to the client reporting the space is empty, nothing. They claim they are not responsible for any of it and do not insure your belongings. The best we got was a conversation and a "sorry." DO NOT USE THIS PLACE IF YOU VALUE YOUR POSSESSIONS. read more

Had my storage locker broken into and and everything taken. Several other people's locker were broken into also. Turns out that there was no security cameras anywhere on site. Presumably the perpetrators turned up in a big truck and broke into all the storage units and casually cleared everyone out. Public Storage are not responsible for my losses. You would be totally mad to use this facility. read more

I have rented a storage space at Public Storage on Alma for over a year now. The indoor storage is excellent! No problems whatsoever. I also appreciate the hours which allow for ease of access and also make us feel more comfortable that people are not in and out in the middle of the night. As per previous reviews, do expect rate increases... those happen often but I'm sure this is consistent with other storage places. We now have an outdoor unit. We're in the heat of summer and we were worried about the dust and insects but so far so good. No noticeable problems especially with the recent heavy rains. We might have been lucky though. Insurance insurance. read more

Came in here to rent a climate controlled unit and was helped by Kim and the service was very good. She explained everything clearly to and made sure I got everything I needed. She also was very timely and had me out of there very quick. The place seems to be well kept up and i like that it had a gate around it. read more

Never again liars no cameras , robberies going on for months no one notified clients .Lovely to have empty storage bins. Best way to sort this class action suit ! Great company crap ! This place should be closed now scandalous ! Oh they are going to reimburse 2 months rent how generous! It is considered a "low crime area" per district manager that's a joke it used to be now burglars have robbed the place silly nothing left to steal . Beware stay away or else get robbed" ( sic). read more

It started off bad last November when they were unable to sign me up because their internet connection was down, but we got it going. Next thing i know I am getting a rate increase, ok I will deal with it because I didn't want to move. Now I stop by today and find half my stuff ruined due to water leaking in through the roof. Now I guess I will be forced to move. read more

Sara was great! We reserved a parking space instead of a storage unit, they called and we got everything straightened out. Sara was efficient when we arrived, getting all the paperwork, etc. out of the way and getting us moving on to our next stop. She was friendly and pleasant, and we actually enjoyed being there. Thanks, Public Storage, for being close and less expensive than the other places we looked at. read more

Had a wonderful experience with Ms. Katy she was able to get the exact unit I needed and helped me get everything taken care of, she is a great and amazing worker! It was really busy for her today and I would recommend this public Storage to anyone thanks for your help today! Keep up the good work! read more

I needed a storage space only for a few weeks until I could move into my new home. I couldn't believe you could rent a huge storage unit for one dollar (twenty after all expenses) with no contract. So basically I got to store my stuff for a month for twenty bucks, and the storage unit I got was HUGE. When I made the reservation online, I got a call immediately from them verifying what time I wanted to come in. When I did come in, the guy was extremely helpful and the paperwork only took about ten minutes or so. I thought I was going to need a second unit so I made another reservation and when i came back, the manager told me I couldnt' get another unit for a dollar since that deal only applied to the first one. So he asked me how much stuff I had and offered to look at my first unit. He said I had enough room for the things I had left and told me I should cancel my reservation as he could get me another until later if I really needed it. It was a tight squeeze, but he was right....I got it all in! So he saved me about 100 bucks by being honest. I would recommend this place to anybody, especially if you only need short term storage. The price is incredible and they are extremely helpful. read more

We stored a truck in the outside storage. The spare tire, stored underneath the truck, was stolen.

crooks. they charged me for lock and then put their own lock on my unit when I lost mine. Refused to refund me when I found my own lock. The raised my rent now 2 years into having a unit with them with no notice whatsoever. I guess that rate increase goes along with cable increase that I must be paying for because now I am paying $84 instead of the 76 I was paying all this time for insurance that's not worth anything because they go in your unit whenever they feel like it. Bad service, locked me out of the gate more than once where I had to jump the gate to get in and my access code has never changed. The lights don't stay on longer than 90 seconds where my unit is located so I have to keep walking the hallways when I visit to have light. I NEVER GOT THE $1 month rent, nor was it offered. Will not ever use them again once I move my stuff out. read more

They require renters to purchase "their" locks at $20 each and yet units with swinging doors were still penetrable. The company did not effectively evaluate security to prevent several units from being entered and items stolen. The facility has no cameras so thieves can enter without threat of any recording device. It would seem in this day and time, camera surveillance would be standard. Also I did not like that management simply handed over a claims procedure and advise me to call the police and file my claim. I didn't feel as if they cared that customers had items stolen from their facility. Also one of the buildings outside door does not work and management was made aware a month prior and still not functioning. I would recommend you go elsewhere for storage, sure wish I had. I cannot wait until I can move my belongings from this place, if not for the cost factor, i would have soon as I found out about the break in and lack of real security. read more