Things you should know: The units are not lit. Climate control is hit or miss. Access is a pain…read more There are a limited number of carts, time your visit right. So why am I giving this a five star? Kim and Greg. Kim and Greg went above and beyond in helping us move out of the unit. They really came through when we needed them. They would definitely be justification to go to this Public Storage location. I don't know what they're getting paid, but they deserve at least double that.

Amazing how this unit has gone up on price every 6 months! I just went to another Public Storage…read moreand rented the SAME size unit, climate controlled and it's only going to cost me $65 a month! Totally unacceptable!! Will be leaving as fast as possible! Building, unit, security are 5 stars, random price increase just wrong!

I had to get a storage unit after the snow storm we had in February and my apartment flooded. They…read morehad a little bit of damage themselves due to the snow storm but they were still able to provide me a couple storage units! I spoke with Mehgan quite often and she has been a true bright spirit in this extremely stressful time. She is very informative, super kind and I cannot say enough great things about her! Pricing isn't terrible either! Win win!

From the owner: Legacy Self Storage is currently under new ownership as of February 2020read more

Disclaimer: I did my Uhaul reviews out of sequence and months later after the experience. It's a…read morehusband and wife team. "You never forget how people make you feel" Maya A. I secured my truck online. I came in dressed to move, even I thought I looked sketchy lol... I was greeted, accommodated and even guided away from options I thought I needed, he wasn't trying to up sell me, which was appreciated. Mindset: I had retired, sold my home and made a temp move for 30 days, then I was leaving the country. So my brain was puddy... I gave away and then had to move my living room furniture and dining room furniture (I know, I know - give it away and have to move it yourself - lol). I was worried about leaving my car parked so close to the trucks. The owner assured me it would be okay and it was. What really impressed me when I returned the truck it was late and dark, they were closed. The husband and wife aka the dynamic duo came out and helped me bring the truck in after hours (behind the locked gate), and even helped get the moving blankets out the truck, it was cold, very cold and did it all with such a pleasant attitude. Over the years I've moved to several cities and there is something different about the customer service at Uhaul, not that I ever had a bad experience, but now the customer service is memorable and personable. My review was way too long I know, but gratitude - I have so much gratitude for the help and service from those two.

Rented a pickup truck from this location and have used many UHauls in Plano and Frisco (and other…read morecities) over the years. Hands down this was the best experience I'd had renting a truck from Uhaul. Scott (the new owner) was in the restaurant business prior to owning this Uhaul and what ever restaurant he worked/managed, I'm sure it was a well oiled machine. We arrived early at about 6:50am to get our truck. I really didn't know what time it was but one we stood at the door, we saw someone at the desk actually motion to us that he saw us, and he quickly moved to the front door to let us in. When o found out is was then 5 minutes early, I apologized for arriving early and he said it was no big thing as he was there for hours working on cleaning up and taking care of matters. Every aspect of the rental was flawless and the store was spotless During the afternoon, we sensed our day was going slow and called Scott to ask if we could keep the truck a few hours longer. He checked the schedule and since no one had it rented, said they closed at 7 and we could keep it until then if we needed it. Upon our return at 6pm, we were worn out due to a day of lawn work and returned the truck to the gate as requested. James Gay was the person who checked me in and was as friendly and nice as could be. We will do all of our Uhaul needs here from now on, even if we have to go out of our way. You should too! Glen Smith.

Put my household items here for a few weeks. Turned into a few months!! Price stayed the same and…read morethe items were untampered and all good (from what I can see from moving). Once I unpack and confirm billing has stopped for the next months I'll update (if there's any issues). Other than that... Dana, Paige and Nikki are AMAZING! This is my first time using storage and I didn't have to haggle. I didn't have to double check on charges or deal with any drama! In fact, Paige called to let me know that my account was not on auto pay (I thought I had set it up but that was something else). I was so happy she called!! After that it was plug and play. I ended up doing the unit longer and when I came out I was half expecting to maybe have some type of issue with maybe bugs or you know just regular stuff it was inside and air-conditioned but I figured there's gonna be some thing you know since it has been so many months. Everything was great for him as far as what I can tell if anything changes I will come back and update. This was one of the most positive experiences not only from calling around other places, but pricing, location and cleanliness. The biggest and most impressive part was when they cut the lock for me because I had left the keys in another state. They were able to give me a very good price for the extra work and I was incredibly grateful rather than having to call a locksmith! Dana is amazing! I absolutely love these three ladies! Great work! Thank you again so much for all of your help!

I big thank you to both Paige and Tanner yesterday who went out of their way to help myself and my…read morefather when we were getting things out of our storage! They went above and beyond and even helped me with cleaning some dust/dirt off furniture with a blower machine and sweeping out the unit without asking. Amazing costumer service! Thank you both!!

Jennifer has been great to work with. Facility is top notch and always clean. We appreciate the…read morecustomer service and working with such great people.

Last weekend, there was an ice storm, and places were shut down for days. I couldn't remove my…read morebelongings from the facility. I moved them out today, the 6th, and they won't prorate the month. This seems a bit unfair. I have been with them for 5 years or more, enduring numerous price hikes. I was told that if I had called and informed them I was leaving, they would have prorated it. What's the difference? That was never said to me in the beginning. I appreciate the convenience of the place, but some of the staff in the past have been extremely rude. Not today, but I think the prorating policy is so wrong. It's the first week of the month, and things were closed most of the time due to the weather. It was just disappointing!

I have been so very happy and pleased with Trey and the management at this Extra Space Storage…read morefacility. They have consistently gone beyond the norm and provided superior stewardship and caring. We wholeheartedly endorse this storage facility with the current management and backup team. We have been a tenant for many years.

I just wanted to let guest know if ur looking for storage space , then look no further, The…read moremanagement and staff are very professional and understanding , when it comes to situations in life. I had a Great Experience. Thank you ESS.

Great customer service , great leasing options and the staff is friendly and helpful.read more

Xzavier was a great help and very helpful! Communication was clear and timely, everything was…read moremanaged professionally.

This is a clean, well managed and well kept storage location. The app is easy to navigate and use…read morefor payments. The manager at this location, Craig, is friendly, personable, knowledgeable and easy to work with. I highly recommend this location.

Judy is great! I always enjoy working with her. She's been very helpful to me and my daughter and…read moreis very understanding, even when things aren't going as smoothly as we'd like. Judy is always respectful, provides outstanding service, and Extra Space Storage should be proud to have a manager like her.

To increase rent from $25 in July to $60 in August is nearly…read morea triple increase and absurd. I was assured when choosing Public Storage that if I would be willing to move/transfer units I would not experience such drastic increases. Recent meeting with Heather gave me no such option. I was willing to move units and was not offered a better rate. Unethical and unreasonable business practices. I would also mention gate damage and lack of security. If considering Public Storage, I highly recommend any other choice.

Three months after I moved in they raised my monthly rent by over 20% a month. If I knew they'd do…read morethis I would have never moved my stuff there. Looking for a new storage facility now. The facility is clean and easy to access. But you are already paying a premium for this. To raise rent by 21%! in the first three months is outrageous. Lesson learned. I'll suck it up and move to the storage units across the street. It'll be 4 hours out of my day, but I can use the exercise. :)

Great customer service / assistance. Very well managed, clean and organized. Location is…read moreconvenient.

Want to brighten your day? Work with either Marely or Diana in Customer Service at Boxes 4U…read more It seems few people want to work these days. Our world is complicated with delays, frustrations, and rudeness. Untrained, uncaring, and incompetent employees seem to be the norm rather than the exception. Working with Marely and Diana was a refreshing experience - no frustrations, no delays, and customer service deserving of recognition. Working with these ladies was like a pleasant trip into the past. You know how people smile with their voices on the phone? Marely and Diana have big smiles. They know their products, ask intelligent questions, and provide helpful suggestions to save money and accomplish the goal. Treat yourself to a genuinely good experience. Work with Marely or Diana at Boxes 4U.