Inept management and poorly maintained. I've only been a customer 3 months and I'm regretting…read moremoving my stuff in here. Oh, and my locker (as well as many others) have already been broken into. This facility was acquired by iStorage ( https://www.istorage.com/storage/ohio/storage-units-loveland/4100-US-Route-22-W-853 ) in December of 2021. I started my rental at the end of November 2021. They did not handle the transition of the account well. I had to come into the front office during work hours to straighten out the account problems. 15+ lockers were broken into on the weekend of 5 Feb 2022. Mine was one of them. Numerous maintenance issues. Security doors not closing properly, debris remining in the halls and parking bays for months. Both elevators were out of service on 28 Feb 2022. There are no stairs to get to the second level, therefore my locker was inaccessible on Monday and I had to make alternate arrangements to store my vehicle load of stuff until they get their facility repaired. Obviously looking for another facility in the area. I suggest you move on to the next review and skip this facility. 2022 FEB

I have been renting before it was istorage and the transition was a little messy but the property…read moremanager got everything under control and now it's great to rent from there. Professional loading docks, everything is clean, there are bathrooms and drinking fountains. I am a big fan

Sandy, office staff, was amazing. She explained in detail the contract and assisted us in…read moredetermining the size unit we needed. She did not oversell. We had no wasted space. Entry and locating unit was a breeze. Storage unit was clean and dry. Highly recommend!

5 stars all the way!!! Super easy to get a unit rented!! I…read morewas in a rush, stressed & needed a storage unit ASAP at the last minute while moving. Troy the Mgr got me in the same day and extremely/easy quick. And an added bonus, I was having trouble signing in for the first time when I went home to set up online payment (I'm sure I was the issue). So I called the office and Troy, had returned my call and had me set up online within 5 minutes and ready to go! He for-sure went the extra mile helping. I highly recommend renting from this specific location at Fort Wright, Kentucky - ask for Troy Jetter!! Thanks Troy for making my move so much less stressful :) Plus great prices and great specials. Paperwork I was provided is basic like other storage units I've rented in the past. 10 day notice to vacate and no prorated months, which I've found typical for most storage places.

DO NOT RENT HERE. They increased my rent 51% in less than 2 years. Ridiculous, I had to hire movers…read moreto move my stuff to a competitor 2 miles away in order to save over $100+ a month. SHAME ON YOU! Predators.. My total cost after the 2 rent increases would have been about $275 a month. No way, I left as soon as I got the notification email of the 2nd rent increase.

This location is convenient and well taken care of. Rob was of great help to us. He is…read moreknowledgeable and very courteous. Thanks so much!

Air-conditioned and good security. I couldn't imagine having to rearrange my storage unit in this…read more95 degrees summer. Star Storage is temperature controlled which not only makes it more comfortable for you but also is good for your belongings. They also have a bathroom on-site and WiFi.

Top Notch Service My…read morefamily and I have moved a lot over the past 15 years. We have often had to use a storage service as we settle in. In some cases, they offer average to good customer service. I've also experienced ridiculously bad customer service. But most recently at Star Self Storage...we have finally experienced a company who is willing to go above and beyond. The manager (who's name escapes me) is one of the most professional and helpful people I've dealt with in business. He's willing to accommodate you by showing you different options, he gives you all the information you need up front...he's recently helped us in a critical situations that otherwise would have resulted in a HUGE disaster. I recommend Star Self Service to anyone looking for a safe, clean and professionally run organization. ***** Happy Holidays!

Our last move the guys were nice enough and nothing got damaged, but it wasn't anything special…read more This time we went with Moving Ahead Services, and they were amazing! It took them 3 1/2 hours to move all our worldly belongings from a storage unit into our new home, and that includes a half hour drive from one place to the other! For the record, it took our other movers more than 8 hours to move us into that same storage unit. The crew was fun and friendly and no one ever stopped moving. I actually told them to slow down at one point! I stood back and directed and they got everything into its new home. They all came in to thank us when they were done, and offered to move anything that we didn't like its placement. Seriously a good service.

Horrible experience. 100% would not recommend !!…read more They did not properly wrap my stuff and caused damage but didn't want to take responsibility for it after and tried to push liability. Took a huge L. Stay away unless you're ok with risking taking high risk for their negligence.

This business dropped the ball twice while I was visiting from out of town. I did not have my…read moreinformation with me to access my unit so I called at 3:30, apparently after hours and explained what I thought I needed to gain access and was assured I would be able to go into my unit. I arrived during the only time frame I had open, could not gain access, Called customer service again and was told someone would contact me immediately. This did not happen, and I had to leave without my items. I live 10 hours away, and was only in town for a 3 hour window. When I contacted the facility and told them what happened, I was assured that I would be contacted later in the week with a solution. Three weeks later, I had to contact the facility again to basically be told that it was my fault, and that there was nothing that they could do. Poor customer service to say the least. Beware storing your items here. Less than six months ago they had a flash flood and some units belongings were ruined. I still don't know if my unit was affected because I was unable to obtain access, but apparently flash floods are an issue here. Supposedly, they are going to contact me again, but I doubt I will ever hear from them. If I do, I will be more than happy to revise my review if I get any customer service.

Love advantage storage found them reasonable as far as prices the rep that took care of me Sara…read morehelped me with everything I needed to know would recommend them as a storage I was more then satisfied compared to the other places I checked out.....Thank You advantage self storage!!

Highly recommend this moving company! They showed up right on time -- actually about 10 minutes…read moreearly -- and were incredibly efficient throughout the entire move. They handled several heavy pieces with ease and were able to maneuver everything into some very tight spaces without any issues or damage. The team was professional, hardworking, and made the whole process much less stressful. I would absolutely use them again in the future!

They couldn't be more cautious with our personal Items. Carefully wrapping breakables. Amazing…read more Would use anyone else. Made this move very smooth! Thank you! You are the best!

While I hesitated to post this, I did want to share our experience. Two stars says "could've been…read morebetter" and that's how we felt. For our recent move we elected to move ourselves. I decided I would support this local business versus the national one. We were loading our belongings around Thanksgiving and needed a few containers for the move. The company was very responsive, with Steve the owner calling directly. Unfortunately despite the positive reviews, our experience was mixed. We needed multiple containers. The first container delivered was very nice and seemed to be pretty new. That one went pretty smoothly, from delivery through unloading. We needed a second container and unfortunately this one didn't go so smoothly. We had them deliver it on the Wednesday before Thanksgiving, as they were going to be closed for the entire weekend and we needed to be out of the house the week after Thanksgiving, so we were planning to load the remainder of our things over the holiday weekend. They arrived late afternoon on Wednesday and as soon as they opened the container to allow me to have a look I was almost knocked down by the smell. The container had a horrible stench and clear signs of something nasty inside (it was a dried yellow puddle raised on the wooden floor). I told the driver that we couldn't use this container to store our personal items (mattress, couches, etc) as they would be ruined by that stench. He then told me, during the height of COVID and after standing in my face and talking for a few minutes about the situation, that he couldn't smell or taste so he couldn't confirm if there was a smell, but that he would call his manager. Steve was on vacation but answered and was very unapologetic, telling me that they clean each container and have an inspection, so there is no way that the unit could have a smell in it. Despite not being there and having a driver that couldn't smell, it would be impossible and I was being unreasonable. I told him again that I couldn't use this one and he told me that they were really busy and this was the only container they had left, so I could either take it or leave it. This put me in a very tough spot and if there was not a horrid stench I would have kept it as we needed to pack our belongings, however I was not willing to ruin my things so we had them take the container away with no backup plan - this should indicate just how bad the smell was. Fortunately for me, PODS came to the rescue and was able to deliver a container on the Friday after Thanksgiving so we were able to complete our packing that weekend. Steve did contact me back via email the week after Thanksgiving and told me that he inspected it and sure enough "there was an odor", however it was from the prior user that was storing cardboard. While I appreciated him closing the loop, I was the day of that there couldn't be an odor since they check them all before they go out. I've also never seen cardboard that smells that foul and leaves yellow puddles on the floor. In the end, it worked out for us as we found that PODS ended up being cheaper by 10-20% and their schedule around the holidays was much more accommodating. We unpacked around Christmas/New Years and had no issues coordinating the container re-delivery with PODS, however UNITS had limited schedule during that time so we had to work our deliveries around their availability. While I'd like to support local, I'm not the type to inconvenience myself or do so at the cost of a good experience. If you are, UNITS did a reasonable job, but despite the reviews I read about them we found that PODS provided a more reliable, accommodating experience and did so at a lower cost. Edit: I don't feel that the above left any of the context that the owner references out, but appreciate that he confirmed the issues we had. If I could have used the unit, trust me I would have - this caused us a lot of added stress. While it's clear that they have a lot of happy customers, I did want to share our experience as a watch out if you are working around a tight deadline / holidays like we were.

A major remodel required a place to conveniently store three rooms of furniture for two months…read more After researching the available companies we settled on Units. We rented a 16 unit which was delivered and expertly placed in our driveway by driver Sam. We also rented 5 moving blankets and the company arranged for two guys to come move the boxes, three couches, bookcases, hutch, buffet, tables and chairs and 15 yrs of collectibles. They arranged everything much like a Tetris game! The unit was perfect for our needs. After two months, we called and Gabriel came and expertly loaded it and took it away. We appreciated his attention to the low laying tree branches as he jockeyed the Unit onto the flatbed. We could not have done our remodel without having this storage option. Highly recommend the company, Sam, Gabriel, and movers Kevin and Trey