Air-conditioned and good security. I couldn't imagine having to rearrange my storage unit in this…read more95 degrees summer. Star Storage is temperature controlled which not only makes it more comfortable for you but also is good for your belongings. They also have a bathroom on-site and WiFi.

Top Notch Service My…read morefamily and I have moved a lot over the past 15 years. We have often had to use a storage service as we settle in. In some cases, they offer average to good customer service. I've also experienced ridiculously bad customer service. But most recently at Star Self Storage...we have finally experienced a company who is willing to go above and beyond. The manager (who's name escapes me) is one of the most professional and helpful people I've dealt with in business. He's willing to accommodate you by showing you different options, he gives you all the information you need up front...he's recently helped us in a critical situations that otherwise would have resulted in a HUGE disaster. I recommend Star Self Service to anyone looking for a safe, clean and professionally run organization. ***** Happy Holidays!

I can't recommend this place more highly to anyone looking for a trusted place to store their…read morestuff. We needed a lot of extra care and help because we were trying to get things taken care of while out of state. The manager, Jeff was so accommodating with all of my requests for help. He went above and beyond to help wherever he could and never made it feel like an inconvenience, even though we were moving out of the unit. If you're deciding between two storage facilities, hands down, pick this one. They actually care about your stuff and providing great service.

Great space to store my stuff! It's comforting knowing while living in Hollywood, CA now, I feel…read moremy things are secure here in my hometown of Cincinnati. Jeff who runs this facility is excellent with customer service! Thank you Jeff for everything! :)

The process of getting a storage unit was simple and quick. Bill was very helpful. The unit and…read morebuilding were clean. Chose a climate control until. No issues or concerns thus far.

There is a leak in the roof of our storage unit and several items have been damaged. We reached out…read morevia phone and got no response. When we stopped in in person we were told the leak was not there fault which is obviously ludicrous. We were offered no compensation, remedy or assurance that the leak had been repaired. A google review received an automated response to call the number that no one answers or returns messages from. Dealing with this place is like being stuck in a bad dream. Completely insane

I have been renting a vehicle sized garage here for 2.5 years and while my initial experience was…read moregood, changes implemented over the past 8 months have me searching for other options. I've received 2 increases in less than a year. When attempting to configure autopayment through their portal, using the exact details copied/pasted from my lease I was unable to establish an account profile because it could not match to a tenant. When I tried going to my unit today, my gate code no longer works and I've received no communication indicating a change, suspension or other issue. There are no employees onsite at any time, and when calling the phone I first had to listen to/decline (5) separate ads for completely unrelated services, at which point I was connected to a chatbot that claimed the business I was trying to reach is not a recognized client. The website is down. This has all the markings of a business that is either heading into bankruptcy or has been sold to a holding company.

Quick, easy, and convenient. The location is great for anyone living in Milford, Loveland, Terrace…read morePark and Indian Hill. The staff are accommodating. The space is affordable and offers a great place to lock up your valuables.

I saw this on a closed community group this morning and wanted to share it. Way to go Blue ash…read morestorage! Their manager, Jim, does an amazing job!

From the owner: Bearcat Storage - Blue Ash is locally owned and operated. Our mini self storage facility is…read morecompletely secured with individual unit alarms, electronic gated access and 24/7 surveillance. We even offer free truck usage when you move-in. Located in Cincinnati, OH serving the Greater Cincinnati area. With online bill payment, we're ready when you are. Whether you're looking for short-term personal storage, long-term business storage, or anything between, our clean, modern and secure storage facility was designed with your convenience in mind. Blue Ash Self Storage offers a variety of storage features and sizes to fit your needs, including drive up access & climate controlled storage units.

Well, they have a shitty policy about no RVs older than 10 years in age. It doesn't matter if the…read morething looks brand new and has been impeccably taken care of. THEY WILL DISCRIMINATE on AGE of vehicle! So any of you airstream owners or Avion owners you might as well forget about it unless you can prove that the vehicle is 10 years or younger in age. Of course I wondered what would happen if your vehicle age is out while you're in the park? I bet they automatically eject you if they're following their "policy"! Also, they have a 50 pound and under weight limit for dogs. And apparently also a breed restriction! You can be the nicest person in the world with the nicest dog in the world and nicest camper in the world, but if you don't fit into their little pigeon hole guidelines, you might as well forget it! I mean, after all this is Reading, Ohio for Christ sake! Which let's face it, is a lower middle class community to begin with!! Go somewhere else where they will accept you and your pets and equipment instead of having snotty restrictions!

I rented a space there for years with no problems. It was a safe place for my vehicle for many…read moreyears.

I have been renting before it was istorage and the transition was a little messy but the property…read moremanager got everything under control and now it's great to rent from there. Professional loading docks, everything is clean, there are bathrooms and drinking fountains. I am a big fan

Inept management and poorly maintained. I've only been a customer 3 months and I'm regretting…read moremoving my stuff in here. Oh, and my locker (as well as many others) have already been broken into. This facility was acquired by iStorage ( https://www.istorage.com/storage/ohio/storage-units-loveland/4100-US-Route-22-W-853 ) in December of 2021. I started my rental at the end of November 2021. They did not handle the transition of the account well. I had to come into the front office during work hours to straighten out the account problems. 15+ lockers were broken into on the weekend of 5 Feb 2022. Mine was one of them. Numerous maintenance issues. Security doors not closing properly, debris remining in the halls and parking bays for months. Both elevators were out of service on 28 Feb 2022. There are no stairs to get to the second level, therefore my locker was inaccessible on Monday and I had to make alternate arrangements to store my vehicle load of stuff until they get their facility repaired. Obviously looking for another facility in the area. I suggest you move on to the next review and skip this facility. 2022 FEB

Highly recommend this place, after housing our stuff in the "climate controlled" units at public…read morestorage and finding humidity and some temperature damage to our items - we were very picky with where we chose next. Milford Self storage, with the indoor climate controlled units were always great. We used them in the summer and fall - we visited our unit often, almost weekly, and the temperature never fluctuated - we are extremely pleased with them and will use them when we need storage again.

Apparently this company is under new management or ownership. I have had multiple storage units…read morewith the original owner for well over 12 years. I accept the price changes, but the recent notification stating that they will ONLY TAKE CREDIT CARDS OR DEBIT CARDS is not the way I do business. I have always been on time with my bank doing auto payments. When I called my call was not returned, when I called again I was very rudely treated. Move if you want to was the general tone. When I asked to talk to a higher management I was told a firm NO. When I ask to have higher management call me, I was also told NO. It has always been very well maintained, but what is next.

First time just looking at storage units and was pleasantly surprised when I found this place and…read moremet a worker there named Allison. She was patient and made sure to answer any questions and also followed up with me. The storage facility is clean and well put together and the customer service I received from her you do not get these days. If you are in the area, look here and ask for her.

I chose this iStorage location because of the convenient location, low pricing, and the flexibility…read moreof month-to-month rentals with no long-term contract. On paper, it checked a lot of boxes, and I was initially excited. That excitement didn't last long. After a snowfall, the plowing situation was a major issue. The property is plowed just enough for vehicles to pass through, but snow is pushed directly in front of the outdoor units. My 5x5 unit ended up with nearly two feet of packed snow blocking the door for several days. When I contacted the office, I was told I was responsible for shoveling it out myself and that this is stated in the lease. That may be technically true, but it's not something most customers expect from a paid storage facility. Beyond that, the unit itself has drawbacks. The ceiling height is noticeably lower than comparable units I've rented elsewhere, and the floor is uneven, which makes installing shelving frustrating and unstable. Overall, the pricing and location are decent, but access issues and unit quality make this hard to recommend, especially in winter.