Air-conditioned and good security. I couldn't imagine having to rearrange my storage unit in this…read more95 degrees summer. Star Storage is temperature controlled which not only makes it more comfortable for you but also is good for your belongings. They also have a bathroom on-site and WiFi.

Top Notch Service My…read morefamily and I have moved a lot over the past 15 years. We have often had to use a storage service as we settle in. In some cases, they offer average to good customer service. I've also experienced ridiculously bad customer service. But most recently at Star Self Storage...we have finally experienced a company who is willing to go above and beyond. The manager (who's name escapes me) is one of the most professional and helpful people I've dealt with in business. He's willing to accommodate you by showing you different options, he gives you all the information you need up front...he's recently helped us in a critical situations that otherwise would have resulted in a HUGE disaster. I recommend Star Self Service to anyone looking for a safe, clean and professionally run organization. ***** Happy Holidays!

Great service! Very flexible on move-in and out dates which was helpful during our renovation. Felt…read morevery secure and well attended to

I have stored two trailers here for several years. Good value, easy ingress/egress. Never had any…read moreissued given I had outdoor storage.

I can't recommend this place more highly to anyone looking for a trusted place to store their…read morestuff. We needed a lot of extra care and help because we were trying to get things taken care of while out of state. The manager, Jeff was so accommodating with all of my requests for help. He went above and beyond to help wherever he could and never made it feel like an inconvenience, even though we were moving out of the unit. If you're deciding between two storage facilities, hands down, pick this one. They actually care about your stuff and providing great service.

Great space to store my stuff! It's comforting knowing while living in Hollywood, CA now, I feel…read moremy things are secure here in my hometown of Cincinnati. Jeff who runs this facility is excellent with customer service! Thank you Jeff for everything! :)

I highly recommend Cincinnati mini storage. Cameron helped me and was so helpful. This place is…read moreimmaculate. They have security cameras everywhere, carts, dollies, and 3 elevators. It is climate controlled as well. 5 Stars!!!

Good value for the space, and very responsive! The facility is clean and secure. We appreciated…read morethat they do periodic latch checks, and called to let us know one time we hadn't latched our unit properly. The facility is easy to navigate, good parking, and has carts available to borrow for loading/unloading.

Well, they have a shitty policy about no RVs older than 10 years in age. It doesn't matter if the…read morething looks brand new and has been impeccably taken care of. THEY WILL DISCRIMINATE on AGE of vehicle! So any of you airstream owners or Avion owners you might as well forget about it unless you can prove that the vehicle is 10 years or younger in age. Of course I wondered what would happen if your vehicle age is out while you're in the park? I bet they automatically eject you if they're following their "policy"! Also, they have a 50 pound and under weight limit for dogs. And apparently also a breed restriction! You can be the nicest person in the world with the nicest dog in the world and nicest camper in the world, but if you don't fit into their little pigeon hole guidelines, you might as well forget it! I mean, after all this is Reading, Ohio for Christ sake! Which let's face it, is a lower middle class community to begin with!! Go somewhere else where they will accept you and your pets and equipment instead of having snotty restrictions!

I rented a space there for years with no problems. It was a safe place for my vehicle for many…read moreyears.

Clean and well-run. Recommend. I had a very good experience here. No bugs, no problems, helpful…read morestaff.

Only use for a very short time!!!…read more I moved to one of their small units in January while my girlfriend and I organized things after we moved in together. There was an online special for a small room for $25 a month. They also charge a $25 administrative fee when you sign up. After 4 months they are already raising my rent $10 a month due to "market adjustment". When I look online they are still offering the same move in special for $26, yet it's going up $10 for existing renters. Their business model is the hope that you'll never move your stuff and just deal with the price increase. It's a suitable place if you're only going to be there 2-3 months, but after month 4 you'll likely get a rent hike. Also the the operator will badger you for a review while you're there, but make sure to wait until you've been there a while before you do review. Most of the reviews on here were done when they started the process, and it doesn't get bad until later. Look at the "excluded reviews" for the company and they're basically all the same.

horrible customer service!!! i requested to cancel my monthly strange unit in March both in person…read moreand via email. i was still charged for April. i have tried calling and emailing several times now and no body returns the call. very disappointed with the lack of customer service from them as all I'm trying to do is get a refund for the months fees after i moved out.

Great facility with great service. This facility is very clean and secure. The manager and…read moreassistant is very personable and go above and beyond to accommodate customers. I highly recommend this facility.

Heather went above and beyond to help solve the issue I was having. I can't say thank you enough!…read moreShe cared enough to follow-up with me tonight and I truly appreciated that!

The customer service is very great! My service provider Brittany was very helpful since i've been…read morehere we've been keeping in touch and she's helped to make it a smooth and safe space to keep my storage unit! Thank you Brittany from Jalieyha you're so sweet!

I got a storage space at CubeSmart to keep a few things safe and dry for the time being. The…read moreinitial customer experience was phenomenal and the facilities are in great shape. When I was given the initial tour and 411, nothing was ever mentioned about these sensors they have set up on the garage bay doors (like those big doors at any auto mechanic). The sensors are programmed with a timing sequence to close the doors automatically after a few minutes. Cool, that makes sense. However, if I am not made aware of these senors and how they operate and am only shown the manual OPEN/CLOSE buttons to operate the doors, then that's what I'm going with. There are no signs anywhere to indicate to anyone that the doors may close automatically. Again, I totally get it but it is a possible hazard that 100% should be communicated to customers who have paid to use the space. While moving my belongings in we set a handmade wooden pedestal dining table (yes, it's Amish lol) in the space that was available, as 3 different people were there moving in that day. Well, the pedestal that supports the table was just beyond the laser sensors but my tabletop was not and still underneath the bay door. After so many minutes the door closed and crushed my table beyond repair. I was instructed to file an insurance claim with the insurance company that CubeSmart mandates you purchase as a part of renting the space. After a week of going through that process, the insurance company of course denied the claim and instructed me to take it up with CubeSmart directly. Now I'm right back where I started. Spoke with the GM at the unit several times, got referred to the DM. Called that number, still nothing. After calling several different 800 numbers I found on the internet and going back and forth with chatbots, I finally got some attention. Then I was told via chat that the DM had already spoken with me and closed the incident. I became upset as not a single soul had spoken to me on the phone or responded to any of my emails. A day or two later I received a message and apology, it was "another Will" the DM had spoken to and he got mixed up-insert eyeroll here. Finally got this dude on the phone and he was receptive and decent enough, saying he "heard me" and had to talk to his boss and would likely get back with me on Tuesday the 8th after Labor Day. Great, now I have a timeline and clear expectations, I was okay with that. Well, wouldn't you know, he never got back with me and has not responded to my handful of texts or emails. I went to the physical location today and spoke with the GM again and made my position clear. Is it time for small claims court? Thanks in advance!! P.S.-the GM of the location even told me that this has happened to several other customers before! I asked her why wouldn't they just post signs and let people know?!!! DUH!!!! See less

They raise the price every 3 to 4 months AND change the due date for the current month. They get…read moreyou hooked (rent at a low price) and then take advantage of you. I'll be looking for another storage unit as soon as possible. They are driving me away.