Awesome place to store stuff!! Best prices and so convenient. Highly recommended!! Owner is…read morefriendly and great to work with..

This is the best quality storage unit at the lowest price I had found. The owner was great and very…read moreresponsive.

Air-conditioned and good security. I couldn't imagine having to rearrange my storage unit in this…read more95 degrees summer. Star Storage is temperature controlled which not only makes it more comfortable for you but also is good for your belongings. They also have a bathroom on-site and WiFi.

Top Notch Service My…read morefamily and I have moved a lot over the past 15 years. We have often had to use a storage service as we settle in. In some cases, they offer average to good customer service. I've also experienced ridiculously bad customer service. But most recently at Star Self Storage...we have finally experienced a company who is willing to go above and beyond. The manager (who's name escapes me) is one of the most professional and helpful people I've dealt with in business. He's willing to accommodate you by showing you different options, he gives you all the information you need up front...he's recently helped us in a critical situations that otherwise would have resulted in a HUGE disaster. I recommend Star Self Service to anyone looking for a safe, clean and professionally run organization. ***** Happy Holidays!

Sandy, office staff, was amazing. She explained in detail the contract and assisted us in…read moredetermining the size unit we needed. She did not oversell. We had no wasted space. Entry and locating unit was a breeze. Storage unit was clean and dry. Highly recommend!

5 stars all the way!!! Super easy to get a unit rented!! I…read morewas in a rush, stressed & needed a storage unit ASAP at the last minute while moving. Troy the Mgr got me in the same day and extremely/easy quick. And an added bonus, I was having trouble signing in for the first time when I went home to set up online payment (I'm sure I was the issue). So I called the office and Troy, had returned my call and had me set up online within 5 minutes and ready to go! He for-sure went the extra mile helping. I highly recommend renting from this specific location at Fort Wright, Kentucky - ask for Troy Jetter!! Thanks Troy for making my move so much less stressful :) Plus great prices and great specials. Paperwork I was provided is basic like other storage units I've rented in the past. 10 day notice to vacate and no prorated months, which I've found typical for most storage places.

I can't recommend this place more highly to anyone looking for a trusted place to store their…read morestuff. We needed a lot of extra care and help because we were trying to get things taken care of while out of state. The manager, Jeff was so accommodating with all of my requests for help. He went above and beyond to help wherever he could and never made it feel like an inconvenience, even though we were moving out of the unit. If you're deciding between two storage facilities, hands down, pick this one. They actually care about your stuff and providing great service.

Great space to store my stuff! It's comforting knowing while living in Hollywood, CA now, I feel…read moremy things are secure here in my hometown of Cincinnati. Jeff who runs this facility is excellent with customer service! Thank you Jeff for everything! :)

Highly recommend this moving company! They showed up right on time -- actually about 10 minutes…read moreearly -- and were incredibly efficient throughout the entire move. They handled several heavy pieces with ease and were able to maneuver everything into some very tight spaces without any issues or damage. The team was professional, hardworking, and made the whole process much less stressful. I would absolutely use them again in the future!

They couldn't be more cautious with our personal Items. Carefully wrapping breakables. Amazing…read more Would use anyone else. Made this move very smooth! Thank you! You are the best!

This storage facility is very well maintained with good climate control. The owner and managers…read moreoffer excellent service and really accommodated my needs. I stored my car outside and a put a few things a in a unit. This place is great for vehicle storage and it was an ideal location for long term parking being so close to the airport. Definitely recommend!

I'm only giving one star because 0 wasn't an option. My husband has been renting a space from Ken…read morefor over 4 years now since moving to Hebron for his enclosed trailer. There are periods of time he doesn't take his trailer back due to his fire schedule, but still pays his bill every month as it's automatically withdrawn. Last October he went to return his trailer and his spot was taken. He called Ken and he told him he assumed he didn't need the spot anymore because he didn't see his trailer for a bit so he gave it away (mind you he was still being charged and was now charging a new customer). He offered him a new spot which was more challenging for him to get into but he accepted it. Fast forward to today and my husband has once again gone to return his trailer with his new spot being taken. My husband calls numerous times before reaching Ken. Once reaching him Ken tells him "you're screwed". He then tells my husband to give him some time to figure it out and to call him back in 10 minutes. 2 hours and numerous phone calls later, we finally reached him again. Ken denies giving either of his spots away even after admitting to us last year that he did. My husband questioned if he was also charging this customer and he said he couldn't do that, he gives it away for free because he's a nice guy. Earlier in this conversation he told my husband he hadn't given the spot away but is now saying he gave it away for free. When we requested to cancel the monthly charge, Ken told us no. We made several more requests and were repeatedly told no. Ken accused my husband of yelling at him, which was not the case. He was very agitated, rightfully so after this extremely frustrating interaction. I would highly recommend staying far away from this company to avoid you a headache!

I have had my mothers t hings there since she moved out to the West Coast. Although I have never…read moreactually seen the units, (nor been to Ohio), the women that help me are always so professional and courteous and are completely understanding when my payment gets there a day late since I am in California.

I've had an account for 6 years with this place, not only have they never not been able to charge…read moremy card for payment, but I've never needed to contact them for anything. Upon trying to move out of my storage, and close my account, I had lost my key, and needed my lock drilled off, there is a charge of $10, which was fine with me. When I went there the day I was ready to move out, after waiting about 15 or 20 minutes, I was told that they couldn't cut the lock off because there was no electricity going to that building. I was kind of perturbed, because it was the only day I'd be able to get it done before my next billing cycle. So I'm told to let them contact the owner, and all of that, so that they can get a repair man and all of that. Cool, after about 2 days, I get a call saying that the lock was cut off, and that they had put one of their locks on the unit. I was ok with that, but by then there had been a huge snow storm, so of course, there was no way I could do what I had to do. So after a bout a week, I go back, to try and move my things out. When I get there, I go into the office so that they can remove the lock from my unit. Do you know that the lady had the nerve to still charge me the $10 lock removal fee, and in addition to that, inform me, that since it was the day after my billing date, that I would be charged for that month!!! I was floored that because the day I was trying to be out, they were not able to accommodate me. In addition to that, when I pulled around to my unit, the snow had not been plowed, and the walkway up to the unit was so packed in that I couldn't get the door open. The man informed me that his son took the shovel, so he'd try to find one, but of course he never did. After all of that, I still wasn't able to move out of storage that day either. This couple that are running this place have no business acumen whatsoever. And one of their mother owns the place, which I suppose is why they're running it. EITHER WAY, PAY A LITTLE MORE, AND FIND ANOTHER FACILITY!!!

I am the proper person to evaluate this business because I am a user of self-storage. Well I am not…read morebut my mother is and I help her out. This place is great. It has all the necessary self-storage features: 1. They have storage areas 2. The place is new and clean 3. You can use a code and just drive into the place so even if it's storming like crazy you don't have to worry about it 4. Cameras all over the place, so nobody is going to be messing around Location is great. A lot of these places are on the outskirts of town but this is like, central west-side Hamilton.

most of the wonderful things all these people are saying are true. What they are omitting is that…read morethe price goes up about $50 every year. We will be moving our things out of this month.