The crew members went above and beyond to help us! They were extremely friendly, and helpful! After…read morehelping me sign all the paperwork which was very quick, the gentleman showed my husband and I around the facility. We backed our car into the garage to start unpacking and my battery died! They called their maintenance man to come help us get it started! He was so friendly and stayed working with us until the car started again! I can't believe the amazing level of service this place provided! Moving from New York to Cincinnati has been tough but the people at stor-all made things much easier and pleasant! Best facility and staff in Cincinnati!

I had a truly unpleasant experience at the Stor-All Alfred location on July 26,2014 I, nor any of…read moremy family and friends, will ever choose to sign any agreements with this operation because of the deception, unprofessionalism, and unethical sales tactics of the on site employee I was working with. A few weeks ago, I first came to the site for a tour and gather lease information/pricing. I was impressed with the facility and went ahead and paid my $10 reservation fee so that I could move in on July 26. We had agreed on the pricing of $44 for the unit and I had it in writing. The employee had assured me that the only thing I had to do on the moving day was come into the leasing office and pay for the moving truck deposit--the price would be the same and she was holding my unit for me since I paid the reservation fee and completed the paperwork. For the next few weeks, I planned for my move and lined up 4 friends to assist with the move on July 26. I also took time off from work since I knew I would be moving my belongings into the storage unit. On the morning of July 26, I arrived at the leasing office to pick up the moving truck, which I had reserved, and pay for rent or any miscellaneous fees in order to move in. When I was speaking with the employee, she informed me that the new price of the unit was now $78, which is almost double the original amount. I understand that the prices fluctuate frequently, but I had asked her why it had drastically increased. She responded that I had to move in the same day that I signed the paperwork to get it for that price. There was absolutely no conversation about this rule previously, nor was it in writing on any of the information I had received. I asked her if she had mentioned that during the tour, and she stated that she didn't recall and "may have skipped that part." I had brought with me the documentation that I had paid the $10 reservation fee to hold my unit at the $44/month agreement. She continued to tell me that she could not honor that price since it had increased. Additionally, she mentioned that the reservation fee did not guarantee that the unit would still be available on my move in day, which she knew would be July 26 since I had reserved the truck. Since she had already lost my trust in the organization, I could not stand the thought of keeping my personal belongings at the facility. I received my deposit back and found a new facility. This is absolutely unacceptable and unethical behavior. We had an agreement in place and there was a monetary exchange to confirm this. She had already in my opinion breached the agreement by the illegal "bait-and-switch" marketing tactic. I had to not only find a new storage unit and moving truck that very same morning, but I also had to make my 4 friends wait an additional 3 hours while I was coordinating the change in plans. Stor-All could have had my business if the initial agreement was honored. I understand that mistakes happen, but this was not my mistake. Had the employee admitted fault and corrected it, I would have leased with her. I will ensure that none of my family, friends, or co-workers choose to conduct business with Stor-All.