I recently rented a 12' Budget Truck from this location and apart from the Budget representative…read more(not a 1st SSS employee) messing up the email confirmation, it was a great experience. The location is easy to get to and there is a small parking lot to the left. The truck I rented was brand new (not always the case) and even had a aux input for the stereo. There is a gas station across the street so you can refill right before you return your truck. The worker that assisted us was friendly and chatty. He even was able to tweak our rental so that it was only considered 1 day even though technically it was overnight. There are some random things inside the building as deadbeat storage clients items are sometimes sold to the public. There is also 2 large bookcases filled with free books. While I pray that I don't have to move anytime soon, if I need to rent a truck or store stuff off site, I would have no issue choosing 1SSS. *The neighborhood isn't the best so make sure that you hide anything of value from view in your car. Then again, this policy should be done everywhere. :)

Brenda Bell very professional kind and respectful couldn't have a better employee appreciate her…read morehelp very much five stars thank you to her and storage

I've rented a storage unit 3 times in the past from Spring Grove Self Storage 5 years, 3 years and…read more2 years. This is an excellent facility. Climate controlled, safe, clean, well protected (cameras everywhere), keypad entry and exit. Sean and Monica run a tight ship which is much appreciated. Always professional, always friendly. I just read other reviews. How is this place getting poor reviews???? I'm guessing these are the same people that act like total entitled jerks when they come in. "What do you mean I have to pay a late charge!!!" (I've seen that too many times.)

I've used storage facilities in three states for well over two decades. This is the absolute worst…read morefacility I've seen. They are selling spaces that do NOT match the stated dimensions. AND there spaces are reduced even more by support pillars and cut-in areas. I could not see using this terrible place ever.

Second time since I have been here in about a year's time where the elevator didnt work. If I come…read morehere monthly, the track record isn't great. I paid my bill and for some reason have issues constantly getting in and out of the building. I'm really not in the mood today to mess with it as I wanted to unload and go. The people in the office always act like they hate their job and are rude and don't care when you have an issue. They literally have no empathy and don't care you have to climb up and down flights of stairs to get to your belongings or to drop off to a service you pay for. The lady wouldn't even check the operator to see that it was not operable. Not a fan. She probably should find something other than customer service.

I was renting at the one in Avondale I can honestly say I loved it every there was nice they worked…read morewith you when u need it they a very understanding they was respectful, they upkeep was on point they made u feel welcome they even gave me some gloves and bags to help me when my box busted open they gave me a extension when I was late on my payment if u let them know what's going on they will work with you I enjoyed my experience every step of the way thank y'all and God Bless you

UPDATE (Friday, March. 05th, 2021 12:30 pm)…read more My storage unit is INACCESSIBLE because the elevator is out of order (AGAIN) and there is no second elevator to reach the lower level. I lost the trip and my time. Secondly and not less important, found water (AGAIN). Took pictures of two active water leaking and also a picture of the thermostat showing the HVAC system that never turns on. Just another day at Cubesmart Dellway St. Cincinnati, OH. PLEASE SEE PHOTOS BELOW THAT SUPPORTS ALL MY CLAIMS. ______________________________________________________________- UPDATE (Monday, Feb. 08th, 2021 02:30 pm) For the second time in less than 3 months, the main garage door is not working and remains wide open 24/7. Not a safe condition for users when visiting the facilities or for the stored belongings that are exposed.

The crew members went above and beyond to help us! They were extremely friendly, and helpful! After…read morehelping me sign all the paperwork which was very quick, the gentleman showed my husband and I around the facility. We backed our car into the garage to start unpacking and my battery died! They called their maintenance man to come help us get it started! He was so friendly and stayed working with us until the car started again! I can't believe the amazing level of service this place provided! Moving from New York to Cincinnati has been tough but the people at stor-all made things much easier and pleasant! Best facility and staff in Cincinnati!

I had a truly unpleasant experience at the Stor-All Alfred location on July 26,2014 I, nor any of…read moremy family and friends, will ever choose to sign any agreements with this operation because of the deception, unprofessionalism, and unethical sales tactics of the on site employee I was working with. A few weeks ago, I first came to the site for a tour and gather lease information/pricing. I was impressed with the facility and went ahead and paid my $10 reservation fee so that I could move in on July 26. We had agreed on the pricing of $44 for the unit and I had it in writing. The employee had assured me that the only thing I had to do on the moving day was come into the leasing office and pay for the moving truck deposit--the price would be the same and she was holding my unit for me since I paid the reservation fee and completed the paperwork. For the next few weeks, I planned for my move and lined up 4 friends to assist with the move on July 26. I also took time off from work since I knew I would be moving my belongings into the storage unit. On the morning of July 26, I arrived at the leasing office to pick up the moving truck, which I had reserved, and pay for rent or any miscellaneous fees in order to move in. When I was speaking with the employee, she informed me that the new price of the unit was now $78, which is almost double the original amount. I understand that the prices fluctuate frequently, but I had asked her why it had drastically increased. She responded that I had to move in the same day that I signed the paperwork to get it for that price. There was absolutely no conversation about this rule previously, nor was it in writing on any of the information I had received. I asked her if she had mentioned that during the tour, and she stated that she didn't recall and "may have skipped that part." I had brought with me the documentation that I had paid the $10 reservation fee to hold my unit at the $44/month agreement. She continued to tell me that she could not honor that price since it had increased. Additionally, she mentioned that the reservation fee did not guarantee that the unit would still be available on my move in day, which she knew would be July 26 since I had reserved the truck. Since she had already lost my trust in the organization, I could not stand the thought of keeping my personal belongings at the facility. I received my deposit back and found a new facility. This is absolutely unacceptable and unethical behavior. We had an agreement in place and there was a monetary exchange to confirm this. She had already in my opinion breached the agreement by the illegal "bait-and-switch" marketing tactic. I had to not only find a new storage unit and moving truck that very same morning, but I also had to make my 4 friends wait an additional 3 hours while I was coordinating the change in plans. Stor-All could have had my business if the initial agreement was honored. I understand that mistakes happen, but this was not my mistake. Had the employee admitted fault and corrected it, I would have leased with her. I will ensure that none of my family, friends, or co-workers choose to conduct business with Stor-All.