We are using their outdoor storage space for a car hauler trailer. The facility is much cleaner…read moreand secure than most other places that I have visited and/or used over the past ten years. Deanna is very friendly and helpful. She gave me a personal tour of the grounds, showed me the rental space for my approval, and explained every detail to me so that I fully understood what I was getting and what payment options are available. She is very experienced and doesn't try to rent or sell you something you do not need. Deanna even pointed out a corner where she recommended we swing the trailer wide of the building to avoid hitting it. (Clearly, some less experienced drivers have hit the protective poles there a few times!) Like I said, she is detail oriented. The only reason I gave four stars and not five is because our space is a tight squeeze for our truck when we hitch up or unhitch. Our space is very close to one of the buildings. Yesterday I came by to check on my trailer and contents. I noticed that they had replaced one of the security keypads that we use at the exit. The old pad was well-worn and some of the numbers and symbols had been hard to see. I think this shows that they maintain this facility well, so I stopped into the office to thank Deanna.

Horrible storage unit. I moved here in August and came today to vacate and move my belongings,…read moreEVERYTHING WAS RODENT INFESTED ! Rhea, the manager of some sorts told me that I'm October, one of the units on the premises was found to be rodent infested. Guess that they didn't do....Notify current renters so that they can asses their belongs. Do the math... this happened in October , it's mid May now as I'm writing this... needless to say my property is ruined and possibly diseased. Can't move my belongings into my house but I had to move it out of extra space so I can't get charged any further. EVERYTHING IS DAMAGED It's rat infested DONT STORE YOUR BELONGINGS HERE!!! Photos will be be attached and this will be reported fue

Our last move the guys were nice enough and nothing got damaged, but it wasn't anything special…read more This time we went with Moving Ahead Services, and they were amazing! It took them 3 1/2 hours to move all our worldly belongings from a storage unit into our new home, and that includes a half hour drive from one place to the other! For the record, it took our other movers more than 8 hours to move us into that same storage unit. The crew was fun and friendly and no one ever stopped moving. I actually told them to slow down at one point! I stood back and directed and they got everything into its new home. They all came in to thank us when they were done, and offered to move anything that we didn't like its placement. Seriously a good service.

Horrible experience. 100% would not recommend !!…read more They did not properly wrap my stuff and caused damage but didn't want to take responsibility for it after and tried to push liability. Took a huge L. Stay away unless you're ok with risking taking high risk for their negligence.

I recommend this business when you need movers. They are very professional courteous, and they get…read morethe job done right effortlessly with great communication along the way

This has been an absolute nightmare of a move from start to finish. We had given simple…read moreinstructions to pick up at 2 locations and drop off the combined stuff into a single location. At the second location they were bringing my piano up the stairs. Why would I move a piano to a place we are moving from? Next, they laid all of our boxes upside down in the new place. All my containers like grits, oatmeal, and oil spilled all over the place naturally. It's so much more effort to flip a box than to just pull it off a dolly ‍. They laid an ottoman with a lid on upright instead of flat on the ground and naturally all my stuff fell out. Boxes were broken at the bottom, and they just seemed to have thrown them around. Then, they couldn't move my piano up a second flight of stairs even though they were so ok with doing it at the second location, it has been sitting at the bottom of my staircase blocking access to the laundry for 4 days. You know they also wanted a tip by the way. I'm also magically missing a box of shoes that had a pair of vintage inside. I called about that, the guy who answered said he would look and call me back. I never heard anything. Then, after waiting all week (we moved Sunday, it was rescheduled to Friday), they were supposed to come bring my piano up the first flight of stairs, they never showed up. We weren't even asking for them to bring it up to the third floor like we want. I called that morning at 9am and they confirmed they would be coming out after their first move of the day today. At 5:51pm, I called again, and the guy who answered the phone said someone already called to tell us they wouldn't do it and I needed to get professional movers. They didn't. I never heard anything since my confirmation this morning. Now I'm going to call actual professional movers. Overall without including the tip this crap job cost $1200 ( I was quoted $810) and they didn't even finish Update: when they reach out about lost items they expect you to have a receipt and photos of each item. They lost an entire box of shoes with over 20 pairs! Who has receipts for all of that! And if they disagree with you they will pursue legal action and require you to pay their legal fees on top of everything. This place is an absolute scam.

From the first time I spoke to Steve Miller to the last time I spoke to him, a true professional…read more My unit was delivered and pick up on time as promised. 6 months later I call Steve back provided him with me new address and the unit was promised to me by 3pm, 255 my unit was arriving. All my belongings inside the unit were just as I put them. I did use 12 ratchet straps to secure everything. Your belongings will be just fine as long as you arrange and secure everything. Units was found to be more reasonably priced verses the competitor. I would highly recommend them to anyone not looking to put your stuff in storage just to go back a few months or weeks later just to reload it and take it to your new place. Brian Cincinnati

While I hesitated to post this, I did want to share our experience. Two stars says "could've been…read morebetter" and that's how we felt. For our recent move we elected to move ourselves. I decided I would support this local business versus the national one. We were loading our belongings around Thanksgiving and needed a few containers for the move. The company was very responsive, with Steve the owner calling directly. Unfortunately despite the positive reviews, our experience was mixed. We needed multiple containers. The first container delivered was very nice and seemed to be pretty new. That one went pretty smoothly, from delivery through unloading. We needed a second container and unfortunately this one didn't go so smoothly. We had them deliver it on the Wednesday before Thanksgiving, as they were going to be closed for the entire weekend and we needed to be out of the house the week after Thanksgiving, so we were planning to load the remainder of our things over the holiday weekend. They arrived late afternoon on Wednesday and as soon as they opened the container to allow me to have a look I was almost knocked down by the smell. The container had a horrible stench and clear signs of something nasty inside (it was a dried yellow puddle raised on the wooden floor). I told the driver that we couldn't use this container to store our personal items (mattress, couches, etc) as they would be ruined by that stench. He then told me, during the height of COVID and after standing in my face and talking for a few minutes about the situation, that he couldn't smell or taste so he couldn't confirm if there was a smell, but that he would call his manager. Steve was on vacation but answered and was very unapologetic, telling me that they clean each container and have an inspection, so there is no way that the unit could have a smell in it. Despite not being there and having a driver that couldn't smell, it would be impossible and I was being unreasonable. I told him again that I couldn't use this one and he told me that they were really busy and this was the only container they had left, so I could either take it or leave it. This put me in a very tough spot and if there was not a horrid stench I would have kept it as we needed to pack our belongings, however I was not willing to ruin my things so we had them take the container away with no backup plan - this should indicate just how bad the smell was. Fortunately for me, PODS came to the rescue and was able to deliver a container on the Friday after Thanksgiving so we were able to complete our packing that weekend. Steve did contact me back via email the week after Thanksgiving and told me that he inspected it and sure enough "there was an odor", however it was from the prior user that was storing cardboard. While I appreciated him closing the loop, I was the day of that there couldn't be an odor since they check them all before they go out. I've also never seen cardboard that smells that foul and leaves yellow puddles on the floor. In the end, it worked out for us as we found that PODS ended up being cheaper by 10-20% and their schedule around the holidays was much more accommodating. We unpacked around Christmas/New Years and had no issues coordinating the container re-delivery with PODS, however UNITS had limited schedule during that time so we had to work our deliveries around their availability. While I'd like to support local, I'm not the type to inconvenience myself or do so at the cost of a good experience. If you are, UNITS did a reasonable job, but despite the reviews I read about them we found that PODS provided a more reliable, accommodating experience and did so at a lower cost. Edit: I don't feel that the above left any of the context that the owner references out, but appreciate that he confirmed the issues we had. If I could have used the unit, trust me I would have - this caused us a lot of added stress. While it's clear that they have a lot of happy customers, I did want to share our experience as a watch out if you are working around a tight deadline / holidays like we were.

The unit was clean and Jessica was excellent with help. I…read morewould use Key Storage again and will. Just because we were treated so good from the begin. Jessica is great at her job...

From the owner: The friendly team at Key Storage is here to help you de clutter your life and keep your belongings…read moresafe. Access 7 days a week for your convenience, we rent personal storage spaces guarded by monitoring systems. Enjoy peace of mind while your valuables are with us. To store items of all shapes and size please call or visit Key Storage today!

I actually used this company for my family and I to move to the suburbs. I got some background…read moreabout Trico through my girlfriend who I used to work with at Cooper's. This was a super urgent move as well since my kids were in school and my husband and I also have some crazy schedule so we needed it done as soon as possible. Everyone was super cool and friendly, easy to work with, and moved fast paced. I was very satisfied with the whole turnout.

From the owner: There are tons of moving companies out there, but none of them are quite like Trico. Now, you might…read morebe wondering, how and why is Trico so special? We're glad you asked. Here's why. We are a 5-star rated company that's been in the business for quite some time now. That means we have the necessary experience to offer you a seamless transition to your new home. There are no additional charges with Trico - you'll pay exactly what you were quoted. We offer a free video survey and a guaranteed, all-inclusive price. Trico Long Distance Movers can provide you with literally any long distance moving service you need. You name it, and we'll make it happen. From planning & packing to transporting your household goods and unpacking them right where you want them to be. And yes, we can ship your car too. Or, provide you with an adequate storage unit if necessary. Last, but certainly not least, Trico Long Distance Movers are fully insured and licensed with the Department of Transportation (USDOT 2552260, MC 889368). Our friendly sales representatives would be happy to talk to you about your upcoming move, so don't hesitate to give us a ring right away!

Had to move down 16 flights of stairs (with elevator) and up 3 in downtown cincinnati without an…read moreelevator. The men worked very efficiently and swift, even though the moving up was BRUTAL. I appreciated how fast they worked because they're getting paid by the hour. Would recommend to anyone.

Very reasonable prices and the men worked very hard! They had to move me up 3 flights of stairs to…read moremy apartment and it was a nightmare but they did a great job.