Horrible storage unit. I moved here in August and came today to vacate and move my belongings,…read moreEVERYTHING WAS RODENT INFESTED ! Rhea, the manager of some sorts told me that I'm October, one of the units on the premises was found to be rodent infested. Guess that they didn't do....Notify current renters so that they can asses their belongs. Do the math... this happened in October , it's mid May now as I'm writing this... needless to say my property is ruined and possibly diseased. Can't move my belongings into my house but I had to move it out of extra space so I can't get charged any further. EVERYTHING IS DAMAGED It's rat infested DONT STORE YOUR BELONGINGS HERE!!! Photos will be be attached and this will be reported fue

Judy, the new manager, is the rudest person I have ever met. All my stuff is ruined and mice are…read moreeverywhere. disgusting! Not to mention they gauge your rent after 3 months by $80 Just because they can even though they don't mention anything when signing your lease. she said the mice are not her problem - hello your disgusting units caused this issue, how about an apology. Mice droppings on all my nice stuff - now all garbage. im calling the board of health on judy and extra space storage. I told her I was leaving a bad review and she said go ahead. I told her I was leaving a poor review and she

Horrible experience. 100% would not recommend !!…read more They did not properly wrap my stuff and caused damage but didn't want to take responsibility for it after and tried to push liability. Took a huge L. Stay away unless you're ok with risking taking high risk for their negligence.

I experienced the worst move ever with this company. Also, they have refused, short of a lawsuit,…read moreto resolve the issues that resulted in my rating. We moved on March 9, 2022. During the move floors were unprotected and gouged and scratched and walls were also scratched and gouged. A 3 piece wall unit was ripped apart without the connecting bolts removed. In addition, 2 of the 6 glass doors were broken. A dryer and freezer were both damaged and the freezer stopped working. Parts were left anywhere. For example, 2 futons were taken apart. At the new house futon parts were found in the garage, some in the kitchen and others in the basement. Shelves to a bookcase were not found. Trash was left behind in our yard after they left. This is not a comprehensive list, just the major highlights. I filed a claim, and almost 4 months later here are the results. The damages to floors and walls cost over $1600 to fix. They offer $0 to repair. The bookcase cost $1100 30 years ago, and $7000 to replicate. They offer $850. The freezer reimbursement offer was $60. I elected $10,000 insurance, but you see the results of my claim submission. Here is Moving Ahead's last reply to me: If you still do not find our current offer to be acceptable, the next step would be to begin the arbitration procedure, as outlined in the documentation you have already received. If you have any questions regarding this process, I would be happy to assist in any way possible.. Thank you, Steven Mutter General Manager T: (513) 591-9818 movingaheadservices.com The character of any company is evident in how they respond when they make a mistake. You judge for yourself. My advice, buyer be very aware with Moving Ahead!

The crew was very friendly, kind and respectful and careful with my antique furniture, This…read morecompany charges by the hour and I was pleased that the crew was very quick and got our things moved swiftly into the storage unit. The only thing that happened is that I have a piano and they didn't bring a piano mover board, but the management fixed it by having more crew come to our house with the piano mover which took more time but they didn't charge us extra, they did it free of charge which was great!, I would highly recommend this company to anyone looking for a professional ,reliable , and affordable move.

They were wonderful at first but the later it got the supervisor and one other became…read moredisrespectful. The supervisor threatened to leave a truck full of furniture in the driveway. The supervisor stated they were finished even though we said we would pay more. The runner they put down to protect the floors was taken up as the supervisor said they were finished and were leaving. We finally had to call the main office to get things settled and completed. I would not recommend.

We used units for a recent move and we needed them to transport the unit back and forth multiple…read moretimes. They were always available when we needed them. Their prices were transparent with no hidden costs. They were always on time and the unit was clean. Thank you!

While I hesitated to post this, I did want to share our experience. Two stars says "could've been…read morebetter" and that's how we felt. For our recent move we elected to move ourselves. I decided I would support this local business versus the national one. We were loading our belongings around Thanksgiving and needed a few containers for the move. The company was very responsive, with Steve the owner calling directly. Unfortunately despite the positive reviews, our experience was mixed. We needed multiple containers. The first container delivered was very nice and seemed to be pretty new. That one went pretty smoothly, from delivery through unloading. We needed a second container and unfortunately this one didn't go so smoothly. We had them deliver it on the Wednesday before Thanksgiving, as they were going to be closed for the entire weekend and we needed to be out of the house the week after Thanksgiving, so we were planning to load the remainder of our things over the holiday weekend. They arrived late afternoon on Wednesday and as soon as they opened the container to allow me to have a look I was almost knocked down by the smell. The container had a horrible stench and clear signs of something nasty inside (it was a dried yellow puddle raised on the wooden floor). I told the driver that we couldn't use this container to store our personal items (mattress, couches, etc) as they would be ruined by that stench. He then told me, during the height of COVID and after standing in my face and talking for a few minutes about the situation, that he couldn't smell or taste so he couldn't confirm if there was a smell, but that he would call his manager. Steve was on vacation but answered and was very unapologetic, telling me that they clean each container and have an inspection, so there is no way that the unit could have a smell in it. Despite not being there and having a driver that couldn't smell, it would be impossible and I was being unreasonable. I told him again that I couldn't use this one and he told me that they were really busy and this was the only container they had left, so I could either take it or leave it. This put me in a very tough spot and if there was not a horrid stench I would have kept it as we needed to pack our belongings, however I was not willing to ruin my things so we had them take the container away with no backup plan - this should indicate just how bad the smell was. Fortunately for me, PODS came to the rescue and was able to deliver a container on the Friday after Thanksgiving so we were able to complete our packing that weekend. Steve did contact me back via email the week after Thanksgiving and told me that he inspected it and sure enough "there was an odor", however it was from the prior user that was storing cardboard. While I appreciated him closing the loop, I was the day of that there couldn't be an odor since they check them all before they go out. I've also never seen cardboard that smells that foul and leaves yellow puddles on the floor. In the end, it worked out for us as we found that PODS ended up being cheaper by 10-20% and their schedule around the holidays was much more accommodating. We unpacked around Christmas/New Years and had no issues coordinating the container re-delivery with PODS, however UNITS had limited schedule during that time so we had to work our deliveries around their availability. While I'd like to support local, I'm not the type to inconvenience myself or do so at the cost of a good experience. If you are, UNITS did a reasonable job, but despite the reviews I read about them we found that PODS provided a more reliable, accommodating experience and did so at a lower cost. Edit: I don't feel that the above left any of the context that the owner references out, but appreciate that he confirmed the issues we had. If I could have used the unit, trust me I would have - this caused us a lot of added stress. While it's clear that they have a lot of happy customers, I did want to share our experience as a watch out if you are working around a tight deadline / holidays like we were.

I actually used this company for my family and I to move to the suburbs. I got some background…read moreabout Trico through my girlfriend who I used to work with at Cooper's. This was a super urgent move as well since my kids were in school and my husband and I also have some crazy schedule so we needed it done as soon as possible. Everyone was super cool and friendly, easy to work with, and moved fast paced. I was very satisfied with the whole turnout.

From the owner: There are tons of moving companies out there, but none of them are quite like Trico. Now, you might…read morebe wondering, how and why is Trico so special? We're glad you asked. Here's why. We are a 5-star rated company that's been in the business for quite some time now. That means we have the necessary experience to offer you a seamless transition to your new home. There are no additional charges with Trico - you'll pay exactly what you were quoted. We offer a free video survey and a guaranteed, all-inclusive price. Trico Long Distance Movers can provide you with literally any long distance moving service you need. You name it, and we'll make it happen. From planning & packing to transporting your household goods and unpacking them right where you want them to be. And yes, we can ship your car too. Or, provide you with an adequate storage unit if necessary. Last, but certainly not least, Trico Long Distance Movers are fully insured and licensed with the Department of Transportation (USDOT 2552260, MC 889368). Our friendly sales representatives would be happy to talk to you about your upcoming move, so don't hesitate to give us a ring right away!