While I hesitated to post this, I did want to share our experience. Two stars says "could've been better" and that's how we felt. For our recent move we elected to move ourselves. I decided I would support this local business versus the national one. We were loading our belongings around Thanksgiving and needed a few containers for the move. The company was very responsive, with Steve the owner calling directly. Unfortunately despite the positive reviews, our experience was mixed. We needed multiple containers. The first container delivered was very nice and seemed to be pretty new. That one went pretty smoothly, from delivery through unloading. We needed a second container and unfortunately this one didn't go so smoothly. We had them deliver it on the Wednesday before Thanksgiving, as they were going to be closed for the entire weekend and we needed to be out of the house the week after Thanksgiving, so we were planning to load the remainder of our things over the holiday weekend. They arrived late afternoon on Wednesday and as soon as they opened the container to allow me to have a look I was almost knocked down by the smell. The container had a horrible stench and clear signs of something nasty inside (it was a dried yellow puddle raised on the wooden floor). I told the driver that we couldn't use this container to store our personal items (mattress, couches, etc) as they would be ruined by that stench. He then told me, during the height of COVID and after standing in my face and talking for a few minutes about the situation, that he couldn't smell or taste so he couldn't confirm if there was a smell, but that he would call his manager. Steve was on vacation but answered and was very unapologetic, telling me that they clean each container and have an inspection, so there is no way that the unit could have a smell in it. Despite not being there and having a driver that couldn't smell, it would be impossible and I was being unreasonable. I told him again that I couldn't use this one and he told me that they were really busy and this was the only container they had left, so I could either take it or leave it. This put me in a very tough spot and if there was not a horrid stench I would have kept it as we needed to pack our belongings, however I was not willing to ruin my things so we had them take the container away with no backup plan - this should indicate just how bad the smell was. Fortunately for me, PODS came to the rescue and was able to deliver a container on the Friday after Thanksgiving so we were able to complete our packing that weekend. Steve did contact me back via email the week after Thanksgiving and told me that he inspected it and sure enough "there was an odor", however it was from the prior user that was storing cardboard. While I appreciated him closing the loop, I was the day of that there couldn't be an odor since they check them all before they go out. I've also never seen cardboard that smells that foul and leaves yellow puddles on the floor. In the end, it worked out for us as we found that PODS ended up being cheaper by 10-20% and their schedule around the holidays was much more accommodating. We unpacked around Christmas/New Years and had no issues coordinating the container re-delivery with PODS, however UNITS had limited schedule during that time so we had to work our deliveries around their availability. While I'd like to support local, I'm not the type to inconvenience myself or do so at the cost of a good experience. If you are, UNITS did a reasonable job, but despite the reviews I read about them we found that PODS provided a more reliable, accommodating experience and did so at a lower cost. Edit: I don't feel that the above left any of the context that the owner references out, but appreciate that he confirmed the issues we had. If I could have used the unit, trust me I would have - this caused us a lot of added stress. While it's clear that they have a lot of happy customers, I did want to share our experience as a watch out if you are working around a tight deadline / holidays like we were. read more

A major remodel required a place to conveniently store three rooms of furniture for two months. After researching the available companies we settled on Units. We rented a 16 unit which was delivered and expertly placed in our driveway by driver Sam. We also rented 5 moving blankets and the company arranged for two guys to come move the boxes, three couches, bookcases, hutch, buffet, tables and chairs and 15 yrs of collectibles. They arranged everything much like a Tetris game! The unit was perfect for our needs. After two months, we called and Gabriel came and expertly loaded it and took it away. We appreciated his attention to the low laying tree branches as he jockeyed the Unit onto the flatbed. We could not have done our remodel without having this storage option. Highly recommend the company, Sam, Gabriel, and movers Kevin and Trey read more

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We used units for a recent move and we needed them to transport the unit back and forth multiple times. They were always available when we needed them. Their prices were transparent with no hidden costs. They were always on time and the unit was clean. Thank you! read more

From the first time I spoke to Steve Miller to the last time I spoke to him, a true professional. My unit was delivered and pick up on time as promised. 6 months later I call Steve back provided him with me new address and the unit was promised to me by 3pm, 255 my unit was arriving. All my belongings inside the unit were just as I put them. I did use 12 ratchet straps to secure everything. Your belongings will be just fine as long as you arrange and secure everything. Units was found to be more reasonably priced verses the competitor. I would highly recommend them to anyone not looking to put your stuff in storage just to go back a few months or weeks later just to reload it and take it to your new place. Brian Cincinnati read more

Working with Steve has been an absolute pleasure. Very professional, communicates properly, fair prices,etc. Made me feel good to support a local company. I would highly recommend them! read more

We needed a moving storage unit and wasn't sure which route to go with using a pod or using self storage, one call to Steve at unit and I was set great service and friendly staff appreciate all that they did! read more

Very well priced compared to competitors. Steve is a very well mannered and professional guy to talk to. Great customer service, great availability, great company!! read more

I used them to move my furniture from my condo to my house. Did not pick up the Units when they were supposed to. I had to call several times and they eventually quit answering my call. I had my daughter call from her phone and they answered. read more

Steve Miller runs a great operation! We used the Unit to store household items in preparation for showing our house. Once we moved into the new house, we had the unit with our items delivered. Units made our selling and moving process very easy!! The Unit arrived as promised, was much bigger than expected and then delivered promptly to our new house! Thanks Steve! We truly appreciate the effort!! read more