Cancelled and still was charged the over inflated price.. called local manager and corporate..no answer no call back. Disputed the charge since I have proper notice.. so we will see. My advice is if you need storage, find someone else! And look at their ratings!! read more

Barb was such a professional, when I called. I went to rent a storage space. She was very informative. She explained the insurance, monthly premium and took the time out to just talk and answer all my questions. Thank you Barb, for listening to our needs, and the kind service. Shanna read more

I accidentally reserved a unit on 11/26/24. I left a voicemail for the company stating that mistakenly reserved them by mistake as my husband stated it was too far away. I asked for a refund as well. I didn't hear back from the company which prompted me to call them again the next morning. This time I spoke with the manager and he stated that he would cancel my unit for a future date at the end of December. I explained to him that he misunderstood as I was needing the unit at all and I needed it cancelled immediately and a refund issued. He sated he would talk to his manager and I would receive my refund in a couple days. Here we are 12/6/24 and I have not received a cancellation email or a refund. I have left numerous messages for return calls, I also left an email, I even stated that if I didn't receive my cancellation and refund that I made by mistake then I would be forced to report them and leave a negative review. This manager clearly doesn't care about his job, the people he works for, or the people that he services. I recommend people to stay far away from this storage company! This manager has shown that he is completely incompetent and unprofessional! read more

Rented multiple storage units for my old job over the course of several years. Units and facility were clean, employees were friendly and helpful, and the location was convenient and safe. But they raised rent by $15-30 every 6 months or so, and you couldn't do anything about it. read more

This is my second time using this location. The property is always kept nice. The unit was clean when we moved our items into the unit. I love that it is gated as well. Josh is the absolute best with communication and helping with any questions or needs that we had. Highly recommend Compass Self Storage! read more

This place raises your rates twice a year to a hefty 20%+ rate a year. Got tired of it after 4 years. They say they'll work with you but that kind of increase each 5-6 months is ridiculous. I think they count on you not wanting to go thru the hassle of moving. Had enough. Moved to another place for about half the monthly fee. Look around. read more

Avoid this place! My rent has gone from 75 a month to 180 in a year and a half! There is a plant across from my unit at the back and everything I own is covered in sticky dust! read more

We needed a unit to store some extra items during our house selling process. This was probably the easiest thing I've had to do during this process. Susan was the one I was dealing with. We communicated via email mostly because it was very easy to do that while I am at work and also I could easily forward the information to my husband. Susan was on top of it the whole time. We've only had the storage for three months and even had to extend it once after we told them that we would be out. Susan made sure that we could have automated debit and that it was cancelled after that last month. I am really satisfied with the customer service from Compass and the storage unit itself. read more

Very upset with an experience I just had with an employee. Their platform locked me out of my account, and despite attempting to reset my password several times, I was not able to access my account. As a result, my payment was late. Despite, however, my past months' payments being on time, the employee I spoke with was extremely rude and refused to remove the $25 late fee. Disappointed with the quality of service provided. read more

Choosing this storage company was the worst decision I have made in a very very very long time. This company is very negligent and your items are not safe here. If you want to be robbed and go through insurance to get your money back this is the place to go!! I had a month gap between apartment leases. I figured moving my items into a storage unit next to my new apartment for the month would be the best solution. My items were there for 2 weeks before everything was robbed. The storage unit let someone not renting from them to buy off the auctioned unit next to mine. The staff said they were there for 5 hours and were acting sketchy but the staff was careless and let it happen on their watch. Wanda never once went to check on these people either. They preach they go around the yard checking everything is locked correctly too HA! This company does not have cameras on any of their units. The gate to the yard was broken for 2-3 weeks prior to me being robbed and I was not notified of this at all. Their reasoning to not having cameras on the units is because they have a gate and your required to use it with a key code to get in. Well apparently all the locations in Cincinnati have been having issues with their gate and they have been keeping it open for the time being. Well this allowed people to "leap frog" into the yard and go through the gate without a key code. Even after I was robbed they left the gate open for weeks afterwards! Like you'd think if a resident got robbed you would fix the gate ASAP but no. So, this company doesn't have any cameras and basically anyone can get into the yard at any point. I had $4,000 dollars worth of items stolen and basically this company just said sorry nothing we can do. It took a month for the insurance to only pay me $2,900 out of the $4,000 of my items that was taken from me. This has been the biggest pain ever because it was all my living essential items for my new apartment and I had no money to replace it until the insurance settled. If you want your items basically in an unsecured storage unit and no assurance your items are safe this is the storage unit for you! If I could give negative 5 star review I would. Because of this companies negligence to how they run the this business I am out $1,100 dollars because of their mess up! My lock was 100% secured when I left it and I had the lock that you need grinders to cut that they sell at their location and recommend to use. The people were able to rip the entire latch and lock off the door because their hinges were so old to the unit that it basically was able to be ripped off by hand. The gate around the complex (not the gate to enter) looks like your can hop it or even go under it since it looks like a truck backed into it and damaged the structure to it. Please save yourself the trouble and go to a different company that actually will care about your items safety! read more

These guys are great! I had an issue with a leak in my unit, Keara, the property manager totally took care of me. She got me a new unit and offered to move all of my stuff from the old unit to the new unit. It's this type of service that would make me recommend this facility to anyone. read more

We chose Compass because of the covered storage under the levy and stored our RV there for just over a year and a half. In that time they raised the rent THREE TIMES. I asked after the third increase and was told that rent is usually adjusted every six months. We were thinking about moving when our RV along with two others and two utility trailers was broken into. That was enough for me. Moved out that day. I should have checked earlier - they have no video surveillance in that area and no plans to add any. read more

Just rented a unit yesterday and it was the easiest thing ever! Took all my information over the phone and emailed me the paperwork. I just had to drop off the signature pages. Made it very easy since I'm busy after work. Unit was clean when I opened it up. read more

Keara was fantastic! She was very effeciante and professional. The storage location and cleaness is precisely what we were looking for, and we are very happy to have found Compass. Thanks!! read more

I just moved my storage to Compass. Keara was very professional and a pleasure to work with. I look forward to the change!

Fantastic customer service!!! Great selection of storage rooms to fit my needs. They offer climate controlled & non climate controlled space. Climate controlled space was essential for me needs & worked out perfectly. The only drawback for some people may be that they don't have 24Hr access, which doesn't affect my needs at all. Give em a try, you won't be disappointed! read more

Great storage site. I put all of my furniture there for over a year and had no problems. There is always someone to talk to. The only problem was that payment is the bills are no prorated, so that if your contract began on July 10 of one year and you take your belongings out on July 11 of the next year, you will have to pay a full 13 months of storage, instead of 12 months and one day. But I think that most storage sites work this way. read more