The location is a bit out of the way; however, it was definitely worth the drive. The staff at this…read morelocation was insanely on top of things, as I made my reservation through the Penske application - it could not have been any easier. Upon arrival I was immediately greeted and completed the necessary paperwork, while they pulled my NEW truck around. The truck I was issued was a 16 foot box truck and the truck had only 5k miles. The truck was absolutely the game changer. It had great A/C, lane assist, adaptive cruise control, legit inverters to charge everything, plenty of USB ports, OnStar, and even a backup camera and electric mirrors. I absolutely lucked out. I opted to use Penske for the reason that they offered a significant discount, which removed the possibility of me using U-Haul, Budget, or the like. Their service was top notch and the truck I had made all the difference. The only constructive criticism I can offer and I know this isn't industry standard; however, I would be willing to pay more for a truck that I could rent one way, which has a lift gate versus a loading ramp. Also, if there is any way to include trucks which have Bluetooth radios; that would seal the deal. If I need to relocate things again, I will absolutely look to Penske first for my rental truck needs. They made this transition EASY.

Fleet care was able to get my box truck in on short notice. There's a girl working in there that…read morewas pleasant and helpful. They seemed professional and worked quickly. Truck was fixed up and ready to go the next day. Fair price. Convenient location to the hotel I was staying at. In an area away from the main road but felt safe.

Had been a Fleetcare customer for approx 3 years. I have spent over 15,000 with this company over…read morethe years. Have taken several vehicles there however lately charges seem to be excessive, use to deal with Dean however when he is out was not able to get an over charge corrected by Brian. Was made to pay it in order to get my vehicle. Not valued as a customer and will not be taking any vehicles back here. Money is hard earned I suggest going somewhere that values their customers business especially repeat customers.

Phenomenal experience! Our motorhome had a DEF issue and we limped into Freightliner. They…read morediagnosed the issue, got on the phone with Tiffin and had parts overnighted. We were back on the road within 2 days. A big shout out to the friendly and experienced service staff and techs.

I'm changing my Rating because your boys let me down. I'm with McFarland Truck Lines and my truck…read morecame in last Friday around Noon for a Power Steering Pump and Saturday morning I was told they had to Order a Power Steering Pump and it would be in Monday morning. Monday morning came around and then they tell me my truck wouldn't be ready until Midnight. If your Techs can do their jobs on time, especially Priority jobs, then maybe you need to look for new Techs.

Great place, secure and the staff is always on top of it. The lot and the units are always clean.read more

I have left multiple messages and sent emails asking simply when my due date is, no statement, text…read moreor email is sent when payment is due. I checked my account Friday 1/3 and had a zero balance and Monday 1/6 I got an email saying it was past due. I've only had the unit 2 months, when I reserved it I wasn't able to get in, I didn't have the gate code, when I finally reached someone they said they tried to call me and couldn't get through. I had no missed calls or voice mails, they also had my street address and email address so they could have contacted me that way. The just complete lack of response is frustrating, I've been trying for over two weeks now.

This place doesn't even deserve a one star review but I had to put something to continue. on Monday…read moreof last week my moms car broke down on 32 in Batavia. a sheriff stopped to keep my mom safe and called this tow company to remove the car from the road. L Wood towing towed my mom's car 8.2 miles and charged her $595! she cannot afford that! I called today and asked if we could retrieve there items and was told only if she pays $450!!! He is also stating that in order to get the car, the sheriff has to release it. There is no sheriff hold on it!! I'm thinking maybe the sheriff and this tow company are working together to scam Individuals! This place is taking an advantage of lower income people and need out of business!

Our car was smashed in the front and in the rear. They did an awesome…read morejob and now our car looks like a new car. Could not be happier. The staff was very friendly and professional. I would highly recommend them to anyone that needs auto body repair. Garry & Marianne

Great experience renting these yesterday for a personal (non-commercial) moving job that was kind…read moreof last minute. Everyone was great, truck was great. Had called around a bit earlier in the week and the Galbraith location of Enterprise was by FAR the most helpful on the phone, super glad we went with them.

"Battery died completely and wouldn't hold a jump charge, so a full replacement was needed on…read morelocation. Trouble Free Towing sent a technician who arrived with replacement options suited to my vehicle's specifications. He tested the old battery first to confirm it was beyond recovery before recommending a replacement, which I appreciated rather than just being sold one immediately. The installation was clean, terminals were secured properly, and he ran a check on the charging system before leaving to make sure everything was reading correctly. The price for the battery and service was explained before any work started. For an on-site battery replacement, the technician's approach was thorough and the outcome was exactly what was needed."

We needed our auto towed on a Sunday morning from the impoundment lot. We found his number on the…read morewall - and called. He answered and picked up our car 30 minutes later, and towed it across town to our mechanic. Very reasonable price and professional service.

Horrible customer service, he had me wait over an hour, than said "fuck you" & never towed my…read morevehicle out as promised