The customer service is very great! My service provider Brittany was very helpful since i've been here we've been keeping in touch and she's helped to make it a smooth and safe space to keep my storage unit! Thank you Brittany from Jalieyha you're so sweet! read more

The only good thing is it is in a convenient location. The workers can't answer any basic business questions like how long a promotion price lasts. I also called and requested to move my RV space down 2 spots, it was going to increase our rent by more than $300 due to "summer supply and demand." read more

They keep jacking up the rent. Over four years of use the rent over doubled. I could only recommend them for short term use. The intro rates are reasonable, I don't expect them to last. read more

Brittney really helped me I was very satisfied!!!!! good customer service easy to move in they got elevators and carts and she help me get a good price I was really happy with the help!!.... read more

I am very displeased with renting from this Public Storage There current manager at this property is: Ms. Stephanie, and I am not pleased with her customer service nor her helpside in certain situations involving this location. I have been a renter from this location since the 2022, and as of today, was my last day of rental from this location. During my time of rental at this location I endured non chalant attitude during improtant encounters that had to deal with my rental space. I rented a parking space for my vehicle from: 20222 through to now December of 2025, and during this time, my vehicle had been vandalized while in this locations care to the point of where we had to chase off someone whom was homeless that had actually started living inside my vehicle that I had stored on their property that I am paying them for. Not to mention they had NO Lights back in the area of where the veicles are located on there lot, as well as NO CAMERAS to help keep an eye on their property of where our vehicles where located, not to mention they were renting out spaces where people were living inside the actuall storage units, there was always a lot of trash on there property, there people kept constantly cutting the fence to the property to break in, as well as its hard to reach and contact the general manager of the company to inform him of any compliants that you may have with the property and/or the onsite manager, as well as after making these compalints they never took the complaints seriously at no time to make the proper accomodations to help there paying clients, as well as wanted your payment every month, and during this entire rental time I never received any time of reimbursements back for any of my troubles with this loaction and on top of all of this they kept raising my rental fees, with the poor services they provided me with. I don't recommend this location and/or company to use this company for any of there storage needs, because I didn't feel safe with using them but had no other place near me at that time that i could afford to rent from to store my vehicle. Lastly, I eneded up selling off my vehicle to the junk yard because of some of the damage that was done to my vehicle while in there care. Lastly, I paid my bill every month whether it was late or not late and thesse people dont care about their customers. Also I pictures as proof of everything I stated about the hardships I endured while renting from this property location......#SAD AND NEVER AGAIN read more

Needed a storage unit for the summer and this place was awesome for that. The GM (I believe her name was Courtney) was amazing on getting what I need and communicated everything well and place was pretty clean for the most part. The only thing keeping this from a 5 star was some customers / renters. There could be people hogging up the garage where they could easily help more people move in but can't because they block the way and some customers use several carts when there are others that need them too. Not much you can do but it's just annoying. But payments and ending the lease was very easy and when other customers aren't as selfish the unit is amazing read more

The facility is decent but it can be difficult to get into the building and to get to your floor. The issue I have is that every six months they raise the rent practically $50 each time. I rented this unit in 4/2024 for $162.32 and it increased twice in a year and is now $264.80. Beware!! read more

if i could give less i would. i have had nothing but problems with billing. i have auto pay setup yet its not coming out. they are trying to charge me late fee even though its setup for auto withdrawal. I go in to pay, 3 different times nobody is there. fourth time someone is there but they dont take cash now. there is now a lein on unit amd they want me to pay 2 late feez pkus lein fee which is over an xtra 100 that i do not have. they said pay in full and will see about credit. i dont credit bc i am done with this olace. now my kids memories are going to auction and they wont even tell me what auction it is. i did google so i did find that info but it is ridiculous read more

Public Storage Provides easy access. Flatbed (large) made it easy and manageable to load storage items and store them in a clean storage space on the third floor. I'm so glad I chose Public Storage. read more

The service people have been very helpful and thorough in checking my units. I appreciate their assistance very much. Thank you C. Brockman 10/22_23 read more

Public storage on Disney Street in Oakley customer service shitty advertisement false no managers to help with the situation and then was rushed out of my unit talking about we shouldn't be hanging in the unit it's mine I paid for it I can stay there all day if I want to would not recommend to anyone read more

The process for renting was done entirely online. Everything was prepared for my arrival and load in went smoothly. The facility is immaculate. I'm very pleased, especially with the $1 first month promotion. read more

Fast with getting my storage unit set up not enough trollys inside but overall clean

I would NEVER recommend this place to anyone!! I have been locked out of my unit for more than a week, due to a faulty lock provided by Public Storage. I had an appointment to have the lock cut off. When I arrived there was a note on the door saying that the office was closed for the day. I returned the following day to see if I could have it done then. Again there's a note on the door saying that the office is closed for the day. No one has made any attempt to contact me to tell me that they were going to close the office. Which means that I have wasted my time my gas and had to take off of my job early to follow up because they weren't there on the initial day. This place is a rip off they are literally holding my things hostage. And I have no balance they have been paid all of the money that they are owed all I want are my things. Never ever use them they are horrible . The customer service is non-existent . I would rather store my stuff on the street and take my chances it would probably be safer. read more

I like that they are around, so there's that. Unfortunately, there are several issues. I know some of them are not their fault; some people who use moving crews and moving trucks like U-Haul have been known to break the elevator and the large automatic door in the back. It takes quite a bit of time to get it repaired and when that happens, it impacts the first floor temperature controlled area. They are woefully understaffed. Never enough flatbeds, so try and get one if you need one because they are handy. The front end person is generally quite nice and understanding and relatable, but it seems corporate is too cheap to hire more staff. And for some reason, the rental prices go up every year with no sign of any improvements to justify the increase. For the price it is not a very good value unfortunately. For what they are charging, they should be allowing 24 hour access. If you are still finishing up at your unit around closing time and you depart the facility after closing time, you'll get an email slapping you on the wrist and giving you a warning of the business hours for access, treating you as the way, you are a child, very disrespectful. Make it 24 hour access so we don't have to deal with that garbage. When the technology works, it's great and you can use the mobile app to activate the doors and gates. But when it doesn't work, it's kind of a pain. as I understand, using the app on android is more reliable than on iPhone. It works maybe 30% of the time; the rest of the time you're forced to manually input the key code. Even 30% was an improvement considering when I first started renting it was at 0%. And part of the reason why there seems to be so few flatbed carts around is because renters are wrongly storing the flatbed carts inside their storage unit and corporate doesn't seem interested in finding those people for doing so, so it just keeps happening. It's a real pain in the rear when several people arrive all around the same time and it's hard to get around. Fortunately, a lot of the renters are pretty amiable and everyone has a general understanding that we're all trying to get our stuff when we need it. I think with this horrible economy the corporation really needs to significantly cut the rental prices, because they are pretty outrageous considering the value they are providing doesn't justify the rates. It's difficult to get a hold of customer service by phone. Sometimes you seem to reach the physical location while other times, it feels like you are speaking to a call-center. But in either case you're usually going to hit voicemail and end up leaving a voicemail. It doesn't seem to really help much because you rarely get a call back. So to resolve or address one problem it typically takes several calls, and a lot of persistence and patience. What I do appreciate is that there are restrooms available to the public who rent at the facility, and last I checked the working water fountain. But I don't remember if the water fountain is still working since the Scamdemic. I think it's operable again. What I don't appreciate or don't understand is that I noticed recently that huge sections of the lighting are off so you're walking in the dark a lot indoors. And I like that it is temperature controlled. Sidenote: seems if the giant door is destroyed, the first floor temperature controlled area could be impacted and probably is impacted, while second and third floors are insulated from the temperature control issues of the first floor. So if you consider renting, if you don't mind using the elevator, I would recommend getting a unit in the second or third floor. Just for added peace of mind. read more

The facility is clean and well lit. The only thing I had a problem with is the workers was not unaware and didn't give specific directions on where to go. Over all a good experience. read more

Easy account setup and rental online. Took advantage of the online special. Decided to show up at the last minute on a Friday to move my check-in date forward. Took 5 minutes, the Manager was very professional and courteous and within minutes I was moving some stuff in. Very clean new facility. read more

Beware of the storage facility Public Storage. I am renting 2 climate controlled units at the Liberty Way location in West Chester Oh. The air conditioning has been broken this entire summer season, 2021. I have complained to management 3 times and I am either given some kind of lame excuse or that it is fixed. Management does not verify that the issue was fixed and as a customer, I am trusting that Public Storage will rectify the problem. Yet,every time I visit my units, the problem is never fixed. The thermostat reads that the actual temperature is 85 and inside the unit it is at least 90. I'm sure the temperatures will be even higher with the rising summer temperatures. I realize that things do break down, but I am treated with disdain when I complain, and I shouldn't have to go to my unit to double check to make sure the issue has been resolved. All of the customers at this location are trusting that Public Storage will maintain the temperature, and at the very least, fix the problem when someone notifies management. The customers are paying for a service they are not receiving. read more