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Stronghold Self-Storage - East Gate

5.0 (1 review)
Closed • 9:00 am - 4:30 pm

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1 year ago

I just want to take a moment and say how nice the manager Robin is at this facility. She is very friendly and helpful.

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Public Storage

Public Storage

(23 reviews)

This is my second time renting from them, and it will be the last. All my belongings are safe but…read morethe people that work there are awful and rude. I always try stop in and try to talk to them about my issues I'm having with billing and no one is ever there. it doesn't matter what time of the day it is, no one is there ever! I paid them on the second. I get an email on the 5th that I'm late and I need to pay.so I called on the 5th after receiving the email and I talked to this lady that wasn't informative or nice, I told her my problem and that i already paid on the 2nd, she just said oh your good, bye! that was rude of her, I was still talking to her and she just hung up on me. Then on the 8th, I get another email saying I was delinquent and that I need to pay. remind you the lady told me I was good. so now its the 12th. I tried to go up there twice a day for the past 3 days and NOONE IS THERE! why have hours posted if no one is goin to be there when their supposed to be open? I will never use this public storage again. I didn't have this much problems the first time I used them, but new people are working there now and it sucks.. don't try to call either, they wont pick up. Tawnya is rude!

Got a storage unit for the first time, the lady showed us where ours was since it was confusing on…read morethe paper, i was disappointed that this facility didn't have an elevator since ours is on the second floor :( I have a bad back and they don't have an option to choose which floor you get. The rates go up 4-5months after you move your stuff in. $15 at first then to $50 now. It's very dark since there aren't any lights in the unit, I have to use my phone flashlight, and it's not temp controlled.

Stronghold Self-Storage - East Gate - selfstorage - Updated May 2026

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