I moved from a home to a condo. Had this company move me. Big mistake. To start with, my appointment to move was at noon on a Saturday. I was called at 10:00, and said if they couldn't come right then, it would be much later in the afternoon. WHAT? How do you do that to people, when I had booked them 3 weeks in advance?? So that started the stressful day off. They then have you sign a tablet when they show up. (Apparently you're suppose to take the time to read all the fine print ON MOVING DAY, before signing, since you don't receive anything else from them before that day, to go over). The cover nothing, and not responsible for anything!!! So basically, I had sold most of my furniture prior to the move, because I was buying a lot of new furniture. I'm over 60, and downsizing for the last time in life, so figured I owed myself some new furniture. Most of my things were packed in boxes, and all the clothes had been put in double bagged heavy duty plastic bags. Well, what furniture they did move, ended up scratched or broke. The owner "Rahs" showed up towards the end of the move, and never smiled once, and continued to rush the situation, by saying we have another job to get to. Guess what....not my problem that you over booked!! He kept saying I booked 3 guys and a large truck. I told him I didn't book anything! He booked it for me!! I told him what I had, and he made the call. I had told him from the very beginning that I had a waterbed to move. That we would have it taken apart, and I want that to go on the truck last, so it can be taken off first. That way we (me and my family) could get it put back together, while they were unloading the rest. That way the bed would be ready for the mattress to be set in. This did not happen at all. The bed was the last think to come off the truck, and then we were rushed to get it put together, so the mattress could be put in. Two of the guy were awesome, and very sweet. After I felt rushed by Rahs, and started crying, two of the young men tried to make the situation better, and tried getting the waterbed back together with us. None of this should have happened! If it would have been done as I requested. (not the first time I've moved a waterbed in over 60 years!) I also had two antique dresses, both of which were broken. The mirror supports were broke on one, and one of the dresser handles was completely missing on another. When I called Rahs about this, he said "we sweep out the truck. Did you read your contract?" I asked what contract, where's my copy? He said you signed a tablet when they got there! So basically, he couldn't care less.
Bottom line folks....If you have things that really matter to your heart, don't use this company. They cover nothing, and don't care about your things. On top of that, I got charged an extra $200 for the owner to come out. This was after I tipped the guys $200 for their help. So I have broken furniture, scratched furniture, and missing items. Not to mention, that I had to go back to the house I'm selling, and patch door frames and paint, where they took them out with the furniture. Hence on the scratches and white paint on the furniture. read more