DONT EVEN THINK ABOUT IT ! Communication Between Wayne And His Wife Very Poor And Unprofessional.
First off when I called on a Sunday I have spoken to Wayne , An I ask how much would it be for three guys to move a king size bed, a sectional, a set that seats for people along with 20 totes and how much extra would you charge for you all to dissemble and assemble the bed along with the table set he said $20 apiece . He gave me a price $265 and $20 deposit the deposit secure your spot and the time they will arrive at my house will be 7 AM. I called Monday afternoon and spoken with the wife who does the scheduling she said she didn't know anything about it and I had to tell her what all needed to be moved and she said the price to 65 along with the $20 deposit to secure my spot but she said we don't move at 7 AM. We will have to be at your house at 8 AM. I said that was fine but she also mentioned they have other people to move at 10 AM. I said well if you want to , you can just make me laugh or we can find another day. Nothing wasn't available until Wednesday. I said I couldn't do that day she said well it sounds like my guys can run in and out and get your stuff and we'll move quick as possible. I said that's fine so time to move 8 o'clock was here. I waited extra 15 minutes. I called at 8:30. No answer but I get a text saying that they are on their way, they didn't get to my house till 9 AM. Keep in mind they have to be at somebody else's house at 10 AM. You already unprofessional because you didn't call me and tell me that you were going to be running behind. They pulled up in a little truck, I have big furniture I don't have no baby doll furniture , so they're moving my stuff one of the workers fell down the stairs I heard it they were carrying my couch it took them 10 minutes to come back up the stairs. That's how I knew something was wrong then it's time for them to take my mattress down to the truck they didn't even pick the mattress up. They dragged it holes in my bed lumps in my bed. The plastic was basically completely off the bed, I'm none of my things were covered up so I looked out the window now we have the couch the mattress, the boxspring, the totes of 50 inch along with other stuff I looked out the window. The truck was completely full so it's 1045 I said you all had to get to someone else because Wayne said he only had me and another person to move so I said you can go to where you have to go and you can meet me back here , they said we can just get the key from you get the stuff in your new spot I'm six months pregnant I don't feel like doing anything so me not thinking I said that's fine. I gave them the key. He said we will be back here at 8 PM. I said OK , when I started noticing damages to my things was when they left after bringing all my stuff in in my new apartment, so when I called I spoken with his wife, she said send pictures when I send the pictures I didn't get no response on my things, not even saying that we can reimburse you some money after that, I guess they decide that they were not going to go get my things which they left a bed frame king size a two flatscreen TVs, my dining room table, 2 tall lamps and other miscellaneous things that were only take them one hour to get friday evening I get a text from her saying that Wayne and another mover will be at my house Saturday 12 pm you don't know if I had anything to do , she's going to say, are you planning on getting the bedframe on your own and I see did I say that... long story short the communication between him and his wife is very bad. She does all the scheduling. He helps move. If you talk to him he doesn't tell his wife what was said or go over anything before scheduling I will be uploading text messages along with call logs. I keep getting different time frames when they come to my house not being here and won't get my key back. This company is very unprofessional. I'm trying to keep it simple as possible. I'm sorry for the long story, but I just had to get this out here. read more
