I was in a real bind moving out of a rental in Cinti to a home in Dayton by a certain time. Wayne…read morewas terrific. I was able to do a short term rental of a space that was just what i needed. He was courteous, professional, the price was right. It was conveniently located for me. Very pleased.

We called to ask if there would be availability to house our travel trailer for just a few days. We…read moreweren't sure of the dates. The gentleman answering the phone indicated that yes, he would make room for us when we did show up. As we are traveling across country and could not be specific about dates, his friendliness and flexibility greatly relieved our stress about trying to meet a time schedule.

Inept management and poorly maintained. I've only been a customer 3 months and I'm regretting…read moremoving my stuff in here. Oh, and my locker (as well as many others) have already been broken into. This facility was acquired by iStorage ( https://www.istorage.com/storage/ohio/storage-units-loveland/4100-US-Route-22-W-853 ) in December of 2021. I started my rental at the end of November 2021. They did not handle the transition of the account well. I had to come into the front office during work hours to straighten out the account problems. 15+ lockers were broken into on the weekend of 5 Feb 2022. Mine was one of them. Numerous maintenance issues. Security doors not closing properly, debris remining in the halls and parking bays for months. Both elevators were out of service on 28 Feb 2022. There are no stairs to get to the second level, therefore my locker was inaccessible on Monday and I had to make alternate arrangements to store my vehicle load of stuff until they get their facility repaired. Obviously looking for another facility in the area. I suggest you move on to the next review and skip this facility. 2022 FEB

I have been renting before it was istorage and the transition was a little messy but the property…read moremanager got everything under control and now it's great to rent from there. Professional loading docks, everything is clean, there are bathrooms and drinking fountains. I am a big fan

Air-conditioned and good security. I couldn't imagine having to rearrange my storage unit in this…read more95 degrees summer. Star Storage is temperature controlled which not only makes it more comfortable for you but also is good for your belongings. They also have a bathroom on-site and WiFi.

Top Notch Service My…read morefamily and I have moved a lot over the past 15 years. We have often had to use a storage service as we settle in. In some cases, they offer average to good customer service. I've also experienced ridiculously bad customer service. But most recently at Star Self Storage...we have finally experienced a company who is willing to go above and beyond. The manager (who's name escapes me) is one of the most professional and helpful people I've dealt with in business. He's willing to accommodate you by showing you different options, he gives you all the information you need up front...he's recently helped us in a critical situations that otherwise would have resulted in a HUGE disaster. I recommend Star Self Service to anyone looking for a safe, clean and professionally run organization. ***** Happy Holidays!

Citadel was great for my storage needs. One floor access is really convenient. The facility is…read moreclean, well lit, and has security cameras which made me feel that my stuff was safe and secure. Price was comparable to other places.

Whatever you do avoid renting from here!!!! They flood real easily and don't take any…read moreresponsibility for it. Rented from here and then had a bad rainstorm. Unit was on the interior and I thought that would prevent any damage to my items. Manager didn't take any responsibility for the flooding, blamed it on the business above them. Also never apologized for the damage to my items. Said to call insurance about everything and did not make me feel like they even cared.

This is the third time we have used Circle Storage on Struble Road. We have always had very good…read moreservice. Derrick ( I think this was his name.) always provides excellent customer service. He explained different options and worked with me to save me the most money. I have had no problems with the pricing, it was exactly as described. I reported a broken door handle and he was very prompt in getting it fixed the next day. My family will continue to use this location as it is so centrally located for us and provides what we need.

This is a very bad to place your items in Storage. I requested on the first day to have her call me…read moreback regarding changing a payment date in which I never received a call back. Secondly, my husband and I were deliberately lied to about getting 50% off the next month's rent. I was having trouble creating a login to pay my 50% off for the month of September 2016 and I called in to get some assistance and Customer Service Rep referred my call to her District Manager and after getting logged in to my surprise I notice the adjustment had not been made. When I went to question it with Management he told me that I was not able to honor it because we had not paid the first and next month's rent up front. I explained to him the Customer Service Rep. had not informed us that we had to do that. She lied to management and us and said she had told us when we signed the contract which was a third lie. Management told me we had to pay the full amount and would not be able to get an adjustment no questions asked. We decided to vacate the storage today and gave them the required 10 day notice and was still charged the full amount for September storage. I handed Dana my card for payment and she threw it back at me after the transaction while management was standing there and nothing was said. This is bad business, bad behaviors, deceitful and an awful experience, these folks are liars and hustlers and please beware of scams like this. #Bewareof liars.

This business dropped the ball twice while I was visiting from out of town. I did not have my…read moreinformation with me to access my unit so I called at 3:30, apparently after hours and explained what I thought I needed to gain access and was assured I would be able to go into my unit. I arrived during the only time frame I had open, could not gain access, Called customer service again and was told someone would contact me immediately. This did not happen, and I had to leave without my items. I live 10 hours away, and was only in town for a 3 hour window. When I contacted the facility and told them what happened, I was assured that I would be contacted later in the week with a solution. Three weeks later, I had to contact the facility again to basically be told that it was my fault, and that there was nothing that they could do. Poor customer service to say the least. Beware storing your items here. Less than six months ago they had a flash flood and some units belongings were ruined. I still don't know if my unit was affected because I was unable to obtain access, but apparently flash floods are an issue here. Supposedly, they are going to contact me again, but I doubt I will ever hear from them. If I do, I will be more than happy to revise my review if I get any customer service.

Love advantage storage found them reasonable as far as prices the rep that took care of me Sara…read morehelped me with everything I needed to know would recommend them as a storage I was more then satisfied compared to the other places I checked out.....Thank You advantage self storage!!

We had a unit here for over three years. When we first got the space which was owned by another…read morecompany there was no security gate. The place was just open to anyone. Within the last 18 months, they have really secured the place. You now need a security code to get in and out. The grounds are always clean. I would recommend this place for your storage needs. The prices were reasonable comparatively in the Cincinnati area.

Been with eastfork crossing for about a year now. Times r hard got laid off my job and struggling a…read morelittle 2 months behind on rent . called them to see if i could pay half this week and half next week..they said they DONT. Take partial payments. Never heard of a company not wanting your money.. Dont recommend this place unless u never late on payment or dont lose your job

Julia is great the facility is clean the units are in all different sizes and they are very…read morespacious they have car and boat rv storage they have uhals that can be rented at great prices their prices on units are awesome too best I've ever seen and if your late on a payment there policy does not break the bank we were 15 days late because I forgot to pay before vacation and it was still only 42.09 for an 8 by 10 unit for 45 days I don't know anywhere else that is that cheap for an 8 by 10 I would very highly recommend this storage facility and it is very very secure and we'll lit they keep up on all maintnace there are a lot of storage facility's in the area but anyone looking for storage space should come here