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    Compass Self Storage

    3.1 (11 reviews)
    Closed 10:00 am - 3:00 pm

    Services - Compass Self Storage

    Truck rental

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    9 years ago

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    1 year ago

    Great place, secure and the staff is always on top of it. The lot and the units are always clean.

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    Amsdell Marketing

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    1 year ago

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    3 years ago

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    7 years ago

    We used this business a few years ago and they raised the rates OFTEN! Pass!

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    5 years ago

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    5 years ago

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    10 years ago

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    11 years ago

    I was impressed with Josh...his customer service was first rate. My cross-country move went smoothly and without any problems.

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    8 years ago

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    9 years ago

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    U-Haul

    U-Haul

    1.0
    (1 review)

    I went to pick up a van rental on a Sunday, and it required a mobile pick up since they didn't have…read moreanyone working. When trying to log in on my phone, it would not accept my password. I tried resetting, but could not get it to process. It took 45 minutes to get a customer service rep on the phone, as I finally was able to process the check out. When I returned the van, another customer was having a problem with the process. As I tried to help her, and placed my van rental keys in the lock box, I realized my personal car keys weren't in my pocket. They had fallen out of my pocket while driving. The van was locked with no way to get my keys. Another 30 minute wait for customer service, I was told that I would have to wait until Monday at 9 am when they opened back up. They told me one manager was on vacation and another one didn't have a personal phone number listed. I asked for any options to get help. Unfortunately, if I called the police or a locksmith, they most likely wouldn't want to wait the 30-45 minutes to reach Uhaul to get their authorization to unlock the vehicle. I waited until Monday morning and showed up at 9am. Even though I was assured numerous times that someone would be there at 9am, no one showed up until 9:30. The person ended up telling me it was my fault and offered no apologies for the delay. While waiting for the person to show up, I was on hold with Customer Service which again took 45 minutes. The customer service rep informed me that the case I opened was already closed by the gentleman that finally showed up saying the issue was resolved. This was very frustrating especially seeing other customers having the same issues, to the point that one of them gave up on getting their rental and just left. No one seemed to care about trying to help.

    U-Haul Neighborhood Dealer

    U-Haul Neighborhood Dealer

    1.0
    (2 reviews)

    we paid 2grand for a one way U-Haul and auto transport we were told if we load up the truck today…read morewe can come back tonight to attach the auto transport since we have never done this before. So we come back the guy we spoke to said he'd be there until 9pm we show up at 8pm and he was no where to be found which would have been okay if the guy who was there had ever hooked up a auto transport and loaded a car. Mind you I'm very pregnant we go inside ask him for the tutorial and he said "I've never done this before" so we tell him call the owner we spoke to and he did. However the owner picked up and said I have a wife and kid at home I'm not coming back. We were in shock after him saying he would be here and us paying 2 grand. So my pregnant self and boyfriend try to hook of the trailer ourselves after 40 minutes we get just trailer connected while the cashier guy continuously asks if he can go because he COLD watching us. I then got very upset and yelled at him "call your fucking owner because he said he'd be here, you're COLD!? I'm pregnant!" He called the owner again and again only to get hung up on over and over. We had some random man come up to us and help us load our vehicle. After we get the car loaded I went back inside and told him I want his owners number and he said "our job is to rent trucks we don't help you hook anything up, we rent." I told him I've went through U-Haul before and have always been completely helped because that's your guys job. He said "ma'am that's not our job we rent trucks" so I asked again I want that in writing, print me out something that says that. He refused of course and said "wait til the owner sees you on the camera then he might do something." We left because we leave at 5am tomorrow morning. Never rent here unless you have worked for U-Haul yourself.

    Do not reserve a Uhaul from this location. They are not staffed during the business hours that are…read morelisted online.

    Planes Moving & Storage Of Cincinnati

    Planes Moving & Storage Of Cincinnati

    2.2
    (56 reviews)

    This is being written three weeks after the horrible move. I used Planes moving and Storage to…read moremove from Cincinnati a year ago. That move was smooth, it took six hours, I had the packing done I was charged around $6500. NOW, moving back from Chicago to Cincinnati a year later was a NIGHTMARE! As far as the amount, or weight difference it was the less furniture and less boxes. I packeted everything but the kitchen. I had asked for packing, but I ended up packing everything. My charge was $8600 +.- . This review isn't about the money! Its about the lack of coordination and teamwork there was out of the head office for my move. On Friday, late afternoon 4:30 p.m to be exact I am calling the head office in Cincinnati to find out what time on Monday the movers were coming. Another red flag! I had this move on the books for six weeks. They show up on time and then proceed to tell me that they had to load the truck and then my things were to be unloaded into another truck to go to Cincinnati. Things they don't tell you, and all I could think was breakage and loss. My queen mattress was not loaded until 2;30 that afternoon, I had asked what time they would be finished and I was told 4:30 at the latest. The lead guy was on his headphones 90% of the time planning a get together. He came with a 17 year-old ( not legal for moving) not trained, nice, but totally lost. He was assigned my bedroom. He threw heavy things into the bottom of the Wardrobes then piled my clothes on top. Minor issues, but that was one man down for sure. The other body that came was a very hard worker who packed my artwork and seemed to be the only one moving heavy stacked boxes on a dolley. He spoke very little English which should me they weren't a team and that this had been thrown together at the last minute. I never saw the "lead" guy move much or pack much after he was finished with may kitchen. I had a 100 year old gold inlayed 5ft x 3ft mirror that was to be crated, it was not. I also had. two 3x3ft stained-glass windows to be crated and were not. I have not unwrapped them, yet in fear of finding them cracked. Remember the move was from the exact place where my things were delivered, in 6.5 hours, and at at 8.5 hours into this move I had left my place due to the unreal chaos and lack of organization in loading the truck! I actually told them to burn everything. Most stressful move ever all because of this company out of Chicago, but as I said before was orchestrated out of the home office. The one really great hard worker barely spoke English, the "lead" was on his headset and then there was the 17 year old walking around without direction. I should have known and made a phone call at that point. I was met in Cincinnati, by a fabulous TEAM, lead by Dave and his two guys. I was so thankful! Then the boxes started to come in, I was told the boxes would be marked after packed ...not a one that was understood. I have 5-6 , 3x4 large boxes packed so heavy that I was unable to move them for me to unpack. The only marking was kitchen! Not a note to which box had dishes, pots and pans, or glasses absolutely NOTHING! Dave and his team worked hard and had to walk a lot farther than the grouping in Chicago. More boxes came in with little notes written by ? that once unpacked was not at all the items. My things in my kitchen were broken, once I finally found my coffee pot days later, it was at the bottom of a box that had pots and pans tossed on top of it..broken coffee pot . I replaced it but was told I needed to do this and that. I tell you what I am so over the Planes Moving and Storage I want nothing to do with them. Super stressed out trying to find my kitchen supplies that I called them often to complain and vent. THEY DO NOT CARE DO NOT TAKE THE CHANCE!

    Super pleased with choosing Planes Moving and Storage. I have used thin in the past and trusted…read morethem for a multi location move (storage and temporary housing) lots of China and antiques. Nothing damaged and my team was so efficient that my bill was dramatically lowered due to few hours. Nice job! I'll use them again when I find my next home.

    Compass Self Storage - selfstorage - Updated June 2026

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