This place has made a lot of changes since Compass took it over, all good! I have used them a couple times the last few years. My uncle passed and I was going through a hectic time and needed storage. Josh and Wanda were great and made everything smooth which was a big help. I didnt know they had Uhaul too. I even needed a bigger storage after I moved in and that was no problem! Good place. read more

Great place, secure and the staff is always on top of it. The lot and the units are always clean.

I have left multiple messages and sent emails asking simply when my due date is, no statement, text or email is sent when payment is due. I checked my account Friday 1/3 and had a zero balance and Monday 1/6 I got an email saying it was past due. I've only had the unit 2 months, when I reserved it I wasn't able to get in, I didn't have the gate code, when I finally reached someone they said they tried to call me and couldn't get through. I had no missed calls or voice mails, they also had my street address and email address so they could have contacted me that way. The just complete lack of response is frustrating, I've been trying for over two weeks now. read more

Julie hayes the general manager is such a lovely woman! She handled our issues so eagerly and really strives for the best customer service. We used the uhaul truck they have on site and had some issues with uhaul and Julie called herself and made sure we were treated fairly and got our issues resolved in a timely manner. Definitely the best customer service anyone could ask for. Thanks Julie! read more

We used this business a few years ago and they raised the rates OFTEN! Pass!

I've stored here previously a few years back and had no problems-- no significant rate increases, low prices for the market. Last week I received a notice that my rate was going to increase by $25 a month. When I called to inquire about this, I was told "it's the industry", and "I can cut it in half but that's it". Also was told if I came in today, the unit would be $220 and in a month will be $270. For a company that advertises lowest prices in town, this is not accurate or the truth. They might give you a low rate to get you in the door and once you've moved all your stuff in, and you're pretty much stuck unless you want to go through the trouble of moving it AGAIN, you're going to get screwed with a huge monthly increase "every 7 months", which is what I was told on the phone, that they can and will raise your rate every 7 months. Just fair warning- do your research and make sure you truly are getting the best deal LONG TERM and not just as a gimmick to get you in, then they'll screw you later. I will NEVER recommend this place or use it again. read more

They say best price in town but that is a lie and they keep raising the prices every few months, and during a pandemic no less. I signed up for a unit that was supposed to cost a little over $60 and then they tack on a $12 monthly insurance fee and somehow now I'm paying $90 a month when I've had this unit for about a year or less. They do not care about their customers at all but they pretend to so they can stay in business. There are plenty of other storage places that do not increase their prices for years at a time so the fact that they say they have to do it to keep up with business demand is bullshit. The person who owns this business has no soul and neither does anyone who works here because I've begged them to stop raising the price of my unit because I can't afford to move my stuff and they do not care. My friend who also had a unit here had mice in her storage unit and the insurance they force you to pay for and don't tell you about until you buy the unit doesn't actually cover anything so when your stuff gets ruined the insurance doesn't help you at all. This is the worst storage unit you could sign up for. And the fact that they don't offer anything at all during a pandemic is ridiculous. They have to raise the prices because everyone leaves that's the problem. And everyone leaves because it's extremely overpriced. Fix your prices. read more

We rented a unit to empty our house so we could put it on the market. We were in a hurry to get the paperwork done and the sales clerk was super efficient and got us a unit in 10 minutes! Convenient location too! read more

I was impressed with Josh...his customer service was first rate. My cross-country move went smoothly and without any problems.

If you are in need of a storage unit or a Uhaul, go see Josh, he is very helpful. With what I was moving I thought I would need a large storage unit but after talking with Josh he recommended a smaller unit and it worked out great and saved me some money. read more

I will start by saying I was a customer for 3+ years!! They have a nice and secure storage location, but it ends there! THEY WILL INCREASE YOUR RENT EVERY 7 MONTHS! So by the time I am writing this review my rent had almost doubled! I talked to the area manager about this and he said that's just what they do, I told him I was going to start to look for somewhere else to rent and he acted as if he didn't care!! So I did exactly what I told him I was going to do and I found a spot not 1mile away from this location!! I talked to this other company and they quoted me a price of $185 which is the rate I started paying compass 3+ years ago! I'm a business man and a just man, so at this point I have 2 options move out or give compass self-storage the chance to keep my business, let's face it I wasn't thrilled with having to pack everything up and move!! ( trust me they know this) So I called the manager who minds you is an area supervisor, not just a manager, and explain to him that I have this rate offered by his competitors not more than a mile away!! He chuckles and tells me to better jump on it because it's a steal and he will not try to match it in any way!! The point of this review is not to knock compass as I rent from them in the other location which by the way is night and day as far as treatment of customers is concerned !! Susan At Wilmer court does an exceptional job of that!! The point is to inform people that there are other facilities out there with better customer service which don't jack up your prices every 7 months and value you as a customer!! I looked around and in one day found such unit, the same size same location but almost half the price!! The problem is as humans we are creatures of habit and this particular location feeds on that to the full extent!! read more