My "lifetime slate roof" recently suffered some major wind damage. My insurance company sent an adjuster, and offered to cover the damage for a seriously underwhelming price. My next step was to check Nextdoor for roofer recommendations, I found a neighbor, Bök Lundgren, (Project Manager, Prowest Roofing and Restoration, LLC) right here on Nextdoor (Ocotillo Neighborhood Watch) and contacted him directly. He stopped by the very same day to survey the damage! I had also contacted other roofing companies, one of which, a very well known name in the metro area for 25 years, did a fairly unremarkable job of assessing the damage, walking the roof with contractor's tape measure and all, then provided a "Roofing Agreement" with a few scribbled semi-legible notes, but lacking anything like a bottom line price? (What's with that?) Back to Bök Lundgren, this time with the insurance adjuster's estimate in hand. The insurance offer was for significantly less than 50% of the cost of replacing the roof, never mind they WOULD NOT cover the removal of the existing "lifetime slate roof" (a.k.a. Transite, asbestos-cement (A/C) shingles!). Grim news indeed, as a decade or so earlier I had been quoted something in excess of $14,000 just for the asbestos abatement! Mr. Lundgren got right on that, providing the insurance company with compelling evidence of greater damage than identified by the insurance adjuster's first assessment, leading to the insurance company more than doubling their payout. (Did I say that Prowest specializes in insurance claims?) Prowest, through Mr. Lundgren, agreed to do a complete new roof for the final insurance payout, leaving the asbestos abatement for me to deal with as an out-of-pocket expense. Not to leave me high and dry with a $14,000 bill for that, Prowest went even further on my behalf, finding an asbestos abatement contractor who did the job for just one fourth of that! Needless to say, Prowest, and Mr. Lundgren in particular had my back on this whole exercise. I seriously don't think I could have had a better outcome with a team of $250/hour attorneys on my team! Throughout this entire exercise, you would have thought that Mr. Lundgren had no other customers, but was working exclusively for me. Communications? Without par, prompt and effective at each step of the job. No "telephone tag", no waiting for a day or more for a response, but literally a response within minutes each time. When's the last time you had that kind of an experience with a contractor? Bök Lundgren: 602-931-9464 read more

on 11/30/2019 hired prowest to do a new roof with GAF Timberline HDZ they told me it has warranty to not blow of at winds up to 130 mph for 25 years for amount homeowner insurance pays and they work with insurance to get code upgrade for decking replacement so the 3/4inch nails do not come out the understide. Paid them 5,911.00 on feb 9 2020 to start and on march 20th gave them the final payment of 10,943.35. In june of 2023 I discovered the decking they installed over the back patio had warped up exposing the under side of the shingles, I contacted them many times before I finally got a response a rep came out and said yes they will take care of it told be they would replace the entire back patio decking and the front walkway that was starting to do the same thing. They came out about a week later only replaced one sheet and replaced it with1/2 inch decking they had been paid for 5/8th to meet new code. They did alot of damage at that time to the house and the pool. They had to come back on 8/1 to repair damage and correct the warping. they had used 1/2 in many area on the origianl work done in 2020 as well as wood that was delaminating the wood that was delaminating was not replaced so its not the thickness to meet code upgrade. The work done at that time was not correct and they damaged more of the roof shingles and the pool as well as the stucco of the front of the house. They had to come back out again on 11/27/23 replaced some of the singles again and some decking, Decking still not installed to code has no expansion gap in many areas and then in others the gap is over 1/4 inch. I have let them know many times about that and that the roof still has exposed nails and staples. They have stated many times to me that I do have the wind warranty but when I contacted the manufacture, they told me using staples void's the wind warranty and all I have is the shingle defect warranty. The work done nov 27 the shingles did not get sealed. They life up in strong winds. The cost to have the entire job redone today is 25,000 by a gaf masterelite installer so its has the blowoff warranty, the painting they did cost to paint today is now 2,692.84 They damage to pool will cost 16,000. to correct They have not responded to me in 4 weeks now after when they contacted me about painting the areas, they have to repaint I ask " does that mean you plan to leave work not don't to code" They had no reply that was 4 weeks ago. The chimney also leaks! read more

The monsoons of 2018 did a number on the back side of our roof. We had microbursts in our neighborhood that were ~70-80 mph, and it peeled up the entire back side of my house over our flat roofed Arizona room. I have a buddy who works in the pool industry who recommended I call Riley with Pro West because he had worked with them in the past. The next day Riley came out to assess the roof and said we need the whole roof replaced(original roof from 1972 from what I understand). Not only was the back side of the flat roof ruined, but he found many missing and loose tiles on our actual pitched roof. I could end the review here, because I didn't have to do much after the first visit... They called our insurance, they filed the claim, and then scheduled the roof replacement the next week. I think everyone in Phoenix was getting their roof replaced during this time so I was impressed they got out to our house so quickly. I was worried the claim might affect our insurance premiums but Riley was very well educated on the claim process and explained that the storm was classified as a catastrophic event and would not affect our personal premiums. more than likely our whole neighborhood(or zip code) would see increased premiums due to the amount of claims in the area. The whole process was stress free and effortless for my wife and me. Riley recommended we go with a black roof which we didn't know if we wanted, but after seeing a few pictures he showed us of similar houses with black roofs we decided it would look great on our house. He explained it was not hotter than a lighter colored roof, which was our concern with the 120° temps in AZ summers. Fast forward one week and we have a brand new roof and could not be more happy with how it looks. No trash left in our backyard, no cleanup needed. I just came home one afternoon and had a new roof, awesome. My air conditioning even went out when they were working on the roof and he had his HVAC guy come out and fix it the same day (just a fuse or bad wire I'm told). That was the real icing on the cake. I can't even get an AC guy out to my house same day when I have an actual AC problem!! he didn't charge us a dime for the AC work because it happened when his workers were on our roof; no questions asked. Call Pro West first. It will be the only call you have to make. Thanks again Riley!! read more

Thank you, thank you Prowest for the beautiful new roof over my head!! I had nothing but an excellent experience with all the guys at Prowest, from Colin, the owner (who came out himself, with another crew member, AFTER DARK to tarp my half-finished roof about half an hour before a monster storm came out of nowhere and poured down rain, with high winds...whoa, I felt so fortunate for their timely action!), to Johnny, the project manager, and Efren, the foreman. Initially, I met Johnny, who immediately set my mind at ease with this whole process, as it was the first time I've had to replace a roof. I got a great vibe off of him, and trusted him from the get-go. He was able to get a WHOLE roof replacement covered by my insurance...in the beginning the insurance company was only going to cover the main house roof, not the carport or patio cover roofing. Two other roofing company reps from whom I got estimates apparently did not know enough about current standards/laws (?) to be able to convince my insurance rep that a whole roof replacement was in order. Everything went so smoothly from start to finish. Colin, the owner, came by to introduce himself and drop off the shingle color samples, and two times (not counting the extra tarping trip!) while the work was underway. He also told me about different attic vents from the old "whirlybird" vents that I had, which stuck out like a sore thumb from street view. I opted to go with these more streamlined vents he recommended and they were placed in a way that they are not visible from the street, so it looks much cleaner now! The guys also painted the exhaust vent pipes and flashings to match the shingle color so none of that stands out. It only took them two days to do my roof. It was a dream, and I am so very happy with it. You will not go wrong with Prowest! read more

I've had some terrible roofing experiences with roofing contractors in the past. Truly, it's like our house is cursed. So, when I saw one of my neighbors had a sign in their yard promoting ProWest I thought I'd give them a try. We had pigeon debris that was clogging a scupper and during a serious deluge in February (maybe the last rain we've had this year) it caused water to back up and jump the barrier on our flat roof resulting in a minor leak around our skylight. We had estimates from two other companies already (one which was no longer responsive due to COVID) so when we had ProWest come out we knew their price and warranty was competitive. Jon was fantastic and extremely patient; I ask a lot of questions and he was willing to explain all the details and communicate with me over email and text since my work hours keep me from being very helpful during the day. Also, in general, I really like that the contracts and payments are available digitally - I do everything through email. Having things in my inbox helped me track what had been signed off on, keep photos, and reply to invoices quickly. ProWest, if you're reading this, I love this aspect of your service. We did have to have Jon (or one of the guys from his team) come back out after the initial install date to take the sticker off the outside of the skylight. Apparently been forgotten about during installation, but as soon as we figured out what this strange rectangle shadow was they came out literally the next day and took it off for us. I look forward to working with ProWest again for power washing and re-coating our flat roof as regular maintenance. And though I hope it's still a few years off, I will probably use them again when it needs to be replaced. read more

Lucas Rogers, our project manager at ProWest Roofing Phoenix, was a true asset throughout our roofing project. His extensive knowledge, experience, and project management skills in the roofing industry were evident from the beginning. He was not only professional and efficient but also friendly and approachable, making the entire process enjoyable. One of the qualities we appreciated most about Lucas was his open, honest, and respectful communication. He kept us informed about every step of the project, from scheduling to potential challenges and their solutions. His guidance was invaluable in selecting the right roof tiles for our home, and his tireless efforts with our insurance company and adjusters resulted in full coverage for our new roof. Beyond the roofing itself, Lucas assured us to protect our property. He arranged for a painting contractor to address any interior damage caused by the installation process and even covered our pool to prevent debris from entering. His daily oversight ensured that the project stayed on track and met our expectations. While there were a few areas where improvement could be made, such as the performance of the stucco wall and scuppers contractor (Luis M. and his crew) and the daily cleaning efforts, these issues were outweighed by Lucas's exceptional work. Overall, we were pleased with the quality of our new roof and the professionalism of Lucas and the ProWest company. We have already recommended them to several of our friends and neighbors and three of them have chosen to work with Lucas on their roofing projects. We strongly recommend Lucas and ProWest Phoenix for any roofing needs. Mya L. read more

From bricks on my roof to a home I can be proud of, John Otto with ProWest llc really came through for me. This review is my appreciation to John Otto for the honest, no-pressure sales, no hidden fees or expenses and genuine concern that I am a satisfied customer. Which I truly am. Don't hesitate to give him a call. John Otto 480-297-1980. While canvasing my neighborhood, John saw dozens of bricks on my roof holding the shingles down from last summer's big wind storm. He knocked and we talked for a good while about what he could do for me. I told him I had been awake for 36 hours and was not willing to sign anything. His no pressure approach let me reach out to him when the time was better for me. He was patient as I had him explained it all over again. I'm glad I did. He was able to renegotiate with my insurance far more than they were initially going to cover. He did not overly make promises, just that he would try to legally get what I'm paying my insurance to cover. Which he did in spades. New shingles and decking, the whole roof (including the flats), and rotted trim work. I'm am thrilled with the results, the quality work ProWest's crew did, and the integrity of the crew too! (I had loads of tools and equipment around my yard and am always skeptical when other laborers are around them) but nothing was disturbed. They thoroughly cleaned all the debris. All in One Day! I was amazed. Thank you John and the ProWest crew for the terrific work and service you provided. You Guys Rock! read more

I had some fairly extensive roof damage during a storm in late July 2018. My insurance company sent out an adjustor and I also got an estimate from a roofer I had previously used for some repairs. The estimate for the repairs was fairly reasonable, but that would have only slapped some new shingles on a pretty shoddy roof. Enter Jeff Guthrie and Pro West Roofing. While at a pool party with friends, discussing our storm damage, a friend mentioned that they had hired Jeff and his company to replace their roof. So, I gave Jeff a call from that party and asked for him to come look my roof over and give me an estimate. He was there as promised that following week. Jeff is not only a consummate professional but he KNOWS HIS STUFF. He reviewed the situation with me, explained that with the current city codes, he couldn't legally repair the existing roof due to the incorrect type of decking. He provided copies of the zoning codes and reviewed it with me. From there, we made a game plan to get the entire roof replaced. He worked not only with me but got involved with my insurance company as well. From day one, I felt like I was Jeff's only customer, although I know that was not the case, He was always very responsive, polite, direct and professional in every way. If you want quality work, by quality people, Jeff and Pro West are your team. I seriously cannot say enough good things about him and their service. If in need of roof repairs, please give them a shot. You won't be sorry you did. read more

From the moment I called and talked with the rep , who from the beginning , became my rep until the job was done. I was very pleased with his concern of my roofs condition and addressed it to me in a way that I felt very comfortable to ask him any question or concerns. The day of the roof being replaced, we had some rain. My rep called me the next day and we made plans to when they could start. It was not a problem at all. The morning the crew showed up , I really wasn't aware that they had got there yet. I looked out my window and they had unloaded and were just passing materials to someone on the roof.. I went outside and talked with the supervisor and he said that they were trying to be as quite as the could. I went out a few times to see how things were going. All of the men were always working. I never let any of them know I was coming out, the other the 2 times , the crew was always working. Before the job was done my Rep stopped by we spoke some and he left to go get a few things that the men needed and he returned with all the items. By the afternoon , maybe 4- 4:30 my Rep returned as the men were cleaning up and the crew and my Rep went over the roof again.. It looked great to me.. I was pleased. I was pleased that my front yard and back yard looked like nothing had happened to roof that day.. I have to say the " I was very pleased with ProWest LLC. I will use them again . Thank you ProWest for a job well done. Bev. P. read more

After the recent monsoon storms that rolled though it was apparent that I was going to need a new roof and was hopeful that insurance would help cover the cost. I jumped onto the Nextdoor app and saw Johnny's name. I gave him a call and it was the best decision I could have made. Johnny came out the next day to complete an inspection and talk to me about my options. The next week he came by to chalk mark out all the damage and came out again the next day to meet with the insurance adjuster. I honestly believe having him there to point out all the damage and communicate with the insurance adjuster on my behalf was a HUGE benefit for me. Once we got a claim amount from American Family I was immediately scheduled for a full roof replacement. Johnny came out and dropped off samples. When the roof work was in process he came out to check on his crew and make sure that I was okay with all the work in process. The roof was complete after only a day and a half! I know this because Johnny texted me a picture of the final product. The crew did a great job of cleaning up and the final product looks AMAZING! Through-out the whole process Johnny was quick to respond and answered all of my questions. The service that I received was top notch. I am so thankful I made the call. My experience has been nothing less than AMAZING. If I could give PROWEST a 10 star rating I would. Thanks for the new roof! Sarah read more

After working on remodeling my home in Phoenix, AZ, I have found it overwhelming with the projects that keep coming up...Riley happened to drive by and stopped to talk about the opportunities of replacing the roof from storm damages; mind you, I never even had this on my to-do list until he mentioned it! I decided to look into it with him and he was so helpful and informative through the hole process. Riley became super busy but didn't want me to wait, so he was able to put me in contact with Mac and Jeff to move forward with the replacement. The process of getting the insurance adjustors to inspect the roof with Jeff was so much less stress than expected since I did not have to worry about being the main contact for the project; he was like my personal assistant that I've always wanted!! As soon as we got the approval from the adjustor that day, Jeff moved forward and got everything rolling......and here I am with a brand new roof in less than 2 months from when I started looking into it. The day they started the demo and replacement was way better than I expected since they were able to get over 90% done in the first day and they even took the time to cover my pool with a tarp and were careful of my newly painted house. I have already referred them to multiple family/friends and I couldn't be more thankful at how smooth and stress free they were able to make this on my family and I! read more

We interviewed and received bids from 4 roofers - yes, this is time consuming so hopefully this review will save you the work. Prowest was the 4th company we interviewed. The other 3 were very nice but when we met Doni and Doug with ProWest we knew our search was complete. We hired ProWest and they exceeded our expectations - they provided personalized service, quality and beautiful new roof. We own a 1960 Arcadia Ranch Home about 2800 SF on a 3/4 acre lot with big trees and mature desert landscape. The crew arrived early to remove the old roof. They placed tarps around the house and paid special attention to our very large cacti - they moved our BIG flower pots (flowers in full bloom) to shelter them from old roof tiles - then they started to work.....NON STOP......no messing around or socializing - this crew was efficient and dedicated. Late afternoon - our beautiful new roof was complete. The crew continued work - they lifted tarps, moved flower pots back in place (every blossom still intact) they swept around the house, used a blower to detail our walks and patios, they left our home and landscape in perfect condition. Doni was there and we walked the entire project and lot - he made sure we were happy with the work and the service. We thank you for an amazing job. We highly recommend ProWest - we invested our time and money into ProWest and we are so glad we did! read more

I reached out to Prowest following a bad storm in Tempe that caused roof damage and leaking. I was contacted back the next day by Jeff Guthrie. Mr. Guthrie was very helpful and professional for the entire process. Upon evaluating the roof and reviewing the storm that took place on the day the damage occurred, he recommended involving my insurance agency. Mr. Guthrie worked on my behalf and handled the insurance claim start to finish. He laid out the expected timeline and was very upfront about what to expect when dealing with the insurance company for the roof replacement. I was relieved that Mr. Guthrie was so knowledgeable on the insurance claim process. Mr. Guthrie made sure to make himself available for me at anytime and was at the insurance inspection, I felt relieved that he saw his work though start to finish. I had limited knowledge on roof material but conducted research and found that Prowest was a GAF Master Elite contractor. This was great assurance knowing I found a great reliable company that is certified appropriately and uses the best material available. I would recommend contacting Prowest and working with Jeff Guthrie for your roofing needs. Jeff and team have made this process very easy for me. The re-roof turned out great and happy not to have to worry about my damaged / leaky roof anymore. Thank you again! read more

I recently lost a big section of my flat roof during a thunderstorm. Lots of water damage to the interior. I bought tarps and felt pretty good about my installation. A couple of the roofers who came out for estimates said the tarps looked great. And then another storm and the tarps got torn off. Frustration that I didn't need. I had actually decided on a roofing company but they weren't available to help with tarps so I was up on the roof trying to secure them. I was trying my best when Johnny, a project manager for Prowest showed up. He saw me while driving by and decided to see if I needed any help. I told him right away that I already had a roofing company in place and was just trying to get some tarps down until they could come out. He asked if he could help and give me some tips. He actually went and got his tool belt and showed me the specialty nails that I should use. He helped me for almost an hour....giving me tips but also doing most of the work. He told me what to buy and what to do to finish the job. He left saying that if the company I was planning to use didn't work out to give him a call. Johnny is one good guy and if Prowest has other employees anything like him it is definitely a company to consider. I know I will. read more

Late spring of this year, I noticed a bubble in the paint in one of my closets, near the ceiling. I poked it with a pin and water came out! I realized the house I had bought five years earlier may have a roof leak. I have a combination roof - some is vaulted tile and other parts are flat foam. I was worried about having a roofer look at it. I was referred to ProWest by a friend that had used them and was very happy. I called them and they promptly came out, took a look at the roof, and took photos. I was given a very thorough evaluation and a plan for replacing the roof in the right way. The price was good, but more importantly, I knew that I could trust them to do the work well and stand behind it. I have had bad roof work on a prior home, so the trustworthiness of a company and the people is very important to me. I was right to trust ProWest! They came and did the work without a long delay. They made no mess and were totally professional. The true test came this summer, however, with all of these big monsoons and flash floods. The roof held, no leaks, and looks great. I had an A/C unit replaced on my roof this summer and they even asked who did my great roof work! I give them my strongest recommendation, without reservation. read more

I interviewed several roofing companies and had the best and most responsive experience with ProWest. Jason, our salesman/project manager, was very professional and personable throughout. He scheduled with us quickly after we submitted our request for an estimate, provided us product samples, and listened to our needs, concerns and expectations. He provided us with a complete written estimate of the work, as well as options for additional materials upgrades should be want them - and he provided us with this promptly (I had to beg other companies to send me written estimates). Very solution focused, no pressure, hard-sell, or up-selling whatsoever. We felt totally in the driver's seat. Jason did not rush us to make decisions either, as we were looking for just the right look for our home. We ended up going with the GAF High-definition shingles in Shakewood and couldn't be more pleased with the result. From 3-tab shingles to HD shingles is a definite upgrade. We also appreciate Jason helping us find a contractor to repair other exterior projects (including repaint) that would impact roof completion on our house and garage, and again very pleased with the results. read more

We currently live out of state and own a rental property in Tempe, AZ. We got word of a strong monsoon storm that came through the area so we asked Prowest to come out and assess the damage to our roof. Project Manager, Doug Calvert came out the same day and quickly followed up with me on the status of our roof. Since there was damage he helped guide me through the process of working my insurance company, met the insurance agent for me since I was out of state, worked through the details with the agent and kept me in the loop every step of the way. Once the details were worked out with our insurance company he was able to schedule our new roof replacement within 3 days, sent me pictures throughout the whole process, communicated every step of the way, got the job done in a timely manner and the roof looks beautiful! After owning multiples homes, several rental homes and dealing with a lot of repair/improvement companies/people I have to say working with Doug and Prowest has been a breath of fresh air!! We were very pleased with everything and highly recommend them! Even if you might be in need of a new roof or roof repair call Doug Calvert at 480.343.4653. read more

When our roof began leaking in two different places during the rains in August/September 2018, I called ProWest because I saw their sign sitting in multiple neighbors' yards. I have to say, dealing with this company from start to finish was nothing short of a happy experience. Tom was who I met with initially, and who I dealt with through the entire process. I am a newbie with homeowner stuff, and he walked me through everything with patience and a thorough, honest manner, from successfully calling/dealing with insurance to coming to tarp my roof when more rain came before our materials for the new roof arrived. We left for a weekend, it rained again, and because of a mistake our contractor made, when we got home, we had a puddle of water sitting in our kitchen. I called Tom when I couldn't get a hold of my contractor, and he came with more tarps and some fans to fix a mistake his company didn't even make, within a half hour of my phone call. My insurance company was kind of a nightmare, but ProWest still made sure I was taken care of. The new roof looks great, the customer service was excellent, and I am so happy we went with ProWest! read more

Prowest Roofing did an amazing job and went above and beyond when I experienced several road bumps with both the initial contact person at Prowest and my insurance company. It's important to say that my initial contact with the company did not go smoothly, as the person I was dealing with left the company and I became lost in the shuffle. I say this because once this problem was identified, Prowest as a whole and specifically Sam Eid, Project Manager, took huge strides to correct the situation. Sam dealt directly with my insurance company, advocating for my situation when the insurance company attempted to deny parts of the estimate and delayed payment. He remained diligent, in contact with me regularly, and after all the trials with my insurance, my work was paid at 100% of their estimate, less my deductible. I would work with them, and Sam, again and highly recommend this company. Too many institutions devalue the customer experience and it was so refreshing to work with Sam; someone who is incredibly professional, follows through, and puts the customer first! He left me his card, 602-790-4378, email prosam33@gmail.com . read more