I'm not a customer of Advanced Roofing, and you shouldn't be either. Allow me to explain.
Do you enjoy being woken up at 4AM? How about a roofing company parking their truck and trailer in your yard without permission?
In the City of Phoenix, we have a Noise Ordinance (23-12 / 23-14h). It prohibits a company from creating unreasonably loud, disturbing and unnecessary noise. Construction including erection, excavation, demolition, alteration or repair of any building within 500 feet of any inhabited structure, other than between the hours of 6:00 a.m. and 7:00 p.m. from May 1 to and including September 30 and between the hours of 7:00 a.m. and 7:00 p.m. beginning October 1 and including April 30 on non-holiday weekdays.
I walk outside to discover a Ram 2500 and a construction dump trailer backed up into my yard. The company, nor my neighbor contacted me to ask for permission. I shouted at the crew on the roof to move the vehicle. Mind you, the space that this trailer was in is very narrow, and this trailer was within inches of my stucco exterior.
I called the number on the sign that was in my neighbors yard and the phone was answered by a man by the name of Mark, (Mark happens to be the name listed on the ROC (Registrar of contractors) website as the qualifying party). I explained that his crew parked a vehicle and trailer in my yard without permission, and began construction outside of allowable hours.
Now here comes the juicy part.. Mark wasn't friendly about this what-so-ever. He had a pretty brazen tone with me and had excuses for everything. He tried to explain that they start early for the health of the crew. It's nice to hear that he's worried about the health of his crew, but something tells me he's not worried about their health as much as he claims considering Advanced Roofing LLC does NOT have a current workman's compensation policy!
If Mark had been nicer on the phone to me, I would have dropped the issue altogether. He was pretty rude, so I dialed up the Construction noise complaint hotline for the City of Phoenix and filed a complaint. The inspector who called me was pretty shocked that they parked a work vehicle in my yard without permission and without due regard began roof work in a residential area at 4AM.
When the site foreman ( I didn't get his name) showed up he began fixing the gravel that the truck and trailer disturbed. He was very apologetic about the crew parking in my yard and said he didn't know why they would do that. This immediately shows the foreman's dishonesty, because he had already been on site earlier and noticed where the truck was parked. He didn't seem to have an issue with it until I brought it to their attention.
Con #1. Terrible lack of customer service.
Con#2. Poor management/ownership skills.
Con#3. No Workmans Comp policy.
Con#4. Contractors bond amount is pretty low at $6750
Mark, I hope you realize that if you handled this better you would have not gotten a call from the City or this highly negative review of your company. I hope you'll take this as a lesson and get things figured out. read more