Worst service ever - avoid this place if you can. We hired them to simply link a computer to our server and they linked it to the wrong server. When told of their mistake, they promised to come and fix it but after 3 months, they have failed to do so. They not only fail to return phone calls but they have the nerve to send me a monthly past due notice for a bill for services that they did not perform! read more

TERRIBLE!! WORST PLACE TO REPAIR YOUR COMPUTER!!!!! I took my laptop in for an LCD problem I was having (gray screen, wide vertical lines). I had done research and had an idea of what it could be. I had gotten my LCD replaced here before and they did an good job, so I thought since they installed the LCD they might know what the problem is. So next thing I knew they are calling me telling me my mother board is dead and that it would be around $500 to fix. That was a shocker because I had never had a problem with anything but the LCD! I told them I wouldn't go through with the repair and went to pick it up. I decided to fix it myself and to my surprise my keyboard wasn't working and more than half of my laptop screws were MISSING!!! I checked my keyboard and noticed they didn't even bother connecting it, such a simple thing to do and that is probably why they claimed it was the mother board. Once I figured out that it was only the video cable that was bad and only set me back about $20. After that experience I NEVER want to return to this place again. THEY ABSOLUTELY DON'T KNOW WHAT THEY ARE DOING! read more

I called this company because my laptop needed repair and described the problem over the phone. It was a power supply/electrical issue and they gave me a phone estimate of $99. When I brought the laptop in, they checked it out, told me the laptop was fine and it just had a faulty power cord which they replaced for less than $32. The guy who waited on me was very helpful and explained some things and answered all my questions. I was very happy to find an honest shop that didn't rip me off for some unnecessary repair and will certainly use them again. read more

Took more than two weeks to get the computer back. I had to call multiple times to find out why it was taking so long (a bad part - twice). Though the part might not be their fault, their communication was very poor. They did give us a 10% discount, but I had to negotiate to get even this. read more

Incompetent, ruined my laptop. Dropped off for diagnostic, told me it was a bad motherboard, then they told me once they got the motherboard that it was the screen also. They told me that they could only find a used screen, I payed extra to get the nicest one they could find. over a month later, I recieved the laptop back, with white splotches over the screen. I called them and they stated they thought they were "pressure marks" on the screen and they would go away. FYI, if it's a TOUCHSCREEN covered in GORILLA GLASS, it will never have "pressure marks". After admitting they sent me computer back with a KNOWN BAD screen, I also noticed how slow it was. When I sent the laptop in, it had 16GB of ram, when I got it back, it only had 8. I accepted a credit, since I was just happy to have my laptop back and I THOUGHT I could just buy more memory for it. I take the laptop with me on vacation and noticed the screen looked different, and checked the screen resolution and saw it was only 1920x1080, not the original 4k from when I dropped it off. I also tried to install the memory, and two different stick of memory were not detected in laptop, so I could not go back to 16GB of ram. I called again to complain, and was offered another credit, I told them that I just wanted a refund since the laptop is now completely ruined. I was told I had to "Please my case" to the owners, since apparently none of my issues have been entered in the service notes, how convenient. So I had to write a whole new e-mail to the owners, and wait to find out if my wish would be granted. I was told I would receive my refund once my poor laptop was shipped back to them at my cost. So I shipped it off to them and told them to keep it, since it was ruined now, and I had no idea what condition it would be in if they shipped it back. So after almost 6 weeks of work and $800 in repairs (which they did finally credit me back) I was left with a credit on my card for less than half the original cost of the laptop and no laptop. I never received any response from the owners, never an apology, and I had to initiate everything, probably because nobody was actually recording anything that happened in the service notes. If they ever work on your laptop, you better make sure everything is the same as you left it. read more

My computer has all of my business info, back up of my phone, all my music, pictures, basically a lot of important items to me. My laptop was having troubles, it was getting over heated. It was basically getting so hot it would shut off by itself. This would freak me out, I didn't want to loose everything. I backed them all up, but then again I just got this laptop 1 1/2 years ago and I didn't want to loose the laptop either. I came here on advice from friends and yelp. I was greeted with a smile and "How can we help you?" I told them the problems they replied they could take a look at it. It would be $49.99 and that went toward the total costs. They said they would have an answer in 2 business days or for an additional $50 dollars they could have an answer for me in about 4 hours. Well I paid the additional $50 and on my form asked that I be called, not e-mailed with updates. 3pm came and left. I called after 3:30pm to see what was happening, they said the technician was still looking at it. I called back at about 6pm and they said that the issue was it needed to be cleaned and they were waiting for an approval, so I said go for it, (an additional $40), and they said it should be done by 2pm the next day. I went the next day and picked it up about 1:30pm. Now when I checked my e-mail, I found e-mails with updates and saying it was waiting for approval and that it was ready to be picked up. Thank God I called. I don't doubt that they will get the job done and the rates seems okay. However it just adds to the frustration when they don't contact you the way you asked to be contacted. If my PC crashed I would come here, but then again a Mac is also looking pretty tempting in about a year.... read more

So they couldn't save my hard drive - not their fault. They responded quickly to my inquiry and were friendly in person. Took longer than they said to get back with an estimate, but again responded quickly to an email. Have an online system to check repairs as well. I'd try them again - though knock on wood I won't have to :) read more

Pro Computers is the only place to go to when you are having problems with your computer. I took my laptop there because it was shutting off only after being on for a few minutes. The minute I walked in the door and told them about the problems I was having, they figured it out right away. The whole process took about 2-3 days from beginning to end. What I really like about them is their no-nonsense approach to doing business. You register on a computer at the front desk and it automatically creates an invoice for you and they give you the option of being notified with updates either by phone or email. It was nice to actually receive periodic emails about the status of my laptop without having to call and find out. Even before I had time to think about when it would be ready to be picked up, I got an email telling me it was ready. The prices are SO reasonable. You pay a $49 diagnostic fee and once they determine the problem, and if you choose to go with them, they will discount th $49 from the total cost of repair. I definitely feel that I got my money's worth and they're not out to scam you you or over charge you. They are a great business that truly seems to value their customers. My computer is working better now than when I first bought it! I definitely recommend PRO COMPUTERS! Don't bother going anywhere else! read more

So... my laptop stopped working and wouldn't hook up to the Internet. After calling Comcast and other computer tech people, I spent seven hours, I'm not exaggerating, 7 hours on the phone trying to figure out what the problem was and how to fix it. One of the tech companies even wanted to charge me $85 even though they didn't fix the problem, I argued and they finally backed off and didn't charge me. As a shot in the dark I called Pro. I spoke to Casey for about 5 minutes and he suggested trying a reset. I did that and poof! My problem was solved. It cost me nothing, Casey was so helpful and really knew his computers. If I have any issues with my computer's in the future I know where I'm going to go! Great service! They're not out just to make a quick Buck, they're really there to help you. Very impressed! read more

Great service - reasonable price and honest workers. I really appreciated the entire customer experience as they helped you weigh the options and NEVER try to pressure you into any service. If only they did cars ! read more

These guys are lifesavers! I admit it is a little pathetic of me to declare my life was ruined when my computer doesn't work, but it sort of was! Long story. ANYWAY, I've fortunately only had relatively easy fixes for the guys at PRO Computers (DC jack repair, stuff like that), but from other reviews, I would certainly trust them with more complicated problems. Everyone I have talked to in the shop seems nice, knowledgeable, and honest. I brought my laptop in around Jan 1, and they appeared to be busy with a lot of other computers, so i was told it would be several days before they could work on mine. But then I got a phone call and an email two days later letting me know my laptop was saved and ready for pickup! Surprisingly fast, which was nice. I thought $99 was a little expensive for what I needed done, but I had the option of paying in two installments and it was done so fast I didn't mind in the end. Also, I don't have any idea of what computery repairy things cost (this sentence should indicate my general lack of technical ability) so maybe $99 is totally fair. I referred my bf over here because their website said they bought computers for parts and his new-ish Dell laptop was such a POS he decided to ust get rid of it. Unfortunately they were not purchasing, but he said they offered him some advice on how to give it another shot at home. Overall, I like this shop a lot. They are right in the neighborhood, seem very cool, and do a nice job! read more

I was very pleased with the computer repair service provided by Graham of Pro Computers. He is very patient and shows me what I need to do in non-computer talk; that is greatly appreciated. They are also fair and as reasonably priced as computer repair is going to get. read more

I had a virus on my laptop and the professionals at PRO had it fixed in 24 hrs. I was so relieved that they were able to fix it so quickly. The repair was excellent and I recommend them to anyone seeking help with their electronic devices. Thank you PRO!!!! read more

Really great service. Brought in my Macbook pro for a battery replacement on a Saturday and got it back Monday afternoon. Super fast turnover as well as being the best price I could find. Great company! read more

What a hassle free experience! I called in about my laptop related issue and they told me to come right in and they'd take a look at it. I attempted to fix the issue myself--a broken off laptop key, but was unsuccessful in doing so. Long story short, they were able to fix it for me in no time. So glad I found this place! read more

Always been happy with PRO. Thats the whole story. They are fast and do work that is expected.

Pro Computers has serviced 2 of my computers now, a total of 3 repairs. I don't know too much about the technicalities of computer repair, but each time I came back with a working computer, much faster than before and never paid more than about $300. I will continue to use Pro Computers and have recommended them to friends. read more

Broken screen. Walked in, and within 10 minutes, I had a new screen and my laptop was working just fine. Pricing was reasonable as well. Thanks! read more

I can't thank PRO enough. I had a Seagate External Hard that just die on me. I didn't drop it and it get wet, it just died. (By the way, I have spoken with several computer repair specialist and they have told me that this is common problem with Seagates.) I first took my external hard drive to the Tek Guyz. And while they offered a cheaper price to fix my external drive, after a week they were unable to do anything. I then took it PRO. It did take PRO a couple weeks to get the information off my external hard drive, but they did recover 99.9% of the files on my drive. The reason it took a couple of weeks was that my external hard drive had to be taken apart. Most of the stuff on my hard-drive I could care less about but there were pictures of my wife and family that I didn't have anywhere else that I just couldn't lose. Recovering files from external hard-drive is not a cheap expenditure, no matter where you go. But compared with other places, the price to fix my external was reasonable and at the end of the day they got the job done. My only complaint was that I had to call a few times to get an update on the status of the repair. read more

Adin came to our home to help us sort out some persistent connectivity issues. In the span of 20 minutes he diagnosed the problem and helped us sort through a few potential fixes. He helped us figure out what we could do ourselves and where we might need his help. He was friendly and informative. I will definitely be calling them again should the need arise and highly recommend them to others. read more

I traveled an hour out of my way to come here, and would definitely do it again. I had an unfortunate accident with the screen on my netbook. After calling around I found out that many service shops don't repair the kind I have, PRO Computers ordered the parts needed to fix it and had it up and running in just a few days! I like the fact that they updated me via email or cell phone to report the progress. I think I may bring my old pc from college to them and see if they can resurrect it! read more

These guys are amazing!! My laptop completely crashed and I so did not have the funds to buy a new one and they fixed it for me! Saved me SO much money! The computer actually works better now then it did when I bought it. I so HIGHLY recommend these guys. They're friendly and more importantly, HONEST. I've recommended a few people that had problems with their I Phone or just wanted a good lap top for a reasonable price and they couldn't have been more pleased. You should definitely check them out. AWESOME people! read more

Really friendly. And very fast. Perhaps they were not busy on the day I brought my computer in, but they had diagnosed it and fixed it within the hour I dropped it off. Thank you! read more

Excellent service; very good about follow up and keeping the customer informed. Very patient with me, a non-tech savvy person. All our family computers have been worked on here. Highly recommended. read more

Shawn @ Wicker Park is awesome ! Although it took them some time to finish repair on my mackbook pro , they did it right and fixed my machine. Highly recommended and Reliable people they are . read more

Thank you PRO for saving my work laptop! I spilled an entire glass of water onto the keyboard/ mouse pad area and it made some scary crackling noises and shut itself down. After recovering from a spell of panic, I took the battery out, put several fans on it for a few hours, and called PRO. They did a free inspection and quote. The laptop just needed to be cleaned properly and have a new keyboard installed -- files were saved! Gladly paid for that rather than a new computer. Quick, friendly, professional service. read more

My husband's MacBook Pro suddenly started running extremely slowly. He tried what he could to get it running better, but it did not help, so I sent him to PRO, as I'd used them before with good results. He was very happy with the customer service and the repair. PRO kept him informed each step of the way and he got his laptop back in a reasonable time and it's running great. He felt the price was reasonable for the diagnosis and replacing the hard drive. We highly recommend PRO for sick computers. read more

I dropped of my 2013 apple MacBook. I needed a new circuit board and they repaired it for $350. It took about a week. They were responsive and overall did a nice job. read more

I have taken my computer to PRO computers on two occasions (replacement of LCD screen, new hard drive, and battery) and I honestly would never go anywhere else. My brother-in-law, (who is a techie and lives out of state) found this place on-line for me when I was having some major computer issues. They are prompt, professional, and have a fantastic way of communicating complicated "techie jargon" in a way that makes sense! Prices are fair and they have excellent communication regarding the status of your repair. read more

We have been bringing our computers to PRO Computers for years. This time, it was a 4-year-old HP laptop which suddenly wouldn't boot up. The guys suspected a bad video chip and tried a number of things to repair it. They gave practical advice about continuing to invest in this laptop given the prices of a new one. So we grabbed all the data and are hoping to catch a good holiday sale. The people here are very patient even in the face of a ton of questions. I definitely recommend them. read more

These guys are great. I am not a computer geek, far from it. I walk down the computer aisle at Best Buy and all the computers crash. I told them what I wanted in a computer and they built one for me for just about $500. Later when I realized I did not ask for a wireless card they offered to install one for just the price of the hardware, no labor. They have a customer for life read more

Great place to have your computers checked out and fixed.

I go from the south side to Pro because of their excellent service. Often they can provide same day service for minor issues or, as in my recent issue, replace a hard drive within a day. The guys were also able to get me back on line with my e.mail, and other setting problems I encountered to insure that the new hard drive was up to speed. I highly recommend their staff and service. read more

My external hard drive stopped working out of blue, and I nearly had a heart attack when other stores quoted a minimum of $700 and 4 days to extract the data. PRO fixed the problem by transferring the actual hard drive into a new external case. 24 hours for $90! Friendly customer service and impressive turnaround time. Also very conveniently located off the blue line. read more

Great service around Christmas time - fixed the laptop case 'tweaks' along with the fan that was the real issue and now on day 1 back from holidays I am fully operational and happy. read more

Absolutely awful. I brought my laptop here to get my dc jack fixed because the connection was loose. I had to bring it back a week later to get it fixed again. Then two weeks after that. Finally, when I had to bring it back a third time, they cracked my motherboard. And they kept trying to blame it on me. They were total douche bags. I had to get a new laptop. read more

These guys are good. I have had problems with my wireless connection for some time. I have waisted days of time trying to figure it out. Finally, I got a clue and called these guys. Mike came right over. For $80 for 1 hour (no travel time charge) we found out that it was an internal problem. Mike took it back to the shop and I got a call that day to come and pick it up. Only charged the inicial $80. These guys know there stuff. I am not going to waist my time trying to figure this out anymore. You can trust Pro computer. read more

They were quick, did good work, called/emailed to keep me updated on my order, gave me good information and were easy to work with. After going through the hell that is the Geek Squad service at Best Buy, I'm a fan and will continue to bring my computer needs to PRO...I hope not to need their services very frequently but I'm happy to recommend them. read more

I used the service of PRO Computers twice in the last two months. First they diagnosed the motherboard problem with my laptop, and later they took care of software related problems with our Dell desktop. In both occasions, they were incredibly fast, very understanding and helpful. There was a later sound issue with our desktop and they fixed it within 20 minutes free of charge when I was waiting in the shop. Overall their service was excellent. read more

I made my third visit to Pro with an elderly Dell PC that suddenly developed problems. It needed a new disk drive (which I put off last time), and the mouse wasn't working, and I made it worse by trying to "fix" it. The machine was in the shop for a long time (nearly two weeks), but I got updates frequenly, and in the end they gave me a discount and some free RAM because of the delay and the complications. I have to say I was treated more than fairly, and the staff, particularly Chris and Youssef, worked very hard to solve the thorny problems this machine presented. I don't think any other shop would have been so diligent, forthcoming about the situation or generous because of the long time it took to fix. I basically got a brand new (though outdated!) functional PC for around $150 in repairs. Once again, a satisfied customer. read more