I reached out to Mr. Bill about my water heater around midday on a Thursday. He asked a few…read morequestions and for a few pictures to be sent, then quickly got back to me with a fair price. Less than 24 hours later my new water heater was beautifully installed! Highly recommended.

I highly recommend MuMullin Plumbing and will be using them exclusively for any plumbing issues…read more When I called, he actually walked me through how to fix the problem myself, and then when I said I wanted to replace the part, he sent me the link to the correct part so I could have it on hand. I had to change the day he came out a few times and thought he would lose patience with me, but he stayed in text contact with me and was wonderful. When he came out, he continued to share his experience with me so that I could prevent future problems. His fee was very reasonable. He has my highest recommendation.

Found that we had a leaking clean out below the slab, facing outward on the brick wall exterior of…read morethe house. We had no idea who to call, but saw their website that says "if water runs through it, we do it" so we called them and they stuck to their word! The problem was a compound fractured pvc pipe and broken clean out adapter. They worked with a local company to repair the pipe from the inside (and behind the brick wall) saving us thousands from potentially cutting through our remodeled bathroom. Jamey was responsive always returning texts and calls promptly, and really cared about the work. He made sure they weren't going to stop until the problem was absolutely fixed. They're not only good at what they do, they definitely get a thumbs up for integrity and customer service.

Very professional, timely, and thorough-Trey was excellent! Definitely recommend them.read more

While they were not able to perform the service I requested (septic tank), the customer service…read moredepartment seemed genuinely concerned resolving the misinformation issue and they referred me to another company.

They cleared the bathroom sink drain but it was very, very expensive. There were a lot of…read moreadditional, unexpected charges.

Excellent service. The person that came from Smith's was very professional and friendly.read more

I returned home from an out of town trip to find that I had water pooling and running in my yard. I…read morecontacted my water department and the technician confirmed a leak and that I would need to contact a plumber. A friend recommended Smith's based on their 5 star rating on google and the A+BBB rating. I read the reviews and checked out their website. I called and Amber was extremely nice and helpful in getting me setup for an appointment. She even gave me a number to send the video of the leak I had. My appointment was the next afternoon. The next day Amber had texted to let me know that if it rained the technician would reschedule since it would be difficult to find a leak in the rain but that the technician would let me know. However the rain held off and I received a text that the technician was on his way. The text had a picture along with the name of who was coming. That is something I liked and really felt stood out with customer service. The technician Joe arrived extremely nice guy down to earth very professional. He got right to the job and literally within 15 minutes checked out what was going on. He gave me the estimate-and military discount. I was ready to schedule for the service to see when they could do it. I pulled my calendar out and Joe was like are you going to be here and I said yes and he said ok I'll go get my tools. Lol! I was like this is great I had no idea he had time to take care of it today. It was perfect. Joe got to work and I mean this guy worked! He got the job done and made sure everything worked ok. Found the problem, fixed it better than before with better parts. He made sure that the work he did I was happy with and I'm telling you the service from this company from the first phone call to Amber to meeting Joe was "Top of the Line" excellent service! The quality of work and I felt the price was fair. I hope I do t have another leak but if I need any plumbing done, Smith's will be my first call. They service a lot of areas including North Mississippi and they give military discount. Thank you guys again! I'm one happy and freshly showered customer!

Clayton was the lead technician, he and Caleb provided excellent service. They came to replace my…read moretwo AC units and furnaces. The team was professional, punctual, and got our AC units (and furnaces) up and running within the time frame they estimated. They explained everything and left the place clean; they took the old units away as well. Infinity is highly recommended for anyone needing reliable AC work!

I originally got a quote from Infinity about 2 years ago to replace a faulty AC unit in my previous…read morehouse. I went another route, but apparently they kept my information and called me 2 months ago to offer an "AC tune-up and water heater flush" for $49. When I asked what the technicians would do on the tune-up, the salesman had no idea. He was embarrassed when I asked the question but told me he would have a technician call or email me with the details that day or the next. I agreed to book the service, and the salesman took down my new address. They were about three weeks out on appointments, so we set the date for June 6th between 11am and 1pm. I received no email or follow-up on the details of the service as promised. This should have been a red flag, but I didn't think much of it. I figured I could ask the technician when he arrived. On June 6th I took off work to be home for the service. At 1:15pm no one had arrived or called so I contacted Infinity. The scheduler informed me that the technician had gone to my house, and no one was there. After some checking we realized they had gone to my old address and when I was not there simply left. They did not contact me in any way nor would they have if I had not called. I explained that I took the day off and was home, they could just add me to the route at the end of that day. The answer was no they cannot do that, even though they went to the wrong address and could reschedule me for June 20th at best. I had taken off work that day and was not about to give them another three weeks and take another day off for a company that was not willing to admit they made a mistake and do their best (anything) to make it right. I was obviously upset and asked for a manager or the owner. When this was denied, I asked for a callback from a manger or owner and was told they would call that day or the next. As of 11 days later I have not received any contact from them and decided to write this review. The bottom line is I have heard good things about this company, but I will never now because their poor customer service didn't allow me to find out. I was hoping to get a quote on replacing two of the old units and ducts at my house that are on their last legs, but not anymore. This and the likely $20k+ in business that would have brought them will go to another company, one which respects my time. If you are looking for Air Conditioning needs in the greater Memphis area, my opinion is that you look somewhere besides Infinity Heating and Air Conditioning.

I got a leaky faucet fixed unfortunately a couple days later the knob got very hard to turn I…read morecontacted them through the phone and text was told someone would get back to me next day but no one ever did

Aaron is a wonderful technician and great person! He was very clean and tidy while replacing the…read morehot water tank at the house we are renting. During the repair, our A/C was out. Aaron did not complain nor did he slack on the job, he remained diligent and did a superb job. I really appreciate all of the support from the whole Premier team; LaDonna is very responsive and has called to check on my family after each repair.

have normally had good experiences with Mr. Rooter but my last appointment back in May and today's…read moreappointment were awful. We don't have alot of money so we get done what we can afford. Once or twice a year our plumbing gets stopped up and our clean out is on the side of the house. It's old but all plumbers have been able to access it. The same plumber they sent in May came today. He very dry and doesn't talk much which is fine but when he couldn't access the pipe he used curse words to describe his frustration. I'm frustrated too because I don't have any money and was scraping to come up with $300. He tells me I need $700 just to see what's going on. He was very rude. On the bright side I wasn't charged. I'll look for another plumbing service going forward. I hate that because the ladies in their office are super nice!

They Always answers the phone quickly, and very professional crew. They are also very fairly pricedread more

DON'T USE THEM!!! My previous posting of this complaint went away! They were suppose to come…read moreyesterday between 1 and 4 to fix my outside water line. They said they'd call 30 minutes before they came. They didn't call or show up. Phone number was disconnected when I called at 3:45. (That's what someone does to keep you from contacting them). Called late tonight they answered the phone told me Homeserve cancelled. All Homeserve had to say is they would look into it. Similar problem I had with the previous company they supposedly set up to do the job. Synder plumbing is in with Homeserve and these other companies to scam customers for monthly insurance premiums. They will be subpoenaed to civil court to testify and pay large fines in my complaint against Homeserve along with another plumbing company. Already hired a lawyer! Word to the wise!!! DON'T USE THEM!!!I would give them negative stars if they gave you the option!

Called them with specific instructions to replace garbage disposal and kitchen faucet, and check…read moreother faucets in property while there, and detailed instructions to call property owner when they were at the location. None of this was done. They left a paper which after their trip charge etc. totaled over $200 with the recommendation that the faucet needed to be replaced, which is why they had been called to begin with. After calling their office I was asked if I would now like them to come out and replace the faucet. Do not make the mistake of using this company to be bilked for nothing!

Electrical Estimate for new addition. Prompt response, reasonable priced, estimator was…read moreknowledgeable, professional, and took time to cover everything with me. This is a service everyone show used! Thank you. I appreciate you.

I have been one of their Fam Plan members for years. We have had several issues getting our…read morescheduled services for about 1-2 years, however the deal was good for us at the time. Every visit (2 times per year) we get barraged with all sorts of service offers from "issues" they found during their visits. We received quotes from Choates and a couple of other vendors for the same services. The other vendors were usually 40-50 percent less than Choates. This year, I called to schedule and the next available visit was 6 weeks out. That is a no go for us, so I cancelled our "Fam Plan." Now today, checking my card, they have attempted to charge us again. No worries, I disputed the charge and Choates earned this negative review.

Chris Settle was a pleasure to work with as he worked on our attic / roof to give us relief from a…read morerodent issue. Relative to other quotes we had received, the quality of the assessment of the problem combined with the price was the best - a great value!

Chris is the absolute best to work with. I'm actually a repeat customer due to squirrels finding…read moretheir way in trouble. Recently, we heard noise from our dryer/dryer vent and found a squirrel had gotten trapped in the fan blower. I knew Chris was the person for the job. He used a snake camera to actually see where the squirrel was trapped and was able to reach in and turn the fan to free the squirrel. He even helped me move the dryer outside and back in place. I can't say enough great things about Wildlife Relief, they saved me from potentially having to buy a new dryer and was able to get a squirrel back out to safety. For anything wildlife-related, give Chris a call!