John was super easy to work with and it was a seamless process using my home warranty. John and…read moreCole were both professional and even came within 20 mins when I noticed another issue.

Always wick to respond. Takes time and pics to explain the repairs or service. Many neighbors…read morerecommended him to us. So glad they did!!

LOVE...The technician and his wife very small HVAC company…read morewith a BIG future I'm the ac business.Yhey knew exactly what the issues were.They were straight forward and gave me a deal on getting it fixed.I even signed up for their prevention maintenance agreement....Will definitely use those guys again!The price was exactly what fit my budget.

I have been a customer for over 20 years with Ray Baker. I hate to say, I will no longer utilize…read moreservices of this company. Yearly maintenance has been paid and I have yet to receive a completed service for this spring. The tech came out, and was to return. This was over 4 weeks ago and no one has come back or addressed this issue. It is my understanding they have had some turnover of employees which I understand but communication is a must for customer service. An individual answering incoming calls actually hung up on my wife when she questioned the service agreement. I have left 3 voicemails with no return call. I am not sure what has taken place with Ray Baker, but it is time I move on to a more reliable company. I have contacted another local company that had great attitude and welcomed my business in the future. I cannot recommend Ray Baker any longer

I've been waiting for my 10-2 timeframe. It is now 3:15 and I just got a call that the plumber says…read moremy job is too hard and he won't be coming. Wow. I'm surprised this company is still in business with customer service like this. Do not bother.

Excellent service. The person that came from Smith's was very professional and friendly.read more

After having moved back to the area, I called Smith's because of the great experience I'd had…read morepreviously lived here. No hiccup in the quality of service. Everyone who answered the phone or returned calls was courteous and helpful. We needed a new toilet with bidet seat for a disabled son. Is tomorrow ok for the tech to come out for a quote? Wow! Next day, Cabe arrives, no spiel but an honest assessment, good information, no BS. He was knowledgeable, friendly, had an easy humor. And he listened to us! Next week he installs the toilet and bidet, and on his way out I ask him to look at the faucets in the laundry area. They were pretty bad, and as I had already thought, should probably be replaced. Give me a quote, I say, and when he does I ask when he can do the work. Right now, he replies, pending clearance from the office. Clearance granted, he replaces the faucets with new quarter turn ones. Yes, he had to cut into the wall, and while he wasn't obliged to patch it up, he put it back together fairly well. Not long after that we called about a leaking shower. Again Cabe shows up. Replaces the cartridge, but while the leaking stops, the shower handle spins 360 and doesn't check the water from reaching scalding temperatures. But he doesn't support that brand of faucet. Nevertheless, he needs only a few parts - he actually hunts them down at the local big box store! When he leaves, we have a working shower that won't burn our son. He didn't have to do go to all this effort. But he demonstrated a concern for our son's needs. We were the focus of his attention. Excellent service and a real nice guy. Cabe was outstanding, a real gem. Trustworthy. He's like a good friend. I can't recommend Smith's highly enough.

I've worked with Jeff's Heating, Cooling, and Maintenance in the past, now Active HVAC &…read moreMechanical, and had another good experience. They were super responsive, came out very quickly, and explained everything clearly without trying to push unnecessary replacements. They cleaned out a heavily clogged and rusted coil area, cleaned the pipe feeding into the pump, replaced the circuit board, and checked the refrigerant and condenser. Everything is cooling and flowing properly again. I appreciated the honest service and thorough work.

Exceptional service from Jeff and his team. Sent a message on Sunday night; Jeff called me first…read morething Monday morning and his team showed up that afternoon to assess the problem. They found the problem quickly and had me up and running first thing Tuesday morning after getting the necessary equipment. Will be using Active HVAC from now on. Reasonably priced, upfront and honest.

This company is always top notch- easy to book/communicate with, CLEAR communication, the people…read moreare crazy friendly and they never leave a speck of mess. They are thorough and are never pushy about up-selling you.

FANTASTIC SERVICE! Communicated with me B4 AND after the…read moreService. Were ON-TIME, Professional, and Knowledgeable. VERY IMPRESSIVE!!! My technician, Michael, was outstanding! He was personable, listened to all my concerns, explain to my satisfaction how my system work AND what I had been doing wrong (Yikes ). He was also easy & comfortable with my dog! I learned a lot today!!! I'm no longer intimidated by my gas fireplace and how & when to service the thing. Plus, it so much cleaner & prettier than before. I'm VERY impressed with Abbey Road, and exceptionally 'wowed' by Michael who was nice enough to walk me through my system like I was a 5 year old. Very nice guy. Thanks y'all!!! See ya next year!!!

We have had several issues in the past years dealing with just poor unprofessional…read morecontractors/workers,we located this company and the owner name is Jim,all I can say is AWESOME,great job from beginning until the end of the job,the young lady Ms.Jennifer in customer service was excellent very professional when it came to the knowledge of the business and what was needed and the best prices,my water heater was replaced,Mr.Jim employees were excellent with correcting other issues that past contractors messed up,I recommend this company,they are fast,reliable,stand behind their products,I have nothing (-) to say about this company,I will be utilizing their services for several other jobs also

A while ago, Jim and his crew helped with a remodel of my bathroom. After the install of the shower…read moredoor, one of his guys touched the silicon drying on the glass, then touched the freshly painted short wall top. silicon and wet oil based paint dont mix well. Not knowing this was Fast Lane's guys, I asked them to replace a water heater, and ac ducting across the attic because there was a crushed run. In the process they crushed another run. I dont blame them its near impossible to get to the other side of the house without stepping on something. After the work, they failed to tell me the shattered a 5-6 foot tube light that was in the attic. If they had just told me they did it, it would be fine, I would of know not to walk bare foot down the hall. They picked up the end prong pieces so all that was left was the glass, there's no way they didnt know it happened. Thinking I could count on them, I called them to estimate fixing the crushed duct as it was blowing into the attic instead of in the laundry room. They came, looked around said they would get an estimate to me, and I owe $75 for them to come and estimate the job. They never mentioned there was a cost to look at it. I had to call the next day and they said "worse case its $1,500" noting itemized, just a rough guess and "I have to cover my costs and I really dont know whats back there and what it will take" I asked what I paid $75 for if they werent going to estimate it? I thought it was suppose to be an estimate not a guestimate I paid for. They should of climbed back there so they could see what the job would take, I paid for them to do that. Jim offered me the $75 back and I accepted, its been a week and 4 phone calls and he still hasnt returned the guestimate fee. They are clearly avoiding me. Another HVAC company came out the same day (in 1 hour) and quoted less than half $680 (that's half when including $75 fast lane's estimate fee) and they actually climbed back to see what was needed. Said it will take 1 hour maybe 2. I wont name the other company because I want this review to be genuinely about fast lane. This other company came out this morning at 8:15 am and was done at 9:07 am. Even told me that they didn't need as much ducting as they though, so it will be less than they quoted. See pic attached. The guys at fast lane seem nice and all but its pretty clear the experience I've had is not likely one anyone would like. By posting this review I'm sure I wont get the $75 back but hopefully it costs them more from anyone that reads this. Maybe change the approach, I wasn't focused on a cheaper price, I was wanting someone I could trust and I would have spent $1,500 if you had given me a better feel. Just because the weather is hot and they are a Heating and Air and plumbing company doesn't mean they are good. Look around.

Chillax was very professional by arriving on time for a scheduled service visit. They took their…read moretime in performing the work and clearly explained the condition of my condenser afterwards. They didn't attempt to sell any upgrades. Their price was fair and I'll definitely be using them for future work.

I'm so glad that we reached out to this company to get our heating system looked at before it gets…read morecold. They responded very quickly, and were able to come out in the same day. Once they arrived, they were friendly, quick, and actually explained the issue and how to fix it. The price they gave was the price they charged, which was very fair. We will definitely be using them for HVAC needs in the future.