I tried to leave a review on Google for this company but I couldn't. Our regular plumber moved…read moreaway so a friend of mine recommended this company bc she knows the owner. So we called them to replace 3 bathroom faucets and replace an outdoor water shut-off valve. Two guys came and they did a great job. We were very pleased so we will definitely call them back when we are able to replace the kitchen faucet!

called to apply for a job and the lady who answered the phone was rude and nasty and didn't want to…read moreanswer and questions if she was this rude when just asking about a job I would not want to deal with them for my plumbing needs

I have been a customer for over 20 years with Ray Baker. I hate to say, I will no longer utilize…read moreservices of this company. Yearly maintenance has been paid and I have yet to receive a completed service for this spring. The tech came out, and was to return. This was over 4 weeks ago and no one has come back or addressed this issue. It is my understanding they have had some turnover of employees which I understand but communication is a must for customer service. An individual answering incoming calls actually hung up on my wife when she questioned the service agreement. I have left 3 voicemails with no return call. I am not sure what has taken place with Ray Baker, but it is time I move on to a more reliable company. I have contacted another local company that had great attitude and welcomed my business in the future. I cannot recommend Ray Baker any longer

I've been waiting for my 10-2 timeframe. It is now 3:15 and I just got a call that the plumber says…read moremy job is too hard and he won't be coming. Wow. I'm surprised this company is still in business with customer service like this. Do not bother.

I needed a cutoff valve installed at my natural gas meter to supply a portable generator. Tatum…read moreworked with me to decide the best way to get the job done. To say the least, I am very pleased with the work and with the finished product. And I might add that I'm very particular. I would definitely use Tatum for any future plumbing needs.

I was pleased with the service they provided. They came when they said they would and fixed the…read moreproblem quickly. I would definitely call them again if I have a plumbing issue.

Prompt service and great to work with, we will call them again if needed!!! The price was…read morereasonable, and the technician was friendly and professional.

G and R is a great company, I was needing a new a.c. unit so I called different companies to get…read moreprices and G and R was priced right they wasn't trying to make any extra money these guys were honest and fair, if I had questions I could call office and they always answered any questions or concerns. Thanks g n r for honesty and good service, and good work! Highly recommended. Tina jones

I have used these guys for many years, they are my first call when I have trouble or am…read morecontemplating an upgrade at my home. Their technicians have become first name friends and I look forward to hearing about who is where and what they are doing now. I have trusted them to give me immediate and first rate service.

Extremely disappointing--and frankly, confusing--customer experience with Patton…read more Patton apparently says it was established with the goal of providing its customers with "the best customer experience possible." After my experience, I have to assume that statement comes with some very creative definitions of both customer and experience. I first contacted Patton on August 11 after we experienced a power surge the night before and the upstairs HVAC system, which Patton had installed in May of this year, stopped working. We are new to Tennessee and were unfamiliar with brownouts and the possibility of an HVAC system entering a safety shutdown after a power event. I was able to restart the system and it was operating perfectly. I wasn't calling to complain or demand service--I simply wanted to confirm that I had taken the correct steps and hadn't done anything that could potentially damage the system. During that same call, I requested the records for the system, including the warranty registration information. I was told those would be emailed to me. I also requested information about a membership agreement because I was interested in having Patton continue servicing both my upstairs and downstairs HVAC systems. The only information I received was an invitation to become a member on August 11. The records and warranty information I specifically requested? Apparently those were destined for the same place as the promised callback. Later that day, while inspecting the upstairs unit in the attic, I noticed that the copper refrigerant line was exposed. It appeared an attempt had been made to tape or secure it, but the tape had shifted and the line did not appear to be properly insulated or sealed. Considering the system was only approximately three months old, I called Patton on August 12 and politely asked if someone could come out and properly secure the line. I was told someone would call me back. They didn't. On August 17, I tried calling again. This time I was greeted with the message: "We cannot complete this call." Apparently, this is Patton's interpretation of the "best customer experience possible." It turns out my phone number had been blocked. I'm still trying to understand exactly what I did to earn that distinction. I wasn't abusive. I wasn't demanding anything unreasonable. I wasn't even asking them to do anything beyond addressing a concern with an installation that they had performed only three months earlier. I was also trying to obtain basic warranty and equipment documentation for a system they installed. The other issue involved the downstairs HVAC system, which was installed in 2023. I asked whether Patton had service records showing whether the system had been properly maintained and whether I could obtain those records. I was told they don't keep records. As a military family that has moved several times, we've dealt with quite a few HVAC companies over the years, and we've always been provided maintenance and service documentation. So I found that answer unusual and asked some perfectly reasonable follow-up questions. I was trying to understand the history of the system and make sure there weren't existing issues I needed to know about. Apparently, asking questions about your HVAC systems is enough to get you promoted to the "do not answer this customer's calls" list. I understand that misunderstandings happen. I understand that companies get busy. I even understand that a company may occasionally disagree with a customer's request. What I don't understand is blocking a customer's phone number instead of communicating with them. If Patton's idea of delivering the "best customer experience possible" is promising to send documentation and never sending it, promising a callback and never making it, refusing to provide basic service information, and ultimately blocking the customer's phone number, then I suppose they have succeeded spectacularly. Unfortunately, this experience has completely undermined my confidence in allowing Patton to service or stand behind either of my HVAC systems going forward. The irony is that I initially contacted Patton because I wanted to continue doing business with them. I was literally asking how to become a maintenance customer. They managed to turn a customer who was actively trying to give them more business into a former customer without ever having to say "no" to the membership. That's genuinely impressive. There are plenty of HVAC companies that understand that customer service means more than installing a unit and collecting a check. I strongly recommend finding one of those companies. I made sure to let my realtor know as well so she can recommend literally anyone else to those new to the area and unaware of these guys. If "the best customer experience possible" is actually the goal, Patton may want to consider starting with answering the customer's phone call.

Upfront, this review is solely based on one experience, but that experience was overwhelmingly…read morepositive (amidst a bunch of other not so great ones). We had part of our pipe burst in our front yard and attempted to contact numerous companies, who either quoted outrageous prices ($700+) or charged for a quote to begin with (absurd!), we came across Coker Plumbing. We reached out, they came out shortly thereafter, explained what was wrong and what our options were, quoted us a fair price on the spot, and did the work after we accepted. Shannon was efficient, thorough, and friendly, and we will definitely call him for any future issues, though we hope to encounter none.

Punctual, fast, professional, competent, and friendly. Another company said my drain was…read moreun-snakeable, and recommended cutting a hole in the wall between the bedroom and bathroom. I'm so glad I got a second opinion with Coker Plumbing. They fixed me right up at a very reasonable cost.

I purchased a newly built home on July 31, 2019. Since then, I've called this company 1-2 times per…read moreweek to have them to fix the scald gurd so that my shower water will get hot. They have not returned a call. Today, I called tge emergency number, and spoke with Mike. He told me that he could not help me.l, and gave me the corporate number, which was the number I had been calling for a month. Non existent customer service. Headed to the BBB site next.

I have used Epsteins Plumbing on many occasions. I have found them to be nothing but professional,…read morehonest and timely. I was ALWAYS very happy with the work and the PRICE!!!!

The owner of Red King Plumbing in Memphis, Tennessee, Sapo, and every member of his team are…read moreabsolutely outstanding. I have been meaning to leave this review since December (we have four-month-old twins, so life has been a little busy!), when his crew replaced our rental property's bathtub while we were out of state in Kansas. Not only did they complete the scheduled work, but they also addressed additional issues that they truly did not have to take on. From the very first interaction, it was clear that Sapo is someone who can be trusted. That level of professionalism and integrity brings priceless peace of mind when work is being done in your home, especially while you are states away and your house contains things you deeply value. He communicates clearly and consistently, calling personally if there is even the slightest hiccup in plans or scheduling. While we were away, he kept us updated on the progress and made sure we understood exactly how everything was going. What truly stood out was his genuine concern for our family. Because we have infant twins, he was especially mindful about the possibility of mold exposure and personally wanted to ensure they were out of the home during the work, just to be safe. That kind of thoughtfulness and care goes far beyond basic customer service, it speaks to his character. He is truly a kind and considerate person. My husband and I highly recommend Red King Plumbing. They have since returned to fix a similar issue, which reminded me that I needed to finally post this review. Once again, they were professional, kind, efficient, and thorough. They truly get the job done right every single time. If the opportunity ever presented itself, I would gladly work for a company like this. That's how much confidence and respect we have for Sapo and his team. If you're looking for a trustworthy, communicative, and skilled plumbing company in Memphis, Red King Plumbing is the one to call.

service was requested through my property management company due to a stoppage affecting laundry…read moreline and kitchen line , tech came out did not disturb plumbing nor cleanout under kitchen sink ,tech cleared stoppage through laundry box overflow after clearing. very small amount of water came up through overflow , tech asked if I had issue in past I replied not in the 3+ yrs I have been living here ,per tech not sure what caused clog but stated could be from laundry residue build up from over time which is normal wear and tear , however property management company reach out stating tech reported a LIE stating that stoppage was due to grease build up and now I am being charged for a LIE, I spoke with Aaliyah with red king plumbing to confirm if wrong report was submitted based on what I was told per PM company I explained to her how it was cleared & that tech did not disturb kitchen plumbing nor clean out under sink asked if cleared grease and only thing came up was a little water how did he come up wit grease she stated she did not have the report of diag at time of call but would speak with tech to verify verbiage used when report was submitted but assured me she would correct making PM company aware no neglect on my behalf ,however per PM company states plumbing company told them verbally no invoice to support there diag or how he cleared a grease clog only verbal communication tech stated was grease and he cleared grease clog from laundry overflow box the same box that only water came up,I know it's hard times but lying on a tenant insinuating that I am misusing or abusing the property for monetary gain because contracted with a PM company is wrong and says a lot about the companies integrity. I have requested PM company never send this company if service should be needed in the future