There are two Britain septic services in Jackson and if you choose the wrong one you're going to…read moreregret it because the original will give you a price for example $400 to pump out your septic tank and they will use deceptive tactics to get that price elevated to unsuspecting customers for approximately every 5 gallons of water added to clean the septic tank they will charge an additional $25 now if you put that into perspective a hot water tank is average capacity of 40 gallons a bathtub 60 gallons so if there's a water hose introduced to the septic tank service they're going to charge at least $25 per 5 gallons my experience I had the septic tank completely accessible they had to do no digging they backed right up to it they didn't have to unwrap any of the hoses except for the main one they were in and out and about an hour they complained about how it stunk LOL and they also complained about having to add water to it but what they didn't know is I have a water meter on my water hose which show they used approximately 25 gallons of water to clean the inside out of the tank not only did they have full access to everything without having to dig anything without having to remove any lids they charged me an additional $125 and did not get all of the sludge out of the bottom do not use the original Britain's septic service or you will be paying more than what you're quoted and also they can't handle the smell very well I would hate for one of the guys to fall face first down into the tank because he can't handle the smell of poop

Get everything in writing. Quotes one price for septic tank cleaning and then the driver will…read morecharge you a different price. Not a honest business.

Garbage service. Garbage customer service. Septic tank location service call. $150. Two guys came…read moreout and drove a rod for about 25-30 minutes. Clean out was exposed but they don't carry cameras to scope the pipe to find the tank? ...Didn't find it. Had to blow up their customer service number to get someone to come back out to scope the clean out. Didn't hear back from them for about 5 days. Called on the 5th day, no one called back. The next morning they called at 8am to tell me someone was coming back out. The tech called 2 minutes later to say he was on the way. How is no heads up of an "onsite" acceptable? Dude didn't run a camera down the still exposed clean out or locate the tank. Told me to run a scope it would be $300 and that due to the company being bought out by some national chain I should probably use someone else.

The guys were responsive, professional, and quick. I will use them again. Just know they only dig…read moredown to 2 feet. If your tank is deeper, they will have to bring out a $400 mini-x.

In addition to damage, very unprofessional! Prodigy Plumbers were sent by my home warranty…read morecompany. Prodigy Plumbers created a leak from not completely caulking around the faucet replacement. On first visit by Prodigy they found where water was dripping from the faucet into the tub, no damage to anything, just drips, which was why our waterbill was so high. They replaced the faucet in upstairs bathroom on 6/2/2023. On 6/3/2023 while son was taking a shower, water began to drip from the kitchen ceiling on the first floor, creating a water stain. I called Prodigy about the problem, they returned on Monday 6/5/23 and found and fixed where they had left a hole in caulking around the new faucet. I asked about the resulting damage to my kitchen ceiling from their error and they stated they don't do that type work. I asked were they going to pay for the damage they caused and they directed me back to Choice. Choice explained they were not liable for the technicians damage, and advised to contact Prodigy for their damage. I did and the lady who I assume is the owner was very nasty and rude. She first kept saying they don't do drywall work. I understand that, when she finally let me speak I explained this was not previous damage from the faucet leaking. She then put me on hold and I suspect she spoke with the technicians. She then comes back and says well they don't do caulking they only did it as a courtesy. No one asked or told me "they were doing as a courtesy???" they replaced the faucet. Regardless, courtesy or not, they created the damage. She then became very rude, wouldn't let me speak and hung up on me. Do not use this company, if they create damage they do not want to pay for it. I have now opened a civil suit to get them to pay for the damage they created.

Prodigy promptly answered my call regarding frozen pipesand began work as soon as he could, which,…read moredue to a backup in work caused by a hard freeze in Feb., and covid, was within a few days. When pipe replacement was completed, a freeze damaged cylinder in the shower was discovered, causing a leak, overloading my septic tank. I was informed by John, that the part had been ordered and should arrive in about five days. When I heard nothing further, I began calling. After numerous calls, receiving assurance the repair would be completed, and a note to the company web page, that was not answered, there is still no repair to the leaking shower. Other than the unfixed leak, all was good and timely.

I had water lines replaced on an 18-unit building. The job was complete within 4 days with limited…read moredowntime. My tenants were happy. The price was reasonable. The guys on site during the repair were professional and polite.

We have had this company do work at our home under our home warranty at least four or five times…read more Each time, the repair technicians that came out were able to do the minor repairs and had good customer service. However, each time we have had to engage with the company, the appointment scheduler, a female office person, has had a poor attitude. This most recent time, today, she had the audacity to raise her voice at me. As a result, we have instructed our home warranty company not to send this company back to our home. I would not recommend this company as a result of our experience.

Requested services through this company because we were having a leak. guy name "Matt" came out to…read moreinspect the leak he was very unprofessional and discourteous... He only looked in the kitchen to find out where the leak was when there was leaking in every room. That's not the kickers then lied like he used an electronic device LOL... then turns around and say when he tried to collect the $375.00 the card said fraud.... He turns around and provides a false statement to the insurance company stating he saw my mother pouring water on the floor... LMAO, what benefit would we have wetting up our floors.. I would NOT recommend this company to stop a leak in my daughter's dollhouse.

If i could give a 0, I would! I had to hire a new contractor to come in to fix most of what was…read moredone and complete job. I see now why he was cheapest

The owner personally came out after 9pm to help me with the mess my septic tank was making . He was…read morevery kind and professional. His prices were amazing! I highly recommend this business.